Comments on: Dear Mr. Dell http://www.buzzmachine.com/2005/08/17/dear-mr-dell/ by Jeff Jarvis Fri, 10 Feb 2012 09:43:34 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: El caso “Dell Hell”. Las empresas tienen que escuchar. : jesusredondo.es http://www.buzzmachine.com/2005/08/17/dear-mr-dell/#comment-462392 El caso “Dell Hell”. Las empresas tienen que escuchar. : jesusredondo.es Tue, 06 Dec 2011 11:40:07 +0000 http://www.buzzmachine.com/?p=276#comment-462392 [...] enterarse, hasta que el indómito periodista publico en su blog www.buzzmachine.com la famosa carta “Dear, Mr. Dell”, en la que no sólo exponía los problemas que había tenido sino que anticipaba las soluciones que [...] [...] enterarse, hasta que el indómito periodista publico en su blog http://www.buzzmachine.com la famosa carta “Dear, Mr. Dell”, en la que no sólo exponía los problemas que había tenido sino que anticipaba las soluciones que [...]

]]> By: Ron Benson http://www.buzzmachine.com/2005/08/17/dear-mr-dell/#comment-460676 Ron Benson Sun, 30 Oct 2011 22:14:34 +0000 http://www.buzzmachine.com/?p=276#comment-460676 I have recently received a brand new Dell XPS 15Z laptop. I have been a Del user and supporter for over 10 years. Even though my wife tried to talk me into an Apple laptop, I stuck with Dell. BIG MISTAKE. I had problems with my brand new laptop straight out of the box. Even though the technical folks in India were helpful, I should not have to spend hours on the telephone with them for a computer that was a few days old. The first problem turned out to be a defective CD drive … in a brand new computer. What happened to Quality Assurance? So an appointment was schedule and a technician came to the house to take apart my new laptop, remove a defective CD drive and replace it with another drive that, so far, is working. Unfortunately, he was unable to do anything about the non-functioning WiFi. The internet blogs indicate that this is because the correct drivers were not supplied? In a brand new computer? What’s going on with Dell? Then there’s the issue of iTunes files not loading properly due to a conflict with the CD burner files? I paid $2K for this nonsense? My wife was right: I should have bought an Apple. I will need to waste more precious time getting my new Dell Albatross up to speed, or at least half-speed or maybe I can just get my money back and go to a machine that works straight out of the box. This has been very frustrating. I have recently received a brand new Dell XPS 15Z laptop. I have been a Del user and supporter for over 10 years. Even though my wife tried to talk me into an Apple laptop, I stuck with Dell. BIG MISTAKE.
I had problems with my brand new laptop straight out of the box. Even though the technical folks in India were helpful, I should not have to spend hours on the telephone with them for a computer that was a few days old. The first problem turned out to be a defective CD drive … in a brand new computer. What happened to Quality Assurance? So an appointment was schedule and a technician came to the house to take apart my new laptop, remove a defective CD drive and replace it with another drive that, so far, is working. Unfortunately, he was unable to do anything about the non-functioning WiFi. The internet blogs indicate that this is because the correct drivers were not supplied? In a brand new computer? What’s going on with Dell?
Then there’s the issue of iTunes files not loading properly due to a conflict with the CD burner files?
I paid $2K for this nonsense? My wife was right: I should have bought an Apple. I will need to waste more precious time getting my new Dell Albatross up to speed, or at least half-speed or maybe I can just get my money back and go to a machine that works straight out of the box. This has been very frustrating.

]]> By: El porqué del márketing online y del SEO « Viap http://www.buzzmachine.com/2005/08/17/dear-mr-dell/#comment-459232 El porqué del márketing online y del SEO « Viap Wed, 05 Oct 2011 11:33:55 +0000 http://www.buzzmachine.com/?p=276#comment-459232 [...] El cliente tiene el poder en sus manos modificando las jerarquías tradicionales en la relación cliente-empresa y creando una relación más compleja, honesta y profunda. [...] [...] El cliente tiene el poder en sus manos modificando las jerarquías tradicionales en la relación cliente-empresa y creando una relación más compleja, honesta y profunda. [...]

