Comments on: Dell, you’re in trouble now

By: Wild Bill

Wild Bill — Mon, 04 Jan 2010 23:14:27 +0000

Dell is a total and complete piece of shit company that sells defective products. In fact I thing going to Vegas and blowing 1k is a better use of time because at the end of the day you wont be reminded every day about it like you do each time you turn that piece of shit on and try to get it to do something. In closing, if you ever have to reinstall anything on your Dell you might as well commit suicide. It is less painfull and probably more rewarding.

By: digi-ijit

digi-ijit — Fri, 06 Feb 2009 17:44:20 +0000

So, let me get this straight, Dell sucks, Hp sucks, what should I buy then?

By: Steve

Steve — Mon, 18 Aug 2008 19:04:50 +0000

I cannot believe that people actually think the Dell Tech Support Manager is for real. It is so obviously some guy just getting a laugh from winding up already annoyed people. Read the guys comments again and think about it.

By: John Taylo

John Taylo — Mon, 14 Jan 2008 16:19:25 +0000

hey all xps 700 owners yove been sold a different motherboard then advertized they had a secret upgrade program on direct to dell forums ah ha suckers try to run 64 bit as advertized overclock or change bios

By: Dan Satria

Dan Satria — Wed, 20 Jun 2007 14:24:45 +0000

On 5/28/07 I browsed for Canon HV20 camcorder and found that there were two merchants with very much the same price. One of them is Dell. I went with Dell since I had great experiences with them in the past.

5 days later the camcorder didn’t show up. I looked at the order again and it said that the product won’t be shipped on 6/12. When I ordered, there was no sign that they didn’t have the product in stock. Unfortunately I didn’t print the order page since it said “In Stock”.

6/12 came, but I didn’t get any notification that the product was shipped. I called them up and they told me that the product would be shipped on 6/19. That’s 4 days before I leave for my vacation. I asked them to ship it overnight at their cost. They said OK.

6/19 came and I got an email that the product was still in production and won’t be shipped until 6/26, two days after I leave for vacation. The email told me how to Cancel it. I went to the website, found my order, click on Cancel, and guess what, I have to call them.

I send them an email to cancel the order. After 1 hour, I have not received any reply yet.

Now I am calling them at 1-877-868-3355 to cancel the order, and is still waiting to speak to a representative after 30 minutes.

Please do not buy anything from Dell at this time until they clean up their act!

By: NJ

NJ — Sun, 20 May 2007 19:34:44 +0000

I’m definitely one of those “vocal victims.” While purchasing an expensive replacement part for my laptop (surprise! another “frequently broken” Dell part) I called Customer Service to confirm that I was ordering the right part. I had the part number in hand, mind you.

I hung up in disgust on two Dell employees in a row. The first was totally incompetent, and the second was just awe-inspiringly rude. Where do they find these people?

Sadly, I’ll probably have to replace this part at least once more before my Dell craptop finally gives out. After that, though, I will never line Mike’s pockets again.

Hey Mikey! They don’t like it!

By: Withope

Withope — Thu, 03 May 2007 06:06:01 +0000

first off DELL INDIA. you are a fucking waste of life. obviously companies like dell are going to use the cheapest way possible (look in the computers). they don’t give a shit about you. if you ACTUALLY want to make a fuckin difference then bitch at the head of dell for supplying such shitty service. Make a fucking difference for christ sake. Stop crying about someone from India who could honestly give two shits less about your minor problems. you say it’s not the people from India’s problem (oh you’re so compassionate) yet you continue to stereotype and degrade them.

shit you are such a smart man. i wish i could just hold you for hours and cry with you about customer service problems. i love you. do you need a hug?

half your sentences don’t even make sense.

and sony is the future?

By: Brad

Brad — Mon, 26 Mar 2007 20:44:02 +0000

Dell’s ABU Customer eCare sucks rabid donkey balls. It’s web site for ordering a pc is great, so was the price, now getting it is where I am having difficulties. I called and talked to Apoo Patel and he said (I think – was hard to understand) it was being shipped as we speak. So I waited and waited and waited, almost 3 weeks went bye. I called again, this time I was on hold for 40 min then disconnected, very nice. I sent an email to their support. A Vijayetha_Y (I am not even sure if this is a name or how to say it) wrote me an email 2 weeks later stating that I declined the PC when they called. From reading the other testimonies, I guess I am lucky I never got what I ordered.

