Comments on: Well, well, Dell http://www.buzzmachine.com/2006/07/10/well-well-dell-2/ by Jeff Jarvis Sat, 05 Jul 2008 21:00:08 +0000 http://wordpress.org/?v=2.5.1 By: Donna R http://www.buzzmachine.com/2006/07/10/well-well-dell-2/#comment-362890 Donna R Wed, 07 Nov 2007 16:12:52 +0000 http://www.buzzmachine.com/index.php/2006/07/10/well-well-dell-2/#comment-362890 Well, my gripe is with their customer service... my account got "blocked" and no one I mean no one will or can tell me why... or fix it. Funny I have nerly 3,000 in credit... owe 106.00 only... but can't use it... can't make on--line payments... and I was told I would have to use another way of paying for the cam corder I wanted to purchase for my daughter! Wellllll, I promise I will NOT buy it from Dell... nor will I purchase another Dell product... me alone... that won't hurt them... but if enough "me's" join rank... it WILL hurt! I hope at least one person gets to read this. Thank you Donna Ryan I am worried that I have a Dell computer and a printer.... will just have to bite the bullet and hope they last a while. I never could get my wire-less printer to work "wire-lessly".... :-) Oh well... Have a wonderful day..... Well, my gripe is with their customer service… my account got “blocked” and no one I mean no one will or can tell me why… or fix it. Funny I have nerly 3,000 in credit… owe 106.00 only… but can’t use it… can’t make on–line payments… and I was told I would have to use another way of paying for the cam corder I wanted to purchase for my daughter! Wellllll, I promise I will NOT buy it from Dell… nor will I purchase another Dell product… me alone… that won’t hurt them… but if enough “me’s” join rank… it WILL hurt!
I hope at least one person gets to read this.
Thank you
Donna Ryan
I am worried that I have a Dell computer and a printer…. will just have to bite the bullet and hope they last a while. I never could get my wire-less printer to work “wire-lessly”…. :-) Oh well…
Have a wonderful day…..

]]> By: Nadine http://www.buzzmachine.com/2006/07/10/well-well-dell-2/#comment-362379 Nadine Mon, 29 Oct 2007 19:10:10 +0000 http://www.buzzmachine.com/index.php/2006/07/10/well-well-dell-2/#comment-362379 I belive that the way Dell is conducting its business is rediculous. This company posts different deals on the web for murchandase they do not have in stock and/or the once that have been discontinued from the production. That is exactly what has happened to my purchace. First my order was delaied for uncertain amount of time, then I was informed that monitor that I have chosen is no longer available. When I asked to provide me with monitor of a different size (bigger, not smaller of cource) and next day delivery after waiting another 2-3 weeks, Mr Alston, who is a manager of small business department at Dell, refused to do it for the same price. I do not mind to pay money for good quality and service, unfortunately Dell do not measure up to one or the other. I would like to worn everyone who is planning to purchase from Dell to seriously consider doing business with other companies. I belive that the way Dell is conducting its business is rediculous. This company posts different deals on the web for murchandase they do not have in stock and/or the once that have been discontinued from the production. That is exactly what has happened to my purchace. First my order was delaied for uncertain amount of time, then I was informed that monitor that I have chosen is no longer available. When I asked to provide me with monitor of a different size (bigger, not smaller of cource) and next day delivery after waiting another 2-3 weeks, Mr Alston, who is a manager of small business department at Dell, refused to do it for the same price. I do not mind to pay money for good quality and service, unfortunately Dell do not measure up to one or the other.
I would like to worn everyone who is planning to purchase from Dell to seriously consider doing business with other companies.

