Comments on: Cablevision sucks http://www.buzzmachine.com/2007/02/20/cablevision-sucks/ by Jeff Jarvis Fri, 10 Feb 2012 13:40:25 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Dan http://www.buzzmachine.com/2007/02/20/cablevision-sucks/#comment-420196 Dan Sat, 31 Jul 2010 16:19:35 +0000 http://www.buzzmachine.com/index.php/2007/02/20/cablevision-sucks/#comment-420196 Paco, to change this: 1. Turn on your TV and Cablebox 2. Hit the "Settings" button twice in succession. 3. You will see the "General Settings" view 4. Use the down arrow to select the "Viewer: Power On" option 5. Use the right arrow to select the menu and change to any channel you want. 6. Click the yellow 'A' triangle button to accept changes 7. Click the "Exit" button and now, when you turn on your cable box it will defaut to the new channel you selected. P.S. In step 5, you can select the "Last Channel" option. This way when you turn on your cable box it will start at the last station you were on before shutting down. Paco, to change this:

1. Turn on your TV and Cablebox
2. Hit the “Settings” button twice in succession.
3. You will see the “General Settings” view
4. Use the down arrow to select the “Viewer: Power On” option
5. Use the right arrow to select the menu and change to any channel you want.
6. Click the yellow ‘A’ triangle button to accept changes
7. Click the “Exit” button and now, when you turn on your cable box it will defaut to the new channel you selected.

P.S. In step 5, you can select the “Last Channel” option. This way when you turn on your cable box it will start at the last station you were on before shutting down.

]]> By: paco http://www.buzzmachine.com/2007/02/20/cablevision-sucks/#comment-410589 paco Sun, 21 Mar 2010 18:41:30 +0000 http://www.buzzmachine.com/index.php/2007/02/20/cablevision-sucks/#comment-410589 Is anyone else upset that channel 5 fox has become the default station on startup for cablevision instead of channel 2? Is anyone else upset that channel 5 fox has become the default station on startup for cablevision instead of channel 2?

]]> By: Joseph Jordon http://www.buzzmachine.com/2007/02/20/cablevision-sucks/#comment-409819 Joseph Jordon Mon, 08 Mar 2010 18:40:37 +0000 http://www.buzzmachine.com/index.php/2007/02/20/cablevision-sucks/#comment-409819 I am sooooooooooo disgusted with cable vision. They need to stop blaming the networks for their greed. I missed out on the Oscars after checking throughout the day hoping that they would put ABC back on. I finally gave up. Of course I find out the following morning that the network was back on 15 minutes into the show. Cable Vision claims that they do not want to pass on any additional fees onto the customers but they are full of CRAP! The monthly charges are always changing and they are always taking something away. I am sure they will be pulling the same stunt again with all the other networks. Seriously considering Verizon.... I am sooooooooooo disgusted with cable vision. They need to stop blaming the networks for their greed. I missed out on the Oscars after checking throughout the day hoping that they would put ABC back on. I finally gave up. Of course I find out the following morning that the network was back on 15 minutes into the show. Cable Vision claims that they do not want to pass on any additional fees onto the customers but they are full of CRAP!
The monthly charges are always changing and they are always taking something away. I am sure they will be pulling the same stunt again with all the other networks. Seriously considering Verizon….