By: Tech

Tech — Fri, 09 Feb 2007 11:09:51 +0000

My Company has changed from Dell to HP and I’ll be honest that it was the worst mistake that could happen. HP Customer service is so worse. I logged a call in November 2006 and i got the part in Jan 2007. We suppose to have NBD service.. Guys please don’t say that dell are worse as dell customer service is excellent.

By: Homer Simpson

Homer Simpson — Wed, 07 Feb 2007 14:29:05 +0000

Nice discussion going on there guys. But can you really afford the cost of service. I mean let dell get you americans ..(the 200 Dollar per hour ) instead of the 20 dollars per day Kind of indians and what after that .. . For the Dude who spent some 36 hours on the helpline .. can you afford $200*36 .. think about it before opening your trap.
leave cost aside .. What’s the guarantee that the yankees can Sort out your mess ??

By: Dell Customer

Dell Customer — Mon, 29 Jan 2007 18:59:21 +0000

Okay, first of all Dell Tech Customer Support guy you’re a dick. Of course you know the numbers you work for the company!
“Jeff, your first problem was in purchasing an Inspiron of any kind especially one that has been released so recently. Do some research before purchasing a laptop and realize that Inspirons are crap.”
What? So that’s the tech support managers expert observation, that the entire line of computers is flawed? Wow! So how is that Jeff’s fault? What is basically going on here is that Dell sells crap computers then blames the customer for not knowing that its a crap computer. Now that is crap!

Home accounts business accounts it shouldn’t matter! If the everyday customer stops buying computers from Dell, your company is screwed and you’ll be out of a job. How can people download drivers from the dell website if they can’t connect to the internet because of a driver problem? STFU! You should be ashamed to work for such a shitty company! Charging people for help with your product. I understand paying for warranties but paying for Tech Support? Come on! If you’re going to tell me that I shouldn’t buy a$999 computer because they aren’t reliable then why sell them? Oh that’s right to screw the average consumer out of a thousand bucks. With that thousand you can keep a 200 team call center in india open for 6 months, douchebag.

By: Fred

Fred — Fri, 08 Dec 2006 04:04:53 +0000

If you want to expedite change, email the CEO of Dell, Kevin Rollins, at kevin_rollins@dell.com

By: Matthew Maggy

Matthew Maggy — Wed, 04 Oct 2006 05:37:22 +0000

You know, it’s funny. I’ve worked at CompUSA and I work at Dell. No matter what, someone always has some complaint about some company. Some people have had horrible experience with HP, some have had horrible experiences with Dell. I actually talk to many customers many time’s a day at the Dell kosk I work at in San Francisco and they rave about how much they love their Dells. They tell me how satisfied they are and that it’s the best system they’ve ever owned. A lot fo the time, the problems lie within how the customer treats the computer.

By: George Cozac

George Cozac — Tue, 25 Jul 2006 10:46:34 +0000

They said I ordered a hard drive last october of 2005. I never did. I filled out the paper work called hundreds of times and now its on my credit report. They try to collect the bill from DFS……I tell them I never ordered the hard drive so they transfer me to customer service and than the hang up on me and call me the next day again asking for payment. What the hell is up with that. They ruined my credit. What can I do this is not right

By: Eric Graham

Eric Graham — Fri, 21 Jul 2006 00:47:49 +0000

It’s not just Dell…

As a long-time HP customer (between notebooks, printers and desktops for the businesses I own, I’ve probably spent $250,000 over the past 5 years on HP products) my recent frustration with their Indian tech support call center has lost HP my business for life.

For phone based communication, the poor English skills, lack of understanding of what customers are trying to explain and the need for me to continually ask them to repeat what they just said because I can’t understand them, makes the communication process break down to the point of no return.

Don’t get me wrong… I am all for outsourcing as a great way to bring costs down and build shareholder value. But when you outsource something as critical as your customer service and support to individuals who your already frustrated customers cannot understand, you are making a huge mistake long term.

