Comments on: Drinks with Dell http://www.buzzmachine.com/2007/04/03/drinks-with-dell/ by Jeff Jarvis Fri, 10 Feb 2012 09:28:45 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: T. Walker http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-464451 T. Walker Tue, 10 Jan 2012 17:44:03 +0000 http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-464451 Interesting. As someone who can often choose which companies are presented for product selection when new contracts are up for grabs, I find this ... interesting. And I take heed of the warnings to investigate support and service thoroughly before selecting the top five picks. Basically I will google search and see before dealing with any company for work. Why not? It is fast, easy, and I read rapidly. Good service should be rewarded, bad should be discarded. Interesting. As someone who can often choose which companies are presented for product selection when new contracts are up for grabs, I find this … interesting. And I take heed of the warnings to investigate support and service thoroughly before selecting the top five picks. Basically I will google search and see before dealing with any company for work. Why not? It is fast, easy, and I read rapidly. Good service should be rewarded, bad should be discarded.

]]> By: Blogs changing Dell | Open (minds, finds, conversations)... http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-455394 Blogs changing Dell | Open (minds, finds, conversations)... Wed, 03 Aug 2011 08:58:44 +0000 http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-455394 [...] ignore these stories but eventually it started to listen. And as it listened it began to change. Jarvis sums up the story after having met with the “outreach” team that mans the Direct2Dell blog : they put [...] [...] ignore these stories but eventually it started to listen. And as it listened it began to change. Jarvis sums up the story after having met with the “outreach” team that mans the Direct2Dell blog : they put [...]

]]> By: Les médias sociaux contre les marques ? « ExBobo Bloc Notes http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-406750 Les médias sociaux contre les marques ? « ExBobo Bloc Notes Fri, 01 Jan 2010 16:15:56 +0000 http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-406750 [...] n’est pas sans rappeler la célèbre histoire de Jeff Jarvis contre Dell et la stratégie Web 2.0 qui en découla. Mais cet épisode mérite un billet à lui tout [...] [...] n’est pas sans rappeler la célèbre histoire de Jeff Jarvis contre Dell et la stratégie Web 2.0 qui en découla. Mais cet épisode mérite un billet à lui tout [...]

]]> By: Drinks with Dell BuzzMachine | Outdoor Ceiling Fans http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-395631 Drinks with Dell BuzzMachine | Outdoor Ceiling Fans Sun, 31 May 2009 10:05:39 +0000 http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-395631 [...] Drinks with Dell BuzzMachine Posted by root 3 hours ago (http://www.buzzmachine.com) New engine in my monte carlo mysteriously blew up just 200 miles out of warranty in regard toi my comment above dell should inquire with quark about how easy it i had a ceiling fan installed by some mom and pop outfit in tiachung buzzmachine is proudly po Discuss  |  Bury |  News | Drinks with Dell BuzzMachine [...] [...] Drinks with Dell BuzzMachine Posted by root 3 hours ago (http://www.buzzmachine.com) New engine in my monte carlo mysteriously blew up just 200 miles out of warranty in regard toi my comment above dell should inquire with quark about how easy it i had a ceiling fan installed by some mom and pop outfit in tiachung buzzmachine is proudly po Discuss  |  Bury |  News | Drinks with Dell BuzzMachine [...]

]]> By: Les marques en conversation : Les internautes sont entrés dans l’âge conversationnel. Et les marques ? - Marketing Professionnel http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-390642 Les marques en conversation : Les internautes sont entrés dans l’âge conversationnel. Et les marques ? - Marketing Professionnel Mon, 16 Feb 2009 15:01:22 +0000 http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-390642 [...] peut égaler en influence un puissant site institutionnel d’entreprise : les exemples du mail de Jeff Jarvis à Dell et des vidéos sur l’ouverture de [...] [...] peut égaler en influence un puissant site institutionnel d’entreprise : les exemples du mail de Jeff Jarvis à Dell et des vidéos sur l’ouverture de [...]