]]> By: jesse kaplan http://www.buzzmachine.com/2007/02/20/cablevision-sucks/#comment-406799 jesse kaplan Sun, 03 Jan 2010 01:04:34 +0000 http://www.buzzmachine.com/index.php/2007/02/20/cablevision-sucks/#comment-406799 CABLEVISION IS THE WORST.I HAVE HAD CABLEVISION FOR OVER 6 YEARS NOW.1.PHONE-WHEN THERE IS ANY INTERFERENCE TO MY MODEM, MY INTERNET AND PHONE GO OUT FOR HOURS BEFORE IT REBOOTS.WHEN THE TECH COMES OUT THE NEXT DAY, HE SAYS"I REALLY SHOULD CHARGE YOU FOR THE VISIT BECAUSE THE PHONE/INTERNENT IS WORKING FINE"THEY SHOULD COME OUT WHEN THE PROBLEM IS HAPPENING,WHEN YOU GO FOR SURGERY AT A HOSPITAL,THEY DON'T WAIT FOR YOU FEEL BETTER TO OPERATE,DO THEY?WELL AFTER 6 YEARS THEY TOLD ME MY JACKS WERE NOT WORKING AND TO PLUG THE PHONE IN TO THE MODEM,AND TO BUY A PHONE THAT CONNECTS INTO THE OUTLET.THAT HAS HELPED,BUT I STILL GET A ECHO SOUND,AND RINGING NOISES WHEN I USE THE PHONE.2.THE INTERNET-WHEN I GOT THE BOOST,ALL THE MUSIC AND AUDIO BITS WERE GARGLED AND THE VIDEO WAS CHOPPY,AFTER ABOUT 10 PHONE CALLS AND A TECH COMING TO THE HOUSE,I HAD TO DOWNGRADE TO 15/5.THE OPTIMUM HOME PAGE TAKES FOREVER TO LOAD(THIS IS THE ONLY SITE I HAVE A PROBLEM WITH)AND WHEN I TRY TO RECORD FROM THE INTERNET TO THE DVR BOX,IT TAKES FOREVER TO LOAD AND RECORD ANYTHING.BESIDES RESETTING THE MODEM TWICE A MONTH,IT WORKS GOOD.3.T.V.-VERIZON HAS DYI,DISCOVERY HEALTH,BBC AMERICA,SMITHSONIAN,SLEUTH AND CHILLER IN ITS BASIC CABLE PACKAGE,CABLEVISION DOES NOT.YOU HAVE TO HAVE THE SILVER PACKAGE TO HAVE SLEUTH AND CHILLER,AND YOU HAVE TO HAVE THE GOLD PACKAGE FOR THE SMITHSONIAN CHANNEL.MY TV STILL PIXALTES SOMETIMES,EVEN AFTER ABOUT 15 VISITS TO MY HOME,AND HAVING THEM REWIRE EVERYTHING TO THE STREET.SINCE THIS HAPPENS RANDOMLY CABLEVISION SAYS THEY CANNOT HELP ME,UNLESS IT HAPPENS WHEN THERE OVER THE HOUSE.WELL BY THE TIME THEY COME OVER THE NEXT DAY,THE T.V. DOES NOT PIXILATE AT ALL.I CANNOT WAIT FOR VERIZON,EVEN IF I HAVE BILLING PROBLEMS AND HAVE TO PAY 20.00 IN TAXES,IT IS WORTH THE EXTRA MONEY. CABLEVISION IS THE WORST.I HAVE HAD CABLEVISION FOR OVER 6 YEARS NOW.1.PHONE-WHEN THERE IS ANY INTERFERENCE TO MY MODEM, MY INTERNET AND PHONE GO OUT FOR HOURS BEFORE IT REBOOTS.WHEN THE TECH COMES OUT THE NEXT DAY, HE SAYS”I REALLY SHOULD CHARGE YOU FOR THE VISIT BECAUSE THE PHONE/INTERNENT IS WORKING FINE”THEY SHOULD COME OUT WHEN THE PROBLEM IS HAPPENING,WHEN YOU GO FOR SURGERY AT A HOSPITAL,THEY DON’T WAIT FOR YOU FEEL BETTER TO OPERATE,DO THEY?WELL AFTER 6 YEARS THEY TOLD ME MY JACKS WERE NOT WORKING AND TO PLUG THE PHONE IN TO THE MODEM,AND TO BUY A PHONE THAT CONNECTS INTO THE OUTLET.THAT HAS HELPED,BUT I STILL GET A ECHO SOUND,AND RINGING NOISES WHEN I USE THE PHONE.2.THE INTERNET-WHEN I GOT THE BOOST,ALL THE MUSIC AND AUDIO BITS WERE GARGLED AND THE VIDEO WAS CHOPPY,AFTER ABOUT 10 PHONE CALLS AND A TECH COMING TO THE HOUSE,I HAD TO DOWNGRADE TO 15/5.THE OPTIMUM HOME PAGE TAKES FOREVER TO LOAD(THIS IS THE ONLY SITE I HAVE A PROBLEM WITH)AND WHEN I TRY TO RECORD FROM THE INTERNET TO THE DVR BOX,IT TAKES FOREVER TO LOAD AND RECORD ANYTHING.BESIDES RESETTING THE MODEM TWICE A MONTH,IT WORKS GOOD.3.T.V.-VERIZON HAS DYI,DISCOVERY HEALTH,BBC AMERICA,SMITHSONIAN,SLEUTH AND CHILLER IN ITS BASIC CABLE PACKAGE,CABLEVISION DOES NOT.YOU HAVE TO HAVE THE SILVER PACKAGE TO HAVE SLEUTH AND CHILLER,AND YOU HAVE TO HAVE THE GOLD PACKAGE FOR THE SMITHSONIAN CHANNEL.MY TV STILL PIXALTES SOMETIMES,EVEN AFTER ABOUT 15 VISITS TO MY HOME,AND HAVING THEM REWIRE EVERYTHING TO THE STREET.SINCE THIS HAPPENS RANDOMLY CABLEVISION SAYS THEY CANNOT HELP ME,UNLESS IT HAPPENS WHEN THERE OVER THE HOUSE.WELL BY THE TIME THEY COME OVER THE NEXT DAY,THE T.V. DOES NOT PIXILATE AT ALL.I CANNOT WAIT FOR VERIZON,EVEN IF I HAVE BILLING PROBLEMS AND HAVE TO PAY 20.00 IN TAXES,IT IS WORTH THE EXTRA MONEY.

]]> By: Nicole http://www.buzzmachine.com/2007/02/20/cablevision-sucks/#comment-404339 Nicole Wed, 11 Nov 2009 17:23:25 +0000 http://www.buzzmachine.com/index.php/2007/02/20/cablevision-sucks/#comment-404339 I have never had a problem with a cable company more than what I do with Cablevision. When I first signed up over the phone, I explained that I thought the Triple Play bundling package was not a very good promotion because I did not need phone service but if I wanted to go with just cable and internet it would be more than bundling. So I agreed to bundle but only after the customer service rep offered me the phone service at a discount price of $19.95/month instead of the $29.95 per month that was advertised. However, now that I look at my bill, I was never given that discount. After my cable was installed, I had a problem receiving HD channels. They would freeze up or skip and then the screen would go black. I called customer service and they confirmed that there was poor HD service in my area, which was never revealed to me before or during the installation. I called customer service to set up an appointment and expressed to them that I work during the day and would have to make an appointment between 6:00pm and 7:00pm. They confirmed 6:00pm for a Tuesday. That Tuesday afternoon, I got a phone call that the repair man was at my door at 1:00pm. I was not able to answer because I was at work he left a voicemail. He called again at 2:00pm and then again at 5:00pm in which he left a voicemail saying that I would have to reschedule my service appointment. Why should I have to reschedule it if I agreed to a 6:00pm appointment and they did not keep up their agreement? Needless to say, I haven't rescheduled in fear for the same thing so I now have to wait for a day off of work to get this fixed. I also expressed in my first agreement while signing up for Cablevision service that I did not need or want DVR because it is not an important feature to me. However, DVR was installed without my knowledge. I only realized that I had it when I got my bill and I was charged $10.00 for DVR service. I called customer service and expressed this to them and they told me that I'd have to unhook the box and return it to a Cablevision store and pick up another one. Only then would the charges stop occurring. I won't be able to do that until this coming weekend. So needless to say, I will keep getting billed for this until then. I really feel that I have been taken advantage of by Cablevision and am seriously considering cancelling the service and requesting that Cablevision remove their equipment from my home. I already feel that cable prices are extremely high without any reasonable explanations but I also know that internet is a necessity as I sometimes am required to work from home. I will be looking for another option to Cablevision as I am very disappointed by their service. I have never had a problem with a cable company more than what I do with Cablevision. When I first signed up over the phone, I explained that I thought the Triple Play bundling package was not a very good promotion because I did not need phone service but if I wanted to go with just cable and internet it would be more than bundling. So I agreed to bundle but only after the customer service rep offered me the phone service at a discount price of $19.95/month instead of the $29.95 per month that was advertised. However, now that I look at my bill, I was never given that discount.

