Companies have stupid fetishes about their names. Tribune Company isn’t The Tribune Company, it’s Tribune Company – no damned “the.” Time Inc. isn’t Time, Inc., we were informed when I worked there, it’s Time Inc. In a corporate dining room, there used to be a memo from one of the company’s founders with a rubber comma from a stamp taped to it, saying this is where the comma went. So now AOL is becoming Aol. and is making a big deal about adding the period. Good. That pixel will make all the difference.
Corporate punctuation finds its home
November 23rd, 2009Murdoch madness
November 23rd, 2009I’ve had a fair number of press calls on the Murdoch/Bing sillliness and here are the points I’ve been making:
Were Bing to pay News Corp. to drop Google, it would be a double-play in Google’s favor: Microsoft would lose money and gain little. News Corp. would lose traffic, shifting away from the search engine with more than 60% penetration in the U.S. and more than 80% in the U.K. to one that has 10 percent here – and that’s just the search engine; it doesn’t account for the disparate popularity of Google and Bing News.
See this post: WSJ.com would lose 25% of its inbound web traffic, according to Hitwise, which also says that 15% of the people who come to WSJ.com on the web come from Google immediately prior and 12% come from Google News. Would Google be hurt? Note in that same post the German consultancy’s calculation that all the top publishers in Germany, representing more than 1,000 brands, account for only 4.1% of top search results vs. 13.6% for Wikipedia. Let me repeat that: Wikipedia comes up in the most valuable position in search three times more than all the top publishers of Germany combined.
News Corp. leaving Google would be a mosquito bite on an elephant’s ass. Unnotice by Google or by the audience. For there will always be – as Murdoch laments – free competitors: the BBC and Australian Broadcasting Corp, which he and his son complain about, not to mention the Guardian, the Telegraph, NPR, CBC, and any sensible news organization worldwide.
This silliness is emblematic of the end of the Gutenberg age, the industrial age, the age of control, the age of centralization, Murdoch’s age. The problem here is that Google-virgin Murdoch simply does not understand the dynamics of the link economy. He roars against them. Google et al do not take his content, they send it audience and value. It is up to him to exploit that. The business failure here is Murdoch’s, not Google’s.
I also emphasize that we’re talking too much about just revenue. A key dynamic to the new economics of news is cost: getting rid of not only printing and distribution infrastructure but also the resource devoted to commodity news, which can now be eliminated thanks to the link economy (do what you do best, link to the rest).
But let’s not forget that this all may be so much macho strategizing: business chest-thumping. News Corp. must renegotiate its reported $300 million guarantee for MySpace from Google, in which MySpace reported underperformed badly. Much of media is falling for the spectator delight of watching Murdoch, Microsoft, and Google in Tokyo Bay. But I think it’s bullshit. It’s not going to happen. If it does, few will notice or care…. except media reporters forced to write this up.
Also… Murdoch himself says that Bing and even Google couldn’t afford to pay all content providers. And for what? For linking to them and giving them value? If anyone were paid – which would be, as Google CEO Eric Schmidt says, would only be another form of subsidy (read: charity or blackmail) – who’s to say that Rupert Murdoch should be paid more than Josh Marshall? Or Wikipedia?
: Here’s audio and a transcript of my interview on ABC (Australia).
And on NPR’s All Things Considered.
Reuters’ report here.
Murdoch madness
November 23rd, 2009(I double-posted the Murdoch Madness post but won’t kill this entirely because there are comments now attached….)
The half-life of news
November 23rd, 2009At a Yale conference a week ago, Thomson Reuters CEO Tom Glocer talked about the life cycle of the value of news in his business.
When a piece of financial news come out, it is at its most valuable for a very short time, he said. I asked him later how long that is. “Milliseconds,” he replied. Milliseconds. That’s as long as a computerized trader has to take advantage of news before the market knows it, before the news is knowledge and is thus commodified and loses its unique and timely value.
Reuters still gets high value out of its news in stages, turning this tidbit into a headline and a story and selling it as part of its financial data services and then its wires. It finally lands on Reuters’ web site, visible to consumers, where Reuters collects ad revenue directly. That, Glocer said, is about 2% of Reuters’ revenue.
Of course, one can’t view this timeline in isolation. The news is being spread in all kinds of vectors: other news organizations get it and it’s masticated and repeated in print (slow), on broadcast (faster), on websites (faster), by aggregators (faster), by conversation (aka Twitter – getting faster all the time). The faster that distribution is, the quicker news becomes knowledge and thus a commodity, the faster it loses its unique, saleable value. And that chain is getting only faster.
And that, ladies and gentlemen, is one reason why trying to lock up the value of news behind a wall won’t work, in my estimation.
