Comments on: Dell’s blog hell

By: Thomas Looney

Thomas Looney — Wed, 22 Mar 2006 23:55:17 +0000

What a piece of trash Dell is. Just spent another day (2 calls) having a “crash course” in foreign language class. The scripts they read are not the same. Basic warranty jumped from $29 to $99 to $149 between phone calls. Never again will I subject myself to such rudeness and arrogance. Sounds like another large corporation whom tried the same tactics– Delta Airlines. I wonder what “name brand” of lap tops the CEO and VP’s of Dell use at home ??? I am buying elsewhere……. Good Day !!!

By: picture of zoroastrianism

picture of zoroastrianism — Mon, 20 Mar 2006 07:54:44 +0000

It costs money to please customers.

Best

By: Will

Will — Sun, 12 Mar 2006 14:41:57 +0000

in 2003 I bought Inspiron 5100. My ethernet card is not working. I have been talking to Dell for 2 days now. I racked up 3 hours so far. No solution in sight and I have a complete warranty for 4 years. I can barely understand these technicians on the phone. They don’t want to sent a technician over. Its cheaper to waste my time, by paying those people 5 dollars per hour. Dude I am not buying a Dell.

By: Martin Murphy

Martin Murphy — Tue, 07 Mar 2006 12:34:31 +0000

Dell’s technical support is nonexistant. I call them the Re-install center. They don’t give a damn about the hours or even days to recover all the data, software, hardware and network connections, they just want you to go away. I had a very very simple problem I could not enable UDMA on the IDE hard drive. Dell couldn’t figure it out over the course of four calls and several emails while chanting re-install, re-install, re-re-install.

I hired an expert at my own expense despite my computer being under warranty and resolved the problem in less than 5 minutes. I did not re-install and my computer is working fine and my data, network and software are in tact. In my case Dell demonstrated it’s incompetence! Free support is seldom free and often too expensive.

By: Doug Aller

Doug Aller — Fri, 03 Mar 2006 22:50:51 +0000

This has been the worst experience I have ever had with Customer service ever.
If you call expect to be transfers dozens of times and spends hours on the phone and repeat the problem to everyone them only to be told you have to be transfer again.
Worst of all the problem was never fixed and they refused to replace or the laptop or even let me send it back. I agreed to pay a restocking fee and they still won’t give any help. They are the worst possible CS dept . any where you will be give supervisor after supervisor if they really are.
The problem was with wireless internet and it still wont work.

By: John in Denver

John in Denver — Fri, 24 Feb 2006 16:15:38 +0000

I so feel your pain… I bought a new XPS series laptop for aorund 1300 dollars and could not get the Centrino wireless to connect. I went through a minimum of 12 transfers, 5 dropped calls, 2 supervisors, 2 government sales representatives and 6.5 hours of telephone time… The total time I talked with a technician? 15 minutes.

The technician I got was quite knowledgeable and solved my problem quickly, but why I had to go through hours of BS to get to him is beyond me. I am an IT Professional and am in the process of rebidding my 2007 capital equipment PC purchases (worth about $60,000) to a different company.

By: Daddy Yankee

Daddy Yankee — Wed, 15 Feb 2006 19:29:47 +0000

I agree with ali the comments are pretty ironic.

By: darren s

darren s — Mon, 13 Feb 2006 21:43:19 +0000

I don’t have a blog, but have been going through a Dell nightmare since the middle of December and after filing a complaint with the BBB and FTC a representative from Dell finally called me and gave me a porly scripted story about how dell is a global company blah,blah,blah. Of course he had no answer to the horrible customer service I have experienced these last 2 months. The really funny thing about it all is I have never received any product from Dell because I cancelled it two months ago, I can only imagine the nightmare I would be going through had I actually received a product. I never used Dell before and I certainly will never use them again and will go out of my way to tell people to avoid using them. Heck , I’ve had easier dealings with the worst Ebay members

By: Chet

Chet — Fri, 13 Jan 2006 21:25:56 +0000

Kevin Rollins, the CEO of Dell, is an idiot - he made a public statement that the bird flu will help Dell’s sales since more people will have to be inside to buy computers instead of going out - I think this typifies just how much Dell is struggling and how desperate they are -

http://today.reuters.com/news/newsarticle.aspx?type=comktNews&storyid=URI:2006-01-12T220558Z_01_N12365365_RTRIDST_0_TECH-DELL-BIRDFLU.XML&rpc=11

By: Ali

Ali — Tue, 10 Jan 2006 17:43:39 +0000

I think the customer service comments are pretty ironic at the time they are continuing to promote the Renegade XPS limited edition system…. With the great 10 minutes to answer technical support… Expect little rejoicing and much disappointment…

http://www.luxurypc.com/2006/01/my-rant-on-renegade/

By: Jim S

Jim S — Tue, 10 Jan 2006 03:52:22 +0000

The interesting thing is that all too many of the reports about Dell Hell blogging miss the really important point. What is impressive in a very bad way is how many of us had our own tales of woe at the hands of Dell customer service to tell after Jeff’s initial post.

By: Steve

Steve — Tue, 10 Jan 2006 02:11:17 +0000

Dude, Dell is a real mess.

Read these two blogs on my site and tell me … is this negative press really blogger’s fault? Is Dell really innocent?

http://steve.linuxworld.com/dude_im_not_getting_a_dell.htm

http://steve.linuxworld.com/dellhellpartdeux.htm

By: Tom

Tom — Mon, 09 Jan 2006 23:35:37 +0000

The ironic thing is that Dell would have been the sweetheart of the blogging world if they acted like they did in the early days. They were the underdog, subversive in a world of corporate pricing, and stealth in their marketing.

The early Dell would have communicated to the world with a blog.