After my cable was installed, I had a problem receiving HD channels. They would freeze up or skip and then the screen would go black. I called customer service and they confirmed that there was poor HD service in my area, which was never revealed to me before or during the installation. I called customer service to set up an appointment and expressed to them that I work during the day and would have to make an appointment between 6:00pm and 7:00pm. They confirmed 6:00pm for a Tuesday. That Tuesday afternoon, I got a phone call that the repair man was at my door at 1:00pm. I was not able to answer because I was at work he left a voicemail. He called again at 2:00pm and then again at 5:00pm in which he left a voicemail saying that I would have to reschedule my service appointment. Why should I have to reschedule it if I agreed to a 6:00pm appointment and they did not keep up their agreement? Needless to say, I haven’t rescheduled in fear for the same thing so I now have to wait for a day off of work to get this fixed.

I also expressed in my first agreement while signing up for Cablevision service that I did not need or want DVR because it is not an important feature to me. However, DVR was installed without my knowledge. I only realized that I had it when I got my bill and I was charged $10.00 for DVR service. I called customer service and expressed this to them and they told me that I’d have to unhook the box and return it to a Cablevision store and pick up another one. Only then would the charges stop occurring. I won’t be able to do that until this coming weekend. So needless to say, I will keep getting billed for this until then.

I really feel that I have been taken advantage of by Cablevision and am seriously considering cancelling the service and requesting that Cablevision remove their equipment from my home. I already feel that cable prices are extremely high without any reasonable explanations but I also know that internet is a necessity as I sometimes am required to work from home. I will be looking for another option to Cablevision as I am very disappointed by their service.

]]> By: Online TV http://www.buzzmachine.com/2007/02/20/cablevision-sucks/#comment-403190 Online TV Sat, 17 Oct 2009 19:09:42 +0000 http://www.buzzmachine.com/index.php/2007/02/20/cablevision-sucks/#comment-403190 I also had a bad experience with Cablevision where I missed two days of work. The technician was supposed to come to my house but never showed up. I called my cable company to cancel - they told me they would send me a bill and I told them to shove it where the sun don't shine. I missed two days of work without pay and never had my cablevision account activated. Cablevision SUCKS! I also had a bad experience with Cablevision where I missed two days of work. The technician was supposed to come to my house but never showed up. I called my cable company to cancel – they told me they would send me a bill and I told them to shove it where the sun don’t shine. I missed two days of work without pay and never had my cablevision account activated. Cablevision SUCKS!

]]> By: mykebee http://www.buzzmachine.com/2007/02/20/cablevision-sucks/#comment-397199 mykebee Sun, 28 Jun 2009 22:59:01 +0000 http://www.buzzmachine.com/index.php/2007/02/20/cablevision-sucks/#comment-397199 Curious to know if others in the Stamford area are able to receive the TRUE switched multicast (not switched/broadcast) channels. I've never been able to tune to the SDV channels that replaced VOOM, and also can't tune to the new SDV channels included in this weeks changes/additions in the channel lineup in the 800 block. Here's a list of what my STB (4250HD) will and won't deliver from the new channel lineup. (Ignoring the 772-779 range which also doesn't work and NEVER has at my house.): Can't tune to, SDV: 800,807,808,809,810,811,814,815,818 Can tune to, broadcast; 801, 802, 803, 804, 805, 806, 812, 813, 816. Also, FYI... Diag screen SDV Session Info, SamSvcID/Type shows the diff between broadcast and TRUE switched. Seems there's not a video stream on the 99MHZ QAM my STB tunes to for EVERY SDV station. Level is OK at +2 dbmv. A little bit of history... I've had two tech visits recently and a STB replacement but the same issues remain....When I try to tune to a TRUE switched video channel I receive the barker screen..."please try again later". Curious note: If only Cablevision support would answer my two, basic questions: 1) "Does the session controller see my channel change request"?.... 2) "Does the edge QAM controller respond to the Session Controller's notification to switch the video stream to my neighborhood"? Their response to the above has been either "I don't know", "I can't answer that question", or "let me get you in touch with someone who can help".....and that "someone who can help" always wants to make yet ANOTHER truck roll to my house which wastes my time, their money and accomplishes absolutely zero, returning us all back to square one wich is...my paid services haven't worked properly for many months and Cablevision/Optonline can't (or won't) explain why. BTW, I have the 'Silver' service and am entitled to all the above service I'm not presently receiving as I do receive them in SD in the 300 - 360 channel range. And lastly, so ya'll know, what's behind my angst is that my last adventure with Cablevision/Optimum support required more than 5 on-site techs, 2 replacements of my pole-to-home drop with no relief over a 3-4 month period resulting, finally in a missed business deadline. Only after 4 months of service interruption and my 'going off' on a support manager at 2:00AM was this issue resolved. (And you should see what the Cablevision/Optonline techs did to the molded terminations of the home's cable distribution in my basement! Not once did they ask permission to cut and reterminate. The cables are now all hacked with cheap, crimp on terminations and never, not once did their efforts result in a fix.) As I can't get anything close to a sane response from Cablevision/Optonline, and before I canvass the neighborhood (est. 500 homes well north of $1M), I'm hoping the regular folks that visit this site can help to sort this out.... So, back to the crux of the matter.....Is anyone in the Stamford area (especially Shippan) able to tune to.... 800,807,808,809,810,811,814,815,818 Thanks a ton Curious to know if others in the Stamford area are able to receive the TRUE switched multicast (not switched/broadcast) channels.

I’ve never been able to tune to the SDV channels that replaced VOOM, and also can’t tune to the new SDV channels included in this weeks changes/additions in the channel lineup in the 800 block.

