I also purchased a Dell laptop 11months ago. I have had a desktop for over 5 yrs with out one problem. As for this Inspiron nothing but problems. I am so frustrated I have been on the phone with dell for over 16 hrs the past several months. Each time one division would say its a software problem, the other would say its a hardware problem. I have the extended service but they talked me into spending another $174 for the software support who after diagnosing the problem said it was a hardware problem sending me back to them again and not refunding my $174. They sent me out a new hard drive which has gone bad again and going through the same run-around. I now can successfuly reinstall my operating system without their help. Now along with the drive the mother board has gone out. That took 2hrs and 16 minutes to finaly get permision to send out a motherboard. I travel every week and just went to Sams club and bought a ACER Aspire 3000 for $699 with a no questions asked return policy for the next six months, I just could not depend on this Dell anymore. By the way I do not download anything from the internet. I only check my email and watch stock charts. I have security on my laptop and use mozilla. What else can I do with this lemon!!!!!
I also purchased a Dell laptop 11months ago. I have had a desktop for over 5 yrs with out one problem. As for this Inspiron nothing but problems. I am so frustrated I have been on the phone with dell for over 16 hrs the past several months. Each time one division would say its a software problem, the other would say its a hardware problem. I have the extended service but they talked me into spending another $174 for the software support who after diagnosing the problem said it was a hardware problem sending me back to them again and not refunding my $174. They sent me out a new hard drive which has gone bad again and going through the same run-around. I now can successfuly reinstall my operating system without their help. Now along with the drive the mother board has gone out. That took 2hrs and 16 minutes to finaly get permision to send out a motherboard. I travel every week and just went to Sams club and bought a ACER Aspire 3000 for $699 with a no questions asked return policy for the next six months, I just could not depend on this Dell anymore. By the way I do not download anything from the internet. I only check my email and watch stock charts. I have security on my laptop and use mozilla. What else can I do with this lemon!!!!!