]]> By: James http://www.buzzmachine.com/2006/07/10/well-well-dell-2/#comment-349454 James Tue, 08 May 2007 22:16:31 +0000 http://www.buzzmachine.com/index.php/2006/07/10/well-well-dell-2/#comment-349454 Let me clue you in to the sum of my experiences and my dealings with Dell tech support and customer care. First let me tell you that with multiple Dell units deployed and an initial outlay of funds already spent. I am vested in Dell and it would cost me money to go somewhere else. But that does not mean that I have to take “NO” for an answer. Over the years I have drawn the conclusion that it is me myself that is the best support option for my Dell hardware. So with this in mind I have been known to keep exter parts around. Hard drives, floppy drives, memory, monitors. Having an exter older unit around on the shelf to rotate with a broke unit is a good idea. I also grab all the cds and lock them up. When I call into Dell I have learned their script and usually have rotated my exter parts in and out beforehand. And I tell them that I have already placed a known good part in its place and it worked. I used to spend hours on the phone before I did these things. Now even when I go to India I can usually convenience them in less than ten minutes by following this procedure. Occasionally I do get a person whom will make me jump through at least one hoop. “It still could be this” is how they start that sentence. But even those people are convenience in a short time when you have replaced the part with a known good one. Also I choose the time that I call during the day to the afternoon I seem to get better service. It was explained to me that there is an overlap in the support centers in the afternoon. Because of the time differences between the many support centers overseas and in this country. It is around 6:00 my time that the overlap must be settled because I always end up in India for support. Also I always end up in India on the weekends so I put it off till Monday. They never show up for service anyway till Tuesday so calling Monday is no big deal. Also Dell does not fix the hardware they sell. I have Unisys and NCR show up on my units and the service tag determines which one will show to fix it. No dell employee has ever shown up at my business ever. Dell has gotten better in the last couple of years in at least trying to resolve my conflicts with the service providers I have noticed. Also they have made real strides when I have escalated to them about bad parts being sent, and providers being late and not calling. I have been escalated to their Resolution Expert Center a number of times now. And have been very satisfied with the results. There is one rep there in particular by the name of Jeff Scully that I always hope for when I go to the REC. But they must be training the techs better because I have not had to go to the REC in a number of calls this year. So the point being to these comments is that you get out of it what you put into it. I lose money when one of my employees is down and unproductive. But I save money by laying the ground work and anticipating what I will be asked to do by Dell. So knowledge is power when dealing with Dell. And self reliance is the most important trait to exhibit when running a business using Dell. Patience and professionalism does not hurt either. And pulling the REC card out of your hat does not hurt either! Let me clue you in to the sum of my experiences and my dealings with Dell tech support and customer care. First let me tell you that with multiple Dell units deployed and an initial outlay of funds already spent. I am vested in Dell and it would cost me money to go somewhere else. But that does not mean that I have to take “NO” for an answer. Over the years I have drawn the conclusion that it is me myself that is the best support option for my Dell hardware. So with this in mind I have been known to keep exter parts around. Hard drives, floppy drives, memory, monitors. Having an exter older unit around on the shelf to rotate with a broke unit is a good idea. I also grab all the cds and lock them up. When I call into Dell I have learned their script and usually have rotated my exter parts in and out beforehand. And I tell them that I have already placed a known good part in its place and it worked. I used to spend hours on the phone before I did these things. Now even when I go to India I can usually convenience them in less than ten minutes by following this procedure. Occasionally I do get a person whom will make me jump through at least one hoop. “It still could be this” is how they start that sentence. But even those people are convenience in a short time when you have replaced the part with a known good one. Also I choose the time that I call during the day to the afternoon I seem to get better service. It was explained to me that there is an overlap in the support centers in the afternoon. Because of the time differences between the many support centers overseas and in this country. It is around 6:00 my time that the overlap must be settled because I always end up in India for support. Also I always end up in India on the weekends so I put it off till Monday. They never show up for service anyway till Tuesday so calling Monday is no big deal. Also Dell does not fix the hardware they sell. I have Unisys and NCR show up on my units and the service tag determines which one will show to fix it. No dell employee has ever shown up at my business ever. Dell has gotten better in the last couple of years in at least trying to resolve my conflicts with the service providers I have noticed. Also they have made real strides when I have escalated to them about bad parts being sent, and providers being late and not calling. I have been escalated to their Resolution Expert Center a number of times now. And have been very satisfied with the results. There is one rep there in particular by the name of Jeff Scully that I always hope for when I go to the REC. But they must be training the techs better because I have not had to go to the REC in a number of calls this year. So the point being to these comments is that you get out of it what you put into it. I lose money when one of my employees is down and unproductive. But I save money by laying the ground work and anticipating what I will be asked to do by Dell. So knowledge is power when dealing with Dell. And self reliance is the most important trait to exhibit when running a business using Dell. Patience and professionalism does not hurt either. And pulling the REC card out of your hat does not hurt either!

