Comments on: There, now, that didn’t hurt, did it?

By: Dell rolls out Cluefulness 2.0

Dell rolls out Cluefulness 2.0 — Sun, 24 Jan 2010 18:47:35 +0000

[...] even gotten some grudging praise from Jeff Jarvis (here and here), whose foray into Dell Hell has been well [...]

By: Arnie Diamond

Arnie Diamond — Fri, 22 Jun 2007 18:24:42 +0000

Well, if you are a New Yorker, help is on the way. Attorney General Andrew Cuomo has received so many complaints about Dell that he is suing them. If you live in New York, Google “NY attorney General” to get to the spot. There is a place on his site to add your complaint about Dell.

He has complaints like a woman who paid for in-home service and it took them 6 months to get to her. Another guy took them up on a no-interest plan and two months later found he was being charged 29% interest.

By: Meegan

Meegan — Sat, 28 Apr 2007 01:44:49 +0000

To everyone who’ve had problems with Dell. USE BBB. Yes, the company that a lot of people have touted as corporate bought.

These guys have gotten me out of crappy situations with Dell numerous times with customer service. So much so that a easy to understand person called me back from Dell, gave me her personal helpdesk number and told me to contact her anytime there was a problem. I had my Dell laptop since 2001. It only just died last year. I am still using my gen2 xps from 2003. I have an Alienware laptop purchased in July. I’ve all ready called twice, once for a bad graphics card one month after receiving it and another because it gets so hot I can’t even touch the keyboard. They said it was normal. WHAT!!! May have to contact BBB about this soon. For a computer that cost over 4500k, it should be cooking me breakfast not cooking eggs on it.

Lookin to buy a voodoo or an HP next. Dell and Alienware still sucks

BBB can help in so many ways. USE THEM. You’d be surprised.

By: Debbie

Debbie — Thu, 05 Oct 2006 15:17:52 +0000

I purchased a dell dimension only 2 weeks ago and recieved it Friday the 29th in the evening. I installed the computer in my home and it kept freezing on me! So Sunday morning I called support. After 45 minutes waiting and listening to the awful repetitive message they have, I reached someone.We worked Sunday and thought the problem was fixed. It was not!! I called Monday because the problem was not solved and they were going to reinstall all programs until I received a call from another Tech and he wanted to try unplugging things. Well we did and come to find out my monitor has a bad USB port and if I use it the whole computer freezes!! I have called, unsuccessfully, and emailed a dozen or so times and Dell only calls when I am not around. when I email and call I always leave phone numbers of where I will be and the times but they call before I get there! When they leave voicemail messages they speak so fast that one has to listen a dozen times to understand the Indian accent. They said yesterday on the voicemail that if I call they will return the call within 90 minutes!! Well I am still waiting. They also said they would leave emails about the missed calls and I have yet to recieve any emails!! I was a Dell fan but I am not anymore. This is the LAST Dell I will ever buy!!!
I still want a new monitor though. I did not pay good money for a damaged item.

By: marvin rocha

marvin rocha — Thu, 28 Sep 2006 06:42:09 +0000

OOPS.

JUST GOT OFF OF WORK AND DID NOT PROOF READ MY PRIOR BLOG. SORRY FOR THE TYPOS..!!!!!!!

I HATE WHEN THAT HAPPENS………

By: marvin rocha

marvin rocha — Thu, 28 Sep 2006 06:39:38 +0000

i ordered a xps410 and found out a day later that it would take almost a month to recieve it. bullshit, i just canceled the damn order. Aint going to make me go thru all this stuff. especially that i just found out how bad dell has gotten over the last 10 yrs. they used to be the big dog on the blog but now, theyre sinking along with gateway. SEEMS LIKE APPLE AND HP ARE PICKING UP THE PIECES AND MAKING A RUN AT KEEPING THEIR CUSTOMERS HAPPY. I HAVE A HP LAPTOP ZD8000 THAT HAD A SCREEN LINES. I CALLED CUSTOMER SERVICE IN THE MID MORNING. THAT NEXT MORNING WAS A BOX DELIVERED TO MY DOOR SO I CAN PACK MY LAPTOP. TAKE IT IT WAS ON A MONDAY TUESDAY MORNING. I GOT MY LAPTOP BACK ON FRIDAY. I WAS COMPLETELY SHOCKED. I THOUGHT MAYBE I HAD PUT A WRONG ADDRESS OR SOMETHING. ONLY REASON I WAS GOING TO GET A DELL IS BECAUSE HP ONLY HAS THE 66OO DUO CORE CHIPS RIGHT NOW. AND I WANTED AN XPS HIGH END MODEL. BUT OH WELL….I GUESS I WILL RESUME MY RELATIONSHIP WITH HP……

By: Arnie Diamond

Arnie Diamond — Wed, 27 Sep 2006 20:27:41 +0000

Dell is the WORST tech company I ever dealt with and I was their most loyal customer. I recommednded Dell to everyone. One day my Inspiron laptop showed a blotch in the lower righthand corner. I called in since my warranty is still in effect and I was told it sounds like a cracked LCD. Two weeks later it is returned unfixed with a note that since I didn’t pay for the repair they are returning it. No one ever told me I needed to pay for an in-warranty repair.

After many calls, I was told that cracked LCDs are not covered and that the service person who had me send it in has been reprimanded Their customer service people are taught not to honor warranties. This guy made a mistake by trying to honor my warranty). The warranty said nothing about this. Eventually some person from India told me that accidental damage is not covered. I told them I did not have an accident. I use the laptop because it takes up less space on my desk. I never carry it around. It never dropped. The person from India kept explaining that it is not covered.