]]> By: PR & Webcare: De Kracht Van KLM | Buzzing Brains http://www.buzzmachine.com/2005/08/17/dear-mr-dell/#comment-458693 PR & Webcare: De Kracht Van KLM | Buzzing Brains Tue, 27 Sep 2011 12:52:10 +0000 http://www.buzzmachine.com/?p=276#comment-458693 [...] aan het imago van een organisatie. Een nog altijd prachtig voorbeeld hiervan is natuurlijk Dell Hell en T-Mobile. Voor organisaties is het dus belangrijk eventuele negatieve verhalen vroegtijdig te [...] [...] aan het imago van een organisatie. Een nog altijd prachtig voorbeeld hiervan is natuurlijk Dell Hell en T-Mobile. Voor organisaties is het dus belangrijk eventuele negatieve verhalen vroegtijdig te [...]

]]> By: PR & Webcare: De kracht van KLM « Wilco Verhaegh http://www.buzzmachine.com/2005/08/17/dear-mr-dell/#comment-458633 PR & Webcare: De kracht van KLM « Wilco Verhaegh Mon, 26 Sep 2011 09:47:14 +0000 http://www.buzzmachine.com/?p=276#comment-458633 [...] aan het imago van een organisatie. Een nog altijd geweldig voorbeeld hiervan is natuurlijk Dell Hell en T-Mobile. Voor organisaties is het dus belangrijk eventuele negatieve verhalen vroegtijdig te [...] [...] aan het imago van een organisatie. Een nog altijd geweldig voorbeeld hiervan is natuurlijk Dell Hell en T-Mobile. Voor organisaties is het dus belangrijk eventuele negatieve verhalen vroegtijdig te [...]

]]> By: Brandon http://www.buzzmachine.com/2005/08/17/dear-mr-dell/#comment-457361 Brandon Wed, 07 Sep 2011 04:43:40 +0000 http://www.buzzmachine.com/?p=276#comment-457361 Email sent to Mr. Dell 9/6/2011 Mr. Dell, My name is Brandon Campbell. I am a small business owner and I have been a loyal customer for the past twelve years. In the twelve years that I have been a customer I have purchased three desk tops for my office and for my home, we have purchased two lap tops and three desk tops. We recently just purchased one of your Dell XPS 8300 desk tops. We received it last week, broken. I took what I thought was the proper steps and contacted your hotline. I was transferred to Tech Support who had me take apart the back of the computer to verify all parts were secured. The technician on the phone determined that the video card and mother board needed to be replaced. I let the technician know that I needed this PC to operate my business. I was assured that I would have a technician at my house by Monday 9/5/2011. Today 9/6/2011, I re-contacted Dell to find out a status update since I received no visit and no call on the promised date. Now I realize that yesterday was a national holiday so I figured that the technician made a minor mistake. However, after spending roughly four hours on the phone today and speaking to 13 different people, I was advised that the part not only has not been ordered but is on back order. After speaking to three supervisors and getting two calls back, I was advised that they could upgrade the part for free but it would take a few extra days. I am very discouraged by my dealings today with your company and to be honest, I am contemplating whether I should have stayed with Dell or went to a Mac. I realize that my business as a photographer may not be as large as Dell but it does support my wife and daughter. We make an honest living and when we purchase something for $1767 we expect it to work. I was advised by your last manager that I spoke with that there is no guarantee that the product will work and that there does not need to be one. I was advised that in the warranty with Dells computers it clearly states that Dell does not have to do anything but replace the broken part in any computer you sell and that customer satisfaction is not necessary?!? It is very hard for me to believe that you follow this guideline. As the owner of the company would you not find issue and concern if your business was forced to stop operation for almost two weeks because you received a faulty product after paying for it? At this point I have no choice but to sit and wait for this new part to come in and be replaced. By the time this part gets to me I will have had my business down for almost two weeks. In that time I will lose potential customers and customers that we have promised wedding pictures, senior pictures, baptism pictures, etc. will not get there product because of your product. I will most likely lose their business and their friends and family as well due to their discontent with our services. Mr. Dell, I have to say that when I got off the phone this evening I was very discouraged, disheartened, and disgusted. All I asked is that Dell rectify this situation and I was basically advised by your team that customer service means nothing do to a pre written warranty guideline on a PC that we had just received and hadn’t even been able to even view the warranty yet. I am sending this email to you in hopes that you receive it. As one company owner to another I want you to know that these actions were bad business practice. Due to Dells lack of ability to rectify the situation this will be our last product that we purchase from your company. Respectfully, Brandon A Campbell BAC Photography and Design Email sent to Mr. Dell 9/6/2011

Mr. Dell,

My name is Brandon Campbell. I am a small business owner and I have been a loyal customer for the past twelve years. In the twelve years that I have been a customer I have purchased three desk tops for my office and for my home, we have purchased two lap tops and three desk tops. We recently just purchased one of your Dell XPS 8300 desk tops. We received it last week, broken.

