Comments on: Dell Hell, continued (and continued and continued) http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/ by Jeff Jarvis Sun, 21 Mar 2010 18:41:30 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Amit Pbx http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-396562 Amit Pbx Wed, 17 Jun 2009 12:45:33 +0000 http://www.buzzmachine.com/index.php/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-396562 Haha I had Dell about 6 years ago. Last for 2 month only!! Since then I don't touch any Dell products! Not even a keyboard button. Haha
I had Dell about 6 years ago.
Last for 2 month only!!

Since then I don’t touch any Dell products!
Not even a keyboard button.

]]> By: barbie http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-375047 barbie Tue, 13 May 2008 23:27:35 +0000 http://www.buzzmachine.com/index.php/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-375047 I am confused about the "You get what you pay for" argument because I spent over 2500 dollars NOT including an extended warranty for a new XPS system with an AWESOME screen, LOTs of memory, and all types of media options. My harddrive konked out on me in about six months, and the service crew did not attribute the symptoms of my probs to the hard drive until days after my warranty ended. So, I bought a new 3-year warranty, and my computer finally required a new drive. My warranty is supposed to replace such parts, but instead Dell refuses to send me anything but a refurbished hard drive in exchange for my now unusable, 1.5 year old drive. Dell keeps telling me that though the package says "refurbished" that it is really brand new. I don't know why I am supposed to believe the man on the phone over my own senses! I agree with ellison and am also contacting the appropriate law offices. I think we as consumers need to stand up for our rights to both know EXACTLY what we are purchasing and then TO GET IT when it is our due...especially when they are VERY expensive. I am confused about the “You get what you pay for” argument because I spent over 2500 dollars NOT including an extended warranty for a new XPS system with an AWESOME screen, LOTs of memory, and all types of media options. My harddrive konked out on me in about six months, and the service crew did not attribute the symptoms of my probs to the hard drive until days after my warranty ended. So, I bought a new 3-year warranty, and my computer finally required a new drive. My warranty is supposed to replace such parts, but instead Dell refuses to send me anything but a refurbished hard drive in exchange for my now unusable, 1.5 year old drive. Dell keeps telling me that though the package says “refurbished” that it is really brand new. I don’t know why I am supposed to believe the man on the phone over my own senses! I agree with ellison and am also contacting the appropriate law offices. I think we as consumers need to stand up for our rights to both know EXACTLY what we are purchasing and then TO GET IT when it is our due…especially when they are VERY expensive.

]]> By: ellison http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-373728 ellison Tue, 22 Apr 2008 20:21:26 +0000 http://www.buzzmachine.com/index.php/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-373728 I purchased a dell inspirion 530 from here... http://www1.euro.dell.com/content/products/productdetails.aspx/inspndt_531?c=uk&cs=ukdhs1&l=en&s=dhs It clearly states shipping and vat is included in the price.However after proceeding to buy online i noticed a £60 charge.I contacted the online chat customer service and was assured that the online web calcualtor would show this, however it would be discounted on the actual invoice when i purchased.I trusted and and have now been stung for a £60 delivery charge.They are at best con artists and worst downright liars.I would never buy anything from DELL again or recommend anyone to do so either.I am currently contacting trading standards ,for advice on using the small claims court ,to get back the £60.Prospective buyers....you have been warned. I purchased a dell inspirion 530 from here…
http://www1.euro.dell.com/content/products/productdetails.aspx/inspndt_531?c=uk&cs=ukdhs1&l=en&s=dhs
It clearly states shipping and vat is included in the price.However after proceeding to buy online i noticed a £60 charge.I contacted the online chat customer service and was assured that the online web calcualtor would show this, however it would be discounted on the actual invoice when i purchased.I trusted and and have now been stung for a £60 delivery charge.They are at best con artists and worst downright liars.I would never buy anything from DELL again or recommend anyone to do so either.I am currently contacting trading standards ,for advice on using the small claims court ,to get back the £60.Prospective buyers….you have been warned.

]]> By: For Whom The DELL Tolls http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-368756 For Whom The DELL Tolls Fri, 08 Feb 2008 20:22:22 +0000 http://www.buzzmachine.com/index.php/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-368756 Simply put, under no circumstances will I ever purchase another DELL anything! Ignorantly I purchased the Inspiron 1200 CRAPtop in 2005 on their Dell credit card with 0% Interest for 1-year. I say "ignorantly" firstly because I bought a DELL, and secondly because I didn't put the purchase on my AMEX card to double the manufacturer's warranty. Of course, the CRAPtop dies 8-months after purchase, and then starts the heated dispute with these fools over the original terms of their warranty. They state it is 6-months, and I contend it is 1-year. I tell them to provide me with an address to ship the machine back to its rightful owner because I am no longer paying off the balance. Only DELL can sell merchandise whose warranty doesn't even outlive its payoff period! Needless to say, after untold e-mails, calls, and letters the saga continues... The DELL does NOT toll for me; does it toll for thee? Simply put, under no circumstances will I ever purchase another DELL anything!

Ignorantly I purchased the Inspiron 1200 CRAPtop in 2005 on their Dell credit card with 0% Interest for 1-year. I say “ignorantly” firstly because I bought a DELL, and secondly because I didn’t put the purchase on my AMEX card to double the manufacturer’s warranty.

Of course, the CRAPtop dies 8-months after purchase, and then starts the heated dispute with these fools over the original terms of their warranty. They state it is 6-months, and I contend it is 1-year. I tell them to provide me with an address to ship the machine back to its rightful owner because I am no longer paying off the balance. Only DELL can sell merchandise whose warranty doesn’t even outlive its payoff period!

Needless to say, after untold e-mails, calls, and letters the saga continues…

The DELL does NOT toll for me; does it toll for thee?

]]> By: Dr. K. Rameash http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-364254 Dr. K. Rameash Sat, 01 Dec 2007 08:02:44 +0000 http://www.buzzmachine.com/index.php/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-364254 DELL India throws bull**** on customers -------------------------------------------------------------------------------- I have ordered Dell Inspiron 1520 Notebook on 6.11.2007 and paid Rs. 42,650 through credit card. I was informed that the notebook will be delivered before 27.11.2007 I used to check the order status online. But the order status has not been updated since 8.11.2007. I enquired the concerened Sales Account Manager via email regarding my order status on 9th, 11th and 19th of this month. She has not responded to mail. I had called her over telephone four times. She has not given proper answer. Then, I have sent an email to DELL Sales Manager and he has also not responded. On 26.11.07, I called the Customer care and enquired about my order. They informed that due to some money transaction problem the invoice is not ready and they are not sure about the delivery date. I have sent a Fax to Mr. Ashish Kumar, Sales Manager, Dell India regarding the issue. I think he had thrown my fax in the dust bin. I tried by email, phone and FAX. Nobody cared. After getting money from customer, they are thinking he is rubbish. Really I feel frustrated; My experience with DELL India is very much frustrating. I am regretting for my order with DELL. DELL India throws bull**** on customers

——————————————————————————–

I have ordered Dell Inspiron 1520 Notebook on 6.11.2007 and paid Rs. 42,650 through credit card. I was informed that the notebook will be delivered before 27.11.2007

I used to check the order status online. But the order status has not been updated since 8.11.2007. I enquired the concerened Sales Account Manager via email regarding my order status on 9th, 11th and 19th of this month. She has not responded to mail. I had called her over telephone four times. She has not given proper answer. Then, I have sent an email to DELL Sales Manager and he has also not responded.

On 26.11.07, I called the Customer care and enquired about my order. They informed that due to some money transaction problem the invoice is not ready and they are not sure about the delivery date.

I have sent a Fax to Mr. Ashish Kumar, Sales Manager, Dell India regarding the issue. I think he had thrown my fax in the dust bin. I tried by email, phone and FAX. Nobody cared. After getting money from customer, they are thinking he is rubbish. Really I feel frustrated; My experience with DELL India is very much frustrating. I am regretting for my order with DELL.

]]> By: Allen Harp http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-321074 Allen Harp Wed, 07 Feb 2007 00:04:41 +0000 http://www.buzzmachine.com/index.php/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-321074 I have worked with a number of brands over the years including DELL. Not only do I think they make one of the better machines around I have always had decent service from them. I wont be nasty about this but if you feel you are going to need extra TLC during your computer setup etc, then go for the paid installation and service programs...it will be wiell worth it. If you feel comfortable doing your own work then go for it alone. I do not believe you are seeing anything any different with Dell than any other company around. I have worked with a number of brands over the years including DELL. Not only do I think they make one of the better machines around I have always had decent service from them. I wont be nasty about this but if you feel you are going to need extra TLC during your computer setup etc, then go for the paid installation and service programs…it will be wiell worth it. If you feel comfortable doing your own work then go for it alone. I do not believe you are seeing anything any different with Dell than any other company around.

]]> By: Barbara http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-211891 Barbara Sat, 25 Nov 2006 17:57:21 +0000 http://www.buzzmachine.com/index.php/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-211891 Hello, I have been trying for over 3 months now to get an issue straightened out with Dell. I had identity theft occur on my Dell account in Aug. 06. I contacted Dell immediately and gave them all the correct info. for my account as at this time someone had tried to change my email address with them. After receiving the new bill 2 days later I contacted them again as there was a purchases on there that I did not purchase. They blocked my account. That same day they sent $729.00 (approx.) worth of Dell products to the identity theft address. I called and told them through online research I had found out who lived at that address, I had called the police and filed an identity theft report. They said they would send me an affidavit to have notarized and to send it back with the police report. It took almost 4 weeks to get the affidavit as they kept sending it to the identity theft people's address. I continued to call and explain to them that that was the wrong address and to give them the correct one once again. After 4 weeks I finally received the affidavit and immediately had it notarized and sent it back with the police report. I then again contacted Dell to be told that they had now received the affidavit and had 30 days to clear my account of the fraudulent charges. That was Sept. 22, 2006. It is now Nov. 25, 2006 and I am still calling Dell trying to get this mess straightened out. I have spoke to Steve Holloway on a few occasions who is the head of the fraud unit, he has been NO help. I have spoken to approx. 37 Dell employees (over the course of the last 3 months) who have sent emails to the fraud unit to contact me and I have received 1 phone call from the fraud unit at the end of Sept. 06. and they still have not straightened out my account. I received a NEW bill and account number that still has approx. $200.00 worth of stolen items on it. When I once again called Dell to complain, I was told they were still investigating it. They now want a payment and have not even resolved the issue from Aug. I am refusing to send them any payments until this is straightened out. I have tried to call Steve Holloway again on a couple of occasions, but he does not take my calls. I have left messages and he does not return my calls either. I am at my wits end. I was unable to order the camcorder I wanted to tape my son's first day of school, and now I cannot order Christmas either. I will NEVER order from Dell again if this is how they intend to treat their customers. They do not return phone calls, they do not listen to their customers, they are rude, and unprofessional at every turn even the management does not help or listen. Below is the list of names and dates of whom I have spoken to at Dell on all of these occasions. There are about 5 missing as in the course of all this I must have gotten slightly upset (pissed) and not wrote down a few names. ooppss! 1.) Sunni 7/27 2.) Francisco 7/31 3.) Mary 8/30 4.) Manjot 8/30 5.) Reny 8/30 6.) Chris 9/4 7.) Lynn 9/4 8.) Nick 9/4 9.) Duane 9/4 10.) Lynn 9/4 11.) Baday 9/4 12.) Chris 9/6 13.) RJ 9/6 14.) Jessie 9/14 15.) Joann 9/15 16.) Ericka 9/15 17.) Charles 9/15 18.) Sparky 9/22 19.) Chris 9/22 20.) Ryan 9/25 21.) Dell chat with Srinivas X Kunar 9/27 22.) Jim 9/27 23.) left a mess for Inv. Jason Marble 10/1 24.) Steve Holloway 10/3 Then I waited patiently after speaking to Mr. Holloway and being told they had until Oct. 22, 2006. 25.) Richard 10/23 26.) Melanie 11/8 27.) Erika 11/8 28.) Alona 11/8 29.) Mandy 11/13 30.) Steve Holloway 11/14 31.) Dan 11/20 32.) Rocky 11/20 33.) Abshawn 11/22 34.) A rude employee who didn't want to give his name 11/24 35.) Melinda 11/25 36.) Steve Holloway Here is my list of names. You can verify each one of them with Dell. The last message I left Mr. Holloway explained that not all of the charges had been removed and that I was not making any payments. I hope my going through this Dell Hell can save someone else from having to go through it. No one should be treated this way especially a paying customer who had no control over there account being manipulated. If you have any questions please do not hesitate to contact me. Thank you in advance, Barbara A Sellers Hello, I have been trying for over 3 months now to get an issue straightened out with Dell. I had identity theft occur on my Dell account in Aug. 06. I contacted Dell immediately and gave them all the correct info. for my account as at this time someone had tried to change my email address with them. After receiving the new bill 2 days later I contacted them again as there was a purchases on there that I did not purchase. They blocked my account. That same day they sent $729.00 (approx.) worth of Dell products to the identity theft address. I called and told them through online research I had found out who lived at that address, I had called the police and filed an identity theft report. They said they would send me an affidavit to have notarized and to send it back with the police report. It took almost 4 weeks to get the affidavit as they kept sending it to the identity theft people’s address. I continued to call and explain to them that that was the wrong address and to give them the correct one once again. After 4 weeks I finally received the affidavit and immediately had it notarized and sent it back with the police report.

I then again contacted Dell to be told that they had now received the affidavit and had 30 days to clear my account of the fraudulent charges. That was Sept. 22, 2006. It is now Nov. 25, 2006 and I am still calling Dell trying to get this mess straightened out. I have spoke to Steve Holloway on a few occasions who is the head of the fraud unit, he has been NO help. I have spoken to approx. 37 Dell employees (over the course of the last 3 months) who have sent emails to the fraud unit to contact me and I have received 1 phone call from the fraud unit at the end of Sept. 06. and they still have not straightened out my account. I received a NEW bill and account number that still has approx. $200.00 worth of stolen items on it. When I once again called Dell to complain, I was told they were still investigating it. They now want a payment and have not even resolved the issue from Aug. I am refusing to send them any payments until this is straightened out.