New Business Models for News talk
November 21st, 2009Here’s my talk on CUNY’s New Business Models for News at our summit in New York:
Jeff Jarvis on New Business Models for News 2009 from CUNY Grad School of Journalism on Vimeo.
And here’s my latest Prezi:
Newspapers want enemies, not friends
November 19th, 2009On today’s On Point, Michael Wolff, Steve Brill, and I talked about Murdoch and Google and the show’s blog quoted me thusly:
But News Corp isn’t the only one making the mistake here. I think the mistake that Google has made in this – and I’m an admirer of Google, I wrote a book to that effect – but I think that Google thought that they could become friends with the newspaper industry. And the newspaper industry isn’t looking for friends. They’re looking for enemies they can blame for the problems that are actually their own from the last fifteen years of inaction in the face of this dying light. And so it’s impossible for Google to become friends with the newspaper industry.
Podcast madness
November 17th, 2009I had the privilege of being on This Week in Tech with Leo Laporte, John Dvorak, and Baratunde Thurston right after appearing on This Week in Google with the aforementioned Leo, Gina Trapani, and Mary Hodder. Much fun.
The opportunity of bankruptcy
November 17th, 2009Tweet: How bankruptcy can help a newspaper get theah from heah. Don’t squander it. **
I fear that Tribune Company – and other newspaper companies – will come out of bankruptcy having squandered the opportunity it presents to rebuild from the ground up.
At the New Business Models for (Local) News Summit at CUNY last week, my friend and mentor Jim Willse, late of the Star-Ledger in New Jersey, asked us to create a model for an existing news organization to morph into what we proposed as the new structure. That’d be painful and thus controversial, I said, to which Willse – never one to mince words – responded, “No shit.”
Can they get theah from heah? I’m not sure. A company that employed more than a thousand workers may end up employing just a hundred as it gets rid of printing and distribution infrastructure – the barrier to entry that became a barrier to change. Those shut-down costs are tremendous (that’s where bankruptcy helps, though). The cultural shift for people who remain is huge (I have spoken with many newspaper and magazine folks lately who – like me – held out hope that it was possible … until they gave up and quit). The need to reinvent business methods and models is urgent. And in the end, if it all works, the new company will be much smaller, a fraction of its former size, which is hard for executives, analysts, and shareholders to swallow – but it’s profitable and thus sustainable and that has to be the ultimate goal.
To make this volcanic transformation, I say a newspaper must start by getting out of the printing business (as Dave Morgan argued at our CUNY conference last year). Oh, it may still print a product as long as enough advertisers and readers stick with it to make it profitable and as long as it is valuable to promote the the digital brand of the future. But print can no longer drive the business; it’s just not sustainable.
When the Ann Arbor News folded this summer and was replaced by its owners with an online, community-based site, they chose to continue publishing twice a week to continue distributing coupons, circulars, and ads; it is printed by another paper in the company. [Disclosure: I consulted on the project.] Similarly, in the UK, the Birmingham Post went online and went weekly in print. My reputation aside, I’m not religiously opposed to paper. But maintaining a printing business is no longer an advantage; it’s a burden. So I say get out of the business and outsource whatever printing you do.
What about distribution? Well, as the circulation of the paper dwindles to naught, its value as a delivery platform also falls – to the point that coupon companies and stores like Best Buy will have to find alternative means of distribution. I think there’s a nice, if transitional business there for someone. Should it still be the newspaper company? Well, I’d give the same advice that is given to every startup: concentrate on one thing and do it well, get rid of the rest. So I’d say the paper should – as many pretty much do today – outsource its distribution.
Ad sales? That’s perhaps the toughest transition. Classifieds aside (they’re permanently lost anyway), newspapers are built to sell mass metro audiences to large advertisers. Sales staffs don’t drum up new business so much as they manage existing lists. Those folks aren’t likely to be able to sell entirely new kinds of advertising highly targeted marketing help for whole new populations of smaller merchants who couldn’t afford the newspaper before. Beside, such a staff doesn’t scale when you have to sell to so many new customers in networks. Build-it-and-they-will-come automated platforms don’t work; advertising still must be sold. This is why, in our models, we projected new sales forces – citizen sales – arising to sell at a local level. So for our transforming paper, I’d build networks of local sites and local sales and keep just enough of the old people to sell the big, old accounts that remain – if they can be re-educated.
Marketing is all but gone. If this newly constituted service isn’t sold by its public – if that public doesn’t collaborate with it and feel an ownership stake – then it will fail.
