The Dell lawyer action was a little much but so was the Economist action in trying to gear up a boycott when nothing really happened but a threatening email.

We live and learn, and have some gaffes and some successes….we are listening and learning so thank you to all.

As for the 23, not bbeing defensive….understand we all have out own tak on these issues. Just so you know we thought we would try and poke some fun at ourselves and be light….sorry some didnt see it that way

One of the highlights is talking with Lionel Menchaca and his team. They have cool jobs and they are totally into it. They surf the web, they find conversation about Dell, and they join in. They talk to a lot…

The letter from the Dell attorney and Gawker Media’s response are Internet law classics.

But what didn’t need to be done was the 22 other items, which essentially amounts to a sales pitch. “Now that I have your attention, let me sell you something . . . ”

I have to take exception with Jeff’s characterization of the rest of the post. Lionel would have been a lot better off just saying, “Yeah, we blew it” and walking off stage. Instead, we got an infomercial.

What stands out for me is that Lionel Menchaca followed the logic of what he was doing as Dell’s blogger to that conclusion. I have to speak out about this. Let’s get real: we blew it.

He then reverse company course all by himself, in his post.

“I believe in the customer voice—that’s why I signed up for this job in the first place.” In order to keep that belief he had to use his own voice and tell Dell.

You say “throws himself on his sword.” I say he’s testing what free speech means to Dell, how much they need it.