I wrote many letters to Dell complaining. Finally, an American from “customer service” called simply to tell me the warranty will not be honored. He said I had to have flung the laptop against a wall or something.

I will NEVER BUY FROM DELL AGAIN AND RECOMMEND TO EVERYONE, WITH THE COMBINATION OF THEIR TERRIBLE SERVICE AND REFUSAL TO HONOR THEIR WARRANTIES, DON’T BUY DELL- EVEN IF THEY ARE CHEAPER! Ultimately they are not cheaper when you count the aggravation, time spent on the phone waiting for tech help to pick up, and their not honoring their warranties. Spend a little more and buy from a legitimate company that wants your continued business and not just your money.

By: Robert Rolsheim

Robert Rolsheim — Wed, 27 Sep 2006 18:53:56 +0000

I just hung up with Dell Service…again. In November 2006, I bought two memory modules from Dell for my Dell desktop, using their upgrade system-specific help system. Although their computer selector claimed it was the compatible match for my system, the modules did not fit. I phoned Dell Support, and after going through three support reps, they agreed to exchange the modules, and they sent me modules that fit. They have since corrected their memory selector program.
A few weeks ago, one of the modules went bad. Dell has a lifetime replacement warranty on their website for memory modules. I online-chatted with a Dell Rep who told me they could not replace it because it was over their 21-day limit, even after I pointed out their lifetime warranty.
I then phoned a Dell rep, who claimed they would not replace it because it was a third party brand module. The module was a Samsung brand. They only warrantied Dell brands. I pointed out that I ordered it through Dell, I expected Dell, I was billed by Dell, and the part was received from Dell. (Apparently I bought & paid for Dell, and they sent me third party)
The rep transferred me to a supervisor, who told me they would honor the warranty, send me a replacement module, and it would take 5-7 days.
Nine days later, today, I went to the Dell site to see what happened to the order. Finding no record of any shipment, I phoned another rep. After a while on hold, I was told the order had been placed on “Hold” because they could not figure out whether to ship me one or two modules. I told him it was just “one”, and he told me it would take another 5-7 days.
We’ll see…..

By: Product Misplacement » jasonenglish1.com

Product Misplacement » jasonenglish1.com — Mon, 25 Sep 2006 16:33:49 +0000

[...] It hasn’t been a good year for Dell. Slowing sales. Exploding laptops. Blogosphere disparagement. And it seems like every Dell now comes with a customer service horror story. [...]

By: Bob Shurley

Bob Shurley — Wed, 13 Sep 2006 21:18:40 +0000

Just had the worst experience ever with so called “dell customer care”, What a joke. Ordered a lap top from a local dell store front. It was never delivered, when Dell kept insisting it was out for delivery. After three days waiting in my home so I wouldn’t miss the delivery, they finally said, “your order is lost”. When I talked to Dell, they were very polite, but the only solution they would offer was to build me another laptop, for which I could wait another 10 days or so, and pay the same price. Otherwise they would issue me a credit, which would take 7 to 10 days to post in my checking account. Paid initially with a debit card and they got their money the next day, but it would take Dell 7 to 10 days to post the money back in my account. If this is their idea of customer care, I hope all of the customer care folks car breaks down and they get the same level of service. By the way I would recommend that no one buy another Dell product until they figure out who is profit and who is overhead.

By: 649

649 — Thu, 27 Jul 2006 03:51:08 +0000

well!the idea is goog! make friends! my name is »úÆ± 7470

By: ballyache

ballyache — Fri, 21 Jul 2006 19:12:37 +0000

I had a problem with Dell not too long before yours. I sent them a letter telling them where their lack of adequate customer support would take them. One of my faults is that I’m an I told you so person and I can’t help gloating over this.

Is there really any such thing as Management (with a capital M)? Isn’t it mostly just common sense, paying attention, and treating people the way you expect to be treated?

By: William

William — Wed, 19 Jul 2006 17:26:14 +0000

So much for Dell being forthcoming with their problems:

http://www.crn.com/sections/breakingnews/dailyarchives.jhtml?articleId=190600070

Seems as though the CPSC is in cahoots with them (Dell).

By: franzstehrn

franzstehrn — Wed, 19 Jul 2006 13:38:27 +0000

no that’s a bit unfair on your side, not? I mean first you give them s**t about their new blog and that they better listen to their customers and now you have to admit that they actually tried to get in touch with their customers before starting the blog. in the meantime you have generated bad word of mouth just because you ignored an important email that actually did what you criticized them for not doing.
It would clearly have been your responsibilty! (“I’m getting too many emails” doesn’t count.)

By: PJ

PJ — Wed, 19 Jul 2006 02:48:38 +0000

The recent news that Dell is going to move away from promoting stripped down offerings was welcome. It should have happened a long time ago. The bottom line is that I have had experience with 4 different models of the latest Dell desktops, and I would not recommend any of the four to someone else for purchasing.

The configuration of the two lowest tier models do not even offer a modern PCI express slot [x15], which should be standard. I have tried 4 of the newest Dell desktops, all idle above the hard drive manufacturers operating temperature range, all are loaded down with so much software running concurrently that it not only effects performance but it significantly degrades stability. And all come with a 30-40 gb of space taken up on the hard drive for Dell’s antiquated system restore. You have to pay more for an operating system cd, a Dell system restore cd, and a printed manual is not an option unless you print it out yourself.

A family member, and a girlfriend recently purchased Dell laptops. Both have not had any serious problems as of yet, which seems to be the consensus with a few co-workers who own a Dell. The exploding Dell laptop battery stories notwithstanding, the mobile products seem to be a cut above what they are offering on the desktop side.

Either way, it is back to HP for me.