These companies believe in a corporate motto that has absolutely nothing to do with customer satisfaction. They are in the money business not the computer business and until the general public “gets” this concept, the various complaint sites will flourish and populate.

When I build a machine, I choose a motherboard that I feel confident in. I choose my memory modules, graphics cards, hard drives, etc, etc., all for the same reason. I need to put a warranty on my machines that makes the customer feel like they are buying into a relationship that is intended to be long term. My price is not always the lowest on the market and I lose customers to Staples and Future Shop and, yes, of course the dreaded Dell Corporate Whores. That’s ok !! The customers that I have are loyal and happy. It’s kind of like doing business back in “the good old days” when there was intended to be a relationship between vendor and customer and I enjoy it. Dell understands that people are “market” driven and they understand the market. Big deal…I don’t give them credit for being charlatans.

Impressive TV and Radio advertising and a pretty case loaded with inferior components. We in the repair business will meet all of these machines and their owner eventually and quite often we end up the ‘bad guy’ for being the bearer of bad news but part of the game, I’m afraid.

Kevin is absolutely correct. Get to know your local builder. If it turns out you don’t end up liking him, get to know another. Small business owners are on your side more than you know. We depend on your business to survive. We will and do care about your experience with us. The corporate whores could care less if you live or die so long as they secure your money.

Happy Computing…..

Maybe they can do us all a favor and load a little more junk on the PCs before they ship them out.

Same case here, I was working with DELL Bangalore for more than 3 years. I had to leave because of dumb Manager called PB Satish.

These managers are so chalu that they did not even setup a Exit Interview with HR.

They were afraid that I will tell them about these managers.

DELL Bangalore CallCenter and their managers sucks.

DELL, Hire some good managers and technicians and provide them with sufficent training and lab sessions.

Good luck DELL

I would like to share my experience with you. I am currently working for HPCC but was with DELL for a couple of years.
DELL is one of the PC manufacturing giants in the world as it is so called but how many PC buyers know that DELL doesn’t even manufacture a single pin. It’s all assembled. The spares are segregated from various vendors, assembled and then delivered as a PC with their brand name DELL. So why we call it as a global pc manufacturing giant instead global pc assembling giant.
Secondly there is a lot of difference in the kind of service they provide for the home segment users and the corporate segment users. Corporate users are given the utmost priority while home users are treated like beggars when it comes to the support phase.
Thirdly the people behind the support activities are mainly 10th standard failures, 12th standard failures and degree failures. Yes there are a couple of qualified professionals but very few. Therefore how can such failures contribute to the success of a global company.
Fourtly there is lot of communalism leaving no space for the actual talent to make their way into DELL. It’s only a mallu or a muslim who can make his/her way easily into the company.
Fifthly i would like to speak about some of the very popular personalities in DELL – Joe Thomas(HR Generalist), Adil Katrak(site director), Veena Balani(Area Manager), Ayesha Khan(Training), AK Mohammad(TSS), Satish PB(TSS Manager), Ashok Dhananjay(Analytics), KS Venkatesh(formerly Team Manager). Although i can write a thousand lines on each one of these i don’t want to waste the time of readers by boring them with the wonderful activities performed by the above said.
It is beautifully said that “Employees quit their jobs not because of the company but because of their Managers”. I have noticed so many people resigning their jobs when they were working under the above said.
Last but not the least i would suggest all the PC buyers not to buy DELL. Also i would suggest my other friends aspiring to join DELL that it is a bloody place to work with.
Finally if any concerned person of the higher management is going through this mail, please sack each one of the above mentioned bastaards if you would really like to improve DELL, Bangalore.

Moreover, I am disgusted and frustrated with a company that purports to be reputable, yet is too cheap to include a free mouse, keyboard, or printer cable with an order for a new PC package! What’s going on here?

At a distance, Dell’s “order-by-mail” process always seemed to me a bit customer-risky. But now having personally experienced an inability to even PLACE an online order, I will continue to shop the Best Buys and Circuit Citys in my corner of the world. And I don’t feel up to speaking to a disembodied voice in telephone “sales.”

I think there’s something to be said for doing this in person, on-site, confident that the computer and peripherals I place in my car will at least approximate what I want. And shipping costs, “free” or otherwise, are not an issue!

Ken in Northern Virginia
=============

Ran diagnostics–called Dell—in five minutes they agreed to send me NEW FREE Hard Drive replacement–No hassle–got here in two days

Would only buy Dell till they give me reason not too..

being a computer user,, i prefer use Assembled PC rather the ones sold by a company.. if you are planning to buy one,better buy dell.. its very good and more reliable than any PC manufacturer as far as the support is concerned

I have an Inspiron 600 that sits permanently on a desk in my den. I opened it one day, turned it on and found a blotch in the lower right hand side of the LCD screen. The gentleman from some foreign country told me it is a cracked LCD and sent me the box and mailer to have it repaired.

Two weeks later it is returned without being repaired with a note saying that since I did not send the $500 to fix the LCD, they are returning it to me. No one ever contacted me to either tell me it was not covered or ask me for monay.

To make a long story short, after many hours of broken english, being put on hold, misdirected transfers, etc. I was told that LCDs are covered by the warranty I bought. I looked and the warranty says nothing about cracked LCDs not being covered. i also asked why the first gentleman said it was covered and even sent me the box and the mailer. They told me he was wrong and will be reprimanded. (I guess that guy was not told that Dell was making extra money by selling warranties and then not honoring them.)

They said that it’s accidental damage which is not covered. I said there was no accident. They said,”tough.”

I wrote a letter to Michael Dell and two weeks later received a call from an actual American man who basically said he was calling me to say, “tough-we’re not going to honor the warranty.”

I’m complaining to the Texas Attorney General and the BBB of Austin but with Dell being a big taxpayer there, I doubt if they will do anything to hurt Dell’s profits. So, DON’T BUY DELL-Their products are garbage and they sell warranties that they do not honor.

Well while Dell was repairing my computer that I had to ship back to them, I was late with the first payment which of course voided the “no finance charges”. I purchased a $1,500 laptop at 23%. I was sending over $100 a month and a year later I still owe $1,500.

Now, a screw has come out of the screen of the lap top and NO ONE WILL touch it, GeekSquad or any other computer repair shop will not service Dell computers. After numerous calls to God knows where, I was told my warrany has expired and for X amount of dollars I can get another warran and send laptop top in for repair. Its a damn tiny screw, that I have tried to put back in but have not been able to. I’ll just live with it for now, hoping not push the screen back too far!!!!!!!!!!!!11

Is there a class action suit yet, if so sign me up!!!!!!!!!!!!!!!!!!!!