Comments on: The cost of impatience http://www.buzzmachine.com/2005/09/23/the-cost-of-impatience/ by Jeff Jarvis Fri, 10 Feb 2012 09:43:34 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Wysiwyg101 http://www.buzzmachine.com/2005/09/23/the-cost-of-impatience/#comment-9249 Wysiwyg101 Wed, 05 Oct 2005 20:01:44 +0000 http://www.buzzmachine.com/index.php/2005/09/23/the-cost-of-impatience/#comment-9249 I used to have Sprint a long time ago. I was having connectivity issues that in the past meant I needed to upgrade the firmware. So, I took it in to do so. After waiting in one of the well-known Sprint lines for half an hour, I finally talked to this tech. Here's a reasonable transcript of the conversation. Me: I think I need to upgrade the firmware on my phone. (a Sony btw) Tech: We no longer support that model. Me: Ooookkk, what do you suggest I do? Tech: Hmmm, do you pay for the insurance option? Me: Oh yes. I do (for some reason I thought that would be good). Tech: Well, you shouldn't. Me: Eh? Tech: Well, you pay $4 a month and what that enititles you to do is send your phone in and for $45 you can get a refurbished phone. Shoot, after paying in all year you could pretty much buy a new phone every year with that kind of money. Me: Hmmm, ok, still, what do you suggest I do? Tech: Leaning in towards me he said, "Seriously sir, I recommend you go to one of our competitors." So, I did. Now happily with Cingular. If their own techs don't have enough trust in what they sell, why should I as one of their customers. I used to have Sprint a long time ago. I was having connectivity issues that in the past meant I needed to upgrade the firmware. So, I took it in to do so. After waiting in one of the well-known Sprint lines for half an hour, I finally talked to this tech. Here’s a reasonable transcript of the conversation.

Me: I think I need to upgrade the firmware on my phone. (a Sony btw)

Tech: We no longer support that model.

Me: Ooookkk, what do you suggest I do?

Tech: Hmmm, do you pay for the insurance option?

Me: Oh yes. I do (for some reason I thought that would be good).

Tech: Well, you shouldn’t.

Me: Eh?

Tech: Well, you pay $4 a month and what that enititles you to do is send your phone in and for $45 you can get a refurbished phone. Shoot, after paying in all year you could pretty much buy a new phone every year with that kind of money.

Me: Hmmm, ok, still, what do you suggest I do?

Tech: Leaning in towards me he said, “Seriously sir, I recommend you go to one of our competitors.”

So, I did. Now happily with Cingular. If their own techs don’t have enough trust in what they sell, why should I as one of their customers.

]]> By: Barney Lerten http://www.buzzmachine.com/2005/09/23/the-cost-of-impatience/#comment-7539 Barney Lerten Sun, 25 Sep 2005 17:31:22 +0000 http://www.buzzmachine.com/index.php/2005/09/23/the-cost-of-impatience/#comment-7539 Take heart, Jeff. Have you read this weekend's news about a Monday announcement of a Windows-based Treo 700, from Verizon? I'm told by a Reliable Source that Sprint will have a Treo 700 out late in the year as well. (That is, if you are willing to shift from the Palm platform;-) Take heart, Jeff. Have you read this weekend’s news about a Monday announcement of a Windows-based Treo 700, from Verizon? I’m told by a Reliable Source that Sprint will have a Treo 700 out late in the year as well. (That is, if you are willing to shift from the Palm platform;-)

]]> By: Jeff Jarvis http://www.buzzmachine.com/2005/09/23/the-cost-of-impatience/#comment-7477 Jeff Jarvis Sat, 24 Sep 2005 17:09:30 +0000 http://www.buzzmachine.com/index.php/2005/09/23/the-cost-of-impatience/#comment-7477 Terry: They're just starting to bring it out and they do not have it on the treo. Terry:
They’re just starting to bring it out and they do not have it on the treo.

]]> By: Terry Heaton http://www.buzzmachine.com/2005/09/23/the-cost-of-impatience/#comment-7466 Terry Heaton Sat, 24 Sep 2005 15:16:47 +0000 http://www.buzzmachine.com/index.php/2005/09/23/the-cost-of-impatience/#comment-7466 I'm confused. Doesn't Sprint have EVDO? I’m confused. Doesn’t Sprint have EVDO?

]]> By: Jim S http://www.buzzmachine.com/2005/09/23/the-cost-of-impatience/#comment-7432 Jim S Fri, 23 Sep 2005 23:57:32 +0000 http://www.buzzmachine.com/index.php/2005/09/23/the-cost-of-impatience/#comment-7432 Yes, that's definitely a big problem. I used Sprint PCS for several years but when I felt I needed to upgrade my phone they said they couldn't help since I wasn't a new customer. It irked me mightily since I like supporting the home town company if they're offering good product and I do know several people who work for them. A month after I switched to Verizon they announced an upgrade plan for customers like me (The phone was 3 years old.). Don't they have any kind of upgrade system anymore? I never understood that from any of them. Want me to tack time onto my contract and pay some bucks but not full price for a nice new piece of tech? Sure. Please, please just give me a chance. Yes, that’s definitely a big problem. I used Sprint PCS for several years but when I felt I needed to upgrade my phone they said they couldn’t help since I wasn’t a new customer. It irked me mightily since I like supporting the home town company if they’re offering good product and I do know several people who work for them. A month after I switched to Verizon they announced an upgrade plan for customers like me (The phone was 3 years old.). Don’t they have any kind of upgrade system anymore? I never understood that from any of them. Want me to tack time onto my contract and pay some bucks but not full price for a nice new piece of tech? Sure. Please, please just give me a chance.

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