Comments on: Comcast must listen http://www.buzzmachine.com/2007/10/08/comcast-must-listen/ by Jeff Jarvis Fri, 10 Feb 2012 12:21:30 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Rob, ATT Uverse Reviews http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-404126 Rob, ATT Uverse Reviews Thu, 05 Nov 2009 22:39:47 +0000 http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-404126 a year down the road and still Comcast is still having the same problem with its Customer Service...I wonder if they would still last for a year or two with the stiff competition in the market. a year down the road and still Comcast is still having the same problem with its Customer Service…I wonder if they would still last for a year or two with the stiff competition in the market.

]]> By: John Antone http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-384645 John Antone Sun, 26 Oct 2008 14:20:27 +0000 http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-384645 Why can't comcast come up with a voice activated remote that will run their cable box? My wife is blind but can see very little and when I'm gone cannot run the tv. I have talked to them on the phone and all I get is NO. and then they try to upgrade my computer service. Why can’t comcast come up with a voice activated remote that will run their cable box? My wife is blind but can see very little and when I’m gone cannot run the tv. I have talked to them on the phone and all I get is NO. and then they try to upgrade my computer service.

]]> By: KWM http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-377890 KWM Mon, 23 Jun 2008 18:22:49 +0000 http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-377890 OK -- 6 months late on this article, but here goes: I just want the stuff to work. I want to turn on my TV or my computer and have all of the stuff I'm paying money for there, each and every time, in crisp quality for which I've paid. If it doesn't work, I want my cable company to make it work immediately, and I want them to bird-dog the issue until its resolved. When I speak to a customer service rep, I just want answers and I want the cable company's employees to do what they say they will do. I don't want excuses and I don't want arguments. I don't want to be on hold for 20 minutes every time I call, and if I ask to speak to a supervisor I darn well better get one. I want a quality signal, a consistent product, and people who give a darn about the work they do, because that's an honorable way to behave. This is how I do my job, why should anyone I pay good money to get to behave differently? None of these things are difficult to accomplish. Stop worrying about the bottom line and start worrying about your reputation or this customer is going off the grid! OK — 6 months late on this article, but here goes:
I just want the stuff to work. I want to turn on my TV or my computer and have all of the stuff I’m paying money for there, each and every time, in crisp quality for which I’ve paid. If it doesn’t work, I want my cable company to make it work immediately, and I want them to bird-dog the issue until its resolved. When I speak to a customer service rep, I just want answers and I want the cable company’s employees to do what they say they will do. I don’t want excuses and I don’t want arguments. I don’t want to be on hold for 20 minutes every time I call, and if I ask to speak to a supervisor I darn well better get one. I want a quality signal, a consistent product, and people who give a darn about the work they do, because that’s an honorable way to behave. This is how I do my job, why should anyone I pay good money to get to behave differently? None of these things are difficult to accomplish. Stop worrying about the bottom line and start worrying about your reputation or this customer is going off the grid!

]]> By: BuzzMachine » Blog Archive » The social flight http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-365866 BuzzMachine » Blog Archive » The social flight Thu, 27 Dec 2007 20:25:05 +0000 http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-365866 [...] how I’m not saying Web 2.0). It’s harder to reimagine some than others. The benefits of tearing apart and rebuilding cable companies are obvious. But I just about gave up on airlines, dooming them to their status as the [...] [...] how I’m not saying Web 2.0). It’s harder to reimagine some than others. The benefits of tearing apart and rebuilding cable companies are obvious. But I just about gave up on airlines, dooming them to their status as the [...]

]]> By: Measuredup.com http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-363478 Measuredup.com Mon, 19 Nov 2007 01:49:50 +0000 http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-363478 Great article. We created Measuredup for people like you that are involved consumers and are at times just fed up. Measuredup is a leading Customer Service review site where you can read, write and share Customer Service reviews which can in turn be read and forwarded by thousands of our users and can also be read by the company you are reviewing. It is free, easy and fun to use. Measuredup is a great way to complain or praise a company and your review is indexed on the internet so people searching for a company on Google or other search sites can come across your review. Using our site is a great way to force a company to listen to you when you have a complaint, suggestion or comment and for companies that you love, writing a review on Measuredup is great free advertising for them. www.Measuredup.com Great article.

We created Measuredup for people like you that are involved consumers and are at times just fed up.

Measuredup is a leading Customer Service review site where you can read, write and share Customer Service reviews which can in turn be read and forwarded by thousands of our users and can also be read by the company you are reviewing.

It is free, easy and fun to use. Measuredup is a great way to complain or praise a company and your review is indexed on the internet so people searching for a company on Google or other search sites can come across your review.