I have tried to call Steve Holloway again on a couple of occasions, but he does not take my calls. I have left messages and he does not return my calls either. I am at my wits end. I was unable to order the camcorder I wanted to tape my son’s first day of school, and now I cannot order Christmas either. I will NEVER order from Dell again if this is how they intend to treat their customers. They do not return phone calls, they do not listen to their customers, they are rude, and unprofessional at every turn even the management does not help or listen. Below is the list of names and dates of whom I have spoken to at Dell on all of these occasions. There are about 5 missing as in the course of all this I must have gotten slightly upset (pissed) and not wrote down a few names. ooppss!

1.) Sunni 7/27
2.) Francisco 7/31
3.) Mary 8/30
4.) Manjot 8/30
5.) Reny 8/30
6.) Chris 9/4
7.) Lynn 9/4
8.) Nick 9/4
9.) Duane 9/4
10.) Lynn 9/4
11.) Baday 9/4
12.) Chris 9/6
13.) RJ 9/6
14.) Jessie 9/14
15.) Joann 9/15
16.) Ericka 9/15
17.) Charles 9/15
18.) Sparky 9/22
19.) Chris 9/22
20.) Ryan 9/25
21.) Dell chat with Srinivas X Kunar 9/27
22.) Jim 9/27
23.) left a mess for Inv. Jason Marble 10/1
24.) Steve Holloway 10/3
Then I waited patiently after speaking to Mr. Holloway and being told they had until Oct. 22, 2006.
25.) Richard 10/23
26.) Melanie 11/8
27.) Erika 11/8
28.) Alona 11/8
29.) Mandy 11/13
30.) Steve Holloway 11/14
31.) Dan 11/20
32.) Rocky 11/20
33.) Abshawn 11/22
34.) A rude employee who didn’t want to give his name 11/24
35.) Melinda 11/25
36.) Steve Holloway

Here is my list of names. You can verify each one of them with Dell. The last message I left Mr. Holloway explained that not all of the charges had been removed and that I was not making any payments. I hope my going through this Dell Hell can save someone else from having to go through it. No one should be treated this way especially a paying customer who had no control over there account being manipulated.
If you have any questions please do not hesitate to contact me.

Thank you in advance,

Barbara A Sellers

]]> By: Smell Dell Hell http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-166166 Smell Dell Hell Thu, 19 Oct 2006 21:56:38 +0000 http://www.buzzmachine.com/index.php/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-166166 >Kim sez: I work for Dell currently...Anyway for all those who paid Dell >to fix their systems: YOU ARE IDIOTS! That is what an extended >warranty and accidental damage is for! Get the warranty or shutup >about the problems you have. Anyway that is all I have to say about >that. Well, isn't Kim's post endemic of Dell's current corporate culture? Why in the living hell should I pony up for an extended warranty, thus padding Dell's pockets further, when all that does is effectively reward Dell for shoddy design? In effect, I should pay Dell extra money just to ensure that their product works as advertised? How duplicitous is that? I have a better idea. Just stay away from Dell, PERIOD. That's what I'm doing. Four years ago I purchased Dell workstations exclusively for our company. I'm now in the formative process of planning replacements for these machines. I'm not even considering Dell as a possible source for our new machines. I can thank Dell employees such as Kim for validating and reaffirming my decision. Dell used to be a great company, but the bean counters are running things now and they've lost sight of the big picture. Dell is trying to maximize short term profit but at the cost of long term customer loyalty. It's ultimately a ruinous policy which will lead to the terminal failure of the company. The bigwigs who are leading this charge to the bottom of the trash can don't really care, however. They'll make their money and get out. People like Kim will suddenly have to look for a new employer that is willing to absorb her decidedly customer-unfriendly attitude. Unfortunately, many companies of that ilk abound. It would sure be nice if Kim would warn us when this happens and the with whom she (?) gains employment. Then I'd know to avoid that company as well. >Kim sez: I work for Dell currently…Anyway for all those who paid Dell >to fix their systems: YOU ARE IDIOTS! That is what an extended >warranty and accidental damage is for! Get the warranty or shutup >about the problems you have. Anyway that is all I have to say about >that.

Well, isn’t Kim’s post endemic of Dell’s current corporate culture? Why in the living hell should I pony up for an extended warranty, thus padding Dell’s pockets further, when all that does is effectively reward Dell for shoddy design? In effect, I should pay Dell extra money just to ensure that their product works as advertised? How duplicitous is that?

I have a better idea. Just stay away from Dell, PERIOD. That’s what I’m doing. Four years ago I purchased Dell workstations exclusively for our company. I’m now in the formative process of planning replacements for these machines. I’m not even considering Dell as a possible source for our new machines. I can thank Dell employees such as Kim for validating and reaffirming my decision.

Dell used to be a great company, but the bean counters are running things now and they’ve lost sight of the big picture. Dell is trying to maximize short term profit but at the cost of long term customer loyalty. It’s ultimately a ruinous policy which will lead to the terminal failure of the company.

The bigwigs who are leading this charge to the bottom of the trash can don’t really care, however. They’ll make their money and get out. People like Kim will suddenly have to look for a new employer that is willing to absorb her decidedly customer-unfriendly attitude. Unfortunately, many companies of that ilk abound. It would sure be nice if Kim would warn us when this happens and the with whom she (?) gains employment. Then I’d know to avoid that company as well.

]]> By: Frank tortorici http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-64463 Frank tortorici Tue, 06 Jun 2006 03:01:43 +0000 http://www.buzzmachine.com/index.php/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-64463 There is small comfort in knowing that Dell lies to everybody. Then sell customers on the idea that if they need service you can BUY an IN-Home policy which any "reasonable man" would take it to mean that if you need service, AND YOU WILL, a technitician will be sent to your house. In stead what you get is a conversation with someone in a foreign country reading from a script trying to talk a customer who most likely is not technically astute to repair a very complex and technically complicated piece of equipment. In my case we bought a 42" Plazma TV and they are about to send my my 4th set because the refuse to refund my money. If there is an attorney reading this would this not qualify for a Class Action case against Dell for misrepresentation of an in-home service policy and it is a farce. With this many people with similar problems surely we must be just the very tip of the iceberg. I want them to be put out of business, but that's me! There is small comfort in knowing that Dell lies to everybody. Then sell customers on the idea that if they need service you can BUY an IN-Home policy which any “reasonable man” would take it to mean that if you need service, AND YOU WILL, a technitician will be sent to your house. In stead what you get is a conversation with someone in a foreign country reading from a script trying to talk a customer who most likely is not technically astute to repair a very complex and technically complicated piece of equipment.

In my case we bought a 42″ Plazma TV and they are about to send my my 4th set because the refuse to refund my money. If there is an attorney reading this would this not qualify for a Class Action case against Dell for misrepresentation of an in-home service policy and it is a farce.

With this many people with similar problems surely we must be just the very tip of the iceberg. I want them to be put out of business, but that’s me!

]]> By: Kim http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-41780 Kim Wed, 26 Apr 2006 20:04:08 +0000 http://www.buzzmachine.com/index.php/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-41780 I work for Dell currently. And yes people complain about the customer servcie like Dell is the only company to out source. Things only stay American for so long...ex. General Motors. You need to call early in the morning...at 10am the phone lines are maxed and calls are transfered over seas. Anyway for all those who paid Dell to fix their systems: YOU ARE IDIOTS! That is what an extended warranty and accidental damage is for! Get the warranty or shutup about the problems you have. Anyway that is all I have to say about that. I work for Dell currently. And yes people complain about the customer servcie like Dell is the only company to out source. Things only stay American for so long…ex. General Motors.
You need to call early in the morning…at 10am the phone lines are maxed and calls are transfered over seas. Anyway for all those who paid Dell to fix their systems: YOU ARE IDIOTS! That is what an extended warranty and accidental damage is for! Get the warranty or shutup about the problems you have. Anyway that is all I have to say about that.

]]> By: Angie http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-33016 Angie Sun, 19 Mar 2006 00:15:38 +0000 http://www.buzzmachine.com/index.php/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-33016 I just wanted to say that I worked for DELL before, Dell El Salvador. Is not easy to lead with rude people. Costumers call Dell with an attitude ... whatever happened to you, is not the employees faulght! Please, be mad at the company - not the employers! I`ve had a great training at DELL. All DHS Managers were great: Chris Guyett, Amanda Summer, Charles Lyons and Mario Silva. Amoung others. You have know right at yelling at any of us - How come only Dell gets the bad part??? What about IBM and APPLE - where do these companies stand at??? DELL doesn`t suck!!! Apple does BIG TIME! Cheers, A. I just wanted to say that I worked for DELL before, Dell El Salvador. Is not easy to lead with rude people. Costumers call Dell with an attitude … whatever happened to you, is not the employees faulght! Please, be mad at the company – not the employers! I`ve had a great training at DELL. All DHS Managers were great:
Chris Guyett, Amanda Summer, Charles Lyons and Mario Silva. Amoung others. You have know right at yelling at any of us – How come only Dell gets the bad part??? What about IBM and APPLE – where do these companies stand at??? DELL doesn`t suck!!! Apple does BIG TIME!

Cheers,
A.

]]> By: Muhammad http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-31369 Muhammad Sun, 05 Mar 2006 01:56:38 +0000 http://www.buzzmachine.com/index.php/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-31369 I ordered an Inspiron 9300 with some seriously maxed out perks and got excellent service...havent had any problems as yet (6mnths down the road) and it works just fine. Though i am shocked at waht other ppl have to say about dells customer service etc ai must make a point to say that i received both my lapotp and my desktop in less than the time they said it would take to ship from USA mainladn (tenesse...i think) all the way to Barbados (tiny island in the caribbean). It was shippped right to my door with suffficient startup and setup guides to have me up and running in 45 mins with my laptop and 90 mins with my desktop (including dismantling my old pc and settin g up all th enew componentes (monitor, speakers etc)) I ordered an Inspiron 9300 with some seriously maxed out perks and got excellent service…havent had any problems as yet (6mnths down the road) and it works just fine.
Though i am shocked at waht other ppl have to say about dells customer service etc ai must make a point to say that i received both my lapotp and my desktop in less than the time they said it would take to ship from USA mainladn (tenesse…i think) all the way to Barbados (tiny island in the caribbean). It was shippped right to my door with suffficient startup and setup guides to have me up and running in 45 mins with my laptop and 90 mins with my desktop (including dismantling my old pc and settin g up all th enew componentes (monitor, speakers etc))

]]> By: Anonymous Guy http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-27659 Anonymous Guy Sat, 28 Jan 2006 18:07:46 +0000 http://www.buzzmachine.com/index.php/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-27659 I have a Dimension 8400 and I'm starting to regret buying it because now I want to upgrade it and its quite difficult. This PC is good but not the gaming rig I want, and I doubt it will ever be with the limitations of the Dell case and motherboard. Also I've only found one company that makes Dell compatible PSU upgrades. Theres very limited Dell compatibility to be found... Next time I'll just build my own PC from scratch. It'll be even cheaper and I'll be able to fully tailor it to my needs. Learn from my mistake. I have a Dimension 8400 and I’m starting to regret buying it because now I want to upgrade it and its quite difficult. This PC is good but not the gaming rig I want, and I doubt it will ever be with the limitations of the Dell case and motherboard. Also I’ve only found one company that makes Dell compatible PSU upgrades. Theres very limited Dell compatibility to be found… Next time I’ll just build my own PC from scratch. It’ll be even cheaper and I’ll be able to fully tailor it to my needs.

Learn from my mistake.

]]> By: James Carnes http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-23942 James Carnes Mon, 09 Jan 2006 15:45:26 +0000 http://www.buzzmachine.com/index.php/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-23942 Thanks. I tried the e-mail michael_dell@dell.com, and it bounced back undeliverable, just like all the others. Our reliable postal service may be my only resort. Thanks. I tried the e-mail michael_dell@dell.com, and it bounced back undeliverable, just like all the others. Our reliable postal service may be my only resort.

]]> By: HarHar http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-23339 HarHar Sat, 07 Jan 2006 09:58:00 +0000 http://www.buzzmachine.com/index.php/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-23339 You can always contact this way Dell Corporate Headquarters: Dell Inc. One Dell Way Round Rock, Texas 78682 United States the correct email address is micheal_dell@dell.com You can always contact this way
Dell Corporate Headquarters:
Dell Inc.
One Dell Way
Round Rock, Texas 78682
United States

the correct email address is micheal_dell@dell.com

]]> By: James Carnes http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-22875 James Carnes Fri, 06 Jan 2006 03:33:08 +0000 http://www.buzzmachine.com/index.php/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-22875 Well, so much for e-mailing Michael Dell. The e-mail address listed for him above bounces back undeliverable. Anyone else have an accurate e-mail or phone number where you can get to someone who will actually respond to a complaint? Thanks Well, so much for e-mailing Michael Dell. The e-mail address listed for him above bounces back undeliverable. Anyone else have an accurate e-mail or phone number where you can get to someone who will actually respond to a complaint?
Thanks

]]> By: James Carnes http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-22873 James Carnes Fri, 06 Jan 2006 03:25:03 +0000 http://www.buzzmachine.com/index.php/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-22873 Thank God for Jeff Jarvis and this site. My Dell laptop started having problems with the keyboard. Technical Support told me I had to pay another 149-dollars to have the keyboard replaced. I mailed the laptop to them and got it back only three days later.... and they hadn't done one single thing to it. It has the exact problems it had before, even though the letter that accompanied the computer said it had been "diagnosed and extensively tested by certified technicians to ensure the problem was corrected." Huh? The problem is, in fact, WORSE than when I paid my money and sent it off. To make matters even WORSE, I've searched and searched for a phone number or e-mail address of someone IN THE UNITED STATES to listen to my complaint. Nowhere on the Dell web site is there a place for complaints. Customer Service is in India... what the devil are THEY going to do. My e-mail to Michael George bounced back undeliverable. I guess I'll try Michael Dell. Thank God for Jeff Jarvis and this site. My Dell laptop started having problems with the keyboard. Technical Support told me I had to pay another 149-dollars to have the keyboard replaced. I mailed the laptop to them and got it back only three days later…. and they hadn’t done one single thing to it. It has the exact problems it had before, even though the letter that accompanied the computer said it had been “diagnosed and extensively tested by certified technicians to ensure the problem was corrected.” Huh? The problem is, in fact, WORSE than when I paid my money and sent it off.
To make matters even WORSE, I’ve searched and searched for a phone number or e-mail address of someone IN THE UNITED STATES to listen to my complaint. Nowhere on the Dell web site is there a place for complaints. Customer Service is in India… what the devil are THEY going to do. My e-mail to Michael George bounced back undeliverable. I guess I’ll try Michael Dell.

