Can anyone help me get through to Dell, as it only seems possible to do so if you are buying, rather than seeking help to fix a problem.

A few years ago my motherboard on my laptop went.This was a generic problem and apple made good on beyond the 1 year warranty breakdowns. However this was before that and people were collecti signatures for a class action suit but nothing had been done.

I wrote the list collector and asked what I could do now. He said, well nothing is happening now, I suppose you could write steve jobs an email, here is his address.

I had spent 500$ fixing the laptop already.

I thought, well what do I have to lose, a few minutes writing an email?

I sent in the information on the fix including the websites of the people collecting signatures of customers whose motherboards were defective.

Two days later I receive a phone call message from steve jobs’ secretary,

Please send in the bill and we will cut you a check.

This had to be a joke, I thought.

I called back NO JOKE and sent in the bill, I had used an authorized apple dealer, thank god.

And it happened, $500 check arrived

6 months later they issued a silent recall and you could bring your computer in to an apple store to get it fixed or mail it in for a fix, no charge.

Amazing, match that dell.

We just ordered two laptops from dell recently and they arrived quickly with a minor screw up in mailing, not serious