]]> By: Billy http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-373290 Billy Mon, 14 Apr 2008 12:21:54 +0000 http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-373290 Dell should make product manuals with the correct operating system. Billy Dell should make product manuals with the correct operating system.

Billy

]]> By: Dellpass http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-363246 Dellpass Wed, 14 Nov 2007 15:31:03 +0000 http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-363246 It just goes to show that you can get results if you are persistent. Kudos :) It just goes to show that you can get results if you are persistent. Kudos :)

]]> By: “It’s a Conversation, Stupid! Part 3: The Approach” « SocialTNT http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-361510 “It’s a Conversation, Stupid! Part 3: The Approach” « SocialTNT Wed, 10 Oct 2007 17:09:55 +0000 http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-361510 [...] you remember Jeff Jarvis’ “Dell Hell”? He had some problems with Dell and voiced them on his (high-trafficked) blog. Dell ignored the [...] [...] you remember Jeff Jarvis’ “Dell Hell”? He had some problems with Dell and voiced them on his (high-trafficked) blog. Dell ignored the [...]

]]> By: “It’s a Conversation, Stupid! Part 3: The Approach” « SocialTNT http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-361447 “It’s a Conversation, Stupid! Part 3: The Approach” « SocialTNT Tue, 09 Oct 2007 19:31:47 +0000 http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-361447 [...] you remember Jeff Jarvis’ “Dell Hell”? He had some problems with Dell and voiced them on his (very well read) blog. Dell ignored the [...] [...] you remember Jeff Jarvis’ “Dell Hell”? He had some problems with Dell and voiced them on his (very well read) blog. Dell ignored the [...]

]]> By: BuzzMachine » Blog Archive » Interviewing Michael Dell http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-360521 BuzzMachine » Blog Archive » Interviewing Michael Dell Sat, 22 Sep 2007 18:55:24 +0000 http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-360521 [...] (from the old blog design) here. Later posts (post-redesign) here. It all started June 21, 2005. * Drinks with Dell. * The funniest Dell post. * White paper on the saga here. Followup study on Dell’s progress [...] [...] (from the old blog design) here. Later posts (post-redesign) here. It all started June 21, 2005. * Drinks with Dell. * The funniest Dell post. * White paper on the saga here. Followup study on Dell’s progress [...]

]]> By: David Marshall http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-356931 David Marshall Tue, 14 Aug 2007 03:43:38 +0000 http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-356931 Now how sad is that. I spelled my home city wrong! Taichung! If just feels better making it right!! Now how sad is that. I spelled my home city wrong! Taichung! If just feels better making it right!!

]]> By: David Marshall http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-356929 David Marshall Tue, 14 Aug 2007 03:40:45 +0000 http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-356929 Jeff, I know you have shown a renewed interest in Dell's efforts to connect with their customers on the web. In the event that you haven't heard, Dell has officially started their "Free Motherboard Upgrade Program" for their XPS 700 customers. Go here and work backwards to see the many posts that Lionel has put up. http://direct2dell.com/ As I have expressed before; I am saddened by the lack of coverage that an "event" like this has attracted. It seems that most everyone takes aim at companies like Dell, criticizing them for not "listening" to their customers. And now that there finally is solid tangible proof that Dell really is not just talking about listening to customers, but are "putting their money where their mouth is", the media excuses the lack of coverage with, "It isn't what the readers want to hear about." No doubt, that if the media decided that they wanted to make it newsworthy they could, but that would require some guts and no doubt is too risky. I was able to get a large media outlet to cover the “bad and the ugly” of the XPS 700 launch, but try as I might, I cannot get the editors to comment on the “good.” As the jobs continue to shift to Asia, and as China marches higher and higher on top of its 1.5 Trillion pile of American Dollars, maybe it is time to make "Doing the noble thing”, popular, before everyone in our culture considers it popular to buy foreign. I lived in Taiwan for 12 years and service is everything. I had a ceiling fan installed by some mom and pop outfit in Tiachung. Two guys worked all day to get it installed and to see me satisfied. It cost me $20 U.S., yet somehow they managed to "see" profit! China didn’t just stumble into this world economy. Jeff, I know you have shown a renewed interest in Dell’s efforts to connect with their customers on the web. In the event that you haven’t heard, Dell has officially started their “Free Motherboard Upgrade Program” for their XPS 700 customers. Go here and work backwards to see the many posts that Lionel has put up. http://direct2dell.com/

As I have expressed before; I am saddened by the lack of coverage that an “event” like this has attracted. It seems that most everyone takes aim at companies like Dell, criticizing them for not “listening” to their customers. And now that there finally is solid tangible proof that Dell really is not just talking about listening to customers, but are “putting their money where their mouth is”, the media excuses the lack of coverage with, “It isn’t what the readers want to hear about.”

No doubt, that if the media decided that they wanted to make it newsworthy they could, but that would require some guts and no doubt is too risky. I was able to get a large media outlet to cover the “bad and the ugly” of the XPS 700 launch, but try as I might, I cannot get the editors to comment on the “good.”

As the jobs continue to shift to Asia, and as China marches higher and higher on top of its 1.5 Trillion pile of American Dollars, maybe it is time to make “Doing the noble thing”, popular, before everyone in our culture considers it popular to buy foreign.

I lived in Taiwan for 12 years and service is everything. I had a ceiling fan installed by some mom and pop outfit in Tiachung. Two guys worked all day to get it installed and to see me satisfied. It cost me $20 U.S., yet somehow they managed to “see” profit! China didn’t just stumble into this world economy.

]]> By: Dell http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-351542 Dell Sun, 17 Jun 2007 16:51:49 +0000 http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-351542 This is very encouraging, thanks much for this. And yes, u should get a Dell tattoo ;-) This is very encouraging, thanks much for this. And yes, u should get a Dell tattoo ;-)

]]> By: BuzzMachine » Blog Archive » Dell’s progress http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-351258 BuzzMachine » Blog Archive » Dell’s progress Tue, 12 Jun 2007 14:12:46 +0000 http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-351258 [...] the post-Dell-hell progress the company has made in involving its customers in its business, noting my softening and even admiration for their learning. “You can’t do digital media from one [...] [...] the post-Dell-hell progress the company has made in involving its customers in its business, noting my softening and even admiration for their learning. “You can’t do digital media from one [...]

]]> By: Tyler http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-349873 Tyler Wed, 16 May 2007 01:17:19 +0000 http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-349873 As graduate students at Northwestern University, we have recently been writing a blog about blogging and specifically the way that blogs are utilized in the business and academic worlds. We recently wrote about corporate blogs, and in our post we discussed the Direct2Dell blog that was launched in response to Dell Hell. We were wondering if the general public truly forgives Dell for their past poor customer service because they have created this blog, or if people are still critical of their customer service. We would love to here your opinion on our blog. Here is a link: http://cboimc.blogspot.com/. Thanks! As graduate students at Northwestern University, we have recently been writing a blog about blogging and specifically the way that blogs are utilized in the business and academic worlds. We recently wrote about corporate blogs, and in our post we discussed the Direct2Dell blog that was launched in response to Dell Hell. We were wondering if the general public truly forgives Dell for their past poor customer service because they have created this blog, or if people are still critical of their customer service. We would love to here your opinion on our blog. Here is a link: http://cboimc.blogspot.com/. Thanks!

]]> By: Peter Russert http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-349192 Peter Russert Wed, 02 May 2007 17:17:51 +0000 http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-349192 Great story. I kept wondering about the relevance to politics in addition to business. Great story. I kept wondering about the relevance to politics in addition to business.

]]> By: Dude http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-348984 Dude Fri, 27 Apr 2007 17:33:13 +0000 http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-348984 Dell's faults are entirely of their own making and of course they are going to take the time to listen to their biggest critic (Jeff). Jeff I believe you are walking a very fine line and not one that I envy in the slightest. No company is perfect, Dell however deserves more than their fair share of the blame heaped at them. That being said the reaction to their current demise wasn't like it happened overnight, it was years in the making. Now how do they correct that? Right now they look like they are in "damage control" mode. The long term problem that I see is that they now have a lot of Pissed off peeple out there that are not going to go running back with open arms. The one company I would equate Dell to is Quark. They are making all the same mistakes that Quark made in the late 90's early 00's. Quark has attempted to right their ship and Dell is using many of the same tactics. In regard toi my comment above Dell should inquire with Quark about how easy it has been to regain their former customers after years of systemic, relentless poor service. In Dell's case its now IBM, HP and even Apple that are reaping the benefit of the angry masses, instead of Adobe in Quark case. The parallels are striking. Dell’s faults are entirely of their own making and of course they are going to take the time to listen to their biggest critic (Jeff). Jeff I believe you are walking a very fine line and not one that I envy in the slightest. No company is perfect, Dell however deserves more than their fair share of the blame heaped at them. That being said the reaction to their current demise wasn’t like it happened overnight, it was years in the making.

Now how do they correct that? Right now they look like they are in “damage control” mode. The long term problem that I see is that they now have a lot of Pissed off peeple out there that are not going to go running back with open arms.

The one company I would equate Dell to is Quark. They are making all the same mistakes that Quark made in the late 90’s early 00’s. Quark has attempted to right their ship and Dell is using many of the same tactics. In regard toi my comment above Dell should inquire with Quark about how easy it has been to regain their former customers after years of systemic, relentless poor service.

In Dell’s case its now IBM, HP and even Apple that are reaping the benefit of the angry masses, instead of Adobe in Quark case. The parallels are striking.

]]> By: Brainjam » Jeff Jarvis har rökt fredspipa med Dell http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-348482 Brainjam » Jeff Jarvis har rökt fredspipa med Dell Fri, 20 Apr 2007 22:35:49 +0000 http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-348482 [...] de att inse vilken kraft som det finns i bloggen och att det nu är kunderna som har övertaget. Läs om hur han nu tar en öl tillsammans med Dells bloggansvariga. Det här är enormt viktigt att företag i Sverige ocksÃ¥ inser. MÃ¥nga kommer att fÃ¥ dÃ¥lig [...] [...] de att inse vilken kraft som det finns i bloggen och att det nu är kunderna som har övertaget. Läs om hur han nu tar en öl tillsammans med Dells bloggansvariga. Det här är enormt viktigt att företag i Sverige ocksÃ¥ inser. MÃ¥nga kommer att fÃ¥ dÃ¥lig [...]

]]> By: Dell: cambió la historia at Verborragia http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-348265 Dell: cambió la historia at Verborragia Thu, 19 Apr 2007 05:07:08 +0000 http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-348265 [...] un par de meses estoy leyendo que Dell está “haciendo las paces” con varios bloggers, Jeff Jarvis incluído, y están dando pasos y tendiendo puentes hacia los lugares correctos. Ahora puedo [...] [...] un par de meses estoy leyendo que Dell está “haciendo las paces” con varios bloggers, Jeff Jarvis incluído, y están dando pasos y tendiendo puentes hacia los lugares correctos. Ahora puedo [...]

]]> By: texastig http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-347976 texastig Mon, 16 Apr 2007 18:21:23 +0000 http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-347976 Here's a great idea. Dell should make product manuals with the correct operating system. They sell new laptops with Vista but the manual has WindowsXP reference's through it. Yes, I was one of the lucky ones not to get any info on Vista. I have to call techsupport all the time. Thanks Here’s a great idea. Dell should make product manuals with the correct operating system.
They sell new laptops with Vista but the manual has WindowsXP reference’s through it.
Yes, I was one of the lucky ones not to get any info on Vista. I have to call techsupport all the time.
Thanks

]]> By: Ben http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-347933 Ben Mon, 16 Apr 2007 04:19:09 +0000 http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-347933 In response to David UK: "Does anyone know how to get in touch with Dell when they do not answer e-mails?" Start a blog! In response to David UK: “Does anyone know how to get in touch with Dell when they do not answer e-mails?”
Start a blog!

]]> By: David UK http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-347833 David UK Sat, 14 Apr 2007 18:28:30 +0000 http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-347833 Dell - how do you get hold of them? I had a laptop delivered on Friday April 11 at 9.15am it was faulty, I reported it straight away and twice more since but I have had heard absolutely nothing from Dell. I wish I had listened to those who said what a poor company this is to deal with once they have your money. Does anyone know how to get in touch with Dell when they do not answer e-mails? Dell – how do you get hold of them?
I had a laptop delivered on Friday April 11 at 9.15am it was faulty, I reported it straight away and twice more since but I have had heard absolutely nothing from Dell. I wish I had listened to those who said what a poor company this is to deal with once they have your money. Does anyone know how to get in touch with Dell when they do not answer e-mails?

]]> By: ChuckzBlog II http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-347387 ChuckzBlog II Mon, 09 Apr 2007 20:44:07 +0000 http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-347387 [...] Link to BuzzMachine » Blog Archive » Drinks with Dell [...] [...] Link to BuzzMachine » Blog Archive » Drinks with Dell [...]

]]> By: Chuck Johnston http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-347350 Chuck Johnston Mon, 09 Apr 2007 16:13:05 +0000 http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-347350 Right on, Dave (Marshall)! I agree that the the traditional (print and electroninc) media should follow up on the positive results of customer empowerment in resolving debacles like the one involving the XPS 700. You wrote: "Is it any wonder that companies are afraid to take a risk and be honest, vulnerable, and apologetic and fix it to boot?" What company is going to go out and deliberately expose itself to negative publicity if no one notices their efforts to remedy the problems? Unfortunatley, it's not going to be the "sensation-based" media that gets the job done. Ultimately, the same grassroots network of bloggers that surface these problems are going to do it. They need to be the ones that get the word out about the good stuff—AND the bad stuff—that follows. I wonder if/when the traditional media are going to finally wake up to the fact that they are rapidly becoming irrelevant?) Right on, Dave (Marshall)! I agree that the the traditional (print and electroninc) media should follow up on the positive results of customer empowerment in resolving debacles like the one involving the XPS 700. You wrote: “Is it any wonder that companies are afraid to take a risk and be honest, vulnerable, and apologetic and fix it to boot?” What company is going to go out and deliberately expose itself to negative publicity if no one notices their efforts to remedy the problems? Unfortunatley, it’s not going to be the “sensation-based” media that gets the job done. Ultimately, the same grassroots network of bloggers that surface these problems are going to do it. They need to be the ones that get the word out about the good stuff—AND the bad stuff—that follows. I wonder if/when the traditional media are going to finally wake up to the fact that they are rapidly becoming irrelevant?)

]]> By: Yannick Manuri / Espresso - Blogue sur le marketing interactif » Blog Archive » Dell vs Jeff Jarvis (le pouvoir des blogues) http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-347145 Yannick Manuri / Espresso - Blogue sur le marketing interactif » Blog Archive » Dell vs Jeff Jarvis (le pouvoir des blogues) Fri, 06 Apr 2007 21:18:45 +0000 http://www.buzzmachine.com/2007/04/03/drinks-with-dell/#comment-347145 [...] billet sur Buzzmachine à propos de Ideastorm, un blogue corporatif de Dell. Je vous invite à y jeter un coup [...] [...] billet sur Buzzmachine à propos de Ideastorm, un blogue corporatif de Dell. Je vous invite à y jeter un coup [...]

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