]]> By: HarHar http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-22048 HarHar Tue, 03 Jan 2006 03:22:21 +0000 http://www.buzzmachine.com/index.php/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-22048 LMAO this is the most hilarious postings i have ever read. First of all I have had my experience with dell, but according to these insane people it doesn't require all the fiasco's that they say. Most of the time its a software issue due to PEBKAC error, problem exsists between keyboard and chair, yes that means you. Most of the time its from viewing some website or another that grandma would not like to see :). Anyways back to my issue i had one system that had a over heating issue, I contacted tech support explained issue, Issue was not resolved, was being taken a look at, waited one week had call back ever 2 days with updates. After 1 week i went to WWW.BBB.ORG and filed a complaint, next business day at 9am had a contact from the executive response team, in 3 days i had a replacement system. Issue resolved and im still using the system they sent me which was a Inspiron 6000. So most of all the new users issues anyways are because they have no clue how to use their systems, or because they think kazaa or imesh, or winmx is okay to use when it is bundled with some unwanted 3rd party software. Have a great day thanks for reading your postings most of the users that posted them suffered from ID10T error or pebkac so have fun making a ass of yourself especially Jeremy, uh well if your computer information was that important you should have backed it up, just to let you know if you move your system around a lot especially if it is on and it is just dropped with a bit of force you damage the hdd idiot, and for those that don't buy a warranty longer than 1 year uh what do you expect it is a laptop, the components heat up and they get damaged most manufactorers mention that parts fail after 1 year. Just a side note calling tech support and yelling at somebody isn't going to get you nothing also making fun of another country over tech support, i have no issue talking to them, maybe its cause they don't dumb down their language when doing tech support. It is unfortunate when somebody calls tech support and calls a tower a modem or their monitor the tv, or even when they are asked if they are on their desktop and they say no its on the floor, most people refer to the desktop as the picture with icons, nice use of intellect, just on a side note doesn't take a idiot to know micheal dell's email is micheal.dell@dell.com LMAO this is the most hilarious postings i have ever read. First of all I have had my experience with dell, but according to these insane people it doesn’t require all the fiasco’s that they say. Most of the time its a software issue due to PEBKAC error, problem exsists between keyboard and chair, yes that means you. Most of the time its from viewing some website or another that grandma would not like to see :) . Anyways back to my issue i had one system that had a over heating issue, I contacted tech support explained issue, Issue was not resolved, was being taken a look at, waited one week had call back ever 2 days with updates. After 1 week i went to http://WWW.BBB.ORG and filed a complaint, next business day at 9am had a contact from the executive response team, in 3 days i had a replacement system. Issue resolved and im still using the system they sent me which was a Inspiron 6000. So most of all the new users issues anyways are because they have no clue how to use their systems, or because they think kazaa or imesh, or winmx is okay to use when it is bundled with some unwanted 3rd party software. Have a great day thanks for reading your postings most of the users that posted them suffered from ID10T error or pebkac so have fun making a ass of yourself especially Jeremy, uh well if your computer information was that important you should have backed it up, just to let you know if you move your system around a lot especially if it is on and it is just dropped with a bit of force you damage the hdd idiot, and for those that don’t buy a warranty longer than 1 year uh what do you expect it is a laptop, the components heat up and they get damaged most manufactorers mention that parts fail after 1 year. Just a side note calling tech support and yelling at somebody isn’t going to get you nothing also making fun of another country over tech support, i have no issue talking to them, maybe its cause they don’t dumb down their language when doing tech support. It is unfortunate when somebody calls tech support and calls a tower a modem or their monitor the tv, or even when they are asked if they are on their desktop and they say no its on the floor, most people refer to the desktop as the picture with icons, nice use of intellect, just on a side note doesn’t take a idiot to know micheal dell’s email is micheal.dell@dell.com

]]> By: Greg Burton http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-21848 Greg Burton Sun, 01 Jan 2006 17:38:36 +0000 http://www.buzzmachine.com/index.php/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-21848 I have purchased 5 Dell computers over the last two years for my small consulting company. Two of these are Inspiron 8500 laptops which worked fine up until now. One died a few days ago and the other is beginning to act up. I suspected a wonky touchpad or possible a de-seated component cable inside the case and went searching on the internet for a possible solution. Here is where I ended up http://geekswithblogs.net/jjulian/archive/2004/12/09/17171.aspx and after reading all about adapters with incorrect power output being shipped with the laptops from the factory and lame tech support whose only suggestion was that everyone's $700 motherboard was fried and responsible for all problems, I began to fear the worst. I live in Canada and called the toll-free tech support line. A husky voiced female answered and identified herself as "Ruth". Her first question was "How did you arrive at this number; Were you transferred?" I replied 'No, I have been on hold for 72 minutes and you are the first person who answered." "Oh" was her reply. Then she asked how she could help me. I explained that the my Inspiron 8500 was dead and won't power up. She walked me through resetting the CMOS (hold power button down for 15 secs. with battery and AC power cable removed). Then replaced the power cable and tride to power up; still nothing. Then we went throught the same process again with the memory removed; still nothing.. .dead. She then proclamied that the motherboard was fried and that for $99 I could ship it (my expense aslo) a service tech would look at it and diagnose the problem; but stated in her opinion the motherboard was the most likely culprit. I asked how much these were. She stated that she wouldn't even care to guess what that could be. The computer was out of warranty for 1 year and I was going to have to pay to fix. I explained that fried motherboards and power problems seemed to be commonplace with the Inspiron 8500/8600 laptop series and that these systems seem to only have a lifespan of two years as per the bloggers statements and expereriences from blog sites around the web. She stated that there was no recall or gratis fixes that Dell offered for the Insprion 8500/8600 and that I should have purchased the extended warranty. She even suggested that I still purchase the extended warranty for the laptop after it was fixed and purchase the extended warranty for the other 8500 I own for "when it goes down" I asked here if she thought it was resaonable for a laptop worth $4,000CDN to suffer from a motherboard failure after only two years. She responed that "Dell is not responsible for internal computer components as other vendors make these and Dell merely assembles the computers". I was completely floored by this statement and as someone who is and has been involved in product design and technology engineering and consulting for over 20 years, informed her that a company cannot ever excuse themselves from a product's inferior engineering, build quaility or poor performance and reliablilty because of a vendor's crummy sub-component or assembly. (Don't we all remember the Ford Explorer/Firestone Tire fiasco). The conversation ended at this point after I informed her that I would be selling the laptops to never buy Dell products again. She said that was fine and that there was nothing they could do. When companies begin to finger point at their suppliers and refuse to stand behind their obviously inferior products, something is terribly wrong. I feel completely let down by Dell and their products. Our company will no longer make future purchases of Dell products and I will make it my personal mission in 2006 to relate our company's personal experiences with Dell products to all of our 100+ corporate client's with whom we deal directly with CEO's on matters of technology and purchasing decisions. I have purchased 5 Dell computers over the last two years for my small consulting company. Two of these are Inspiron 8500 laptops which worked fine up until now. One died a few days ago and the other is beginning to act up. I suspected a wonky touchpad or possible a de-seated component cable inside the case and went searching on the internet for a possible solution. Here is where I ended up http://geekswithblogs.net/jjulian/archive/2004/12/09/17171.aspx
and after reading all about adapters with incorrect power output being shipped with the laptops from the factory and lame tech support whose only suggestion was that everyone’s $700 motherboard was fried and responsible for all problems, I began to fear the worst.
I live in Canada and called the toll-free tech support line. A husky voiced female answered and identified herself as “Ruth”. Her first question was “How did you arrive at this number; Were you transferred?” I replied ‘No, I have been on hold for 72 minutes and you are the first person who answered.” “Oh” was her reply. Then she asked how she could help me. I explained that the my Inspiron 8500 was dead and won’t power up. She walked me through resetting the CMOS (hold power button down for 15 secs. with battery and AC power cable removed). Then replaced the power cable and tride to power up; still nothing. Then we went throught the same process again with the memory removed; still nothing.. .dead. She then proclamied that the motherboard was fried and that for $99 I could ship it (my expense aslo) a service tech would look at it and diagnose the problem; but stated in her opinion the motherboard was the most likely culprit. I asked how much these were. She stated that she wouldn’t even care to guess what that could be. The computer was out of warranty for 1 year and I was going to have to pay to fix. I explained that fried motherboards and power problems seemed to be commonplace with the Inspiron 8500/8600 laptop series and that these systems seem to only have a lifespan of two years as per the bloggers statements and expereriences from blog sites around the web. She stated that there was no recall or gratis fixes that Dell offered for the Insprion 8500/8600 and that I should have purchased the extended warranty. She even suggested that I still purchase the extended warranty for the laptop after it was fixed and purchase the extended warranty for the other 8500 I own for “when it goes down” I asked here if she thought it was resaonable for a laptop worth $4,000CDN to suffer from a motherboard failure after only two years. She responed that “Dell is not responsible for internal computer components as other vendors make these and Dell merely assembles the computers”. I was completely floored by this statement and as someone who is and has been involved in product design and technology engineering and consulting for over 20 years, informed her that a company cannot ever excuse themselves from a product’s inferior engineering, build quaility or poor performance and reliablilty because of a vendor’s crummy sub-component or assembly. (Don’t we all remember the Ford Explorer/Firestone Tire fiasco). The conversation ended at this point after I informed her that I would be selling the laptops to never buy Dell products again. She said that was fine and that there was nothing they could do.

When companies begin to finger point at their suppliers and refuse to stand behind their obviously inferior products, something is terribly wrong. I feel completely let down by Dell and their products. Our company will no longer make future purchases of Dell products and I will make it my personal mission in 2006 to relate our company’s personal experiences with Dell products to all of our 100+ corporate client’s with whom we deal directly with CEO’s on matters of technology and purchasing decisions.

]]> By: Joe http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-21432 Joe Sat, 31 Dec 2005 01:29:06 +0000 http://www.buzzmachine.com/index.php/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-21432 Pls completely avoid Dell, I also ordered an Inspiron 6000 and have had nothing but headaches trying to deal with Dell ever since I received it. They were quite responsible about seeing that I received it and then came a complete reversal in customer service. They're virtually impossible to contact by phone to correct problems. This is intolerable and I will never consider Dell as a vendor again. The greatest tool in producing change in their service/support policies is to stop purchasing from them. When sales drop significantly, change will occur. We advocate their policies when we remain apathetic. Had I been aware of the difficulties in dealing with them I would have gone elsewhere for I certainly haven't saved any money for my system. Pls completely avoid Dell, I also ordered an Inspiron 6000 and have had nothing but headaches trying to deal with Dell ever since I received it. They were quite responsible about seeing that I received it and then came a complete reversal in customer service. They’re virtually impossible to contact by phone to correct problems. This is intolerable and I will never consider Dell as a vendor again. The greatest tool in producing change in their service/support policies is to stop purchasing from them. When sales drop significantly, change will occur. We advocate their policies when we remain apathetic. Had I been aware of the difficulties in dealing with them I would have gone elsewhere for I certainly haven’t saved any money for my system.

]]> By: Nag http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-21365 Nag Fri, 30 Dec 2005 18:26:47 +0000 http://www.buzzmachine.com/index.php/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-21365 Pls avoid Dell. I ordered Inspirion 6000 3 weeks back, with 1 day shipping!! Beleive me, with this you wont get your order next day! Well, my order is still in pre-production stage and Today I got a message at 6AM in the morning(wakeup call) from dell to say that they can ship only by 06Jan!! Dell is not for anyone who are in hurry!! Pls avoid Dell. I ordered Inspirion 6000 3 weeks back, with 1 day shipping!! Beleive me, with this you wont get your order next day!
Well, my order is still in pre-production stage and Today I got a message at 6AM in the morning(wakeup call) from dell to say that they can ship only by 06Jan!! Dell is not for anyone who are in hurry!!

