Comments on: Some friendly advice from Dell

By: SXSWi 2010: Themes and Thoughts | Booksquare

SXSWi 2010: Themes and Thoughts | Booksquare — Fri, 19 Mar 2010 16:27:23 +0000

[...] Without this level of authority, senior management is not kept in the loop about what their customers are saying (how often does an intern get invited to a top-level meeting, and when it does happen, how seriously is that intern’s message taken?). Company positions may be misstated or serious concerns may be overlooked due to a lower level employee’s lack of exposure to issues, lack of experience, or even desire to do the best job possible while not realizing the harm being done (which is apparently what happened to Dell Computers a few years ago). [...]

By: Online Advertising

Online Advertising — Thu, 11 Feb 2010 17:19:21 +0000

Dell is one of my favorites. It seems that they don’t go down. I like it.

By: Daniel

Daniel — Sat, 30 Jan 2010 16:47:22 +0000

Great article you share with us. Thanks dude It really helps me out

By: Val Smith

Val Smith — Tue, 26 Jan 2010 13:02:54 +0000

It’s pitiful when a big company plays grubby little games such as leaving pathetic comments such as you describe. And it is also very woeful that Mr. Walker just passed the buck and failed to actually apologise. Presumably his $300 attorneys advised him not to take liability for an intern’s actions. I had a Dell machine aand i must say it was excellent aand very reliable. Their policy of ramping up their prices every December prevented me from buying another one and for the moment I am happy with Acer, but a great deal of the worth of a company has to depend on their after-sales service.

By: Online Tech Support

Online Tech Support — Sun, 24 Jan 2010 13:09:27 +0000

Scott, I am also agree with Jacob. One more thing i want to ask that what should i have to prefer. 9-cell battery or 6-cell? As you know 9-cell is the latest what is the market report of 9-cell battery?

Please tell me as soon possible because i am going to buy a dell laptop.

Thanks.

By: computeruser

computeruser — Sat, 23 Jan 2010 08:50:39 +0000

yes in my office still many DELL computer here.
Dell never die

By: Donatello

Donatello — Sat, 23 Jan 2010 05:44:40 +0000

Hi Admin ,do you working at Dell Corp ?, I have adream to work at there…thanks

By: Datacenter

Datacenter — Fri, 22 Jan 2010 14:09:23 +0000

Here in the above article is a conversation of DELL employee sharing his experience and providing some friendly advice about DELL and how they work.

By: resetter epson

resetter epson — Sun, 20 Dec 2009 10:04:39 +0000

hohoho, old article, wrong enter, sorry.

By: blog sedekah

blog sedekah — Mon, 07 Dec 2009 05:47:21 +0000

DELL never dies

By: AymenBNR

AymenBNR — Tue, 03 Nov 2009 19:49:39 +0000

One nice article,Dell is one of my favorites,it seems that they don’t go down

By: Alwyn

Alwyn — Tue, 15 Sep 2009 14:42:27 +0000

haven’t had the chance to try Dell, I’m too attached to other brand..
BTW. very interesting post..

By: Nigel

Nigel — Sat, 05 Sep 2009 06:32:39 +0000

Interesting to hear what really goes on in such big corporate giants like Dell. I’ve bought 3 Dell PC’s from there online site and they hardsell the upsell believe me but employing people to review trashy blogs. Weird man.

By: müzik

müzik — Fri, 04 Sep 2009 12:00:14 +0000

It’s far better for the company themselves to speak. But if you’re going to have a PR firm act on your behalf, try to avoid this example over on Jeff Jarvis’s blog. Yikes. [...]

By: tatar ramazan

tatar ramazan — Mon, 10 Aug 2009 00:34:31 +0000

very thanks matt..
grafik tasar?m adobe cs5

By: ligtv izle

ligtv izle — Fri, 07 Aug 2009 15:43:47 +0000

Hello

is this true? Dell’s hiring people to search for a “trashy blogs”?

thanks

By: Moin

Moin — Mon, 03 Aug 2009 19:51:52 +0000

I agree with “China Law Blog ” comments. thanks for your comments and in the same time i want to say that i always found Dell computers to be great.

By: Xceedbd

Xceedbd — Mon, 03 Aug 2009 19:45:17 +0000

i didnt understand that (Flogging the PRogs says: honestly I dont think you have a problem Dell can fix. Your problem is you have no life. )
can u pls help me what u means?

By: Microsoft Israel R&D Center

Microsoft Israel R&D Center — Mon, 03 Aug 2009 12:42:40 +0000

I just read this entire board, and let me say that some of the comments were extremely rude, I mean obviously you don’t know this person and it seems unfair to judge him so harshly over one mistake. Anyway, I wish nothing but the best for Chris, GCI, Dell and Jeff Jarvis himself in the future and I hope that they all learned a lot from this incident.

By: elprodigio

elprodigio — Thu, 23 Jul 2009 17:29:07 +0000

Oh no, I didn’t read the date this was posted. Anyways, my next laptop will be a Mac. And the battery of my Dell laptop still sucks!

By: rick murray

rick murray — Thu, 23 Jul 2009 02:00:25 +0000

Jeff,

I think it’s absolutely remarkable that people are still finding and commenting on a post that’s now three years old. So much has changed since you first posted this, but one unavoidable truth lives on: if it’s in Google, it’s there forever. Lots of implications for any brand’s visbility and content strategies, but this is proof positive.

Hope all’s well.

RWM

By: elprodigio

elprodigio — Thu, 23 Jul 2009 00:29:57 +0000

But in WWGD you actually wrote that Dell had changed their customer service policy, and that they were in the right path to improve their customer service, didn’t you? So, why doesn’t Dell realize that this kind of feedback (blogs about their flaws, etc.) is PRICELESS? I am an old Dell’s customer, never had troubles with them, but they should realize that times had changed and they should take adavantage of that change. By the way, my Dell laptop battery sucks! Great move by Richard Edelman.

By: paul canning

paul canning — Wed, 22 Jul 2009 23:49:29 +0000

aaaand … breeeeaaaathe …

By: kennith

kennith — Wed, 22 Jul 2009 12:11:59 +0000

is this true? Dell’s hiring people to search for a “trashy blogs”?

By: saç ekimi

saç ekimi — Tue, 21 Jul 2009 14:45:34 +0000

I like his comment: “trashy blogs” Oh dear. Makes me wonder if he had Dell approval to post such a comment.