]]> By: You've Done What Dell Wanted... http://www.buzzmachine.com/2006/07/10/well-well-dell-2/#comment-348496 You've Done What Dell Wanted... Sat, 21 Apr 2007 01:31:27 +0000 http://www.buzzmachine.com/index.php/2006/07/10/well-well-dell-2/#comment-348496 You have done exactly what Dell wants and become a major source of promotion of their new blog and operational philosophy. I'd say Dell is quite a bit smarter than all of those railing against them.... You have done exactly what Dell wants and become a major source of promotion of their new blog and operational philosophy. I’d say Dell is quite a bit smarter than all of those railing against them….

]]> By: I’d Rather Be Writing » Corporate Blogging: Five Rules for Success in the Blogosophere http://www.buzzmachine.com/2006/07/10/well-well-dell-2/#comment-345409 I’d Rather Be Writing » Corporate Blogging: Five Rules for Success in the Blogosophere Tue, 20 Mar 2007 02:11:24 +0000 http://www.buzzmachine.com/index.php/2006/07/10/well-well-dell-2/#comment-345409 [...] says Jeff Jarvis was one of many frustrated users. Jarvis wrote a blog post saying The subtitle is “direct conversations with Dell” but this is as much a conversation as [...] [...] says Jeff Jarvis was one of many frustrated users. Jarvis wrote a blog post saying The subtitle is “direct conversations with Dell” but this is as much a conversation as [...]

]]> By: Douglas Willett http://www.buzzmachine.com/2006/07/10/well-well-dell-2/#comment-218357 Douglas Willett Thu, 30 Nov 2006 18:09:57 +0000 http://www.buzzmachine.com/index.php/2006/07/10/well-well-dell-2/#comment-218357 Dell is the biggest rip-off and offers the worst service that I have experienced in almost 70 years of living! You would have to pay me a fairly large amount of money before I would allow a dell into my home. Without presenting the horrible details and describing the hours wasted, let me briefly describe my experience. First, the CD-drive quit. Two months of wrangling, $199 later and after my computer had been shipped to them and returned untouched (their shipper does not exist in my area!!), dell shipped me a replacement drive which I had to instal myself. By then I had learned (not from Dell) that installment was no more than unplugging the defective one and plugging the new one in, which retails from non-dell sources for about $69. Just before shipping the computer to them, the monitor went dark. We asked someone at dell to investigate this problem, but obviously noone did. Several phone calls gave us the information that $299 up front was required and the computer had to be shipped back to them. I started to set up the repair, but then declined because of complications involving shipment. This was all in the same phone call to the same person. Two weeks later my bank statement indicated $299 withdrawn by Dell. Somewhere between 4 and 6 hours of phone calls later, I got someone at Dell to say that they would return the money. Still it took another 2 weeks and more phone calls to get the $299. With all the fine computers and service available today, I don't understand why anyone would deal with Dell. DW Dell is the biggest rip-off and offers the worst service that I have experienced in almost 70 years of living! You would have to pay me a fairly large amount of money before I would allow a dell into my home. Without presenting the horrible details and describing the hours wasted, let me briefly describe my experience. First, the CD-drive quit. Two months of wrangling, $199 later and after my computer had been shipped to them and returned untouched (their shipper does not exist in my area!!), dell shipped me a replacement drive which I had to instal myself. By then I had learned (not from Dell) that installment was no more than unplugging the defective one and plugging the new one in, which retails from non-dell sources for about $69. Just before shipping the computer to them, the monitor went dark. We asked someone at dell to investigate this problem, but obviously noone did. Several phone calls gave us the information that $299 up front was required and the computer had to be shipped back to them. I started to set up the repair, but then declined because of complications involving shipment. This was all in the same phone call to the same person. Two weeks later my bank statement indicated $299 withdrawn by Dell. Somewhere between 4 and 6 hours of phone calls later, I got someone at Dell to say that they would return the money. Still it took another 2 weeks and more phone calls to get the $299. With all the fine computers and service available today, I don’t understand why anyone would deal with Dell. DW