I took what I thought was the proper steps and contacted your hotline. I was transferred to Tech Support who had me take apart the back of the computer to verify all parts were secured. The technician on the phone determined that the video card and mother board needed to be replaced. I let the technician know that I needed this PC to operate my business. I was assured that I would have a technician at my house by Monday 9/5/2011. Today 9/6/2011, I re-contacted Dell to find out a status update since I received no visit and no call on the promised date. Now I realize that yesterday was a national holiday so I figured that the technician made a minor mistake. However, after spending roughly four hours on the phone today and speaking to 13 different people, I was advised that the part not only has not been ordered but is on back order. After speaking to three supervisors and getting two calls back, I was advised that they could upgrade the part for free but it would take a few extra days.

I am very discouraged by my dealings today with your company and to be honest, I am contemplating whether I should have stayed with Dell or went to a Mac. I realize that my business as a photographer may not be as large as Dell but it does support my wife and daughter. We make an honest living and when we purchase something for $1767 we expect it to work. I was advised by your last manager that I spoke with that there is no guarantee that the product will work and that there does not need to be one. I was advised that in the warranty with Dells computers it clearly states that Dell does not have to do anything but replace the broken part in any computer you sell and that customer satisfaction is not necessary?!? It is very hard for me to believe that you follow this guideline. As the owner of the company would you not find issue and concern if your business was forced to stop operation for almost two weeks because you received a faulty product after paying for it?

At this point I have no choice but to sit and wait for this new part to come in and be replaced. By the time this part gets to me I will have had my business down for almost two weeks. In that time I will lose potential customers and customers that we have promised wedding pictures, senior pictures, baptism pictures, etc. will not get there product because of your product. I will most likely lose their business and their friends and family as well due to their discontent with our services.

Mr. Dell, I have to say that when I got off the phone this evening I was very discouraged, disheartened, and disgusted. All I asked is that Dell rectify this situation and I was basically advised by your team that customer service means nothing do to a pre written warranty guideline on a PC that we had just received and hadn’t even been able to even view the warranty yet.

I am sending this email to you in hopes that you receive it. As one company owner to another I want you to know that these actions were bad business practice. Due to Dells lack of ability to rectify the situation this will be our last product that we purchase from your company.

Respectfully,

Brandon A Campbell

BAC Photography and Design

]]> By: Sharon Ruzyski http://www.buzzmachine.com/2005/08/17/dear-mr-dell/#comment-457167 Sharon Ruzyski Sun, 04 Sep 2011 01:16:17 +0000 http://www.buzzmachine.com/?p=276#comment-457167 I wish my daughter had read your "story". She just bought a dell laptop for her husband - had it 16 days without opening the box - was waiting for her husband to go out of town so she could have all his "stuff" transferred from his old laptop to the new one. Well the computer guy couldn't do it - there was a problem with the screen. To make a very long story short - after very rude customer "service" she has been told that they will not replace, fix or whatever the computer - that she MUST have done something to it. She is a student and just can't afford to throw away money but apparently that is what she has done. I wish my daughter had read your “story”. She just bought a dell laptop for her husband – had it 16 days without opening the box – was waiting for her husband to go out of town so she could have all his “stuff” transferred from his old laptop to the new one. Well the computer guy couldn’t do it – there was a problem with the screen. To make a very long story short – after very rude customer “service” she has been told that they will not replace, fix or whatever the computer – that she MUST have done something to it. She is a student and just can’t afford to throw away money but apparently that is what she has done.

]]> By: HP y el liderazgo triste http://www.buzzmachine.com/2005/08/17/dear-mr-dell/#comment-456628 HP y el liderazgo triste Tue, 23 Aug 2011 18:49:00 +0000 http://www.buzzmachine.com/?p=276#comment-456628 [...] mercado de ordenadores personales desde el 2006, año en el que superó a una Dell sacudida por una importante crisis de reputación. Anteriormente, el mercado de los PCs había estado liderado por Compaq entre 1996 y 2000 y por [...] [...] mercado de ordenadores personales desde el 2006, año en el que superó a una Dell sacudida por una importante crisis de reputación. Anteriormente, el mercado de los PCs había estado liderado por Compaq entre 1996 y 2000 y por [...]