Here’s a list of what my STB (4250HD) will and won’t deliver from the new channel lineup. (Ignoring the 772-779 range which also doesn’t work and NEVER has at my house.):

Can’t tune to, SDV:
800,807,808,809,810,811,814,815,818

Can tune to, broadcast;
801, 802, 803, 804, 805, 806, 812, 813, 816.

Also, FYI…
Diag screen SDV Session Info, SamSvcID/Type shows the diff between broadcast and TRUE switched. Seems there’s not a video stream on the 99MHZ QAM my STB tunes to for EVERY SDV station. Level is OK at +2 dbmv.

A little bit of history…
I’ve had two tech visits recently and a STB replacement but the same issues remain….When I try to tune to a TRUE switched video channel I receive the barker screen…”please try again later”.

Curious note:
If only Cablevision support would answer my two, basic questions:

1) “Does the session controller see my channel change request”?….

2) “Does the edge QAM controller respond to the Session Controller’s notification to switch the video stream to my neighborhood”?

Their response to the above has been either “I don’t know”, “I can’t answer that question”, or “let me get you in touch with someone who can help”…..and that “someone who can help” always wants to make yet ANOTHER truck roll to my house which wastes my time, their money and accomplishes absolutely zero, returning us all back to square one wich is…my paid services haven’t worked properly for many months and Cablevision/Optonline can’t (or won’t) explain why.

BTW, I have the ‘Silver’ service and am entitled to all the above service I’m not presently receiving as I do receive them in SD in the 300 – 360 channel range.

And lastly, so ya’ll know, what’s behind my angst is that my last adventure with Cablevision/Optimum support required more than 5 on-site techs, 2 replacements of my pole-to-home drop with no relief over a 3-4 month period resulting, finally in a missed business deadline. Only after 4 months of service interruption and my ‘going off’ on a support manager at 2:00AM was this issue resolved. (And you should see what the Cablevision/Optonline techs did to the molded terminations of the home’s cable distribution in my basement! Not once did they ask permission to cut and reterminate. The cables are now all hacked with cheap, crimp on terminations and never, not once did their efforts result in a fix.)

As I can’t get anything close to a sane response from Cablevision/Optonline, and before I canvass the neighborhood (est. 500 homes well north of $1M), I’m hoping the regular folks that visit this site can help to sort this out….

So, back to the crux of the matter…..Is anyone in the Stamford area (especially Shippan) able to tune to….

800,807,808,809,810,811,814,815,818

Thanks a ton

]]> By: Stan Small http://www.buzzmachine.com/2007/02/20/cablevision-sucks/#comment-394618 Stan Small Mon, 18 May 2009 13:44:38 +0000 http://www.buzzmachine.com/index.php/2007/02/20/cablevision-sucks/#comment-394618 Can Get Family Basic for $29.99 With Out Having To Do Triple Play I called cablevision's disconnect line and threatened to leave. They said they would reduce my $52 dollar rate to $29.99 with out having to do triple play. I will still have to pay for 3 additional boxes. Just wanted to let everyone know this. Call and get your rate reduced. If I stay with cablevision and get their $29.99 deal and add on the cost of the cable boxes, and another $5 fee, I will be paying over $58 a month. My old rate with tax was around $55, with no boxes. Still its better than paying over $80 if I had to keep Family Basic at the $52 rate and add on the three boxes to view the channels they took away. But I have decided to go with Directv. With all their deals I will get over 200 channels, DVR, with DVR service, and 2 extra receivers for $52, per month if I spread all savings over the 24 month contract period. Beat that Cablevision!! I will then threaten to leave them and go with the best deal again after 2 years. Maybe FIOS will be in the area by then. FIOS is rated #1 by consumer reports, Directv is rated #4, and Cablevision is rated #7. Can Get Family Basic for $29.99 With Out Having To Do Triple Play

I called cablevision’s disconnect line and threatened to leave. They said they would reduce my $52 dollar rate to $29.99 with out having to do triple play. I will still have to pay for 3 additional boxes. Just wanted to let everyone know this. Call and get your rate reduced.

If I stay with cablevision and get their $29.99 deal and add on the cost of the cable boxes, and another $5 fee, I will be paying over $58 a month. My old rate with tax was around $55, with no boxes. Still its better than paying over $80 if I had to keep Family Basic at the $52 rate and add on the three boxes to view the channels they took away.

But I have decided to go with Directv. With all their deals I will get over 200 channels, DVR, with DVR service, and 2 extra receivers for $52, per month if I spread all savings over the 24 month contract period. Beat that Cablevision!! I will then threaten to leave them and go with the best deal again after 2 years. Maybe FIOS will be in the area by then. FIOS is rated #1 by consumer reports, Directv is rated #4, and Cablevision is rated #7.

]]> By: I MISS COMCAST http://www.buzzmachine.com/2007/02/20/cablevision-sucks/#comment-392582 I MISS COMCAST Sun, 05 Apr 2009 18:04:52 +0000 http://www.buzzmachine.com/index.php/2007/02/20/cablevision-sucks/#comment-392582 I have moved several times in the past few years. And the first thing I think is "Pleeease dont let me be in Cablevision area". THey are sooo outdated and inconvenient (besides the lack of customer service and tech support) I now have just basic cable and have to scroll through 1,000 channels that I don't get, and the search feature is by 1 letter.. which takes forever and a day, the IO "free" are is a huge joke. I miss Comcast. THey allow you to set up your menu by Favorites to scroll through, if Im looking for a title I can put in several letters to find it easy, and their FREE stuff is outstanding and I miss it soooo much. I may even considering moving to get Comcast back. Cablevision is exactly the same and hasnt moved up at all in technology since I had them 10-15 yrs ago. so sad they dont care enough about their customers..Guess they feel they have them over a barrel with being locked in an area. FOR NOW that is. I have moved several times in the past few years. And the first thing I think is “Pleeease dont let me be in Cablevision area”. THey are sooo outdated and inconvenient (besides the lack of customer service and tech support) I now have just basic cable and have to scroll through 1,000 channels that I don’t get, and the search feature is by 1 letter.. which takes forever and a day, the IO “free” are is a huge joke. I miss Comcast. THey allow you to set up your menu by Favorites to scroll through, if Im looking for a title I can put in several letters to find it easy, and their FREE stuff is outstanding and I miss it soooo much. I may even considering moving to get Comcast back. Cablevision is exactly the same and hasnt moved up at all in technology since I had them 10-15 yrs ago. so sad they dont care enough about their customers..Guess they feel they have them over a barrel with being locked in an area. FOR NOW that is.

