Comments on: Dell hell: Seller beware

By: Leon Aldrich

Leon Aldrich — Tue, 06 Dec 2011 23:20:09 +0000

I always try to buy local from a Mom & Pop computer store. There is one here in the valley where I live that provides a 2 year parts and lifetime labor.

By: Over-Empowerment, Entitlement, and Anonymity: The Dark Side of Social Media

Over-Empowerment, Entitlement, and Anonymity: The Dark Side of Social Media — Thu, 24 Nov 2011 01:26:01 +0000

[...] level, it has turned the tables on giant corporations, and given consumers the power to unleash Dell Hell when treated [...]

By: Blogs changing Dell | Open (minds, finds, conversations)...

Blogs changing Dell | Open (minds, finds, conversations)... — Wed, 03 Aug 2011 08:55:53 +0000

[...] world of blogs over the past year or two you’lll probably be familiar with the phrase “Dell Hell“. It was the damning label that came to sum up the story of when Jeff Jarvis, the prolific [...]

By: tinnitus miracle

tinnitus miracle — Thu, 28 Apr 2011 04:11:06 +0000

Glad to know Im not the only one person!

By: The Viral Content Formula That Could Double Your Readership

The Viral Content Formula That Could Double Your Readership — Wed, 27 Apr 2011 13:46:50 +0000

[...] for good reason. When something goes viral, all hell breaks loose – Seth Godin becomes an icon, Dell loses millions, and Corbett attracts 7,986 new visitors in 5 [...]

By: Dell: One of the First Big Social Media Breakthroughs |WITS ZEN

Dell: One of the First Big Social Media Breakthroughs |WITS ZEN — Tue, 05 Apr 2011 13:30:02 +0000

[...] of team/departmental blogs in English, Chinese, Japanese, French Canadian, Portuguese, and Spanish. Dell Hell. Osaka flaming [...]

By: Book Review: Strategies & Tools For Corporate Blogging | xpressivesilence

Wed, 16 Feb 2011 07:39:47 +0000

[...] be well trained to know how to respond to questions and concerns. This is crucial to avoid any “Dell Hell” incidents in the future and have a successful Corporate [...]

By: Paul Harness

Paul Harness — Thu, 20 Jan 2011 13:27:32 +0000

Yes, Dell continue to frustrate customers; will they ever learn?
My experience; buying an Inspiron 580 from their outlet site. The network card won’t work and it crashes when I connect my old CRT monitor (interesting it’s OK when I plug my LCD monitor in).
Contact Dell; it appears to be a German service tag assigned to a business machine, so I need business technical support. Business technical support; you are a consumer so you need customer service dept. Customer service dept; it’s a German service tag and you are in the UK so the service tag must be wrong. Re-re-re-re-check the service tag; it’s still the same. Customer service; you’ll have to contact business technical support. I continually ask for somone to take responsibility for this; the people at the other end of the phone (where in the world are they?) just say I need to ring another number. And so the circle continues & continues.
Have now resorted to using the Dell.com website to try glean the directors’ email addresses and fire off emails to them, but not holding my breath.
Last resort; get my credit card company involved.

By: Examples of companies using social media marketing

Examples of companies using social media marketing — Thu, 23 Dec 2010 02:13:52 +0000

[...] team/departmental blogs in English, Chinese, Japanese, French Canadian, Portuguese, and Spanish.9 Dell Hell. Osaka flaming [...]

By: Third Tuesday – Richard at Dell

Third Tuesday – Richard at Dell — Sun, 21 Nov 2010 06:23:09 +0000

[...] Dell and their method of approaching social media. He started off mentioning a couple things about Dell Hell, but didn’t go too much into detail. Instead, he focused on how Dell has moved from it to [...]

By: Nestle and the Social Media Meltdown | clinteraction

Nestle and the Social Media Meltdown | clinteraction — Wed, 27 Oct 2010 20:26:38 +0000

[...] Jarvis, Jeff. Dell hell: Seller beware. July 1, 2005. http://www.buzzmachine.com/2005/07/01/dell-hell-seller-beware/ (accessed October 26, [...]

By: ???????? ????????????? ???????? ? ?????????? ??????? « International relations & Communications

Mon, 09 Nov 2009 16:36:11 +0000

[...] team/departmental blogs in English, Chinese, Japanese, French Canadian, Portuguese, and Spanish.9 Dell Hell. Osaka flaming [...]