]]> By: ashley http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-18409 ashley Thu, 15 Dec 2005 14:47:20 +0000 http://www.buzzmachine.com/index.php/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-18409 well first of all i should probably tell you guys that i do work for dell. i was sitting at home reading all the hateful messages that you guys wrote and i think it struck me when "jeremy" was in the middle of his tenth misspelled word or could have been the 100th cussword, anyway some things that have been said are true but could anyone tell me do you know any major company that doesn't outsource? oh jeremy that means that companies send jobs overseas for cheaper labor? hmmm.... i can't think of any! Yes i work in the call center so that means i sell the computers to you i am on the other side of what you guys are talking about. do you know how many calls i get a day when someone wants to cuss me out?but you know what at the end of that call if i haven't helped that person i give them my email and ask that they send me an email when they get the issue resolved or if they haven't to see what else i can do. what have i done to any of you? so stop cussing out the sales people. Dell promotes customer experience so much its not even funny. Let me ask all of you, have you ever had a bad day? guess what everyone does, granted they shouldn't take it out on anyone, but it's life. you can sit here and complain but dell wouldn't be the #1 computer company in the world if they weren't doing something right. Another thing before you want to complain about giving you name, address and phone number before someone will help you it's policy. it's a safety thing not just to piss you off. i back dell's products. i hav e2 computers from them. and nothings ever happened to them thankfully. now as far as tech support, yeah some people might not know what they are talking about but don't blame the whole company, and when you get your computer they give you a specific number to call for EVERYTHING trust me i know. If you call and just want to talk to a REAL person guess what you will end up in a sells queue. they will try to sell you something or get you to the right dept. Oh another thing most people you talk to are not paid on commision like me, i do not make anything off what people buy from me. As for returning systems it's not rocket science all you do is go to the dell website and go under order status it's right there oh if you can't figure that out you will be charged a 15% restocking fee and shipping. and that jeremy kid has some anger issues kill michael dell? dude you need some anger management or something you're just pissed off cuz you can't watch your pornos in your room anymore. oh and for the cheap consumers that we have... you cannot get a top of the line machine for 299. believe me you donot get anything for 299 you gotta spend just a little to get your money's worth, like someone else said you don't expect a kia to last forever, hell a mercedes even has problems after a while. it's all how you treat your machine. oh and some of you were talking about picking you computer up at the post office, sorry someone lied to you dell doesn't do that, as well as shipping to a po box, we ship it to your door, and someone does have to sign for it. well i don't know what else to say except stop bitching you probably didn't do it right the first time now youre paying the price and to the people that have spoke to people in india i apologize because i do know how frustrating that is, a particular cell phone company also outsources their business. but ya'll have fun bitching about dell well first of all i should probably tell you guys that i do work for dell. i was sitting at home reading all the hateful messages that you guys wrote and i think it struck me when “jeremy” was in the middle of his tenth misspelled word or could have been the 100th cussword, anyway some things that have been said are true but could anyone tell me do you know any major company that doesn’t outsource? oh jeremy that means that companies send jobs overseas for cheaper labor? hmmm…. i can’t think of any! Yes i work in the call center so that means i sell the computers to you i am on the other side of what you guys are talking about. do you know how many calls i get a day when someone wants to cuss me out?but you know what at the end of that call if i haven’t helped that person i give them my email and ask that they send me an email when they get the issue resolved or if they haven’t to see what else i can do. what have i done to any of you? so stop cussing out the sales people. Dell promotes customer experience so much its not even funny. Let me ask all of you, have you ever had a bad day? guess what everyone does, granted they shouldn’t take it out on anyone, but it’s life. you can sit here and complain but dell wouldn’t be the #1 computer company in the world if they weren’t doing something right. Another thing before you want to complain about giving you name, address and phone number before someone will help you it’s policy. it’s a safety thing not just to piss you off. i back dell’s products. i hav e2 computers from them. and nothings ever happened to them thankfully. now as far as tech support, yeah some people might not know what they are talking about but don’t blame the whole company, and when you get your computer they give you a specific number to call for EVERYTHING trust me i know. If you call and just want to talk to a REAL person guess what you will end up in a sells queue. they will try to sell you something or get you to the right dept. Oh another thing most people you talk to are not paid on commision like me, i do not make anything off what people buy from me. As for returning systems it’s not rocket science all you do is go to the dell website and go under order status it’s right there oh if you can’t figure that out you will be charged a 15% restocking fee and shipping. and that jeremy kid has some anger issues kill michael dell? dude you need some anger management or something you’re just pissed off cuz you can’t watch your pornos in your room anymore. oh and for the cheap consumers that we have… you cannot get a top of the line machine for 299. believe me you donot get anything for 299 you gotta spend just a little to get your money’s worth, like someone else said you don’t expect a kia to last forever, hell a mercedes even has problems after a while. it’s all how you treat your machine. oh and some of you were talking about picking you computer up at the post office, sorry someone lied to you dell doesn’t do that, as well as shipping to a po box, we ship it to your door, and someone does have to sign for it. well i don’t know what else to say except stop bitching you probably didn’t do it right the first time now youre paying the price and to the people that have spoke to people in india i apologize because i do know how frustrating that is, a particular cell phone company also outsources their business. but ya’ll have fun bitching about dell

]]> By: Linda Harris http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-18316 Linda Harris Wed, 14 Dec 2005 16:27:04 +0000 http://www.buzzmachine.com/index.php/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-18316 Three or 4 days after I posted this blog I received a refund. Yes, I too believe it helped me to BLOG here. They shorted me $34.90 which of course I demanded a refund immediately, we will see. Also, no compensation for my eBay store going to hell, 9 weeks without a computer can certainly give you a bad rap on eBay! Also, I paid for DSL for 9 weeks without a computer. However I did ask for the Corporate Agent and they gave me the address for the Coporate Office. Which is posted in the email below, I will be writing them. Of course, knowing Dell, I will receive no response, I'll keep you posted... US_CTS_Mobile_Support Sent : Saturday, December 10, 2005 1:43 AM To : Linda Harris Subject : Re: FW: RE: RE: *SPP* Re: Customer Resolution Form Submission WRONG ITEM #AutoReply# (KMM23990559I21063L0KM) | | | Inbox Dear Ms. Harris, Thank you for your response. As I understand, you would like to receive the credit on the account. I will be happy to assist you and apologize for the delay caused in this regards. Ms. Harris, I checked the account details and they indicate that the credit for $34.90 has already been initiated. This credit would be applied to your original mode of payment within next 10-15 business days. I have forwarded a high priority request to the concerned department to expedite the credit process. I assure you that I am following up on this case and would keep you updated as well. Also, the 3rd hard drive order was cancelled and you were not charged for it. This order number is 631397371. Further, I was unable to find any information regarding the Dell's Corporate Agent for Maryland and the Uniform Commercial Code. So I would request to you to kindly contact our Corporate Address for the same. The address is: Dell, Inc. Attn: Executive Support Team One Dell Way MS 8210 Round Rock, TX 78682 Fax No# 512-283-6161 I apologize for not being able to resolve this concern. It has been a pleasure assisting a Dell valued customer. Thank you for giving me this opportunity. Your case number for this interaction is 118209771. Please keep this number for your records; it will help us keep track of this issue so we can better assist you, if you have any further questions or concerns about this issue. If there is anything additional you need to know, please do not hesitate in replying to me, or else you can contact our Online Customer Care Department at: http://dellcustomercare.com Alternatively, you may call us on our toll free number 1-800-624-9897 between 07:00 AM to 08:00 PM CST, Monday through Friday. Thank you for contacting Dell Online Customer Care. Respectfully, Kunal Juneja ID 110763 11.00 A.M. to 08.00 P.M. CST Monday - Friday Dell Online Customer Care Original Message Follows: ------------------------ 12/9/205 I received a refund in the amount of $2,479.00; however, the cost of the laptop was $2,514.15. Please refund the additional $34.90 immediately. Linda Harris Hi, what about the refund for the returned computer and the 3rd hard drive? Also, you did not answer the questions below. I would appreciate it if you would please forwad this to the Manager "Josh" using reference number 065029661. Linda Harris (301)748-5796 Who is Dell's Corporate Agent for Maryland and are familiar with the Uniform Commercial Code? Three or 4 days after I posted this blog I received a refund. Yes, I too believe it helped me to BLOG here. They shorted me $34.90 which of course I demanded a refund immediately, we will see. Also, no compensation for my eBay store going to hell, 9 weeks without a computer can certainly give you a bad rap on eBay! Also, I paid for DSL for 9 weeks without a computer. However I did ask for the Corporate Agent and they gave me the address for the Coporate Office. Which is posted in the email below, I will be writing them. Of course, knowing Dell, I will receive no response, I’ll keep you posted…

US_CTS_Mobile_Support
Sent : Saturday, December 10, 2005 1:43 AM
To : Linda Harris
Subject : Re: FW: RE: RE: *SPP* Re: Customer Resolution Form Submission WRONG ITEM #AutoReply# (KMM23990559I21063L0KM)

| | | Inbox

Dear Ms. Harris,

Thank you for your response.

As I understand, you would like to receive the credit on the account. I will be
happy to assist you and apologize for the delay caused in this regards.

Ms. Harris, I checked the account details and they indicate that the credit for
$34.90 has already been initiated. This credit would be applied to your
original mode of payment within next 10-15 business days. I have forwarded a
high priority request to the concerned department to expedite the credit
process. I assure you that I am following up on this case and would keep you
updated as well.

Also, the 3rd hard drive order was cancelled and you were not charged for it.
This order number is 631397371. Further, I was unable to find any information
regarding the Dell’s Corporate Agent for Maryland and the Uniform Commercial
Code. So I would request to you to kindly contact our Corporate Address for the
same. The address is:

Dell, Inc.
Attn: Executive Support Team
One Dell Way
MS 8210
Round Rock, TX 78682

Fax No# 512-283-6161

I apologize for not being able to resolve this concern.

It has been a pleasure assisting a Dell valued customer. Thank you for giving me
this opportunity. Your case number for this interaction is 118209771. Please
keep this number for your records; it will help us keep track of this issue so
we can better assist you, if you have any further questions or concerns about
this issue.

If there is anything additional you need to know, please do not hesitate in
replying to me, or else you can contact our Online Customer Care Department at:

http://dellcustomercare.com

Alternatively, you may call us on our toll free number 1-800-624-9897 between
07:00 AM to 08:00 PM CST, Monday through Friday.

Thank you for contacting Dell Online Customer Care.

Respectfully,

Kunal Juneja
ID 110763
11.00 A.M. to 08.00 P.M. CST Monday – Friday
Dell Online Customer Care

Original Message Follows:
————————

12/9/205

I received a refund in the amount of $2,479.00; however, the cost of the laptop was $2,514.15. Please refund the additional $34.90 immediately. Linda Harris

Hi, what about the refund for the returned computer and the 3rd hard drive? Also, you did not answer the questions below.

I would appreciate it if you would please forwad this to the Manager “Josh” using reference number 065029661.

Linda Harris

(301)748-5796

Who is Dell’s Corporate Agent for Maryland and are familiar with the Uniform Commercial Code?