Using our site is a great way to force a company to listen to you when you have a complaint, suggestion or comment and for companies that you love, writing a review on Measuredup is great free advertising for them.

http://www.Measuredup.com

]]> By: Matthew Ebel » Blog Archive » Comcast Must Listen http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-363004 Matthew Ebel » Blog Archive » Comcast Must Listen Fri, 09 Nov 2007 18:36:43 +0000 http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-363004 [...] difficult (dare I say nuanced) to suggest what a good cable company looks like. That’s why Jeff Jarvis impresses me. Here’s a couple of [...] [...] difficult (dare I say nuanced) to suggest what a good cable company looks like. That’s why Jeff Jarvis impresses me. Here’s a couple of [...]

]]> By: Bill http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-362133 Bill Wed, 24 Oct 2007 19:01:18 +0000 http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-362133 I agree with all of ya'll. What we need is more cable companies to break up this monopoly Comcast has Bill I agree with all of ya’ll. What we need is more cable companies to break up this monopoly Comcast has
Bill

]]> By: Truth http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-362052 Truth Tue, 23 Oct 2007 04:18:21 +0000 http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-362052 Daniel - way to assume that everyone here is calling and cussing out reps. I for one have never yelled at any cable rep over the phone, because I know it is not directly their fault. IT STILL DOESN'T MAKE COMCAST GOOD. You are confusing complaining about Cable in a civil manner with yelling at people who in no way put you in that situation. Go back and re-read this page and learn to think critically. Daniel – way to assume that everyone here is calling and cussing out reps. I for one have never yelled at any cable rep over the phone, because I know it is not directly their fault. IT STILL DOESN’T MAKE COMCAST GOOD. You are confusing complaining about Cable in a civil manner with yelling at people who in no way put you in that situation. Go back and re-read this page and learn to think critically.

]]> By: daniel http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-362051 daniel Tue, 23 Oct 2007 03:23:09 +0000 http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-362051 You all bad mouth the cable company but you never tell how you call in an cuss at the rep who answers the phone. I was in the office making a payment and the phone was on speaker for a manager to listen and the lanuage I hear I had to tell my son to wait outside. No wonder you feel the way you do you all are a holes your self. The next time you have to call to cable company try giving respect instead of demand it. You all bad mouth the cable company but you never tell how you call in an cuss at the rep who answers the phone. I was in the office making a payment and the phone was on speaker for a manager to listen and the lanuage I hear I had to tell my son to wait outside. No wonder you feel the way you do you all are a holes your self. The next time you have to call to cable company try giving respect instead of demand it.

]]> By: Richard Greene http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361830 Richard Greene Wed, 17 Oct 2007 00:43:04 +0000 http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361830 on 2/8/07 I signed up with TIME WARNER cable(Houston) at $39.99 a month for 12 months on a special promotion. ComCast has informed me they will no longer honor this prior deal from TIMEWARNER. Any ideas on starting a class action suit against them? on 2/8/07 I signed up with TIME WARNER cable(Houston) at $39.99 a month for 12 months on a special promotion. ComCast has informed me they will no longer honor this prior deal from TIMEWARNER. Any ideas on starting a class action suit against them?

]]> By: Matthew Ebel http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361619 Matthew Ebel Fri, 12 Oct 2007 15:43:30 +0000 http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361619 <strong>Comcast Must Listen...</strong> I can’t count the number of times I’ve wanted to video chat with my parents from 3,000 miles away only to have Comcast crap out on us. Not to mention the times where my connection suddenly drops in the middle of a Second Life concert. It&#... Comcast Must Listen…

I can’t count the number of times I’ve wanted to video chat with my parents from 3,000 miles away only to have Comcast crap out on us. Not to mention the times where my connection suddenly drops in the middle of a Second Life concert.
It&#…