]]> By: HP y el liderazgo triste » El Blog de Enrique Dans http://www.buzzmachine.com/2005/08/17/dear-mr-dell/#comment-456616 HP y el liderazgo triste » El Blog de Enrique Dans Tue, 23 Aug 2011 13:10:59 +0000 http://www.buzzmachine.com/?p=276#comment-456616 [...] mercado de ordenadores personales desde el 2006, año en el que superó a una Dell sacudida por una importante crisis de reputación. Anteriormente, el mercado de los PCs había estado liderado por Compaq entre 1996 y 2000 y por [...] [...] mercado de ordenadores personales desde el 2006, año en el que superó a una Dell sacudida por una importante crisis de reputación. Anteriormente, el mercado de los PCs había estado liderado por Compaq entre 1996 y 2000 y por [...]

]]> By: Social Media Monitoring Tools Digest - Sysomos & Radian6 http://www.buzzmachine.com/2005/08/17/dear-mr-dell/#comment-454170 Social Media Monitoring Tools Digest - Sysomos & Radian6 Thu, 14 Jul 2011 21:21:07 +0000 http://www.buzzmachine.com/?p=276#comment-454170 [...] well as on the negative side. Dell Computers and many others have made their shitstorm experiences (Jeff Jarvis to Michael Dell, report of the case on Bloomberg Businessweek).Action: Define reasonable calls to action that you [...] [...] well as on the negative side. Dell Computers and many others have made their shitstorm experiences (Jeff Jarvis to Michael Dell, report of the case on Bloomberg Businessweek).Action: Define reasonable calls to action that you [...]

]]> By: - Blog Indicatori de performanta Blog Indicatori de performanta http://www.buzzmachine.com/2005/08/17/dear-mr-dell/#comment-451396 - Blog Indicatori de performanta Blog Indicatori de performanta Wed, 08 Jun 2011 09:11:35 +0000 http://www.buzzmachine.com/?p=276#comment-451396 [...] J. (2005), Dear Mr. Dell, disponibil la:  http://www.buzzmachine.com/2005/08/17/dear-mr-dell/ (accesat la  30 Noiembrie [...] [...] J. (2005), Dear Mr. Dell, disponibil la:  http://www.buzzmachine.com/2005/08/17/dear-mr-dell/ (accesat la  30 Noiembrie [...]

]]> By: Be Proactive About Your On-Line Reputation | Plastic Surgery Web Marketing http://www.buzzmachine.com/2005/08/17/dear-mr-dell/#comment-451248 Be Proactive About Your On-Line Reputation | Plastic Surgery Web Marketing Mon, 06 Jun 2011 00:57:48 +0000 http://www.buzzmachine.com/?p=276#comment-451248 [...] few years ago Jeff Jarvis, a blogger, sent a now infamous open letter to Michael Dell of Dell Computers. The letter worked! Dell learned how bad its on-line reputation had become and [...] [...] few years ago Jeff Jarvis, a blogger, sent a now infamous open letter to Michael Dell of Dell Computers. The letter worked! Dell learned how bad its on-line reputation had become and [...]

]]> By: Dell co-construit sa stratégie environnementale avec les influenceurs | eenovation, les entreprises dans le développement durable http://www.buzzmachine.com/2005/08/17/dear-mr-dell/#comment-447145 Dell co-construit sa stratégie environnementale avec les influenceurs | eenovation, les entreprises dans le développement durable Thu, 31 Mar 2011 18:20:39 +0000 http://www.buzzmachine.com/?p=276#comment-447145 [...] des participants | article de Dell sur le CAP day | Greenpeace, Guide to Greener Electronics | lettre de Jeff Jarvis à Michael Dell Image : Flickr, #DellCAP Sustainability Tagged with: blog • blogging • blogueur • [...] [...] des participants | article de Dell sur le CAP day | Greenpeace, Guide to Greener Electronics | lettre de Jeff Jarvis à Michael Dell Image : Flickr, #DellCAP Sustainability Tagged with: blog • blogging • blogueur • [...]

]]> By: Is Apple a Social Company? | IT News Wire http://www.buzzmachine.com/2005/08/17/dear-mr-dell/#comment-446925 Is Apple a Social Company? | IT News Wire Fri, 25 Mar 2011 16:54:03 +0000 http://www.buzzmachine.com/?p=276#comment-446925 [...] blog or forum. There is no “Connect with us on Facebook” box on the company website. People thought Dell was backwards for not having a company blog back in 2005, but Apple makes Dell look downright progressive [...] [...] blog or forum. There is no “Connect with us on Facebook” box on the company website. People thought Dell was backwards for not having a company blog back in 2005, but Apple makes Dell look downright progressive [...]

