I fear I am beginning a very long and horrible trip into the chambers of DELL HELL….. I shall keep you all posted.

Since then I don’t touch any Dell products!
Not even a keyboard button.

Ignorantly I purchased the Inspiron 1200 CRAPtop in 2005 on their Dell credit card with 0% Interest for 1-year. I say “ignorantly” firstly because I bought a DELL, and secondly because I didn’t put the purchase on my AMEX card to double the manufacturer’s warranty.

Of course, the CRAPtop dies 8-months after purchase, and then starts the heated dispute with these fools over the original terms of their warranty. They state it is 6-months, and I contend it is 1-year. I tell them to provide me with an address to ship the machine back to its rightful owner because I am no longer paying off the balance. Only DELL can sell merchandise whose warranty doesn’t even outlive its payoff period!

Needless to say, after untold e-mails, calls, and letters the saga continues…

The DELL does NOT toll for me; does it toll for thee?

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I have ordered Dell Inspiron 1520 Notebook on 6.11.2007 and paid Rs. 42,650 through credit card. I was informed that the notebook will be delivered before 27.11.2007

I used to check the order status online. But the order status has not been updated since 8.11.2007. I enquired the concerened Sales Account Manager via email regarding my order status on 9th, 11th and 19th of this month. She has not responded to mail. I had called her over telephone four times. She has not given proper answer. Then, I have sent an email to DELL Sales Manager and he has also not responded.

On 26.11.07, I called the Customer care and enquired about my order. They informed that due to some money transaction problem the invoice is not ready and they are not sure about the delivery date.

I have sent a Fax to Mr. Ashish Kumar, Sales Manager, Dell India regarding the issue. I think he had thrown my fax in the dust bin. I tried by email, phone and FAX. Nobody cared. After getting money from customer, they are thinking he is rubbish. Really I feel frustrated; My experience with DELL India is very much frustrating. I am regretting for my order with DELL.

I then again contacted Dell to be told that they had now received the affidavit and had 30 days to clear my account of the fraudulent charges. That was Sept. 22, 2006. It is now Nov. 25, 2006 and I am still calling Dell trying to get this mess straightened out. I have spoke to Steve Holloway on a few occasions who is the head of the fraud unit, he has been NO help. I have spoken to approx. 37 Dell employees (over the course of the last 3 months) who have sent emails to the fraud unit to contact me and I have received 1 phone call from the fraud unit at the end of Sept. 06. and they still have not straightened out my account. I received a NEW bill and account number that still has approx. $200.00 worth of stolen items on it. When I once again called Dell to complain, I was told they were still investigating it. They now want a payment and have not even resolved the issue from Aug. I am refusing to send them any payments until this is straightened out.

I have tried to call Steve Holloway again on a couple of occasions, but he does not take my calls. I have left messages and he does not return my calls either. I am at my wits end. I was unable to order the camcorder I wanted to tape my son’s first day of school, and now I cannot order Christmas either. I will NEVER order from Dell again if this is how they intend to treat their customers. They do not return phone calls, they do not listen to their customers, they are rude, and unprofessional at every turn even the management does not help or listen. Below is the list of names and dates of whom I have spoken to at Dell on all of these occasions. There are about 5 missing as in the course of all this I must have gotten slightly upset (pissed) and not wrote down a few names. ooppss!

1.) Sunni 7/27
2.) Francisco 7/31
3.) Mary 8/30
4.) Manjot 8/30
5.) Reny 8/30
6.) Chris 9/4
7.) Lynn 9/4
8.) Nick 9/4
9.) Duane 9/4
10.) Lynn 9/4
11.) Baday 9/4
12.) Chris 9/6
13.) RJ 9/6
14.) Jessie 9/14
15.) Joann 9/15
16.) Ericka 9/15
17.) Charles 9/15
18.) Sparky 9/22
19.) Chris 9/22
20.) Ryan 9/25
21.) Dell chat with Srinivas X Kunar 9/27
22.) Jim 9/27
23.) left a mess for Inv. Jason Marble 10/1
24.) Steve Holloway 10/3
Then I waited patiently after speaking to Mr. Holloway and being told they had until Oct. 22, 2006.
25.) Richard 10/23
26.) Melanie 11/8
27.) Erika 11/8
28.) Alona 11/8
29.) Mandy 11/13
30.) Steve Holloway 11/14
31.) Dan 11/20
32.) Rocky 11/20
33.) Abshawn 11/22
34.) A rude employee who didn’t want to give his name 11/24
35.) Melinda 11/25
36.) Steve Holloway

Here is my list of names. You can verify each one of them with Dell. The last message I left Mr. Holloway explained that not all of the charges had been removed and that I was not making any payments. I hope my going through this Dell Hell can save someone else from having to go through it. No one should be treated this way especially a paying customer who had no control over there account being manipulated.
If you have any questions please do not hesitate to contact me.

Thank you in advance,

Barbara A Sellers

Well, isn’t Kim’s post endemic of Dell’s current corporate culture? Why in the living hell should I pony up for an extended warranty, thus padding Dell’s pockets further, when all that does is effectively reward Dell for shoddy design? In effect, I should pay Dell extra money just to ensure that their product works as advertised? How duplicitous is that?

I have a better idea. Just stay away from Dell, PERIOD. That’s what I’m doing. Four years ago I purchased Dell workstations exclusively for our company. I’m now in the formative process of planning replacements for these machines. I’m not even considering Dell as a possible source for our new machines. I can thank Dell employees such as Kim for validating and reaffirming my decision.

Dell used to be a great company, but the bean counters are running things now and they’ve lost sight of the big picture. Dell is trying to maximize short term profit but at the cost of long term customer loyalty. It’s ultimately a ruinous policy which will lead to the terminal failure of the company.

The bigwigs who are leading this charge to the bottom of the trash can don’t really care, however. They’ll make their money and get out. People like Kim will suddenly have to look for a new employer that is willing to absorb her decidedly customer-unfriendly attitude. Unfortunately, many companies of that ilk abound. It would sure be nice if Kim would warn us when this happens and the with whom she (?) gains employment. Then I’d know to avoid that company as well.

In my case we bought a 42″ Plazma TV and they are about to send my my 4th set because the refuse to refund my money. If there is an attorney reading this would this not qualify for a Class Action case against Dell for misrepresentation of an in-home service policy and it is a farce.

With this many people with similar problems surely we must be just the very tip of the iceberg. I want them to be put out of business, but that’s me!

Cheers,
A.

Learn from my mistake.

the correct email address is micheal_dell@dell.com

When companies begin to finger point at their suppliers and refuse to stand behind their obviously inferior products, something is terribly wrong. I feel completely let down by Dell and their products. Our company will no longer make future purchases of Dell products and I will make it my personal mission in 2006 to relate our company’s personal experiences with Dell products to all of our 100+ corporate client’s with whom we deal directly with CEO’s on matters of technology and purchasing decisions.