By: What Real-time Search Means For Your Business | iThnk.com

What Real-time Search Means For Your Business | iThnk.com — Fri, 06 Nov 2009 01:10:12 +0000

[...] the years poor customer service that is left unattended online can become a viral nightmare, ala Dell Hell. Responding to negative feedback and being active in the social web is now a [...]

By: Co-creatie best-practices bij Dell: luister naar je klanten | Martijn Staal.nl

Fri, 02 Oct 2009 11:44:31 +0000

[...] Hij was zijn problemen met zijn laptop en de Dell klantenservice zo zat dat hij besloot erover te bloggen. Op zich was het blog van Jarvis met vijfduizend bezoekers niet groot en had het weinig impact op [...]

By: Social Media: Kunden sind an der Macht | Telagon Sichelputzer

Social Media: Kunden sind an der Macht | Telagon Sichelputzer — Tue, 01 Sep 2009 11:27:44 +0000

[...] äußerte – und Besserung gelobte. Man möchte sich noch an die alte Story “Dell Hell” von Jeff Jarvis [...]

By: Co-creatie best practices bij Dell: luister naar je klanten - Frankwatching

Co-creatie best practices bij Dell: luister naar je klanten - Frankwatching — Wed, 22 Jul 2009 06:01:35 +0000

By: ????????????—??? | ???????...

????????????—??? | ???????... — Mon, 13 Jul 2009 13:35:14 +0000

[...] Direct2Dell. Nine official internal blogs Dell Hell. Osaka flaming [...]

By: ??????????????—??? - ??????? - ??IT??????

??????????????—??? - ??????? - ??IT?????? — Mon, 13 Jul 2009 05:53:48 +0000

[...] Direct2Dell. Nine official internal blogs Dell Hell. Osaka flaming [...]

By: Shirley Tyree

Shirley Tyree — Thu, 18 Jun 2009 23:20:10 +0000

It is interesting to know that I am not the only one having problems with Dell. Their customer service does suck. They try to play the consumers for fools. They block services, and then try to patronize you when they are caught in a lie. Verizon is my ISP. I called Verizon, and who did I get but Dell,with some sucker telling me how many times I had called Dell.Last week I had my landline and cellular phone numbers changed,to keep Dell from having them. It didnot help. Dell has bugged my phone lines, and gained access to my cellular services. As I write this blog it is being monitored,probably by Dell. Dell doesnot want the public to know how they really operate. If you buy a Dell,you will be sorry.

By: A List of Social Media Marketing Examples « social media & marketing karma?

Wed, 27 May 2009 12:07:40 +0000

[...] team/departmental blogs in English, Chinese, Japanese, French Canadian, Portuguese, and Spanish.9 Dell Hell. Osaka flaming [...]

By: Social Media Marketing: el ABC de empresas usando Web 2.0 : Cobertura Digital

Social Media Marketing: el ABC de empresas usando Web 2.0 : Cobertura Digital — Mon, 25 May 2009 18:10:16 +0000

[...] team/departmental blogs in English, Chinese, Japanese, French Canadian, Portuguese, and Spanish.9 Dell Hell. Osaka flaming [...]

By: A List of Social Media Marketing Examples « ab

A List of Social Media Marketing Examples « ab — Thu, 21 May 2009 13:38:41 +0000

[...] of team/departmental blogs in English, Chinese, Japanese, French Canadian, Portuguese, and Spanish.9Dell Hell. Osaka flaming [...]

By: Las conversaciones ocurren en la nube « Martin Mendez blog

Las conversaciones ocurren en la nube « Martin Mendez blog — Mon, 23 Mar 2009 16:12:15 +0000

[...] de la compañía no le ofrecía soluciones satisfactorias, publicó en su blog un post titulado “Dell Hell” (Infierno Dell), donde narró su nefasta experiencia. A partir de la publicación, las ventas de [...]

By: Cómo te puedo ayudar? | El Viaje de Odiseo

Cómo te puedo ayudar? | El Viaje de Odiseo — Tue, 24 Feb 2009 12:45:36 +0000

[...] medios tradicionales. Dos ejemplos paradigmáticos de esta conducta son los publicitados casos de Dell Hell y Digg [...]

By: A List of Social Media Marketing Examples « Mandarmedia’s Weblog

A List of Social Media Marketing Examples « Mandarmedia’s Weblog — Sat, 27 Dec 2008 17:12:13 +0000

[...] team/departmental blogs in English, Chinese, Japanese, French Canadian, Portuguese, and Spanish.9 Dell Hell. Osaka flaming [...]