]]> By: Helen P. Gray http://www.buzzmachine.com/2006/07/10/well-well-dell-2/#comment-213235 Helen P. Gray Sun, 26 Nov 2006 19:53:03 +0000 http://www.buzzmachine.com/index.php/2006/07/10/well-well-dell-2/#comment-213235 I did not want DELL to take over my LIFE. I bought this computer to upgrade from Windows98 whch I was perfectly happy with, but thought I needed to upgrade. It has been, for the most part, a disass-ter. You took away my Google home page and stuck YOURS in place of it. I don't like it that I no longer can pull up my current local newspsper, and today when I tried to pull up OBITS, I got a news article dated August something...about my son, an attorney who has dropped a high-profile case. That's NOT current news! Today is November 26. WAKE UP and get me back to where I was before Dell came along. (I donated my old computer to a good cause. Should have given them this one.) HPG I did not want DELL to take over my LIFE. I bought this computer to upgrade from Windows98 whch I was perfectly happy with, but thought I needed to upgrade. It has been, for the most part, a disass-ter. You took away my Google home page and stuck YOURS in place of it. I don’t like it that I no longer can pull up my current local newspsper, and today when I tried to pull up OBITS, I got a news article dated August something…about my son, an attorney who has dropped a high-profile case. That’s NOT current news! Today is November 26. WAKE UP and get me back to where I was before Dell came along. (I donated my old computer to a good cause. Should have given them this one.) HPG

]]> By: Advanced Technology Products Interactive » Blog Archive » Dell has a blog http://www.buzzmachine.com/2006/07/10/well-well-dell-2/#comment-189373 Advanced Technology Products Interactive » Blog Archive » Dell has a blog Wed, 08 Nov 2006 16:08:21 +0000 http://www.buzzmachine.com/index.php/2006/07/10/well-well-dell-2/#comment-189373 [...] Jeff said It’s a blog in content management system name only. The subtitle is “direct conversations with Dell” but this is as much a conversation as yelling at a brick wall. There is not one link there. It’s filled with promotions for Dell’s wonderfulness. [...] [...] Jeff said It’s a blog in content management system name only. The subtitle is “direct conversations with Dell” but this is as much a conversation as yelling at a brick wall. There is not one link there. It’s filled with promotions for Dell’s wonderfulness. [...]

]]> By: Fortune 500 Blog Project: Dell » Personal Insights on Web 2.0, Blogging, and Business http://www.buzzmachine.com/2006/07/10/well-well-dell-2/#comment-171330 Fortune 500 Blog Project: Dell » Personal Insights on Web 2.0, Blogging, and Business Tue, 24 Oct 2006 02:01:19 +0000 http://www.buzzmachine.com/index.php/2006/07/10/well-well-dell-2/#comment-171330 [...] This post on July 11 was where they started to get things right: Yesterday was the first official day of Dell’s one2one weblog and already Jeff Jarvis and Steve Rubel were kind enough to tell us what we’re doing wrong.  Thanks for the feedback, guys.  We’ll keep working to get it right. [...] [...] This post on July 11 was where they started to get things right: Yesterday was the first official day of Dell’s one2one weblog and already Jeff Jarvis and Steve Rubel were kind enough to tell us what we’re doing wrong.  Thanks for the feedback, guys.  We’ll keep working to get it right. [...]

]]> By: Why is Corporate Blogging Important? « Marketing Nirvāna — by Mario Sundar http://www.buzzmachine.com/2006/07/10/well-well-dell-2/#comment-163283 Why is Corporate Blogging Important? « Marketing Nirvāna — by Mario Sundar Tue, 17 Oct 2006 07:27:29 +0000 http://www.buzzmachine.com/index.php/2006/07/10/well-well-dell-2/#comment-163283 [...] In Conclusion: Companies like Adobe, Dell, and Wal-Mart are getting into the blogosphere because of its inevitability (i just made up a word!) and are making mistakes as they go about it. CK’s post is a reminder for corporate marketers to do things right and to also blog for the right purposes. Blogging is inescapable for corporations and with renewed focus on figuring out the ROI of blogging, corporate marketers can soon start blogging without fear. [...] [...] In Conclusion: Companies like Adobe, Dell, and Wal-Mart are getting into the blogosphere because of its inevitability (i just made up a word!) and are making mistakes as they go about it. CK’s post is a reminder for corporate marketers to do things right and to also blog for the right purposes. Blogging is inescapable for corporations and with renewed focus on figuring out the ROI of blogging, corporate marketers can soon start blogging without fear. [...]