]]> By: Jacko http://www.buzzmachine.com/2007/02/20/cablevision-sucks/#comment-392049 Jacko Sat, 21 Mar 2009 21:04:19 +0000 http://www.buzzmachine.com/index.php/2007/02/20/cablevision-sucks/#comment-392049 I had a interesting experience with cablevison today. I have family in from out of town and a tech arrived at my door with no warning. Apparently due to a oversight my check was returned and the tech came into my home on a saturday morning to remove my cable box and modem. I called customer service to explain to them that i had all intension of paying on monday morning without any effort to resolve the situation and after refusing a credit card or debit as a valid form of payment the tech left with our modem and cable box. i am appalled and when cablevision/comcast was a monopoly this my have worked. I have and appointment to have FIOS set up on weds. I had a interesting experience with cablevison today. I have family in from out of town and a tech arrived at my door with no warning. Apparently due to a oversight my check was returned and the tech came into my home on a saturday morning to remove my cable box and modem. I called customer service to explain to them that i had all intension of paying on monday morning without any effort to resolve the situation and after refusing a credit card or debit as a valid form of payment the tech left with our modem and cable box. i am appalled and when cablevision/comcast was a monopoly this my have worked. I have and appointment to have FIOS set up on weds.

]]> By: Yea? Ok. http://www.buzzmachine.com/2007/02/20/cablevision-sucks/#comment-389645 Yea? Ok. Tue, 20 Jan 2009 21:38:52 +0000 http://www.buzzmachine.com/index.php/2007/02/20/cablevision-sucks/#comment-389645 Lamont, First learn to spell, "inquiries". Secondly, no one wants to speak to an "assistant" supervisor. And finally, if you really are an assistant supervisor, why not provide your cablevision email address rather than some bogus aol email address? Lamont,

First learn to spell, “inquiries”. Secondly, no one wants to speak to an “assistant” supervisor. And finally, if you really are an assistant supervisor, why not provide your cablevision email address rather than some bogus aol email address?

]]> By: Lamont http://www.buzzmachine.com/2007/02/20/cablevision-sucks/#comment-376960 Lamont Mon, 09 Jun 2008 10:49:06 +0000 http://www.buzzmachine.com/index.php/2007/02/20/cablevision-sucks/#comment-376960 Hi, I am an assistant supervisor at cablevision. If you have any technical or general inquirires you can always shoot me an e-mail. lby87@aol.com Hi,
I am an assistant supervisor at cablevision. If you have any technical or general inquirires you can always shoot me an e-mail.

lby87@aol.com

]]> By: Thel http://www.buzzmachine.com/2007/02/20/cablevision-sucks/#comment-376715 Thel Thu, 05 Jun 2008 05:03:50 +0000 http://www.buzzmachine.com/index.php/2007/02/20/cablevision-sucks/#comment-376715 Cablevision sucks!!! I called them to install cable in my new home and I let them know before they came out that exterior wires needed to be installed. They came out 4 days in a row, 2 of which were past their sun up to sun down window of service, and did nothing. Apparently the interior techs can complete the exterior jobs but refuse to because the exterior techs make $200 while they only make $22.37 and are responsible for themselves if they fall off the pole/roof. I can understand the interior guys not wanting to do it. What I cant understand is why Cablevision insists on sending only the interior techs. I was so frustrated that I canceled my service and asked for a refund of my money. A refund that I got two months later. I was so happy to be done with them. I currently have DTV cause FIOS isn't in my area. It takes some getting used to but I have no complaints. I've spoken to customer svc once and had my problem resolved. PS: I have two tenants who also got the run around with Cablevision and their antics and we all have Verizon with out any qualms. Cablevision sucks!!!

I called them to install cable in my new home and I let them know before they came out that exterior wires needed to be installed. They came out 4 days in a row, 2 of which were past their sun up to sun down window of service, and did nothing.

Apparently the interior techs can complete the exterior jobs but refuse to because the exterior techs make $200 while they only make $22.37 and are responsible for themselves if they fall off the pole/roof. I can understand the interior guys not wanting to do it. What I cant understand is why Cablevision insists on sending only the interior techs. I was so frustrated that I canceled my service and asked for a refund of my money. A refund that I got two months later. I was so happy to be done with them.

I currently have DTV cause FIOS isn’t in my area. It takes some getting used to but I have no complaints. I’ve spoken to customer svc once and had my problem resolved.

PS: I have two tenants who also got the run around with Cablevision and their antics and we all have Verizon with out any qualms.