Now for editorial: I’ve written often about the new roles journalists will take on. As the marginal cost of information in a community falls to zero – as the internet and its tool enable communities to share much or most of what they know and need to know – then the question for journalists is how they add value and fill in gaps with reporting at the core as well as curation, community organization, and training. In our models, we forecast almost as many journalists as worked in the old paper newsroom, but they work for – and often own – more than a hundred companies. The core of journalists working at the new news organization is smaller.
Bankruptcy enables a newspaper company to shed its past. It can get out of contracts and leases for paper, printing plants, delivery, trucks. It can also get out of labor contracts, reducing severance costs. That is terribly painful but I fear it is as inevitable as the end of the ITU (the typesetters’ union). It offers a one-time chance to rethink, reinvent, and rebuild the company for the future. Is it better to stretch out the pain and never get anywhere? And if tough decisions and actions are not made, the likelihood that the company will die and all will be lost only increases.
The Minneapolis Star-Tribune has already come out of bankruptcy but without such a radical transformation. It, like other news companies, is taking out bricks a few at a time rather than building a new kind of company. That’s the opportunity I fear other bankrupt newspapers – Tribune Company, the Philadelphia Inquirer, the Chicago Sun-Times – are squandering. The same can be said of other industries.
To take advantage of bankruptcy, a company has to have courage and bold visions of the future. Do newspaper companies? So far, we haven’t seen evidence of it. But it is possible.
** At Craig Newmark’s good suggestion, I am going to try to summarize posts – longer ones, at least – at the top. Old fart that I was, I at first thought of this as a UK-style subhed. But then I realize that the appropriate model is to put it in a tweet. So I’ll try that.
Nose, face, cut, spite: Blocking Google
November 15th, 2009There’s been a swine flu of stupidity spreading about the Murdoch meme of blocking Google from indexing a site’s content (to which Google always replies that you’ve always been able to do that with robots.txt – so go ahead if you want). I love that The Reach Group (TRG), a German consulting company, has quantified just how damaging that would be to Google: hardly at all.
TRG took the content of the 1,000 domains controlled by the 148 German publishers that signed the so-called Hamburg Declaration (a veiled shot at Google) and analyzed how critical they are to Google search results. TRG asked the question: “How empty would the first 10 Google search results be if one could no longer find anything from the 148 German publishers?”
It’s quite another matter if Wikipedia were not there. It appears on 13% of first-page results. That is, one entity – Wikipedia – is on the treasured first page almost three times as often as all of Germany’s top publishers. How does one say this in German? Yow.
This chart shows that sites of the Hamburg Declaration publishers have 5% share of a position on the first page of search results:
This chart shows that Wikipedia has 13% share of the No. 1 position in search results:
TRG further notes that Wikipedia represents only 0.01% of pages in the Google index – vs. 4.01% for German publishers – yet even so, Wikipedia pages clearly get more clicks and links and thus, Googlejuice.
RELATED: Jason Calicanis fantasizes about Microsoft paying The New York Times to leave Google’s index for Bing. Let me explain why that would never happen. 1. The Times is not stupid. 2. Times subsidiary About.com – the only bright spot these days in the NYTimesCo’s P&L – gets 80% of its traffic and 50% of its revenue from Google. 3. See rule No. 1.
Michael Arrington then joined in the fantasy saying that News Corp. could change the balance by shifting to Bing, but ends his post with his own reality check: MySpace – increasingly a disaster in News Corp’s P&L – is attempting to negotiate its $300 million deal with Google.
Microsoft can suck up to European publishers all it wants – even adopting their ACAP “standard,” which no one in the search industry is saluting because, as Google often points out, it addresses the desires only of a small proportion of sites and it would end up aiding spammers – but it won’t make a damned bit of difference.
As Erick Schonfeld reports, also on TechCrunch, if WSJ.com turned off Google it would lose 25% of its web traffic. He quotes Hitwise, which says 15% comes from Google search, 12% from Google News – and 7% from Drudge (aggregator), and 2% from Real Clear Politics (aggregator). From HItwise:
But so what if News Corp does withdraw from Google? So what, indeed? Will other publishers join? No, they’ll celebrate the chance to grab more juice. If I saw any publishers pull out, I’d run at the chance to create topic pages to grab the little juice they have.
SEE ALSO: This analysis from The Internet Marketing Driver showing the importance of Google, Facebook, and Yahoo in driving audience to many sties. What they then do with that audience is then up to them. According to the imperatives of the link economy, it is up to he or she who gets the links to monetize them.
[Hat tip to friend Wolfgang Blau for twittering the TRG link. If I mistranslated, please corrected me.]
WWGD? – The videos (7)
November 15th, 2009At last! A week of videos comes to an end. Here are the last of the videos from the aborted v-book edition of What Would Google Do?:
Here I ask how Googley headhunters would operate:
And, finally, a video from Oxford about the future of the university:







