Comments on: In Austin http://www.buzzmachine.com/2007/03/30/in-austin/ by Jeff Jarvis Fri, 29 Aug 2008 20:02:50 +0000 http://wordpress.org/?v=2.5.1 By: Rod Stanton http://www.buzzmachine.com/2007/03/30/in-austin/#comment-347000 Rod Stanton Thu, 05 Apr 2007 18:21:41 +0000 http://www.buzzmachine.com/2007/03/30/in-austin/#comment-347000 I bought my first Dell 10 years ago this year. I have continued to buy Dell because of their customer support. I have been the victom of several nasty bugs from various web sites between 1998 -2004. My hard drive and CPU were killed by one such attack in 04. (now have both router and firewall protection - which has worked for 1.8 years)The Dell folk first tried to fix 'em over the tele and then sent techs with new parts for both; and the new parts were here in a day! Dell is way ahead of Apple, or IBM. I can not talk about anyone else but these other 2 are not nearly as good nor as fast as Dell. I bought my first Dell 10 years ago this year. I have continued to buy Dell because of their customer support. I have been the victom of several nasty bugs from various web sites between 1998 -2004. My hard drive and CPU were killed by one such attack in 04. (now have both router and firewall protection - which has worked for 1.8 years)The Dell folk first tried to fix ‘em over the tele and then sent techs with new parts for both; and the new parts were here in a day!

Dell is way ahead of Apple, or IBM. I can not talk about anyone else but these other 2 are not nearly as good nor as fast as Dell.

]]> By: Debby http://www.buzzmachine.com/2007/03/30/in-austin/#comment-346707 Debby Mon, 02 Apr 2007 22:52:00 +0000 http://www.buzzmachine.com/2007/03/30/in-austin/#comment-346707 Dear Christine, My name is Debby and I am with Dell Corporate Headquarters. I read your post and wanted to extend my apologizes for any frustrations this experience may have caused for you. If you would contact me directly at Customer_Advocate@Dell.com, I would be happy to research this further on your behalf. I look forward to your response. Thank You, Debby Dell Customer Advocate Customer_Advocate@Dell.com Dear Christine,

My name is Debby and I am with Dell Corporate Headquarters.
I read your post and wanted to extend my apologizes for any frustrations this experience may have caused for you.
If you would contact me directly at Customer_Advocate@Dell.com, I would be happy to research this further on your behalf.

I look forward to your response.

Thank You,
Debby
Dell Customer Advocate
Customer_Advocate@Dell.com

]]> By: jason http://www.buzzmachine.com/2007/03/30/in-austin/#comment-346705 jason Mon, 02 Apr 2007 22:04:09 +0000 http://www.buzzmachine.com/2007/03/30/in-austin/#comment-346705 @Christine Crossland: Have you ever heard of web orders? http://accessories.us.dell.com/sna/category.aspx?c=us&category_id=5630&cs=19&l=en&s=dhs&~ck=anav @Christine Crossland:

Have you ever heard of web orders?

http://accessories.us.dell.com/sna/category.aspx?c=us&category_id=5630&cs=19&l=en&s=dhs&~ck=anav

]]> By: Christine Crossland http://www.buzzmachine.com/2007/03/30/in-austin/#comment-346514 Christine Crossland Sat, 31 Mar 2007 15:26:41 +0000 http://www.buzzmachine.com/2007/03/30/in-austin/#comment-346514 How could you speak to those Dell b******s after what you found out about their customer service?? They might have flannelled you a bit at the time of your complaint, but nothing has changed. I just ordered 5 ink cartridges over the phone; it took 25 minutes, I had to repeat everything 5 or 6 times, correct the guy 3 or 4 times, wait on hold until I lost the will to live, and finally be cut off when I asked to speak to his supervisor. As you can't get the cartridges from anyone else, it seems Dell are confident that they can treat their captive market however they b well like. The swines. How could you speak to those Dell b******s after what you found out about their customer service??
They might have flannelled you a bit at the time of your complaint, but nothing has changed.
I just ordered 5 ink cartridges over the phone; it took 25 minutes, I had to repeat everything 5 or 6 times, correct the guy 3 or 4 times, wait on hold until I lost the will to live, and finally be cut off when I asked to speak to his supervisor.
As you can’t get the cartridges from anyone else, it seems Dell are confident that they can treat their captive market however they b well like. The swines.

]]> By: hugh macleod http://www.buzzmachine.com/2007/03/30/in-austin/#comment-346479 hugh macleod Sat, 31 Mar 2007 09:06:01 +0000 http://www.buzzmachine.com/2007/03/30/in-austin/#comment-346479 Heh. I was in Austin two weeks ago.... I remember thinking I had never seen so many tatoos on pretty girls in my life. And I went to UT, I don't remember them then, so I imagine it's a recent phenom.... Heh. I was in Austin two weeks ago…. I remember thinking I had never seen so many tatoos on pretty girls in my life. And I went to UT, I don’t remember them then, so I imagine it’s a recent phenom….

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