Comments on: Dell learns a lesson

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By: Verbraucherschutz braucht mehr Netzpower und weniger Politiker | Family Values

Thu, 28 May 2009 12:43:41 +0000

[...] Vorraussetzungen als mit der verseilschafteten Politik. Funktioniert hat das hervorragend das im Falle des Computerherstellers Dell. Wer zu diesem Thema ein bißchen Feuer fangen will, dem empfehle ich die Lektüre von “Was [...]

By: Venture fund tries to sue entrepreneur who left negative comment on The Funded - bad idea | The Equity Kicker

Wed, 13 Aug 2008 08:17:27 +0000

[...] when it became clear that negative comment on the web was hurting their sales and brand – see Jeff Jarvis for more [...]

By: A Key

A Key — Mon, 28 Apr 2008 22:54:00 +0000

Never liked Dell, then bought a second hand Dell notebook, older model. Gosh. I’m impressed. Thought I might give them a spin with a newer model, only to learn, they’re not offering support, and there have been problems. Still, I am impressed in retrospect

By: Justin

Justin — Wed, 03 Oct 2007 00:27:43 +0000

That’s Dell for you.

By: Christopher Simmons

Christopher Simmons — Tue, 14 Aug 2007 23:40:24 +0000

I was recently interviewed in Entrepreneur magazine where my dotcom sub-company was mentioned by name and city/state, and shortly after publication somebody went to Dell and applied for a credit account using my subsidiary company name, my name from the article and publicly available business address and phone number (found on my site and in Superpages/phone book) to order several thousand dollars worth of gear, which was shipped to a third party unknown to me in Wisconsin. Dell then sent me a bill. I called them immediately to inform them it was a fraud, tell them to send police to the address, and ask how they could allow somebody to setup an account under my dotcom-name (not even my corp business name), and not bother to check for a social security number, employer ID, call to verify or anything. Now they are sending past due notices and two threatening calls to pay up or they will “ruin my business credit.” Stupidly, they setup the account under a dotcom business name, which has no business entity (no employer ID, bank account, credit card, etc.). Basically it seems that anybody can setup an account with Dell (DFS) with any publicly available business info from a phone book and website, open an account, and then Dell goes after the company not the culprit when it’s obviously fraud. They claim they were given personal data, which is impossible since the dotcom is not a business entity and my SSN was not used as Pres of the parent co of the dotcom. They refused to listen to the explanation on the two collection calls, and from the original call to report the fraud they gave me a case number but never followed up and the collection calls had no interest in the report/case number. This is gross negligence on Dell’s part for not verifying the company was actually the actual company applying for credit, asking for a SSN or employer tax ID, etc; all they had was a street address, name of company Pres. and phone, easily obtained for ANY company in the Internet age. They never called to authorize or confirm the account or the order, but now they find it way to call to harass and make collection threats. What they don’t know is that I run a 26 year old P.R. firm which can develop millions of dollars worth of negative publicity for them over this, as well as call for a class action lawsuit based on “gross negligence” in supporting the spread o business identity theft. I’ve also reported this to the NY State Attorney General’s office and am not proceeding with Illinois, Texas, and the BBB (their credit company uses two locales in both IL and TX). I am Christopher Simmons, and I authorized this notice! Look for notices about this during the week of Aug. 14-21 in Google News from my news network; it won’t be pretty for Dell.Sadly, I was a happy small business customer under my proper corp. name, and have purchased web servers, a dozen LCD displays, service contracts, software licenses, and never had seriously issues. Now, they’ve lost my business forever, and I’m using the power of my network to spread the word about their incompetence. Now I know, first hand, what Dell Hell is all about.

By: murdock

murdock — Thu, 17 May 2007 01:08:13 +0000

and round and round …. and yes you could grow a beard while waiting for this totaly lacking piece of junk to do anything. its like a box of worms on barbiturates. no thats an insult to worms on barbs , they would at least serve a purpose … I could put em on a hook and go fishing !

By: murdock

murdock — Thu, 17 May 2007 00:55:08 +0000

oh my god … what a piece of junk .. dell inspiron … so slow at everything .. stupid blue polo mint going round … side bar fault… driver blocked … the thing can t do anything without … needs a patch … can someone tell me how to get my money back for this stupid .. blue polo mint going round and round ..

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By: On Dell - Audigy 2 issue at Gavin’s Blog

On Dell - Audigy 2 issue at Gavin’s Blog — Mon, 26 Jun 2006 13:41:49 +0000

[...] Jeff Jarvis has generated enough bad-press on the blogosphere that Dell appear to have sat up and listened. A quote from an article that cites Jarvis’ problems: …says it has new procedures for dealing with the blogosphere. The company’s public relations department monitors blogs, looking for commentaries and complaints–and, starting about a month ago, began forwarding complaints with personally identifiable information to the customer service department so that representatives can contact dissatisfied consumers directly, said Dell spokeswoman Jennifer Davis. The move appears to have been triggered by a series of “Dell Hell” posts penned by Jarvis about his problems with a Dell computer. Jarvis first wrote about the topic in June, and continued posting updates through the summer. [...]

By: Finanso.de » Dell hat es sich doch Ã¼berlegt und antwortet

Finanso.de » Dell hat es sich doch Ã¼berlegt und antwortet — Mon, 19 Jun 2006 21:51:36 +0000

[...] Dell hat es sich doch Ã¼berlegt und antwortetDie Firmenpolitik von Dell, nicht auf Ã¶ffentliche Diskussionen – vor allem auch in Blogs – zu reagieren, hat sich nach dem jÃ¼ngsten Aufregungen um Dell wohl doch geÃ¤ndert. [...]

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By: Terri

Terri — Fri, 17 Mar 2006 01:33:50 +0000

So, we’ve had multiple issues with Dell products we’ve purchase also, although the more we’ve spent on a Dell product and the more warranty we purchased, the better the service; and I’m wondering if other users can tell me which competitors are better. Especially for a Networking Printer used to print many brochures and color charts, simular to a Dell 3000 cn. Someone recommended a HP Color LaserJet 3600N, any comments…?
Thank you!

By: Randy Butler

Randy Butler — Tue, 28 Feb 2006 02:03:29 +0000

Another third world help center failure. I have a newly purchased XPS 600 and have spent 5.5 hours on the phone and under 10 minutes with a person. Invariably when they find out my XP OS is not working and that a techician started me on the reinstall process (and then disconnected me) – which wiped out all my applications and they will not reinstall with the newly installed XP – they disconnect me. There is no way to get it done even if you will pay to ship and pay for service. A Dell computer is total turn-key, once sold they wash their hands of support. I have filed a BBB complaint.

By: James Fuller

James Fuller — Sat, 11 Feb 2006 21:05:10 +0000

Whatever Dell is doing is seems to be too little too late for me. I have been complaining about my malfunctioning motherboard for several months now. It began malfunctioning within 6 months of purchase, while I was told during my telelphone purachase that I would have a 6 months warranty when my board malfunctioned after 90 days Dell told me I had only a 90 day warranty and would be responsible for the repairs myself. I was able to baby the computer along this far but it will not last much longer and I purchased it less than a year ago. I have an Inspiron 1150 laptop that has trouble seeing the power supply forcing it to work off the battery until it is drained. I found out through research on the internet that this is a common problem, but when I talk to Dell’s customer service they deny that it is a known problem and claim I am the first complaint they’ve had regarding a problem of this sort.
February 7, 2006 I ordered a new motherboard at the direction of Dell’s tech support, two days later the order was cancelled by Dell due to an internal error. They had already charged $307 to my debit account when the order was cancelled, now I had to place a new order for which they placed a new charge of $307 against my debit account. They promised me free tech support to guide me through exchanging the motherboards when I made the purchase, they promised me this more than once. But yesterday February 10, 2006 after I received the new motherboard I was in for a couple surprises. One the box the motherboard came in said refurbished although I had paid for a virgin motherboard. The second and most distressing was when they totally refused the free tech support they promised me. I spoke with support technician Anurag who told me my warranty was expired. I explained to him I knew my warranty was expired otherwise I would not have spent $307 on a new motherboard and reiterated that I was promised FREE tech support to guide me through the exchange process. He just kept insisting that not only was my only option at this point was to pay them for tech support but that they would not guide me throuh the replacement. Although I’ve never worked on a laptop I’m not a newby to computers or their inner working, I build most of my PC’s.
It was obvious I had been had so I called Dell’s customer support team about returning the board but the person I spoke with, Jenny, told me I needed tech support despite the fact that I kept telling her I had already spoke with tech support. She kept insisting that my warranty had expired and I could not return anything. I kept trying to explain that this was a recently purchased product but she kept responding with the same answers.
I called back later and reached a different customer support agent, she was much more helpful. She gave me a return authorization number and instructions on how to return the board. They promised me they would not charge a restocking fee, wasn’t that so nice of them? I have decided to send the computer to a third party computer tech who claims to be familiar with this issue and should be able to fix the problem for a fraction of the cost Dell will charge me. Problem is I cannot send my computer for repair until I am refunded my money from Dell. Right now they owe me $307 for a motherboard never sent, $307 for the motherboard I am sending back to them and $70 for a power supply that was sold to me that I do not need.
I am clearly at the end of my ropes with Dell, I cannot stand the thought of having to ever deal with them again but I suspect I will have to call them several times to make sure they credit my money back.

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By: Janice D

Janice D — Fri, 13 Jan 2006 22:50:26 +0000

Well no one from customer support contacts me. And I’ve written and written and written. I have a 15 month old Inspiron notebook and one month out of warranty the LCD screen breaks – Dell asked for $1,000 to send someone to my home to pick it up (I still owe $800 on $1500), and then I find out there is no replacement LCD screen, and a very sarcastic Margaret * from “Executive Support” in a phone conversation berates me for not having the smarts to purchase the extended warranty because I should have expected this, and then tells me it’s Friday at 4:30 and she has better things to do then ruin her day with me on the phone..click.
Wanna buy a Dell? Wanna be in Hell? And the Indian technical support don’t speak English, and why should anyone need to contact India?

[* NOTE: The dell person referred to asked to have her name removed. I have done so.]

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