]]> By: The Anti-stupid » Blog Archive » Dell’s Official Blog Not Bloggy Enough http://www.buzzmachine.com/2006/07/10/well-well-dell-2/#comment-125748 The Anti-stupid » Blog Archive » Dell’s Official Blog Not Bloggy Enough Wed, 06 Sep 2006 13:24:57 +0000 http://www.buzzmachine.com/index.php/2006/07/10/well-well-dell-2/#comment-125748 [...] using a blog as simply a vehicle for PR and news releases: stupid (so say Steve Rubel and Jeff Jarvis) responding to criticism from other bloggers and promising to work on it: anti-stupid (Dell’s response) [...] [...] using a blog as simply a vehicle for PR and news releases: stupid (so say Steve Rubel and Jeff Jarvis) responding to criticism from other bloggers and promising to work on it: anti-stupid (Dell’s response) [...]

]]> By: Dan Price http://www.buzzmachine.com/2006/07/10/well-well-dell-2/#comment-116249 Dan Price Thu, 24 Aug 2006 16:14:09 +0000 http://www.buzzmachine.com/index.php/2006/07/10/well-well-dell-2/#comment-116249 It's marketing... It’s marketing…

]]> By: Sintacks http://www.buzzmachine.com/2006/07/10/well-well-dell-2/#comment-108668 Sintacks Sat, 12 Aug 2006 00:29:52 +0000 http://www.buzzmachine.com/index.php/2006/07/10/well-well-dell-2/#comment-108668 I guess a lot of you who have "20 years experience" don't have enough sense to find the right avenue to get service. Gary J, you posted your service tag (not too bright). Go here if you want service: https://support.dell.com/support/emailtechsupport/index.aspx?ServiceTag=FMRG101&s=gen&l=en&c=us ****** by doing that you won't have to talk to a tech who doesn't speak English, and you get to spell things out yourself. It would seem that someone with 20 years experience might not know this, but Dell has multiple avenues for support. You could say that someone who uses the PHONE to call an Asian outsourcer instead of using the good ole American resources on their website deserves what he gets. The point is, if American consumers were smart enough to know how to avoid talking to an outsourced tech, there wouldn't be any. For you other so-called "tech experts" who work for a business -or if you own a business, you already know if you pay for the service you're going to get it. What about Gold service? Platinum service? Dell provides service for anyone who pays for it. And you know what? If you have so much "tech" experience - why don't you use that experience and go to Dell's warranty parts direct website? http://warrantypartsdirect.dell.com/us/Program/index.asp Doesn't any of you tech experts know about Dell's onsite troubleshooting trees? You get to follow the t/s tree yourself. Do the steps, note the journal ID, (even over the phone) give it to a tech, and guess what? You get your service. No questions, no hassles, no explaining and repeating and complaining. Do you think you're so smart? You will be. See here: http://support.dell.com/support/troubleshooting.aspx?c=us&cs=&l=en&s=gen I guess a lot of you who have “20 years experience” don’t have enough sense to find the right avenue to get service.
Gary J, you posted your service tag (not too bright). Go here if you want service: https://support.dell.com/support/emailtechsupport/index.aspx?ServiceTag=FMRG101&s=gen&l=en&c=us ****** by doing that you won’t have to talk to a tech who doesn’t speak English, and you get to spell things out yourself. It would seem that someone with 20 years experience might not know this, but Dell has multiple avenues for support. You could say that someone who uses the PHONE to call an Asian outsourcer instead of using the good ole American resources on their website deserves what he gets.

The point is, if American consumers were smart enough to know how to avoid talking to an outsourced tech, there wouldn’t be any.

For you other so-called “tech experts” who work for a business -or if you own a business, you already know if you pay for the service you’re going to get it. What about Gold service? Platinum service? Dell provides service for anyone who pays for it. And you know what? If you have so much “tech” experience - why don’t you use that experience and go to Dell’s warranty parts direct website? http://warrantypartsdirect.dell.com/us/Program/index.asp

Doesn’t any of you tech experts know about Dell’s onsite troubleshooting trees? You get to follow the t/s tree yourself. Do the steps, note the journal ID, (even over the phone) give it to a tech, and guess what? You get your service. No questions, no hassles, no explaining and repeating and complaining. Do you think you’re so smart? You will be. See here: http://support.dell.com/support/troubleshooting.aspx?c=us&cs=&l=en&s=gen

]]> By: Kalivo - Show http://www.buzzmachine.com/2006/07/10/well-well-dell-2/#comment-107250 Kalivo - Show Thu, 10 Aug 2006 03:10:10 +0000 http://www.buzzmachine.com/index.php/2006/07/10/well-well-dell-2/#comment-107250 [...] Dell recently launched one-to-one and thus another corporation has entered the blogosphere. The follow-on eruption in posts inside the blogosphere occured as expected with they entry of such a big name corporation. See posts from Scoble, Shel Israel, Nicholas Carr, Steve Rubel, Debbie Weill, John Cass, and Dell-hater Jeff Jarvis. [...] [...] Dell recently launched one-to-one and thus another corporation has entered the blogosphere. The follow-on eruption in posts inside the blogosphere occured as expected with they entry of such a big name corporation. See posts from Scoble, Shel Israel, Nicholas Carr, Steve Rubel, Debbie Weill, John Cass, and Dell-hater Jeff Jarvis. [...]

]]> By: Very old mature granny sex http://www.buzzmachine.com/2006/07/10/well-well-dell-2/#comment-106711 Very old mature granny sex Wed, 09 Aug 2006 06:45:25 +0000 http://www.buzzmachine.com/index.php/2006/07/10/well-well-dell-2/#comment-106711 Good site. Thank you! Good site. Thank you!

]]> By: Alan http://www.buzzmachine.com/2006/07/10/well-well-dell-2/#comment-101402 Alan Wed, 02 Aug 2006 11:51:23 +0000 http://www.buzzmachine.com/index.php/2006/07/10/well-well-dell-2/#comment-101402 50 million is an impressive figure. 50 million is an impressive figure.

]]> By: Alan http://www.buzzmachine.com/2006/07/10/well-well-dell-2/#comment-101401 Alan Wed, 02 Aug 2006 11:47:32 +0000 http://www.buzzmachine.com/index.php/2006/07/10/well-well-dell-2/#comment-101401 I think customer service at Dell leaves much more to be desired. But anyway he is doing a great job if to judge by the results of the business. I think customer service at Dell leaves much more to be desired. But anyway he is doing a great job if to judge by the results of the business.

]]> By: Basic Thinking Blog » Dells langer Weg in die Blogosphere http://www.buzzmachine.com/2006/07/10/well-well-dell-2/#comment-100785 Basic Thinking Blog » Dells langer Weg in die Blogosphere Tue, 01 Aug 2006 18:12:38 +0000 http://www.buzzmachine.com/index.php/2006/07/10/well-well-dell-2/#comment-100785 [...] Charlene Li, Forrester: Initial reviews from the blogosphere was varied (negative ones and positive ones), but the Dell blog has really grown to provide a fascinating look into not only Dell but also the numbers behind a new blogging operation, such as comment moderation (80% get posted, 18% get redirected to customer service, and only 2% are deleted because they were “off topic”). And most importantly, they are directly addressing areas of key concern like customer service problems, bloatware, and yes, even the famous “flaming notebook”. [...] [...] Charlene Li, Forrester: Initial reviews from the blogosphere was varied (negative ones and positive ones), but the Dell blog has really grown to provide a fascinating look into not only Dell but also the numbers behind a new blogging operation, such as comment moderation (80% get posted, 18% get redirected to customer service, and only 2% are deleted because they were “off topic”). And most importantly, they are directly addressing areas of key concern like customer service problems, bloatware, and yes, even the famous “flaming notebook”. [...]

]]> By: Fionn http://www.buzzmachine.com/2006/07/10/well-well-dell-2/#comment-97114 Fionn Wed, 26 Jul 2006 19:25:58 +0000 http://www.buzzmachine.com/index.php/2006/07/10/well-well-dell-2/#comment-97114 Is Chris the Intern and CR Hiestand the same person? http://www.dellone2one.com/one2one/archive/2006/07/25/979.aspx?CommentPosted=true#commentmessage Is Chris the Intern and CR Hiestand the same person?
http://www.dellone2one.com/one2one/archive/2006/07/25/979.aspx?CommentPosted=true#commentmessage

]]> By: HJ http://www.buzzmachine.com/2006/07/10/well-well-dell-2/#comment-96318 HJ Mon, 24 Jul 2006 16:30:21 +0000 http://www.buzzmachine.com/index.php/2006/07/10/well-well-dell-2/#comment-96318 Give it a chance. So far, I like it. Give it a chance. So far, I like it.

]]> By: ben http://www.buzzmachine.com/2006/07/10/well-well-dell-2/#comment-96223 ben Mon, 24 Jul 2006 06:12:26 +0000 http://www.buzzmachine.com/index.php/2006/07/10/well-well-dell-2/#comment-96223 Dell says:"The older i get the better i was".I also use dell machinery its compatible. Dell says:”The older i get the better i was”.I also use dell machinery its compatible.