Just my $0.02 (or for HP just my $250,000 in lost business…)

Eric

By: Charles

Charles — Mon, 10 Jul 2006 18:55:34 +0000

My son built his own desktop and it is running fine since two years, my dell desktop failed twice in one year. When I needed a laptop for my daughter she did not want to buy from dell no matter how many discounts and coupon gimmicks dell offers. Next time I need a desktop I will ask my son to build me one.

By: Dawn Marie Anderson

Dawn Marie Anderson — Thu, 06 Jul 2006 13:14:03 +0000

I spent 2 hours online with a Dell rep yesterday. He told me to take my pc apart and sent me a link? Mind you, I purchased the four yr ext. wty. I told him, I do not carry a screwdriver to my office, I am in the business of sales, YOU are in the business of fixing computers. It came down to the standard answer…Operating system is corrupted. He ignored the error message on the hard drive. I am so sick of DELL this is my third and LAST ONE. I am not spending any more money on this, I am buying something that works. Dell is nothing but a multitude of problems and bullshit from the non speaking English reps. I tell everyone I know…NEVER BUY DELL.

By: DELL INDIA

DELL INDIA — Wed, 31 May 2006 14:07:04 +0000

yes aboive, did you not see on the box made in malaysia.

I HATE THIS COMPANY

Really, I would like to ship all their shit back to them in a nice big box, and get my money back. I thought they were the ones to go with. wrong.

SONY SONY SONY is the future,

By: DELL INDIA

DELL INDIA — Wed, 31 May 2006 14:04:31 +0000

Dell is outsourced to India they suck, I am so disgusted with the many calls, and it ok sir excuses.

ALL I need done is them to send me my rebate check payable to my name, not my companies name where I work daytime at. I had my laptop shipped to my daytime job, and ever since, this has been the owner of the computer, etc etc. I purchased with my own credit card, the only thing my old company has to do with this order is that it was shipped there.

I would like to smear some smelly Camel India greasy Shaaaaaaaaaaaat off the ground in INDIA, our new customer service way of life. This is the future my people, we have outsourced customer service that probably works for about pennies a day, reads off the que cards they use, as I know them all now, and repeat them to the Indians. Its not their fault, but Dell needs to get people whom understand us, not people who can not even say my name. abu abu abu abu abu abu abu you will know what that

By: Cynthia K.

Cynthia K. — Sun, 21 May 2006 23:06:21 +0000

I bought identical Dell’s to replace the computers in my husband’s law office and in my own real estate development office. We figured if all the computers were alike, then we would be better able to keep up on knowing what they needed. I chose Dell because two techies told me they were the most reliable. We use computers every minute of the workday, and when they stop working, we might as well all go home. It has been a nightmare. I just made my 18th call to Dell over the same problem: When you turn the computer off, it will not go back on unless you hit it, yes, hit it, just like a 1950’s television set. I will never buy another Dell product. The idea that I have to spend the next two years with their crap is unbelievable. My son-in-law (The techie who told me to buy Dell) has apologized. I understood that the manufacturing process was exceptionally consistent: consistently bad.

By: j.r.

j.r. — Wed, 17 May 2006 22:21:47 +0000

Hey folks, Dell’s problems have only begun! I have purchased at least 25 Dell PCs for personal and my office. After each purchase I noticed that Dell’s quality has been going downhill rapidly. Recently, I bought my first non-Dell notebook. I decided on an HP notebook and very satisfied with it’s performance. I got a much better notebook from HP than I would have from Dell. HP’s prices, if not cheaper, are reasonable, offers both AMD and Intel processors, better optional add-ons, better tech support, shorter telephone waiting time, etc. Another added benefit, unlike Dell, HP will honor coupons they issued.

By: s fran

s fran — Thu, 11 May 2006 01:50:10 +0000

Whats the problem with the dell xps systems and the new "earth wind and fire desktop"? How can dell come out with high tech systems when their whole business model is to buy from others and to save money by not being innovative? Also whats with the outrageous deals being abandoned? Customers want good deals, this is something dell is usually the leader in, PRICING. If dell wants to stay on top they need to keep up with those outrageous deals that dell is known for! Enough! Check out feedback here: couponsteal

By: Rob Halliwell

Rob Halliwell — Fri, 05 May 2006 15:04:32 +0000

At work we have bought Dell machines for 6 years ( around 250 machines ) and can honestly say apart from a small amount that had faulty capacitors (fixed under warranty by an engineer next day) we have never had a problem. They are ok at customer service though if your computer literate you dont need them. I have bought lots of other machines and never have they been as reliable as The Dell’s.
Maybe i need some dell hell to bring me out of my rose tinted view.