]]> By: Social Media ist als hätte man einen Hund: Teil 1 | Onmarketing.de http://www.buzzmachine.com/2005/08/17/dear-mr-dell/#comment-446924 Social Media ist als hätte man einen Hund: Teil 1 | Onmarketing.de Fri, 25 Mar 2011 16:16:00 +0000 http://www.buzzmachine.com/?p=276#comment-446924 [...] Kundenservice geblogged. Dell hat versucht ihn mundtot zu machen, hat mit Klage gedroht und Herr Jarvis hat das weitererzählt. Seine Freunde haben über Dells Verhalten geblogged, deren Freunde haben darüber geblogged, es [...] [...] Kundenservice geblogged. Dell hat versucht ihn mundtot zu machen, hat mit Klage gedroht und Herr Jarvis hat das weitererzählt. Seine Freunde haben über Dells Verhalten geblogged, deren Freunde haben darüber geblogged, es [...]

]]> By: » SchwarzeDose 28: So funktioniert Öffentlichkeitsarbeit und nicht anders! web-newspaper http://www.buzzmachine.com/2005/08/17/dear-mr-dell/#comment-446498 » SchwarzeDose 28: So funktioniert Öffentlichkeitsarbeit und nicht anders! web-newspaper Wed, 16 Mar 2011 19:56:12 +0000 http://www.buzzmachine.com/?p=276#comment-446498 [...] sehr schönes Beispiel hierfür ist der Blogartikel “Dear Mr. Dell“ von Jeff Jarvis aus dem Jahre 2005, in dem er sich mit einem offenen Brief an den damaligen [...] [...] sehr schönes Beispiel hierfür ist der Blogartikel “Dear Mr. Dell“ von Jeff Jarvis aus dem Jahre 2005, in dem er sich mit einem offenen Brief an den damaligen [...]

]]> By: Blog Killers | Ghostwriter Dad http://www.buzzmachine.com/2005/08/17/dear-mr-dell/#comment-446465 Blog Killers | Ghostwriter Dad Wed, 16 Mar 2011 13:59:58 +0000 http://www.buzzmachine.com/?p=276#comment-446465 [...] Jeff Jarvis got so upset with their service one day, he unleashed his “words” on them and was able to inspire a big chunk of the tech blogging community, ”hurting” Dell where they felt it the most – their stock price. The CEO finally screamed, “Uncle,” reaching out to Jeff himself to beg mercy. And while yes Jeff might have wanted to punch someone in the nose, this was probably more fun and effective. [...] [...] Jeff Jarvis got so upset with their service one day, he unleashed his “words” on them and was able to inspire a big chunk of the tech blogging community, ”hurting” Dell where they felt it the most – their stock price. The CEO finally screamed, “Uncle,” reaching out to Jeff himself to beg mercy. And while yes Jeff might have wanted to punch someone in the nose, this was probably more fun and effective. [...]

]]> By: Jeff Jarvis, What the Government Could Do? « bredablogs http://www.buzzmachine.com/2005/08/17/dear-mr-dell/#comment-446413 Jeff Jarvis, What the Government Could Do? « bredablogs Tue, 15 Mar 2011 17:03:36 +0000 http://www.buzzmachine.com/?p=276#comment-446413 [...] In July 2005 Jeff Jarvis posted on his BuzzMachine blog that Dell Sucks. [...] [...] In July 2005 Jeff Jarvis posted on his BuzzMachine blog that Dell Sucks. [...]

]]> By: How to handle negative customer feedback? http://www.buzzmachine.com/2005/08/17/dear-mr-dell/#comment-445496 How to handle negative customer feedback? Tue, 08 Mar 2011 10:09:55 +0000 http://www.buzzmachine.com/?p=276#comment-445496 [...] a huge conglomerate where the conglomerate did not pay heed to the negative customer feedback is here. It almost became a revolution of the sort causing huge reputation loss. The particular post in the [...] [...] a huge conglomerate where the conglomerate did not pay heed to the negative customer feedback is here. It almost became a revolution of the sort causing huge reputation loss. The particular post in the [...]