]]> By: Dell do well! » at Tom Raftery’s I.T. views http://www.buzzmachine.com/2006/07/10/well-well-dell-2/#comment-92738 Dell do well! » at Tom Raftery’s I.T. views Tue, 18 Jul 2006 16:55:53 +0000 http://www.buzzmachine.com/index.php/2006/07/10/well-well-dell-2/#comment-92738 [...] There followed a couple of more posts on Dell’s blog before the blogosphere noticed. Several prominent bloggers on spotting the blog hammered it for not linking to other blogs: It’s a blog in content management system name only. The subtitle is “direct conversations with Dell” but this is as much a conversation as yelling at a brick wall. There is not one link there. It’s filled with promotions for Dell’s wonderfulness. [...] [...] There followed a couple of more posts on Dell’s blog before the blogosphere noticed. Several prominent bloggers on spotting the blog hammered it for not linking to other blogs: It’s a blog in content management system name only. The subtitle is “direct conversations with Dell” but this is as much a conversation as yelling at a brick wall. There is not one link there. It’s filled with promotions for Dell’s wonderfulness. [...]

]]> By: Political Surfer » Dell Makes an Effort http://www.buzzmachine.com/2006/07/10/well-well-dell-2/#comment-91166 Political Surfer » Dell Makes an Effort Sat, 15 Jul 2006 15:18:33 +0000 http://www.buzzmachine.com/index.php/2006/07/10/well-well-dell-2/#comment-91166 [...] …and gets slammed. The computer giant went live with one2one on Monday and the blogs were buzzing immediately. Jeff Jarvis jumped all over the blog with six separate posts, but I think he’s asking a bit much for a multi-billion dollar corporation that’s taking a swing at something new. Look at the relatively few major companies that are blogging: GM (twice) and Boeing, Google and Sun. There are a few more, but not many. No matter what the established bloggers think, this is hardly an established medium. The next disruption is just around the corner. [...] [...] …and gets slammed. The computer giant went live with one2one on Monday and the blogs were buzzing immediately. Jeff Jarvis jumped all over the blog with six separate posts, but I think he’s asking a bit much for a multi-billion dollar corporation that’s taking a swing at something new. Look at the relatively few major companies that are blogging: GM (twice) and Boeing, Google and Sun. There are a few more, but not many. No matter what the established bloggers think, this is hardly an established medium. The next disruption is just around the corner. [...]

]]> By: On Dell’s blog and Chris the Intern at Alternative and Internet Marketing - hosted by Ariel http://www.buzzmachine.com/2006/07/10/well-well-dell-2/#comment-90722 On Dell’s blog and Chris the Intern at Alternative and Internet Marketing - hosted by Ariel Fri, 14 Jul 2006 21:13:17 +0000 http://www.buzzmachine.com/index.php/2006/07/10/well-well-dell-2/#comment-90722 [...] There is a good bit of buzz going on over the launch of Dell’s blog - one of their efforts to improve their customer service image and community relationship. Related posts can be found on blogs by Steve Rubel, Richard Edelman, BL Ochman, Jeff Jarvis, Shel Holtz, Robert Scoble and many, many others. [...] [...] There is a good bit of buzz going on over the launch of Dell’s blog - one of their efforts to improve their customer service image and community relationship. Related posts can be found on blogs by Steve Rubel, Richard Edelman, BL Ochman, Jeff Jarvis, Shel Holtz, Robert Scoble and many, many others. [...]

]]> By: Rohit Aggarwal » Good work by Dell corporate blog- one2one http://www.buzzmachine.com/2006/07/10/well-well-dell-2/#comment-90511 Rohit Aggarwal » Good work by Dell corporate blog- one2one Fri, 14 Jul 2006 13:22:35 +0000 http://www.buzzmachine.com/index.php/2006/07/10/well-well-dell-2/#comment-90511 [...] Many prominent bloggers have posted their opinions on the launch of Dell’s corporate blog. Here are the few: Robert Scoble, Steve Rubel, Jeff Jarvis, etc. [...] [...] Many prominent bloggers have posted their opinions on the launch of Dell’s corporate blog. Here are the few: Robert Scoble, Steve Rubel, Jeff Jarvis, etc. [...]

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