]]> By: Linda Harris http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-17317 Linda Harris Wed, 07 Dec 2005 17:39:43 +0000 http://www.buzzmachine.com/index.php/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-17317 http://mysite.verizon.net/vze8fki6/dontbuyfromdelldirectever/ DON'T BUY FROM DELL DIRECT - EVER This is my story about how the DELL Computer Corporation treats their customers. I have been over 2 months without resolution and they still have my money! DELL-I ordered a laptop on 10/5/05 directly from you. It is 12/5/05 today, still no laptop and no refund. When I received my laptop it was not functional. I was sent 3 different hard drives by Dell. One of which was refurbished and one that sent after the laptop was returned, not much use in that one. In any event Dell has over $2,500 dollars of mine & the laptop, my eBay business is shot because I have no home computer, and Dell no longer responds to my emails even though most all of the Reps are taking this account into their own hands and promise resolution. When you call customer service they make promises they do not keep. They have offered NO compensation and continually remind me of the 21 day return policy, even though I was sent faulty equipment. Has anyone else experienced this problem with Dell? If so, what has happened in the end. An attorney friend has offered to represent me in court, but I was hoping Dell would live up to their end of the bargain of offering the "best" customer service, the best products in the market, and a refund with compensation. I wanted to post all of the emails to this site for your reading pleasure, however, they were to lengthy for this site. If you want a copy please let me know, I will send the string to you. The emails are only a part of the time and effort spent on this by me, I have also spent numerous hours on hold, and hours on the phone with various reps, not to mention the time I spent trying to fix the computer while on the phone with Reps and time spent switching non-working hard drives in a faulty computer. DELL I WANT MY MONEY BACK AND I WANT COMPENSATION - IF YOU READ THIS MY LAST REFERENCE NUMBER FROM "JOSH" THE MANGER WAS 065029661 on NOVEMBER 15, 2005. THIS IS WHEN MY REFUND WAS TO OCCUR WITHIN 5-8 DAYS... IT's NOW DECEMBER 5, 2005! Below are some of the emails that have gone between me and their customer support.... A little garbled but you can get the drift. I didn't want to mess with the emails I wanted to leave the exact original wording. -------------------------------------------------------------------------------- From: US_CTS_Mobile_Support To: Linda Harris Subject: RE: Re: FW: RE: RE: *SPP* Re: Customer Resolution Form Submission WRONG ITEM #AutoReply# #AutoReply# (KMM23590329I21063L0KM) Date: Thu, 1 Dec 2005 14:18:48 -0600 (CST) > ***THIS IS AN AUTOMATICALLY GENERATED ACKNOWLEDGEMENT -- DO NOT REPLY*** > >Dear Valued Customer, > >Thank you for choosing Dell E-Mail Hardware Warranty Support. We have received your message and look forward to serving you. This message is being sent to let you know we received your request for assistance. We value you as our customer and your satisfaction is important to us. We are working 24 hours a day, 7 days a week, to answer customer inquiries. > >Our e-mail agents normally respond to email inquiries within one business day (6 -12 Hours). > >For immediate assistance please visit www.Support.Dell.Com where you will find many of the same resources and troubleshooting tools our Dell Agents use to answer your common questions. > >*Windows XP Users* >You may also have additional customized support right on your desktop. If you have a Dimension or Inspiron running Windows XP, just go directly to the Dell Solution Center icon on your desktop or in the Start menu and click "Support". > >Please note that hardware warranty support chat and email is only available for hardware covered under Dell's limited warranty. Software questions, virus removal, spyware removal, and how-to questions are not covered under warranty, and the chat agents will not be able to assist with these topics. For common non-hardware related issues, please call our fee-based HelpDesk at 1-888-242-0957. > >Sincerely, > >Dell Product Support > > >-----------Original Message Follows:--------------- >Body: >Hi, what about the refund for the returned computer and the 3rd hard drive?  Also, you did not answer the questions below. >I would appreciate it if you would please forwad this to the Manager "Josh" using reference number 065029661. >Linda Harris >(301)748-5796 >Who is Dell's Corporate Agent for Maryland and  are familiar with the Uniform Commercial Code? >  > ><blockquote> > > >From:  <i>US_CTS_Mobile_Support <US_CTS_Mobile_Support@dell.com></i>To:  <i>Linda Harris <iluvmypinkhd@msn.com></i>Subject:  <i>Re: FW: RE: RE: *SPP* Re: Customer Resolution Form Submission WRONG ITEM #AutoReply# (KMM23538143I21063L0KM)</i>Date:  <i>Wed, 30 Nov 2005 19:58:28 -0600 (CST)</i>>Dear Ms. Harris,>>Thank you for contacting Dell Online Customer Care.>>As I understand, you would like to know the status of the credit.  I will be happy to assist you.>>Ms. Harris, I personally checked the account details and it indicates that two credits have been applied under your customer number.  $213.95 and $272.95 have been credited back to the original mode of payment as of November 25, 2005 and November 14, 2005 respectively.>>You may >inquire about the same from your financial institution.>>Please revert to me in case you have any further concern regarding the issue and I will be happy to assist you accordingly.>>It is a pleasure assisting a valued customer like you.  We are committed to ensuring you receive the highest quality support possible.  We assure you our best support all the time.>>Thank you for giving me the opportunity to assist you.  Your case number for this interaction is 118209771.   Please keep this number for your records.  It will help us keep track of this issue so we can better assist you, if you have any further questions or concerns.>>If you have any further questions or concerns, please contact us at:>>www.dellcustomercare.com>>When responding to me, please use >the Reply function of your e-mail program.  This will keep the same subject line of our e-mail.  Otherwise your message may be delayed or lost.>>Thank you for contacting Dell.>>Respectfully,>>Kunal Juneja>ID: 110763>11:00 AM to 08:00 PM CST Monday - Friday>Dell Online Customer Care>* * * * * * * * * *>>Visit the NEW Customer Care Website!>http://www.DellCustomerCare.com>* * * * * * * * * *>>Visit the Dell Community Forum!>http://delltalk.us.dell.com>* * * * * * * * * *>>Visit Dells Technical Support Center!>http://support.dell.com/EmailDell/EmailDell.aspx?c=us&l=en&s=dhs&validate=true>>>>>>>>>>>Original Message >Follows:>------------------------><html><div style='background-color:'><DIV class=RTE>><P>This email is to confirm that I spoke with one of your customer service reps yesterday 11/28/2005 at 1:00 pm.  I have her name and number at home.  In any event, she assured me that I was not being charged for the 3 hard drives that dell sent and that I have returned.  Dell even sent one HD after my faulty computer was returned, and I refused delivery since I don't even have a computer.  This has been dragging on since October 5, 2005, and I still have NO computer or compensation.  I have still NOT been refunded the money you owe me.  I have been without a computer 8 weeks now with no resolutution.  When and how is this going to be resolved and compensated >for?  My attorney wants me to find out who your <EM>Corporate Agent for Maryland </EM>is and if you are familiar with the <EM>Uniform Commercial Code (UCC).</EM><BR><BR></P></DIV>><DIV></DIV>><BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #a0c6e5 2px solid; MARGIN-RIGHT: 0px"><FONT style="FONT-SIZE: 11px; FONT-FAMILY: tahoma,sans-serif">><HR color=#a0c6e5 SIZE=1>>><DIV></DIV>From:  <I>US_CTS_Mobile_Support <US_CTS_Mobile_Support@dell.com></I><BR>To:  <I>Linda Harris <iluvmypinkhd@msn.com></I><BR>Subject:  <I>RE: RE: *SPP* Re: Customer Resolution Form Submission WRONG ITEM #AutoReply# >(KMM22718490I21063L0KM)</I><BR>Date:  <I>Wed, 9 Nov 2005 13:58:00 -0600 (CST)</I><BR>>  ***THIS IS AN AUTOMATICALLY GENERATED ACKNOWLEDGEMENT -- DO NOT REPLY***<BR>><BR>>Dear Valued Customer,<BR>><BR>>Thank you for choosing Dell E-Mail Hardware Warranty Support.  We have received your message and look forward to serving you.  This message is being sent to let you know we received your request for assistance. We value you as our customer and your satisfaction is important to us.  We are working 24 hours a day, 7 days a week, to answer customer>inquiries.<BR>><BR>>Our e-mail agents normally respond to email inquiries within one business day (6 -12 >Hours).<BR>><BR>>For immediate assistance please visit www.Support.Dell.Com where you will find many of the same resources and troubleshooting tools our Dell Agents use to answer your common questions.<BR>><BR>>*Windows XP Users*<BR>>You may also have additional customized support right on your desktop.  If you have a Dimension or Inspiron running Windows XP, just go directly to the Dell Solution Center icon on your desktop or in the Start menu and click "Support".<BR>><BR>>Please note that hardware warranty support chat and email is only available for hardware covered under Dell's limited warranty. Software questions, virus removal, spyware removal, and how-to questions are not covered under warranty, and the chat agents will not be able to assist>with these topics. For >common non-hardware related issues, please call our fee-based HelpDesk at 1-888-242-0957.<BR>><BR>>Sincerely,<BR>><BR>>Dell Product Support<BR>><BR>><BR>>-----------Original Message Follows:---------------<BR>>Body: <html><div style='background-color:'><DIV class=RTE><BR>><P>Case Number 114336007</P><BR>><P>Dear Khyyati,</P><BR>><P>I am at witts end.&nbsp; I still have no computer.&nbsp; The "new" hard drive did not fix the problem and Customer Service will not respond to my emails.&nbsp; I have sent&nbsp; 3 since November 7.&nbsp; This morning I shipped the computer and the hard drives >back.&nbsp; Is there a number I can call that I don't need to stay on hold for an hour on.&nbsp; I have spent too much time on hold with no resolutions.&nbsp; My eBay>business is nearly at an end because I can't check my sales or put products in my store for sale, I've paid DSL for a month without using it, and now Dell Customer Service is ignoring me.&nbsp; This is awful.&nbsp; <BR></P><BR>><P>Please help, what can I do?</P><BR>><P>Thank you, </P><BR>><P>Linda Harris 301-748-6138<BR></P></DIV><BR>><DIV></DIV><BR>><BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #a0c6e5 2px solid; >MARGIN-RIGHT: 0px"><FONT style="FONT-SIZE: 11px; FONT-FAMILY: tahoma,sans-serif"><BR>><HR color=#a0c6e5 SIZE=1><BR>><BR>><DIV></DIV>From:&nbsp;&nbsp;<I>US_CTS_Mobile_Support &lt;US_CTS_Mobile_Support@dell.com&gt;</I><BR>To:&nbsp;&nbsp;<I>Linda Harris>&lt;iluvmypinkhd@msn.com&gt;</I><BR>Subject:&nbsp;&nbsp;<I>RE: *SPP* Re: Customer Resolution Form Submission WRONG ITEM (KMM22213702I21063L0KM)</I><BR>Date:&nbsp;&nbsp;<I>Thu, 27 Oct 2005 12:04:00 -0500 >(CDT)</I><BR>&gt;************************************************************************<BR>&gt;Please do not modify the subject line of the e-mail when responding.<BR>&gt;Valuable information in the subject line is used to properly route your e-mail response.<BR>&gt;Modifying the subject line may result in a delay in a response.<BR>&gt;************************************************************************<BR>&gt;Dear&nbsp;&nbsp;Ms. Harris,<BR>&gt;<BR>&gt;Thank you for contacting Dell Hardware Warranty>Support.<BR>&gt;<BR>&gt;I understand from your email<BR>>that you have not received the replacement hard drive from >Dell yet however, you have received an invoice.<BR>&gt;<BR>&gt;Being a computer user myself, I can understand how frustrating it can be if your system does not operate to your maximum satisfaction. I can certainly understand your exasperation and the situation you had to endure. Had I been in your position I would have had felt the same. Please accept my apologies for the difficulties you encountered. I assure you that your situation is not indicative of the quality service Dell is capable of providing. Your experience with us was unusual. Dell's intention is to provide customers with a computer and customer experience that is both satisfying and enjoyable<BR>&gt;<BR>&gt;I have checked the details associated>with your Service Tag and noted that you must have received the invoice for replacement >old hard drive that had been<BR>>shipped to you. You can get this amount refunded, after you return the hard drive back to Dell, by contacting our Customer Care Department.<BR>&gt;<BR>&gt;I also understand your concern about returning the faulty computer, again in this case, as your system within 21 days of purchase, you can contact our Customer Care Department and return the system under Dell's 21-day Total Satisfaction Policy.<BR>&gt;<BR>&gt;Our Customer Care department can be contacted at 1-800-624-9897 or you can email them by going to the >following>link:<BR>&gt;<BR>&gt;&nbsp;&nbsp;http://support.dell.com/support/emailcustomercare/index.aspx?c=us&amp;cs=19&amp;l=en&amp;s=dhs&amp;~ck=mn<BR>&gt;<BR>&gt;However, as far this issue is concerned; it should get resolved by hard drive replacement. I have checked the status of Dispatch # 063704923 and noted that because of logistical issues at our warehouse, they were not<BR>>able to process the request of shipping a preconfigured new hard drive. They have asked me to recreate the dispatch hence, I have resubmitted a fresh request to ship you a new preconfigured new hard drive<BR>&gt;<BR>&gt;Please note the Service Call # >064330188.<BR>&gt;<BR>&gt;You should receive it&nbsp;&nbsp;within next few business days.<BR>&gt;<BR>&gt;You can view the updated status of>this dispatch by following the steps listed below:-<BR>&gt;<BR>&gt;1) Go to the webpage accessible by clicking on the following link:-<BR>&gt;<BR>&gt;http://support.dell.com/support/supporthistory/servicecallsearch.aspx?c=us<BR>&gt;<BR>&gt;2) Select Service Call Status<BR>&gt;3) Enter Your Service Tag:&nbsp;&nbsp;6WHXL81<BR>&gt;3) Click Submit<BR>&gt;4) A list of dispatch numbers will be listed<BR>&gt;5) Click >on dispatch number: 064330188<BR>&gt;Details of the order will be listed<BR>&gt;(Please allow<BR>>48 hours for the shipment details to get updated on the website)<BR>&gt;<BR>&gt;After receiving the drive, kindly refer to the following web document in order to know the steps to replace it.<BR>&gt;<BR>&gt;Removing>the Hard Drive: Dell Inspiron 9300<BR>&gt;<BR>&gt;http://support.dell.com/support/edocs/systems/ins9300/sm/sullivai.htm#wp1123687<BR>&gt;<BR>&gt;I apologize for inconvenience.<BR>&gt;<BR>&gt;Please feel free to write back to us if you face any difficulties related to this issue or any other Dell >computer related issue.<BR>&gt;<BR>&gt;The case number for this interaction is&nbsp;&nbsp;114336007.<BR>&gt;<BR>&gt;The case has been documented and the contents of this case are available to all Dell support representatives. If you need additional assistance with this issue and you utilize our phone or chat support channels, please provide them with this case number. For additional<BR>>assistance via e-mail, simply reply to this e-mail.<BR>&gt;<BR>&gt;Thank you for>choosing Dell.<BR>&gt;<BR>&gt;Respectfully,<BR>&gt;Khyati<BR>&gt;Dell Rep ID 0123081<BR>&gt;Dell Hardware Warranty >Support<BR>&gt;<BR>&gt;Dell E-mail Support operates 24/7, and if your reply is received while I am not in, to ensure a speedy resolution of your problem, your issue would be handled by one of my colleagues.<BR>&gt;<BR>&gt;* * * * * * * * * * *<BR>&gt;<BR>&gt;Not sure when your system warranty expires? Interested in looking up your system warranty expiration dates go to http://support.dell.com/support/topics/global.aspx/support/my_systems_info/en/details?c=us&amp;cs=19&amp;l=en&amp;s=dhs<BR>&gt;<BR>&gt;Don't let your system's warranty lapse and risk costly repairs and downtime.<BR>&gt;Call 1-800-999-3355 Press 1 to enter an>extension >and<BR>&gt;Dial extension 7244331<BR>&gt;To extend or upgrade<BR>>your original warranty and service contract terms today!<BR>&gt;<BR>&gt;* * * * * * * * * * *<BR>&gt;<BR>&gt;Visit the Dell Community Forum where you can find answers to questions and exchange information with other Dell users:<BR>&gt;http://DellCommunity.com<BR>&gt;<BR>&gt;==========<BR>&gt;DISCLAIMER<BR>&gt;==========<BR>&gt;The information in this document has been reviewed and is believed to be accurate.&nbsp;&nbsp;However, neither Dell nor its affiliates assume any responsibility for inaccuracies, errors, or omissions that may be >contained herein.&nbsp;&nbsp;In no event will Dell or its affiliates be liable for direct, indirect, special, incidental, or consequential>damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.<BR>&gt;<BR>&gt;Dell reserves the right to make improvements or changes to this document and the products<BR>>and services described at any time, without notice or obligation.&nbsp;&nbsp;This information applies to the continental United States and Canada only, unless specifically stated otherwise.<BR>&gt;<BR>&gt;Original Message Follows:<BR>&gt;------------------------<BR>&gt;&lt;html&gt;&lt;div >style='background-color:'&gt;&lt;P&gt;Dear Khyati&lt;BR&gt;&lt;BR&gt;&lt;/P&gt;<BR>&gt;&lt;DIV&gt;<BR>&gt;&lt;DIV class=RTE&gt;<BR>&gt;&lt;P&gt;I have still not received the hard drive, however I did receive a>bill!&amp;nbsp; In any event, please either send me a refund or a new computer and I will of course return either the faulty computer or everything upon receipt.&amp;nbsp; Thank you, please respond as soon as possible, so I will know what is going to be sent.&amp;nbsp; It has been nearly 1 month since my order was placed and&amp;nbsp;I think this is unacceptable behavior on Dell's part.&amp;nbsp;<BR>>I have a small home business and it is >suffering.&amp;nbsp; &lt;/P&gt;<BR>&gt;&lt;P&gt;I hope you can understand my position.&amp;nbsp; Linda Harris&lt;BR&gt;&lt;BR&gt;&lt;/P&gt;&lt;/DIV&gt;<BR>&gt;&lt;DIV&gt;&lt;/DIV&gt;<BR>&gt;&lt;BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #a0c6e5 2px solid; MARGIN-RIGHT: 0px"&gt;&lt;FONT>style="FONT-SIZE: 11px; FONT-FAMILY: tahoma,sans-serif"&gt;<BR>&gt;&lt;HR color=#a0c6e5 SIZE=1&gt;<BR>&gt;<BR>&gt;&lt;DIV&gt;&lt;/DIV&gt;From:&amp;nbsp;&amp;nbsp;&lt;I&gt;US_CTS_Mobile_Support >&amp;lt;US_CTS_Mobile_Support@dell.com&amp;gt;&lt;/I&gt;&lt;BR&gt;To:&amp;nbsp;&amp;nbsp;&lt;I&gt;Linda Harris &amp;lt;iluvmypinkhd@msn.com&amp;gt;&lt;/I&gt;&lt;BR&gt;Subject:&amp;nbsp;&amp;nbsp;&lt;I&gt;*SPP* Re: Customer Resolution Form Submission WRONG ITEM (KMM21768496I21063L0KM)&lt;/I&gt;&lt;BR&gt;Date:&amp;nbsp;&amp;nbsp;&lt;I&gt;Mon, 17 Oct 2005<BR>>14:47:09 -0500>(CDT)&lt;/I&gt;&lt;BR&gt;&amp;gt;************************************************************************&lt;BR&gt;&amp;gt;Please do not modify the subject line of the e-mail when >responding.&lt;BR&gt;&amp;gt;Valuable information in the subject line is used to properly route your e-mail response.&lt;BR&gt;&amp;gt;Modifying the subject line may result in a delay in a response.&lt;BR&gt;&amp;gt;************************************************************************&lt;BR&gt;&amp;gt;Dear Mr. Harris,&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Thank you for contacting Dell Hardware Warranty Support.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;I understand from your email that you have been<BR>&gt;shipped with a refurbished replacement hard drive for your recently purchased>Dell >system.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;I sincerely apologize for the inconvenience this issue may have caused to<BR>>you. I have taken ownership of this issue and I assure you that I will resolve it to your satisfaction.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;I have checked the invoice details of your Dell system and noted that it was shipped on October 8, 2005. As the hard drive needs replacement within first 21-days of purchase, we shall certainly ship you a new preconfigured hard drive.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;I have submitted a request to ship the replacement hard drive to you at the address:&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;6834 Michaels Mill >RD,&lt;BR&gt;&amp;gt;Buckeystown, MD 21717&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Please note>the dispatch # 063902978.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;You shall receive the replacement drive within next 2-3 business days.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;[A] Return Instructions&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;In<BR>&gt;order to return the<BR>>defective drive back to Dell, you will be shipped a return air&lt;BR&gt;&amp;gt;bill in the shipping box.&amp;nbsp;&amp;nbsp;As you are responsible for the returned drive Please complete the following steps: >-&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;1.) Affix the air bill to the box in which the replacement drive shipped.&lt;BR&gt;&amp;gt;2.) Ensure Dell's warranty reference # is listed in the billing reference section.&lt;BR&gt;&amp;gt;3.) Call 1-800-247-2676 to have the box shipped>back to Dell Inc.&lt;BR&gt;&amp;gt;4.) Retain a copy of the air bill for your records.&lt;BR&gt;&amp;gt;5.) Return old component within five business days of receipt.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;You will receive an invoice, this invoice does not become payable unless you do not return the product. Note that it will take approximate 10 business days to receive the old components back in >Dell's<BR>>systems.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;[B] Dispatch Status&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;You can view the updated status<BR>&gt;of this dispatch by following the steps listed below:-&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;1) Go to the webpage accessible by clicking on the following>link:-&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;http://support.dell.com/support/supporthistory/servicecallsearch.aspx?c=us&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;2) Select Service Call Status&lt;BR&gt;&amp;gt;3) Enter Your Service >Tag:&amp;nbsp;&amp;nbsp;6WHXL81&lt;BR&gt;&amp;gt;3) Click Submit&lt;BR&gt;&amp;gt;4) A list of dispatch numbers will be listed&lt;BR&gt;&amp;gt;5) Click on dispatch number: 063902978&lt;BR&gt;&amp;gt;Details of the order will be listed&lt;BR&gt;&amp;gt;(Please allow 24 hours for the shipment details to get updated on the website)&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;I will be personally<BR>>tracking this dispatch and ensure that it reaches you soon.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;After>receiving the drive, kindly refer to the following web document in order to know the steps to replace >it.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Removing the Hard Drive: Dell? Inspiron?<BR>&gt;9300&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;http://support.dell.com/support/edocs/systems/ins9300/sm/sullivai.htm#wp1123687&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;I am sure that this replacement drive will resolve your issue. Please feel free to write back to us if you face any difficulties related to this issue or any other Dell computer related issue.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;The case number for this interaction is 114336007 .&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;The case has been documented and the contents of this case are available to all >Dell support representatives.>If you need additional<BR>>assistance with this issue and you utilize our phone or chat support channels, please provide them with this case number. For additional assistance via e-mail, simply reply to this e-mail.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Thank you for choosing Dell.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Respectfully,&lt;BR&gt;&amp;gt;Khyati&lt;BR&gt;&amp;gt;Dell Rep ID 0123081&lt;BR&gt;&amp;gt;Dell Hardware Warranty Support&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Dell E-mail Support<BR>&gt;operates 24/7, and if your reply is received while I am not in, to ensure a speedy resolution of your problem, >your issue would be handled by one of my colleagues.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;* * * * * * * * * *>*&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Not sure when your system warranty expires? Interested in looking up your system warranty expiration dates go to<BR>>http://support.dell.com/support/topics/global.aspx/support/my_systems_info/en/details?c=us&amp;amp;cs=19&amp;amp;l=en&amp;amp;s=dhs&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Don't let your system's warranty lapse and risk costly repairs and downtime.&lt;BR&gt;&amp;gt;Call 1-800-999-3355 Press 1 to enter an extension and&lt;BR&gt;&amp;gt;Dial extension 7244331&lt;BR&gt;&amp;gt;To >extend or upgrade your original warranty and service contract terms today!&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;* * * * * * * * * * *&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Visit the Dell Community Forum where you can find answers>to questions and exchange information with other Dell<BR>&gt;users:&lt;BR&gt;&amp;gt;http://DellCommunity.com&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;==========&lt;BR&gt;&amp;gt;DISCLAIMER&lt;BR&gt;&amp;gt;==========&lt;BR&gt;&amp;gt;The information in this document has been reviewed and is believed to<BR>>be accurate.&amp;nbsp;&amp;nbsp;However, neither Dell nor its affiliates >assume any responsibility for inaccuracies, errors, or omissions that may be contained herein.&amp;nbsp;&amp;nbsp;In no event will Dell or its affiliates be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Dell reserves the right>to make improvements or changes to this document and the products and services described at any time, without notice or obligation.&amp;nbsp;&amp;nbsp;This information applies to the continental United States and Canada only, unless specifically stated otherwise.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Original<BR>&gt;Message >Follows:&lt;BR&gt;&amp;gt;------------------------&lt;BR&gt;&amp;gt;"* * * PLEASE DO NOT CHANGE THE<BR>>SUBJECT WHEN REPLYING * * *&lt;BR&gt;&amp;gt;"* * * This is a feedback Message from the Dell Online Communications Center. * * *&lt;BR&gt;&amp;gt;"***********************************************&lt;BR&gt;&amp;gt;First Name: Linda&lt;BR&gt;&amp;gt;Middle Initial:&lt;BR&gt;&amp;gt;Last Name: Harris&lt;BR&gt;&amp;gt;Email Address:>ILuvMyPinkHD@msn.com&lt;BR&gt;&amp;gt;Phone Number: (301)748-6138Extension:&lt;BR&gt;&amp;gt;Ship To Address1:&lt;BR&gt;&amp;gt;Order Number: >624447845&lt;BR&gt;&amp;gt;Problem: WRONG&lt;BR&gt;&amp;gt;Questions: Would you like to chat? = no&lt;BR&gt;&amp;gt;Please tell us the specific part of your order that is wrong. = otheritem&lt;BR&gt;&amp;gt;Has your order shipped from Dell? = yes&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Comments: My computer is brand new, I have never been able to use it because Dell shipped it with a "bad" hard drive.&amp;nbsp;&amp;nbsp;I<BR>>received another HD this morning.&amp;nbsp;&amp;nbsp;It is a refurbished<BR>&gt;HD.&amp;nbsp;&amp;nbsp;I think since DELL shipped me a"NEW" expensive computer I should receive a "New">HD.&amp;nbsp;&amp;nbsp;Thank you, please >get back to me as soon as possible.&amp;nbsp;&amp;nbsp;I have been switched around to various persons and on hold for nearly an hour with your support line.&amp;nbsp;&amp;nbsp;I would like to use my computer soon.&amp;nbsp;&amp;nbsp;Thank you, Linda Harris&amp;nbsp;&amp;nbsp;email: ILuvMyPinkHD@msn.com&lt;BR&gt;&amp;gt;Wrong Comments:&lt;BR&gt;&amp;gt;Referring URL: Support.dell.com/dellcare&lt;BR&gt;&amp;gt;Date Submitted: 10/17/2005 11:33:23 AM&lt;BR&gt;&amp;gt;"* * * END Feedback * * >*&lt;BR&gt;&lt;/FONT&gt;&lt;/BLOCKQUOTE&gt;&lt;/DIV&gt;&lt;/div&gt;&lt;/html&gt;<BR></FONT></BLOCKQUOTE></div></html><BR></FONT></BLOCKQUOTE></div></html></blockquote> DELL STINKS http://mysite.verizon.net/vze8fki6/dontbuyfromdelldirectever/