]]> By: James http://www.buzzmachine.com/2007/02/20/cablevision-sucks/#comment-373987 James Mon, 28 Apr 2008 18:54:21 +0000 http://www.buzzmachine.com/index.php/2007/02/20/cablevision-sucks/#comment-373987 I still have cable, FIOS seems great until you actually order it. I called Verizon FIOS to order phone, internet, and cable prior to my move in. My Consumer Order Summary was dated 3-28-08, and the scheduled installation date was 4-7-08. I reviewed the e-mail and all looked well. I move into my new house and install date comes. They setup an 8 AM-noon window. I already had the Optical Network Terminal unit (ONT) in my house, so I figured this would be cake for them. I am a Sys Admin at an ISP, so the internet stuff I could do myself with ease. On install day, no one showed, no one called. I had my mobile with me at ALL times. So around 1:30 PM I called Verizon to see what was going on. If something came up, I had a week off to move in and if they needed to come by in a day or two, I was totally cool with that. After about an hour on hold I got in touch with a “state level” dispatcher. That said that there were “no facilities available for my order” and I was called. Nope, I wasn’t called; they did have my cell (which I had with me all of the time) in their records. I wanted them to come out later in the week if possible since I was home. They said that their next available time for me was 4-12-08, which was a day where I was going to a wedding. The next available time after that was at the end of the month, on a work day for me. Basically because they did not show up, or even notify me with a reason, they put me at the back of the line. I was trying to escalate my request and the support only gave me unreasonable dates and that “no facilities available for my order” BS. I later wanted to get my copper line put back so I could at least get phone service, and after a long wait in hold they gave me the end of the month as a date. Basically I was being run around in circles and being shoved to the end of the line because Verizon screwed up my installation. I was told the only way I could get it sooner is if I “knew an installer who’d do me a favor,” and I was pretty much screwed with the window of time I had to get the service installed. The salesperson fed me a load of bull and the installer didn’t even call me with a reason. I tried to figure out what “no facilities available for my order” meant, and why this was such a problem since I already had the ONT in my house. Half of their work was already done. The same day, I called a local cable company who installed my phone, internet, and cable the next day. They showed up on time and did the normal pre and post appointment verification. I unplugged the ONT in my house and let the battery go out. Verizon gave me such a lousy customer experience I swore I would never do business with them, and be sure to let other people know about their awful customer service and commitments they setup and do not honor. Verizon screwed up prior when they bought Bell Atlantic, and screwed up our perfectly find DSL service I had around 98/99. My money is going to a competitor, and Verizon won’t see it because they have abysmal customer service. I am certainly interested in fiber optic lines connected to my house, but so long as Verizon is the only provider, I will happily do without. James Herndon, VA I still have cable, FIOS seems great until you actually order it. I called Verizon FIOS to order phone, internet, and cable prior to my move in. My Consumer Order Summary was dated 3-28-08, and the scheduled installation date was 4-7-08. I reviewed the e-mail and all looked well. I move into my new house and install date comes. They setup an 8 AM-noon window. I already had the Optical Network Terminal unit (ONT) in my house, so I figured this would be cake for them. I am a Sys Admin at an ISP, so the internet stuff I could do myself with ease.

On install day, no one showed, no one called. I had my mobile with me at ALL times. So around 1:30 PM I called Verizon to see what was going on. If something came up, I had a week off to move in and if they needed to come by in a day or two, I was totally cool with that. After about an hour on hold I got in touch with a “state level” dispatcher. That said that there were “no facilities available for my order” and I was called. Nope, I wasn’t called; they did have my cell (which I had with me all of the time) in their records. I wanted them to come out later in the week if possible since I was home. They said that their next available time for me was 4-12-08, which was a day where I was going to a wedding. The next available time after that was at the end of the month, on a work day for me.

Basically because they did not show up, or even notify me with a reason, they put me at the back of the line. I was trying to escalate my request and the support only gave me unreasonable dates and that “no facilities available for my order” BS. I later wanted to get my copper line put back so I could at least get phone service, and after a long wait in hold they gave me the end of the month as a date. Basically I was being run around in circles and being shoved to the end of the line because Verizon screwed up my installation. I was told the only way I could get it sooner is if I “knew an installer who’d do me a favor,” and I was pretty much screwed with the window of time I had to get the service installed. The salesperson fed me a load of bull and the installer didn’t even call me with a reason. I tried to figure out what “no facilities available for my order” meant, and why this was such a problem since I already had the ONT in my house. Half of their work was already done.

The same day, I called a local cable company who installed my phone, internet, and cable the next day. They showed up on time and did the normal pre and post appointment verification. I unplugged the ONT in my house and let the battery go out. Verizon gave me such a lousy customer experience I swore I would never do business with them, and be sure to let other people know about their awful customer service and commitments they setup and do not honor. Verizon screwed up prior when they bought Bell Atlantic, and screwed up our perfectly find DSL service I had around 98/99. My money is going to a competitor, and Verizon won’t see it because they have abysmal customer service. I am certainly interested in fiber optic lines connected to my house, but so long as Verizon is the only provider, I will happily do without.

James
Herndon, VA

]]> By: Jane http://www.buzzmachine.com/2007/02/20/cablevision-sucks/#comment-372905 Jane Mon, 07 Apr 2008 18:46:39 +0000 http://www.buzzmachine.com/index.php/2007/02/20/cablevision-sucks/#comment-372905 Cablevision still sucks. Apparently they had a bad transistor on their transmission lines. This kind of a problem should have been obvious to them after they checked my equipment 4 different times and had me call in a Sony repairman to determine that the NEW HDTV was functioning properly. Instead they sent a stream of geniuses to my home repeatedly for two and a half months. They threatened to charge me for any furher visits if I kept on insisting on receiving the service I was paying for. One supervisor simply denied I had a double image and pixelation while his tech contradicted him when they both arrived for yet another visit. They made several appts and cancelled them without notifying me. Finally I had enough and contacted the Better Business Bureau. As soon as that agency contacted them they fixed the problem and after some arguing refunded me for 2 months service. Well the picture sucks again after a 3 week hiatus...here we go again. Cablevision still sucks. Apparently they had a bad transistor on their transmission lines. This kind of a problem should have been obvious to them after they checked my equipment 4 different times and had me call in a Sony repairman to determine that the NEW HDTV was functioning properly. Instead they sent a stream of geniuses to my home repeatedly for two and a half months. They threatened to charge me for any furher visits if I kept on insisting on receiving the service I was paying for. One supervisor simply denied I had a double image and pixelation while his tech contradicted him when they both arrived for yet another visit.
They made several appts and cancelled them without notifying me. Finally I had enough and contacted the Better Business Bureau. As soon as that agency contacted them they fixed the problem and after some arguing refunded me for 2 months service.
Well the picture sucks again after a 3 week hiatus…here we go again.