]]> By: goodbyedell http://www.buzzmachine.com/2005/08/17/dear-mr-dell/#comment-445432 goodbyedell Mon, 07 Mar 2011 18:04:58 +0000 http://www.buzzmachine.com/?p=276#comment-445432 This letter was posted in 2005...it is now 2010 and Dell has not cleaned up their act at ALL. Dell is a Shameful excuse for an organization and I am surprised they are still in business. I was loyal to DELL for 20 yrs BUT now I am a victim of DELLHELL with XPS burn and will never buy another DELL, nor will I recommend DELL to anyone I care about. May Dell become bankrupt! Sorry Michael, but you let the nation down. This letter was posted in 2005…it is now 2010 and Dell has not cleaned up their act at ALL. Dell is a Shameful excuse for an organization and I am surprised they are still in business.

I was loyal to DELL for 20 yrs BUT now I am a victim of DELLHELL with XPS burn and will never buy another DELL, nor will I recommend DELL to anyone I care about. May Dell become bankrupt! Sorry Michael, but you let the nation down.

]]> By: goodbyedell http://www.buzzmachine.com/2005/08/17/dear-mr-dell/#comment-445428 goodbyedell Mon, 07 Mar 2011 17:45:59 +0000 http://www.buzzmachine.com/?p=276#comment-445428 yet!!! yet!!!

]]> By: Five Ways TurboTax can use Social Media to Avoid a Nightmare | toddejones.net http://www.buzzmachine.com/2005/08/17/dear-mr-dell/#comment-441106 Five Ways TurboTax can use Social Media to Avoid a Nightmare | toddejones.net Sat, 05 Feb 2011 07:11:04 +0000 http://www.buzzmachine.com/?p=276#comment-441106 [...] Dell [...] [...] Dell [...]

]]> By: Jak nám v?da, epidemie a po?et sexuálních partner? m?že pomoci lépe mí?it na zákazníky | Proberme to! http://www.buzzmachine.com/2005/08/17/dear-mr-dell/#comment-440147 Jak nám v?da, epidemie a po?et sexuálních partner? m?že pomoci lépe mí?it na zákazníky | Proberme to! Mon, 31 Jan 2011 14:03:31 +0000 http://www.buzzmachine.com/?p=276#comment-440147 [...] n?co pokazí), ?ešte to ve?ejn? nejlépe na úrovni hub?. Tak z fleku si vzpomínám na kauzu Dell Hell, kdy vlivný blogger Jeff Jarvis stál Dell velkou ?ást brand equity a vrásek na ?ele. Pokud by [...] [...] n?co pokazí), ?ešte to ve?ejn? nejlépe na úrovni hub?. Tak z fleku si vzpomínám na kauzu Dell Hell, kdy vlivný blogger Jeff Jarvis stál Dell velkou ?ást brand equity a vrásek na ?ele. Pokud by [...]

]]> By: Gordon Lauher http://www.buzzmachine.com/2005/08/17/dear-mr-dell/#comment-437652 Gordon Lauher Sat, 08 Jan 2011 17:47:45 +0000 http://www.buzzmachine.com/?p=276#comment-437652 I called the Dell support web site and requested the $29.95 one time fix. After talking to an Indian who spoke poor, hard to understand english, for 30 or 40 minutes, I was told that I could install my Rosetta Stone program for $89.95. This is a blatant bait and switch scheme and is false addverising. He said the $29.95 offer was last years offer and is now changed to $89.95. I plan on buying a new computer this summer and was going to install my program in it then, but when I saw the $29.95 offer I thought I'd do it now. I will not buy a Dell when I get my new one, and you can tell "Peggy" to learn to speak ENGLISH!!! I called the Dell support web site and requested the $29.95 one time fix. After talking to an Indian who spoke poor, hard to understand english, for 30 or 40 minutes, I was told that I could install my Rosetta Stone program for $89.95. This is a blatant bait and switch scheme and is false addverising. He said the $29.95 offer was last years offer and is now changed to $89.95. I plan on buying a new computer this summer and was going to install my program in it then, but when I saw the $29.95 offer I thought I’d do it now. I will not buy a Dell when I get my new one, and you can tell “Peggy” to learn to speak ENGLISH!!!

]]> By: Making sense of it all – Part 2: the marketer « Writing by James http://www.buzzmachine.com/2005/08/17/dear-mr-dell/#comment-437551 Making sense of it all – Part 2: the marketer « Writing by James Fri, 07 Jan 2011 08:39:03 +0000 http://www.buzzmachine.com/?p=276#comment-437551 [...] already being adopted by Dell – ready converts to the social media space, who have had their fair share of “learning experiences” along the way – when they announced the setup of a dedicated [...] [...] already being adopted by Dell – ready converts to the social media space, who have had their fair share of “learning experiences” along the way – when they announced the setup of a dedicated [...]

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