DON’T BUY FROM DELL DIRECT – EVER

This is my story about how the DELL Computer Corporation treats their customers. I have been over 2 months without resolution and they still have my money!

DELL-I ordered a laptop on 10/5/05 directly from you. It is 12/5/05 today, still no laptop and no refund. When I received my laptop it was not functional. I was sent 3 different hard drives by Dell. One of which was refurbished and one that sent after the laptop was returned, not much use in that one. In any event Dell has over $2,500 dollars of mine & the laptop, my eBay business is shot because I have no home computer, and Dell no longer responds to my emails even though most all of the Reps are taking this account into their own hands and promise resolution. When you call customer service they make promises they do not keep. They have offered NO compensation and continually remind me of the 21 day return policy, even though I was sent faulty equipment. Has anyone else experienced this problem with Dell? If so, what has happened in the end. An attorney friend has offered to represent me in court, but I was hoping Dell would live up to their end of the bargain of offering the “best” customer service, the best products in the market, and a refund with compensation. I wanted to post all of the emails to this site for your reading pleasure, however, they were to lengthy for this site. If you want a copy please let me know, I will send the string to you.

The emails are only a part of the time and effort spent on this by me, I have also spent numerous hours on hold, and hours on the phone with various reps, not to mention the time I spent trying to fix the computer while on the phone with Reps and time spent switching non-working hard drives in a faulty computer.

DELL I WANT MY MONEY BACK AND I WANT COMPENSATION – IF YOU READ THIS MY LAST REFERENCE NUMBER FROM “JOSH” THE MANGER WAS 065029661 on NOVEMBER 15, 2005. THIS IS WHEN MY REFUND WAS TO OCCUR WITHIN 5-8 DAYS… IT’s NOW DECEMBER 5, 2005!

Below are some of the emails that have gone between me and their customer support….

A little garbled but you can get the drift. I didn’t want to mess with the emails I wanted to leave the exact original wording.

——————————————————————————–

From: US_CTS_Mobile_Support
To: Linda Harris
Subject: RE: Re: FW: RE: RE: *SPP* Re: Customer Resolution Form Submission WRONG ITEM #AutoReply# #AutoReply# (KMM23590329I21063L0KM)
Date: Thu, 1 Dec 2005 14:18:48 -0600 (CST)
> ***THIS IS AN AUTOMATICALLY GENERATED ACKNOWLEDGEMENT — DO NOT REPLY***
>
>Dear Valued Customer,
>
>Thank you for choosing Dell E-Mail Hardware Warranty Support. We have received your message and look forward to serving you. This message is being sent to let you know we received your request for assistance. We value you as our customer and your satisfaction is important to us. We are working 24 hours a day, 7 days a week, to answer customer inquiries.
>
>Our e-mail agents normally respond to email inquiries within one business day (6 -12 Hours).
>
>For immediate assistance please visit http://www.Support.Dell.Com where you will find many of the same resources and troubleshooting tools our Dell Agents use to answer your common questions.
>
>*Windows XP Users*
>You may also have additional customized support right on your desktop. If you have a Dimension or Inspiron running Windows XP, just go directly to the Dell Solution Center icon on your desktop or in the Start menu and click “Support”.
>
>Please note that hardware warranty support chat and email is only available for hardware covered under Dell’s limited warranty. Software questions, virus removal, spyware removal, and how-to questions are not covered under warranty, and the chat agents will not be able to assist with these topics. For common non-hardware related issues, please call our fee-based HelpDesk at 1-888-242-0957.
>
>Sincerely,
>
>Dell Product Support
>
>
>———–Original Message Follows:—————
>Body:
>Hi, what about the refund for the returned computer and the 3rd hard drive?  Also, you did not answer the questions below.
>I would appreciate it if you would please forwad this to the Manager “Josh” using reference number 065029661.
>Linda Harris
>(301)748-5796
>Who is Dell’s Corporate Agent for Maryland and  are familiar with the Uniform Commercial Code?
> 
>
>

