Comments on: Happy birthday - to Dell

By: Stefan

Stefan — Sat, 01 Sep 2007 23:01:19 +0000

I’ve been really impressed with Dell’s commitment to blogging. While I still think opportunities exist, Dell has really embraced their blog as a means for communicating with their customers. The downside is that the blog has been overrun with trolls. But I guess thats how it goes.

By: More on Vista Sucks : Fair or Unfair

More on Vista Sucks : Fair or Unfair — Thu, 30 Aug 2007 17:20:34 +0000

[...] A few years ago Jeff Jarvis penned a post about Dell Hell. I don’t think Dell ever recovered although they have a blog now. I abandoned Vista and Office 2007 for a MacBookPro just three months ago. My post suggested we [...]

By: Ben

Ben — Tue, 28 Aug 2007 16:42:26 +0000

I think using a Blog for such a big company as Dell is, is a perfect and very transparent way to communicate to people. Dealing with the prodcution problems they have with the m1330 shows that it is working.

By: Debbie

Debbie — Tue, 21 Aug 2007 01:14:45 +0000

I would like to express my dell hell. I ordered one of the new colored laptops in early June. Today is 20 Aug and still no laptop. I have had my color changed on me 3 times, I have spent hours on hold, I have been made many many promises in which zero have happened. I could go on and on. They are selling product that they do not have. Please if anyone has a way to get intouch with Michael Dell via usps, email, phone please let me know. Or if you have any suggestions please I’m open to anything as of right now. I can be reached via email dsfjsf@bellsouth.net. I would love to spread this to the world not to order colored laptops for they will never get one any time soon.

By: Ed Newman

Ed Newman — Thu, 16 Aug 2007 23:19:52 +0000

Dell has gone the way of Detroit the only thing worse then their product is their customer service.

We have 3 dells our 4th was a nightmare, we spent hours on the phone, tech was poor at best, they lost our laptop in transit and I end up with referb but I paid for a new lap top.

I intend to tell everyone who will listen that Dell has lost their way, lost my lap top and lost me as a customer.

I do realize they could care less but I’ll continue to spread the word.

By: The FASTForward Blog » If markets are conversations - if media will be conversations - then what do we do?: Enterprise 2.0 News, Coverage, and Commentary

Mon, 23 Jul 2007 17:03:18 +0000

[...] that it is clear that not only will markets be conversations where consumers have a voice - think Dell Hell and Jeff Jarvis - but also the media. The media will have to listen as well. They will have to host conversations as [...]

By: Wen-Dell

Wen-Dell — Mon, 23 Jul 2007 03:07:14 +0000

I am so impressed with the results of your postings regarding Dell’s Customer Service. I have just begun my own blog. Please feel free to take a look. I have more posts coming very soon. I have had a terrible experience all of which will be displayed very soon. My blog is: http://dell-usional.blogspot.com/

By: Tom Grey

Tom Grey — Wed, 18 Jul 2007 09:34:33 +0000

Keep watching Dell, Jeff — Dell is often watching you.

Perhaps you could comment on Michael Dell’s recent note on the need for more calculated risk-taking: “The attitude was to go five for five. It needs to be 8 for 10″.

I think this would be an excellent time to suggest good calculated risks for Dell to take.

By: Steve Boriss

Steve Boriss — Sun, 15 Jul 2007 12:46:08 +0000

Sorry, posted beneath wrong article. I’ll try again!

By: Steve Boriss

Steve Boriss — Sun, 15 Jul 2007 12:45:11 +0000

This page-one ad bruhaha is just another indicator of an industry that for decades has been acting on its own quirky thinking of what a newspaper should be, and stopped paying attention to the real perceptions, needs, and wants of its readers. The reverence with which they hold their news “products” (ouch, that probably hurt) does not match the real world views of their “customers” (now THAT was punching below the fold — we are “citizens,” not “customers”, remember?). (Steve Boriss, The Future of News)