By: Robert

Robert — Wed, 03 May 2006 20:37:07 +0000

Interesting, isn’t it, that the tech support manager remains nameless? I find his responses to the complaints insulting and condescending, reflective maybe of Dell’s attitude towards the consumer when it comes to support. Also, this tech support manager writes English well, so he is not in India, and that may explain his rudeness. Dell’s stateside reps have been, where I am concerned, far less courteous than the young people are in India. But, as has been said, they read from a canned script and you get nowhere, you’re on hold indefinitely, you’re given other numbers to call. No one seems able to solve whatever the problem is.
The problem I had was that the Dell computer recently decided not to shut off. I was told this was a software problem, not hardware, and that–before I could be connected with tech support, before this could occur (unbelievable and preposterous! on the part of Dell and the salesman), I had to agree to purchase a $240.38 service good for one year. Then, while waiting another hour for the tech person to answer the phone, I fixed the problem myself, or it somehow resolved itself. The rep in India said she would cancel the transaction we had been coerced into agreeing to.
Got a bill from Dell for that amount. After many phone calls, e-mails and even a letter by postal service, which I registered, I am being credited back the amount “owed” though only partially. A remaining $20.38 is not being addressed by anyone I have contacted.
I think Dell’s outsourcing of jobs is ruining their reputation and what once may legitimately have been called “customer service.” The company’s greed is being fed at the consumer’s expense, but companies with proven disregard for the customer will surely lose out in the long run. Their practice of selling you a bill of goods before you are allowed to get tech help is unscrupulous, unethical, and a form of extortion besides.

By: David Stephen Angelescu

David Stephen Angelescu — Tue, 02 May 2006 19:31:58 +0000

Hey Dell Tech Support Manager!

First off, your company’s customer service sucks! Your company sold us out to a bunch of third world rejects who couldnâ€™t find there way out of a paper bag!

I bought all the extended warranties dell had to offer with my purchase. NOTHING has helped. All I ever got was the run around. I had no problem finding the dell phone number & I also rcvd 5-6 more additional phone numbers after spending over 36 hours trying to get some one to help me. Again NOTHING but a bunch of non-English speaking morons from India each with the same story & excuse.

How do you expect normal consumers to figure out all that bull shit about what plans to get, how to set up an account not as a “Home” account, etc … As a consumer, you should NOT have to do all that crap. Dell should stand behind it’s product & when someone dumps close to $3,000.00 on a PC with all the fixins’ you shouldn’t have to deal with this kind of unprofessional bull shit! How dare you call me lazy! Go fuck yourself. I’ve spent over 36 hours trying to work with your totally incompetent employees & have down loaded, reinstalled what was supposed to fix the problem. However, NOTHING helped. I had to fly a friend in from Chicago to fix this fucking piece of shit computer. The only one lazy is your douche bag employer Dell. Moreover your employer Dell doesn’t give a shit about its American Customer base.

You want to do me a favor? How about telling my how to go about returning this gigantic piece of shit computer. Do you think you can handle such a difficult request? No one else in your company could handle that one. Christ, dell can’t do jack shit. Your company is a fucking joke & nothing you can say or do will change the fact that this was and still is the worst business transaction I’ve ever been involved with.

The only ignorant statement made is your reply to all of these complaints left by your company’s customers. How dare you insult us & try to flip this around like we did something wrong! You’re no better than a child molesting rapist. You have no regard for your customers. You sound like a real fucking cock sucker!

When you say you have been in Dell management for years am I supposed to be impressed? You are obviously a “yes man” with no clue to what your customers are saying!

If you would like to hear more honest customer experiences regarding dell go to ripoffreport.com and click on Dell. Thousands of negative comments can’t be wrong!