>
>
>From:  US_CTS_Mobile_Support <US_CTS_Mobile_Support@dell.com>To:  Linda Harris <iluvmypinkhd@msn.com>Subject:  Re: FW: RE: RE: *SPP* Re: Customer Resolution Form Submission WRONG ITEM #AutoReply# (KMM23538143I21063L0KM)Date:  Wed, 30 Nov 2005 19:58:28 -0600 (CST)>Dear Ms. Harris,>>Thank you for contacting Dell Online Customer Care.>>As I understand, you would like to know the status of the credit.  I will be happy to assist you.>>Ms. Harris, I personally checked the account details and it indicates that two credits have been applied under your customer number.  $213.95 and $272.95 have been credited back to the original mode of payment as of November 25, 2005 and November 14, 2005 respectively.>>You may
>inquire about the same from your financial institution.>>Please revert to me in case you have any further concern regarding the issue and I will be happy to assist you accordingly.>>It is a pleasure assisting a valued customer like you.  We are committed to ensuring you receive the highest quality support possible.  We assure you our best support all the time.>>Thank you for giving me the opportunity to assist you.  Your case number for this interaction is 118209771.   Please keep this number for your records.  It will help us keep track of this issue so we can better assist you, if you have any further questions or concerns.>>If you have any further questions or concerns, please contact us at:>>www.dellcustomercare.com>>When responding to me, please use
>the Reply function of your e-mail program.  This will keep the same subject line of our e-mail.  Otherwise your message may be delayed or lost.>>Thank you for contacting Dell.>>Respectfully,>>Kunal Juneja>ID: 110763>11:00 AM to 08:00 PM CST Monday – Friday>Dell Online Customer Care>* * * * * * * * * *>>Visit the NEW Customer Care Website!>http://www.DellCustomerCare.com>* * * * * * * * * *>>Visit the Dell Community Forum!>http://delltalk.us.dell.com>* * * * * * * * * *>>Visit Dells Technical Support Center!>http://support.dell.com/EmailDell/EmailDell.aspx?c=us&l=en&s=dhs&validate=true>>>>>>>>>>>Original Message
>Follows:>————————><html><div style=’background-color:’><DIV class=RTE>><P>This email is to confirm that I spoke with one of your customer service reps yesterday 11/28/2005 at 1:00 pm.&nbsp; I have her name and number at home.&nbsp; In any event, she assured me that I was not being charged for the 3 hard drives that dell sent and that I have returned.&nbsp; Dell even sent one HD&nbsp;after my faulty computer was returned, and I refused delivery since I don’t even have a computer.&nbsp; This has been dragging on since October 5, 2005, and I still have&nbsp;NO computer or compensation.&nbsp; I have still NOT been refunded the money you owe me.&nbsp; I have been without a computer 8 weeks now with no resolutution.&nbsp; When and how is this going to be resolved and compensated
>for?&nbsp;&nbsp;My attorney wants me to find out who your <EM>Corporate Agent for Maryland </EM>is and if you are familiar with the <EM>Uniform Commercial Code (UCC).</EM><BR><BR></P></DIV>><DIV></DIV>><BLOCKQUOTE style=”PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #a0c6e5 2px solid; MARGIN-RIGHT: 0px”><FONT style=”FONT-SIZE: 11px; FONT-FAMILY: tahoma,sans-serif”>><HR color=#a0c6e5 SIZE=1>>><DIV></DIV>From:&nbsp;&nbsp;<I>US_CTS_Mobile_Support &lt;US_CTS_Mobile_Support@dell.com&gt;</I><BR>To:&nbsp;&nbsp;<I>Linda Harris &lt;iluvmypinkhd@msn.com&gt;</I><BR>Subject:&nbsp;&nbsp;<I>RE: RE: *SPP* Re: Customer Resolution Form Submission WRONG ITEM #AutoReply#
>(KMM22718490I21063L0KM)</I><BR>Date:&nbsp;&nbsp;<I>Wed, 9 Nov 2005 13:58:00 -0600 (CST)</I><BR>&gt;&nbsp;&nbsp;***THIS IS AN AUTOMATICALLY GENERATED ACKNOWLEDGEMENT — DO NOT REPLY***<BR>&gt;<BR>&gt;Dear Valued Customer,<BR>&gt;<BR>&gt;Thank you for choosing Dell E-Mail Hardware Warranty Support.&nbsp;&nbsp;We have received your message and look forward to serving you.&nbsp;&nbsp;This message is being sent to let you know we received your request for assistance. We value you as our customer and your satisfaction is important to us.&nbsp;&nbsp;We are working 24 hours a day, 7 days a week, to answer customer>inquiries.<BR>&gt;<BR>&gt;Our e-mail agents normally respond to email inquiries within one business day (6 -12
>Hours).<BR>&gt;<BR>&gt;For immediate assistance please visit http://www.Support.Dell.Com where you will find many of the same resources and troubleshooting tools our Dell Agents use to answer your common questions.<BR>&gt;<BR>&gt;*Windows XP Users*<BR>&gt;You may also have additional customized support right on your desktop.&nbsp;&nbsp;If you have a Dimension or Inspiron running Windows XP, just go directly to the Dell Solution Center icon on your desktop or in the Start menu and click “Support”.<BR>&gt;<BR>&gt;Please note that hardware warranty support chat and email is only available for hardware covered under Dell’s limited warranty. Software questions, virus removal, spyware removal, and how-to questions are not covered under warranty, and the chat agents will not be able to assist>with these topics. For
>common non-hardware related issues, please call our fee-based HelpDesk at 1-888-242-0957.<BR>&gt;<BR>&gt;Sincerely,<BR>&gt;<BR>&gt;Dell Product Support<BR>&gt;<BR>&gt;<BR>&gt;———–Original Message Follows:—————<BR>&gt;Body: &lt;html&gt;&lt;div style=’background-color:’&gt;&lt;DIV class=RTE&gt;<BR>&gt;&lt;P&gt;Case Number 114336007&lt;/P&gt;<BR>&gt;&lt;P&gt;Dear Khyyati,&lt;/P&gt;<BR>&gt;&lt;P&gt;I am at witts end.&amp;nbsp; I still have no computer.&amp;nbsp; The “new” hard drive did not fix the problem and Customer Service will not respond to my emails.&amp;nbsp; I have sent&amp;nbsp; 3 since November 7.&amp;nbsp; This morning I shipped the computer and the hard drives
>back.&amp;nbsp; Is there a number I can call that I don’t need to stay on hold for an hour on.&amp;nbsp; I have spent too much time on hold with no resolutions.&amp;nbsp; My eBay>business is nearly at an end because I can’t check my sales or put products in my store for sale, I’ve paid DSL for a month without using it, and now Dell Customer Service is ignoring me.&amp;nbsp; This is awful.&amp;nbsp; &lt;BR&gt;&lt;/P&gt;<BR>&gt;&lt;P&gt;Please help, what can I do?&lt;/P&gt;<BR>&gt;&lt;P&gt;Thank you, &lt;/P&gt;<BR>&gt;&lt;P&gt;Linda Harris 301-748-6138&lt;BR&gt;&lt;/P&gt;&lt;/DIV&gt;<BR>&gt;&lt;DIV&gt;&lt;/DIV&gt;<BR>&gt;&lt;BLOCKQUOTE style=”PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #a0c6e5 2px solid;
>MARGIN-RIGHT: 0px”&gt;&lt;FONT style=”FONT-SIZE: 11px; FONT-FAMILY: tahoma,sans-serif”&gt;<BR>&gt;&lt;HR color=#a0c6e5 SIZE=1&gt;<BR>&gt;<BR>&gt;&lt;DIV&gt;&lt;/DIV&gt;From:&amp;nbsp;&amp;nbsp;&lt;I&gt;US_CTS_Mobile_Support &amp;lt;US_CTS_Mobile_Support@dell.com&amp;gt;&lt;/I&gt;&lt;BR&gt;To:&amp;nbsp;&amp;nbsp;&lt;I&gt;Linda Harris>&amp;lt;iluvmypinkhd@msn.com&amp;gt;&lt;/I&gt;&lt;BR&gt;Subject:&amp;nbsp;&amp;nbsp;&lt;I&gt;RE: *SPP* Re: Customer Resolution Form Submission WRONG ITEM (KMM22213702I21063L0KM)&lt;/I&gt;&lt;BR&gt;Date:&amp;nbsp;&amp;nbsp;&lt;I&gt;Thu, 27 Oct 2005 12:04:00 -0500
>(CDT)&lt;/I&gt;&lt;BR&gt;&amp;gt;************************************************************************&lt;BR&gt;&amp;gt;Please do not modify the subject line of the e-mail when responding.&lt;BR&gt;&amp;gt;Valuable information in the subject line is used to properly route your e-mail response.&lt;BR&gt;&amp;gt;Modifying the subject line may result in a delay in a response.&lt;BR&gt;&amp;gt;************************************************************************&lt;BR&gt;&amp;gt;Dear&amp;nbsp;&amp;nbsp;Ms. Harris,&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Thank you for contacting Dell Hardware Warranty>Support.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;I understand from your email<BR>&gt;that you have not received the replacement hard drive from
>Dell yet however, you have received an invoice.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Being a computer user myself, I can understand how frustrating it can be if your system does not operate to your maximum satisfaction. I can certainly understand your exasperation and the situation you had to endure. Had I been in your position I would have had felt the same. Please accept my apologies for the difficulties you encountered. I assure you that your situation is not indicative of the quality service Dell is capable of providing. Your experience with us was unusual. Dell’s intention is to provide customers with a computer and customer experience that is both satisfying and enjoyable&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;I have checked the details associated>with your Service Tag and noted that you must have received the invoice for replacement
>old hard drive that had been<BR>&gt;shipped to you. You can get this amount refunded, after you return the hard drive back to Dell, by contacting our Customer Care Department.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;I also understand your concern about returning the faulty computer, again in this case, as your system within 21 days of purchase, you can contact our Customer Care Department and return the system under Dell’s 21-day Total Satisfaction Policy.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Our Customer Care department can be contacted at 1-800-624-9897 or you can email them by going to the
>following>link:&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;&amp;nbsp;&amp;nbsp;http://support.dell.com/support/emailcustomercare/index.aspx?c=us&amp;amp;cs=19&amp;amp;l=en&amp;amp;s=dhs&amp;amp;~ck=mn&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;However, as far this issue is concerned; it should get resolved by hard drive replacement. I have checked the status of Dispatch # 063704923 and noted that because of logistical issues at our warehouse, they were not<BR>&gt;able to process the request of shipping a preconfigured new hard drive. They have asked me to recreate the dispatch hence, I have resubmitted a fresh request to ship you a new preconfigured new hard drive&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Please note the Service Call #
>064330188.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;You should receive it&amp;nbsp;&amp;nbsp;within next few business days.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;You can view the updated status of>this dispatch by following the steps listed below:-&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;1) Go to the webpage accessible by clicking on the following link:-&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;http://support.dell.com/support/supporthistory/servicecallsearch.aspx?c=us&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;2) Select Service Call Status&lt;BR&gt;&amp;gt;3) Enter Your Service Tag:&amp;nbsp;&amp;nbsp;6WHXL81&lt;BR&gt;&amp;gt;3) Click Submit&lt;BR&gt;&amp;gt;4) A list of dispatch numbers will be listed&lt;BR&gt;&amp;gt;5) Click
>on dispatch number: 064330188&lt;BR&gt;&amp;gt;Details of the order will be listed&lt;BR&gt;&amp;gt;(Please allow<BR>&gt;48 hours for the shipment details to get updated on the website)&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;After receiving the drive, kindly refer to the following web document in order to know the steps to replace it.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Removing>the Hard Drive: Dell Inspiron 9300&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;http://support.dell.com/support/edocs/systems/ins9300/sm/sullivai.htm#wp1123687&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;I apologize for inconvenience.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Please feel free to write back to us if you face any difficulties related to this issue or any other Dell
>computer related issue.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;The case number for this interaction is&amp;nbsp;&amp;nbsp;114336007.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;The case has been documented and the contents of this case are available to all Dell support representatives. If you need additional assistance with this issue and you utilize our phone or chat support channels, please provide them with this case number. For additional<BR>&gt;assistance via e-mail, simply reply to this e-mail.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Thank you for>choosing Dell.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Respectfully,&lt;BR&gt;&amp;gt;Khyati&lt;BR&gt;&amp;gt;Dell Rep ID 0123081&lt;BR&gt;&amp;gt;Dell Hardware Warranty
>Support&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Dell E-mail Support operates 24/7, and if your reply is received while I am not in, to ensure a speedy resolution of your problem, your issue would be handled by one of my colleagues.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;* * * * * * * * * * *&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Not sure when your system warranty expires? Interested in looking up your system warranty expiration dates go to http://support.dell.com/support/topics/global.aspx/support/my_systems_info/en/details?c=us&amp;amp;cs=19&amp;amp;l=en&amp;amp;s=dhs&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Don‘t let your system’s warranty lapse and risk costly repairs and downtime.&lt;BR&gt;&amp;gt;Call 1-800-999-3355 Press 1 to enter an>extension
>and&lt;BR&gt;&amp;gt;Dial extension 7244331&lt;BR&gt;&amp;gt;To extend or upgrade<BR>&gt;your original warranty and service contract terms today!&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;* * * * * * * * * * *&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Visit the Dell Community Forum where you can find answers to questions and exchange information with other Dell users:&lt;BR&gt;&amp;gt;http://DellCommunity.com&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;==========&lt;BR&gt;&amp;gt;DISCLAIMER&lt;BR&gt;&amp;gt;==========&lt;BR&gt;&amp;gt;The information in this document has been reviewed and is believed to be accurate.&amp;nbsp;&amp;nbsp;However, neither Dell nor its affiliates assume any responsibility for inaccuracies, errors, or omissions that may be
>contained herein.&amp;nbsp;&amp;nbsp;In no event will Dell or its affiliates be liable for direct, indirect, special, incidental, or consequential>damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Dell reserves the right to make improvements or changes to this document and the products<BR>&gt;and services described at any time, without notice or obligation.&amp;nbsp;&amp;nbsp;This information applies to the continental United States and Canada only, unless specifically stated otherwise.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Original Message Follows:&lt;BR&gt;&amp;gt;————————&lt;BR&gt;&amp;gt;&amp;lt;html&amp;gt;&amp;lt;div
>style=’background-color:’&amp;gt;&amp;lt;P&amp;gt;Dear Khyati&amp;lt;BR&amp;gt;&amp;lt;BR&amp;gt;&amp;lt;/P&amp;gt;&lt;BR&gt;&amp;gt;&amp;lt;DIV&amp;gt;&lt;BR&gt;&amp;gt;&amp;lt;DIV class=RTE&amp;gt;&lt;BR&gt;&amp;gt;&amp;lt;P&amp;gt;I have still not received the hard drive, however I did receive a>bill!&amp;amp;nbsp; In any event, please either send me a refund or a new computer and I will of course return either the faulty computer or everything upon receipt.&amp;amp;nbsp; Thank you, please respond as soon as possible, so I will know what is going to be sent.&amp;amp;nbsp; It has been nearly 1 month since my order was placed and&amp;amp;nbsp;I think this is unacceptable behavior on Dell’s part.&amp;amp;nbsp;<BR>&gt;I have a small home business and it is
>suffering.&amp;amp;nbsp; &amp;lt;/P&amp;gt;&lt;BR&gt;&amp;gt;&amp;lt;P&amp;gt;I hope you can understand my position.&amp;amp;nbsp; Linda Harris&amp;lt;BR&amp;gt;&amp;lt;BR&amp;gt;&amp;lt;/P&amp;gt;&amp;lt;/DIV&amp;gt;&lt;BR&gt;&amp;gt;&amp;lt;DIV&amp;gt;&amp;lt;/DIV&amp;gt;&lt;BR&gt;&amp;gt;&amp;lt;BLOCKQUOTE style=”PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #a0c6e5 2px solid; MARGIN-RIGHT: 0px”&amp;gt;&amp;lt;FONT>style=”FONT-SIZE: 11px; FONT-FAMILY: tahoma,sans-serif”&amp;gt;&lt;BR&gt;&amp;gt;&amp;lt;HR color=#a0c6e5 SIZE=1&amp;gt;&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;&amp;lt;DIV&amp;gt;&amp;lt;/DIV&amp;gt;From:&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;I&amp;gt;US_CTS_Mobile_Support
>&amp;amp;lt;US_CTS_Mobile_Support@dell.com&amp;amp;gt;&amp;lt;/I&amp;gt;&amp;lt;BR&amp;gt;To:&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;I&amp;gt;Linda Harris &amp;amp;lt;iluvmypinkhd@msn.com&amp;amp;gt;&amp;lt;/I&amp;gt;&amp;lt;BR&amp;gt;Subject:&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;I&amp;gt;*SPP* Re: Customer Resolution Form Submission WRONG ITEM (KMM21768496I21063L0KM)&amp;lt;/I&amp;gt;&amp;lt;BR&amp;gt;Date:&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;I&amp;gt;Mon, 17 Oct 2005<BR>&gt;14:47:09 -0500>(CDT)&amp;lt;/I&amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;************************************************************************&amp;lt;BR&amp;gt;&amp;amp;gt;Please do not modify the subject line of the e-mail when
>responding.&amp;lt;BR&amp;gt;&amp;amp;gt;Valuable information in the subject line is used to properly route your e-mail response.&amp;lt;BR&amp;gt;&amp;amp;gt;Modifying the subject line may result in a delay in a response.&amp;lt;BR&amp;gt;&amp;amp;gt;************************************************************************&amp;lt;BR&amp;gt;&amp;amp;gt;Dear Mr. Harris,&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;Thank you for contacting Dell Hardware Warranty Support.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;I understand from your email that you have been&lt;BR&gt;&amp;gt;shipped with a refurbished replacement hard drive for your recently purchased>Dell
>system.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;I sincerely apologize for the inconvenience this issue may have caused to<BR>&gt;you. I have taken ownership of this issue and I assure you that I will resolve it to your satisfaction.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;I have checked the invoice details of your Dell system and noted that it was shipped on October 8, 2005. As the hard drive needs replacement within first 21-days of purchase, we shall certainly ship you a new preconfigured hard drive.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;I have submitted a request to ship the replacement hard drive to you at the address:&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;6834 Michaels Mill
>RD,&amp;lt;BR&amp;gt;&amp;amp;gt;Buckeystown, MD 21717&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;Please note>the dispatch # 063902978.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;You shall receive the replacement drive within next 2-3 business days.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;[A] Return Instructions&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;In&lt;BR&gt;&amp;gt;order to return the<BR>&gt;defective drive back to Dell, you will be shipped a return air&amp;lt;BR&amp;gt;&amp;amp;gt;bill in the shipping box.&amp;amp;nbsp;&amp;amp;nbsp;As you are responsible for the returned drive Please complete the following steps:
>-&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;1.) Affix the air bill to the box in which the replacement drive shipped.&amp;lt;BR&amp;gt;&amp;amp;gt;2.) Ensure Dell’s warranty reference # is listed in the billing reference section.&amp;lt;BR&amp;gt;&amp;amp;gt;3.) Call 1-800-247-2676 to have the box shipped>back to Dell Inc.&amp;lt;BR&amp;gt;&amp;amp;gt;4.) Retain a copy of the air bill for your records.&amp;lt;BR&amp;gt;&amp;amp;gt;5.) Return old component within five business days of receipt.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;You will receive an invoice, this invoice does not become payable unless you do not return the product. Note that it will take approximate 10 business days to receive the old components back in
>Dell’s<BR>&gt;systems.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;[B] Dispatch Status&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;You can view the updated status&lt;BR&gt;&amp;gt;of this dispatch by following the steps listed below:-&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;1) Go to the webpage accessible by clicking on the following>link:-&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;http://support.dell.com/support/supporthistory/servicecallsearch.aspx?c=us&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;2) Select Service Call Status&amp;lt;BR&amp;gt;&amp;amp;gt;3) Enter Your Service
>Tag:&amp;amp;nbsp;&amp;amp;nbsp;6WHXL81&amp;lt;BR&amp;gt;&amp;amp;gt;3) Click Submit&amp;lt;BR&amp;gt;&amp;amp;gt;4) A list of dispatch numbers will be listed&amp;lt;BR&amp;gt;&amp;amp;gt;5) Click on dispatch number: 063902978&amp;lt;BR&amp;gt;&amp;amp;gt;Details of the order will be listed&amp;lt;BR&amp;gt;&amp;amp;gt;(Please allow 24 hours for the shipment details to get updated on the website)&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;I will be personally<BR>&gt;tracking this dispatch and ensure that it reaches you soon.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;After>receiving the drive, kindly refer to the following web document in order to know the steps to replace
>it.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;Removing the Hard Drive: Dell? Inspiron?&lt;BR&gt;&amp;gt;9300&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;http://support.dell.com/support/edocs/systems/ins9300/sm/sullivai.htm#wp1123687&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;I am sure that this replacement drive will resolve your issue. Please feel free to write back to us if you face any difficulties related to this issue or any other Dell computer related issue.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;The case number for this interaction is 114336007 .&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;The case has been documented and the contents of this case are available to all
>Dell support representatives.>If you need additional<BR>&gt;assistance with this issue and you utilize our phone or chat support channels, please provide them with this case number. For additional assistance via e-mail, simply reply to this e-mail.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;Thank you for choosing Dell.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;Respectfully,&amp;lt;BR&amp;gt;&amp;amp;gt;Khyati&amp;lt;BR&amp;gt;&amp;amp;gt;Dell Rep ID 0123081&amp;lt;BR&amp;gt;&amp;amp;gt;Dell Hardware Warranty Support&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;Dell E-mail Support&lt;BR&gt;&amp;gt;operates 24/7, and if your reply is received while I am not in, to ensure a speedy resolution of your problem,
>your issue would be handled by one of my colleagues.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;* * * * * * * * * *>*&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;Not sure when your system warranty expires? Interested in looking up your system warranty expiration dates go to<BR>&gt;http://support.dell.com/support/topics/global.aspx/support/my_systems_info/en/details?c=us&amp;amp;amp;cs=19&amp;amp;amp;l=en&amp;amp;amp;s=dhs&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;Don’t let your system’s warranty lapse and risk costly repairs and downtime.&amp;lt;BR&amp;gt;&amp;amp;gt;Call 1-800-999-3355 Press 1 to enter an extension and&amp;lt;BR&amp;gt;&amp;amp;gt;Dial extension 7244331&amp;lt;BR&amp;gt;&amp;amp;gt;To
>extend or upgrade your original warranty and service contract terms today!&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;* * * * * * * * * * *&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;Visit the Dell Community Forum where you can find answers>to questions and exchange information with other Dell&lt;BR&gt;&amp;gt;users:&amp;lt;BR&amp;gt;&amp;amp;gt;http://DellCommunity.com&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;==========&amp;lt;BR&amp;gt;&amp;amp;gt;DISCLAIMER&amp;lt;BR&amp;gt;&amp;amp;gt;==========&amp;lt;BR&amp;gt;&amp;amp;gt;The information in this document has been reviewed and is believed to<BR>&gt;be accurate.&amp;amp;nbsp;&amp;amp;nbsp;However, neither Dell nor its affiliates
>assume any responsibility for inaccuracies, errors, or omissions that may be contained herein.&amp;amp;nbsp;&amp;amp;nbsp;In no event will Dell or its affiliates be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;Dell reserves the right>to make improvements or changes to this document and the products and services described at any time, without notice or obligation.&amp;amp;nbsp;&amp;amp;nbsp;This information applies to the continental United States and Canada only, unless specifically stated otherwise.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;Original&lt;BR&gt;&amp;gt;Message
>Follows:&amp;lt;BR&amp;gt;&amp;amp;gt;————————&amp;lt;BR&amp;gt;&amp;amp;gt;”* * * PLEASE DO NOT CHANGE THE<BR>&gt;SUBJECT WHEN REPLYING * * *&amp;lt;BR&amp;gt;&amp;amp;gt;”* * * This is a feedback Message from the Dell Online Communications Center. * * *&amp;lt;BR&amp;gt;&amp;amp;gt;”***********************************************&amp;lt;BR&amp;gt;&amp;amp;gt;First Name: Linda&amp;lt;BR&amp;gt;&amp;amp;gt;Middle Initial:&amp;lt;BR&amp;gt;&amp;amp;gt;Last Name: Harris&amp;lt;BR&amp;gt;&amp;amp;gt;Email Address:>ILuvMyPinkHD@msn.com&amp;lt;BR&amp;gt;&amp;amp;gt;Phone Number: (301)748-6138Extension:&amp;lt;BR&amp;gt;&amp;amp;gt;Ship To Address1:&amp;lt;BR&amp;gt;&amp;amp;gt;Order Number:
>624447845&amp;lt;BR&amp;gt;&amp;amp;gt;Problem: WRONG&amp;lt;BR&amp;gt;&amp;amp;gt;Questions: Would you like to chat? = no&amp;lt;BR&amp;gt;&amp;amp;gt;Please tell us the specific part of your order that is wrong. = otheritem&amp;lt;BR&amp;gt;&amp;amp;gt;Has your order shipped from Dell? = yes&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;Comments: My computer is brand new, I have never been able to use it because Dell shipped it with a “bad” hard drive.&amp;amp;nbsp;&amp;amp;nbsp;I<BR>&gt;received another HD this morning.&amp;amp;nbsp;&amp;amp;nbsp;It is a refurbished&lt;BR&gt;&amp;gt;HD.&amp;amp;nbsp;&amp;amp;nbsp;I think since DELL shipped me a”NEW” expensive computer I should receive a “New”>HD.&amp;amp;nbsp;&amp;amp;nbsp;Thank you, please
>get back to me as soon as possible.&amp;amp;nbsp;&amp;amp;nbsp;I have been switched around to various persons and on hold for nearly an hour with your support line.&amp;amp;nbsp;&amp;amp;nbsp;I would like to use my computer soon.&amp;amp;nbsp;&amp;amp;nbsp;Thank you, Linda Harris&amp;amp;nbsp;&amp;amp;nbsp;email: ILuvMyPinkHD@msn.com&amp;lt;BR&amp;gt;&amp;amp;gt;Wrong Comments:&amp;lt;BR&amp;gt;&amp;amp;gt;Referring URL: Support.dell.com/dellcare&amp;lt;BR&amp;gt;&amp;amp;gt;Date Submitted: 10/17/2005 11:33:23 AM&amp;lt;BR&amp;gt;&amp;amp;gt;”* * * END Feedback * *
>*&amp;lt;BR&amp;gt;&amp;lt;/FONT&amp;gt;&amp;lt;/BLOCKQUOTE&amp;gt;&amp;lt;/DIV&amp;gt;&amp;lt;/div&amp;gt;&amp;lt;/html&amp;gt;&lt;BR&gt;&lt;/FONT&gt;&lt;/BLOCKQUOTE&gt;&lt;/div&gt;&lt;/html&gt;<BR></FONT></BLOCKQUOTE></div></html>