]]> By: Cable Guy http://www.buzzmachine.com/2007/02/20/cablevision-sucks/#comment-372300 Cable Guy Sat, 29 Mar 2008 13:22:00 +0000 http://www.buzzmachine.com/index.php/2007/02/20/cablevision-sucks/#comment-372300 http://cablevisionmustdie.blogspot.com/ http://cablevisionmustdie.blogspot.com/

]]> By: Verizon BLOWS http://www.buzzmachine.com/2007/02/20/cablevision-sucks/#comment-372140 Verizon BLOWS Thu, 27 Mar 2008 15:11:18 +0000 http://www.buzzmachine.com/index.php/2007/02/20/cablevision-sucks/#comment-372140 Save your time, money and headache and stick with Cable!!!! We just switched to Fios 3 weeks ago and today we switched back to Cablevision and thank god! Every one of the dozens of promises they made us turned out to be a lie and I spent 3 days on hold trying to speak to a customer service rep TO NO AVAIL. Literally holding for hours and calling back over and over. Then go online to the live chat, all they say is "you have to call the number". Then go to email, you get a computerized response. I couldn't get ANY customer service whatsoever. Here are some of the discoveries we made as soon as we agreed to sign up: 1- No HDTV boxes available for unknown amount of time, at least 2 months 2- No MSNBC. 3- The $99 a month bundle (which is was a big selling point b/c our cable bundle was $125) doesn't include taxes and fees like cable's price does so it's actually $120, basically the same as what we had. 4- They said we would get a free HBO package for a year. Lie, didn't get it. 5- They said we would get a $200 AmEx card and a $50 Target card. All we got was an offer for a $100 Circuit City gift card! 6- The Fios cable box makes a loud whirring sound all the time whether it's on or not!! So there is a loud whirring sound in your living room 24/7! 7- The guide interface on the tv SUCKS. It takes up almost the whole screen so you can't scroll through the guide while watching a program like you can on cable. 8- The DVR routinely cuts off the last minute of any show you tape. That's always a nice touch! 9- And of course the capper is that when you try to call, email or go on a live chat to address any of these issues, YOU CAN'T GET ANY SERVICE!! Switching to Fios/Verizon was an absolute disaster. I can't wait to get my cable back, which I never had a problem with. Save your time, money and headache and stick with Cable!!!! We just switched to Fios 3 weeks ago and today we switched back to Cablevision and thank god! Every one of the dozens of promises they made us turned out to be a lie and I spent 3 days on hold trying to speak to a customer service rep TO NO AVAIL. Literally holding for hours and calling back over and over. Then go online to the live chat, all they say is “you have to call the number”. Then go to email, you get a computerized response. I couldn’t get ANY customer service whatsoever. Here are some of the discoveries we made as soon as we agreed to sign up:

1- No HDTV boxes available for unknown amount of time, at least 2 months
2- No MSNBC.
3- The $99 a month bundle (which is was a big selling point b/c our cable bundle was $125) doesn’t include taxes and fees like cable’s price does so it’s actually $120, basically the same as what we had.
4- They said we would get a free HBO package for a year. Lie, didn’t get it.
5- They said we would get a $200 AmEx card and a $50 Target card. All we got was an offer for a $100 Circuit City gift card!
6- The Fios cable box makes a loud whirring sound all the time whether it’s on or not!! So there is a loud whirring sound in your living room 24/7!
7- The guide interface on the tv SUCKS. It takes up almost the whole screen so you can’t scroll through the guide while watching a program like you can on cable.
8- The DVR routinely cuts off the last minute of any show you tape. That’s always a nice touch!
9- And of course the capper is that when you try to call, email or go on a live chat to address any of these issues, YOU CAN’T GET ANY SERVICE!!

Switching to Fios/Verizon was an absolute disaster. I can’t wait to get my cable back, which I never had a problem with.

]]> By: lvaders http://www.buzzmachine.com/2007/02/20/cablevision-sucks/#comment-368354 lvaders Mon, 04 Feb 2008 00:27:16 +0000 http://www.buzzmachine.com/index.php/2007/02/20/cablevision-sucks/#comment-368354 Verizons FiOS service ROCKS !!!!! Blows the doors off of Optimum Off Line. 2 years, NO PROBLEMS. Verizons FiOS service ROCKS !!!!!

Blows the doors off of Optimum Off Line.

2 years, NO PROBLEMS.

]]> By: Chris http://www.buzzmachine.com/2007/02/20/cablevision-sucks/#comment-363442 Chris Sun, 18 Nov 2007 05:51:24 +0000 http://www.buzzmachine.com/index.php/2007/02/20/cablevision-sucks/#comment-363442 No, cable does suck. Ever since my grandparents signed up for it so many years ago when it was the only choice, the picture has gotten worse, channels have been rearranged and moved up to more expensive packages, and the price has skyrocketed ($49.60 for family cable!) At least we haven't needed to call CS yet! Not to mention my friends who have crapplevision frequently have service dropouts and their internet speed NEVER reaches 15/3, it's at most 9/1 on a good day. They constantly lie in their commercials and never deliver what they promise. FiOS TV was recently approved in our city...that spells bad news for Cablevision. No, cable does suck. Ever since my grandparents signed up for it so many years ago when it was the only choice, the picture has gotten worse, channels have been rearranged and moved up to more expensive packages, and the price has skyrocketed ($49.60 for family cable!) At least we haven’t needed to call CS yet! Not to mention my friends who have crapplevision frequently have service dropouts and their internet speed NEVER reaches 15/3, it’s at most 9/1 on a good day. They constantly lie in their commercials and never deliver what they promise.
FiOS TV was recently approved in our city…that spells bad news for Cablevision.

]]> By: Cable Hater http://www.buzzmachine.com/2007/02/20/cablevision-sucks/#comment-357655 Cable Hater Thu, 23 Aug 2007 00:56:18 +0000 http://www.buzzmachine.com/index.php/2007/02/20/cablevision-sucks/#comment-357655 Cablevision does really suck. I lose my connection a few times a week. There is a new Rant Website for Cable Employees and Customers Rant away at http://www.cablerant.com Hopefully an employee will see your post and give you some insight into their issues. Cablevision does really suck.
I lose my connection a few times a week.

There is a new Rant Website for Cable Employees and Customers

Rant away at http://www.cablerant.com

Hopefully an employee will see your post and give you some insight into their issues.