DELL STINKS

]]> By: Mick http://www.buzzmachine.com/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-12283 Mick Thu, 10 Nov 2005 18:10:10 +0000 http://www.buzzmachine.com/index.php/2005/09/30/dell-hell-continued-and-continued-and-continued/#comment-12283 I'd wish I'd found this site before I went through the misery of trying to order a Laptop through Dell last Saturday. Just to put things into perspective, I cancelled the order this afternoon. But here is a summary of the problems I encountered. By the way I am from the UK. I ordered a Laptop through Dell last week and I have never known such a company to be so incompetent when looking after first time customers. For your information - not that I think anyone at DELL could care. I have cancelled my order due to:- 1) Incorrect Financial option documents given to me. 2) Telephone numbers on documents don't exist. 3) The complaint form on dell.com is a waste of space as complaints are not followed through. 4) When I asked Dell to send me the documents via post, they said they would, 3 days later I get them again via e-mail. Meaning yet more delay in getting my order to be delivered. 5) I asked for a supervisor to call me back - I am still waiting.... 6) Such poor service and lack of any care means I do not want to provide Dell with my hard earned cash and I certainly do not want to receive any more e-mails telling me what deals they have - I unsunscribed to their latest deal information and even that takes up to 40 days to be done. Just helping to spread the word how crap Dell customer care is. I'm glad I found this site to share my experiences. Best Regards, Mick. I’d wish I’d found this site before I went through the misery of trying to order a Laptop through Dell last Saturday. Just to put things into perspective, I cancelled the order this afternoon. But here is a summary of the problems I encountered. By the way I am from the UK.

I ordered a Laptop through Dell last week and I have never known such a company to be so incompetent when looking after first time customers. For your information – not that I think anyone at DELL could care. I have cancelled my order due to:-

1) Incorrect Financial option documents given to me.

2) Telephone numbers on documents don’t exist.

3) The complaint form on dell.com is a waste of
space as complaints are not followed through.

4) When I asked Dell to send me the documents
via post, they said they would, 3 days later I get
them again via e-mail. Meaning yet more delay in
getting my order to be delivered.

5) I asked for a supervisor to call me back – I am
still waiting….

6) Such poor service and lack of any care means
I do not want to provide Dell with my hard earned
cash and I certainly do not want to receive any more
e-mails telling me what deals they have – I unsunscribed
to their latest deal information and even that takes up to
40 days to be done.

Just helping to spread the word how crap Dell customer care
is.

I’m glad I found this site to share my experiences.

Best Regards,

Mick.

]]>