]]> By: Pau http://www.buzzmachine.com/2007/02/20/cablevision-sucks/#comment-355598 Pau Wed, 01 Aug 2007 00:15:35 +0000 http://www.buzzmachine.com/index.php/2007/02/20/cablevision-sucks/#comment-355598 Hello,all i hear is you people bash cablevision,but ive had them for years and i am very happy with them.There customer service is good,and there techs are great...i know you people will bash me but your not happy with service.if you think fios is better give me a break no news 12 or local progaming give me a break...VERIZON IS SOOOO OUT OF TOUCH///UNO WHAT THEY SUCK!!!!!! Hello,all i hear is you people bash cablevision,but ive had them for years and i am very happy with them.There customer service is good,and there techs are great…i know you people will bash me but your not happy with service.if you think fios is better give me a break no news 12 or local progaming give me a break…VERIZON IS SOOOO OUT OF TOUCH///UNO WHAT THEY SUCK!!!!!!

]]> By: joe http://www.buzzmachine.com/2007/02/20/cablevision-sucks/#comment-349381 joe Mon, 07 May 2007 03:46:48 +0000 http://www.buzzmachine.com/index.php/2007/02/20/cablevision-sucks/#comment-349381 Hello i am a verizon tech, I install & repair fios daily if anybody has any questions you can email me i will get back to you with and answer............ Jnigito1@verizon.net Hello i am a verizon tech, I install & repair fios daily if anybody has any questions you can email me i will get back to you with and answer…………

Jnigito1@verizon.net

]]> By: Dinosaur Trader http://www.buzzmachine.com/2007/02/20/cablevision-sucks/#comment-349227 Dinosaur Trader Thu, 03 May 2007 13:12:48 +0000 http://www.buzzmachine.com/index.php/2007/02/20/cablevision-sucks/#comment-349227 Jeff, I referenced your post (and many of the links within) on my blog because when I searched for "Cablevision Sucks" on Google you were the first to come up. Just thought you may find the post humorous, or at least you'd see you weren't the only poor soul tortured by Cablevision. http://dinosaurtrader.blogspot.com/2007/05/cablevision-sucks.html Take it easy, -DT Jeff,

I referenced your post (and many of the links within) on my blog because when I searched for “Cablevision Sucks” on Google you were the first to come up.

Just thought you may find the post humorous, or at least you’d see you weren’t the only poor soul tortured by Cablevision.

http://dinosaurtrader.blogspot.com/2007/05/cablevision-sucks.html

Take it easy,

-DT

]]> By: Todd http://www.buzzmachine.com/2007/02/20/cablevision-sucks/#comment-344565 Todd Wed, 07 Mar 2007 21:41:46 +0000 http://www.buzzmachine.com/index.php/2007/02/20/cablevision-sucks/#comment-344565 MeTV Network, Inc. the niche Internet protocol television (IPTV) programming specialist, announced today that it has launched ToonTV™ an all-cartoon network designed for kids of all ages. The channel contains countless hours of great, hard-to-find, classic cartoons like Popeye, Tom & Jerry, Gumby, Casper the Friendly Ghost, Betty Boop, and a lot more. As an added bonus for viewers, for the first thirty days, ToonTV™ will be entirely commercial free! “Even in a world of 200 cable and satellite television channels, parents have a hard time finding appropriate programming for their children”, said Jeff Pescatello, co-founder of MeTV. “Parents are really comfortable with the classic cartoons found on ToonTV™ because they grew up watching them”, Pescatello continued. “The strength of IPTV is that you can have thousands of channels narrowly tailored to specific interests. We designed ToonTV™ so that it is appropriate for a 7 year old all day long, seven days a week.” Pescatello said. “MeTV has a very deep catalog of family programming. Over the next several months, you will see us launch many more family and children oriented channels”, finished Pescatello. MeTV will license ToonTV™ to companies looking to add high-quality IPTV programming to their offerings. Additionally, MeTV has partnered with Jetcast, Inc. to make ToonTV™ available to anyone using Jetcast’s free streaming service. ToonTV™ can be found on www.MeTV.com and www.jetcast.com. MeTV Network, Inc. the niche Internet protocol television (IPTV) programming specialist, announced today that it has launched ToonTV™ an all-cartoon network designed for kids of all ages. The channel contains countless hours of great, hard-to-find, classic cartoons like Popeye, Tom & Jerry, Gumby, Casper the Friendly Ghost, Betty Boop, and a lot more. As an added bonus for viewers, for the first thirty days, ToonTV™ will be entirely commercial free!

“Even in a world of 200 cable and satellite television channels, parents have a hard time finding appropriate programming for their children”, said Jeff Pescatello, co-founder of MeTV. “Parents are really comfortable with the classic cartoons found on ToonTV™ because they grew up watching them”, Pescatello continued. “The strength of IPTV is that you can have thousands of channels narrowly tailored to specific interests. We designed ToonTV™ so that it is appropriate for a 7 year old all day long, seven days a week.” Pescatello said. “MeTV has a very deep catalog of family programming. Over the next several months, you will see us launch many more family and children oriented channels”, finished Pescatello.

MeTV will license ToonTV™ to companies looking to add high-quality IPTV programming to their offerings. Additionally, MeTV has partnered with Jetcast, Inc. to make ToonTV™ available to anyone using Jetcast’s free streaming service. ToonTV™ can be found on http://www.MeTV.com and http://www.jetcast.com.

]]> By: On Digital Media » Blog Archive » On Digital Media, Episode #25 http://www.buzzmachine.com/2007/02/20/cablevision-sucks/#comment-344153 On Digital Media » Blog Archive » On Digital Media, Episode #25 Thu, 01 Mar 2007 01:08:18 +0000 http://www.buzzmachine.com/index.php/2007/02/20/cablevision-sucks/#comment-344153 [...] Jeff Jarvis wants FIOS so bad, he’d dig the trench himself. Funny… [...] [...] Jeff Jarvis wants FIOS so bad, he’d dig the trench himself. Funny… [...]

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