]]> By: David http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361574 David Thu, 11 Oct 2007 19:41:22 +0000 http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361574 I want a cable company that employees people with INTEGRITY. As I type I am listening to the ridiculous and redundant prompts as I am trying to connect with a customer service supervisor. It is a waste of time to tell a story to the first person that answers. 6 times I have been promised a call back. Not one time did this happen. 4 times I have been promised that the rep will track my issue until completion. None of these reps can be located. 7 times I was promised Brand NEW DVR's after weeks of problems. 3 times my work order was mysteriously lost. 1 time the driver recorded that I changed my mind! 2 times they arrived with old DVR's; so old that a kids name was etched in one and the other couldn't be installed because it hadn't been checked back into the warehouse after leaving someone else's home! It happened on the 7th time though, which is miraculous considering that Comcast technicians kept insisting that Comcast didn't have any newer versions! 5 times I was promised compensation and 3 of those times were for 2 months of free service. The bill came yesterday and for some funny reason we OWE and extra month! 2 times the rep was so rude that I had to ask for his/her supervisor. 5 times technicians came to the house and every visit had at least one significant failure. One of those times two seperate crews arrived at the same time! 3 of those times one technician informed me of the negligence of the previous one! 4 of the times the technician was not adequately trained and gave inaccurate explanations. From the above foolishness, I know of 2 times where the representative flat out lied to me. This maze of numbers is all related to just one issue. Nearly 2 years ago, I had a much more serious problem that I just don't have time to run through! Let's just say that the fun part of that fiasco was experienced every time I mowed the lawn. For 5 months I had to get off my tractor and move the Comcast cable or chew it up and loose my service. I am still on hold and all I can think is that if there was another provider in my area, I would have mulched that cable long ago! I want a cable company that employees people with INTEGRITY. As I type I am listening to the ridiculous and redundant prompts as I am trying to connect with a customer service supervisor. It is a waste of time to tell a story to the first person that answers. 6 times I have been promised a call back. Not one time did this happen. 4 times I have been promised that the rep will track my issue until completion. None of these reps can be located.

7 times I was promised Brand NEW DVR’s after weeks of problems. 3 times my work order was mysteriously lost. 1 time the driver recorded that I changed my mind! 2 times they arrived with old DVR’s; so old that a kids name was etched in one and the other couldn’t be installed because it hadn’t been checked back into the warehouse after leaving someone else’s home! It happened on the 7th time though, which is miraculous considering that Comcast technicians kept insisting that Comcast didn’t have any newer versions!

5 times I was promised compensation and 3 of those times were for 2 months of free service. The bill came yesterday and for some funny reason we OWE and extra month! 2 times the rep was so rude that I had to ask for his/her supervisor. 5 times technicians came to the house and every visit had at least one significant failure. One of those times two seperate crews arrived at the same time! 3 of those times one technician informed me of the negligence of the previous one! 4 of the times the technician was not adequately trained and gave inaccurate explanations.

From the above foolishness, I know of 2 times where the representative flat out lied to me. This maze of numbers is all related to just one issue. Nearly 2 years ago, I had a much more serious problem that I just don’t have time to run through! Let’s just say that the fun part of that fiasco was experienced every time I mowed the lawn. For 5 months I had to get off my tractor and move the Comcast cable or chew it up and loose my service. I am still on hold and all I can think is that if there was another provider in my area, I would have mulched that cable long ago!

]]> By: Innovation Catalyst http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361539 Innovation Catalyst Thu, 11 Oct 2007 04:17:09 +0000 http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361539 Given the technology that's available now, here's what I want from my cable company: 1. Fully resourced video on demand. I basically want a Blockbuster-store worth of content accessible with the touch of a button. In both standard and HD formats where available. 2. Quit resisting progress - let me use my computer as a DVR, and that includes HD content. I want to be able to add infinite storage via external hard drives and your DVRs just don't provide that. 3. No caps on upload bandwidth. I want to use what's available, not something artificially downthrottled to 512 kbps or whatever it is these days. 4. I want every HD channel possible. If I want the pay channels in HD content I'll buy them but I at least want them available. If Discovery Channel offers content in HD, I want it on your schedule. Ditto TBS, TNT, History Channel, Comedy Central, Sci-Fi, and whoever else offers it. Given the technology that’s available now, here’s what I want from my cable company:

1. Fully resourced video on demand. I basically want a Blockbuster-store worth of content accessible with the touch of a button. In both standard and HD formats where available.

2. Quit resisting progress – let me use my computer as a DVR, and that includes HD content. I want to be able to add infinite storage via external hard drives and your DVRs just don’t provide that.

3. No caps on upload bandwidth. I want to use what’s available, not something artificially downthrottled to 512 kbps or whatever it is these days.

4. I want every HD channel possible. If I want the pay channels in HD content I’ll buy them but I at least want them available. If Discovery Channel offers content in HD, I want it on your schedule. Ditto TBS, TNT, History Channel, Comedy Central, Sci-Fi, and whoever else offers it.

]]> By: Riky http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361534 Riky Thu, 11 Oct 2007 01:38:46 +0000 http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361534 I just finished reading the article on brainstorming a design model of what I consider to be the perfect cable company. A description of what my utopian broadband provider must ideally abide and provide by; accordingly, as if a reflective device giving answer when they dare ask the question, "Mirror, mirror, on the wall,,," I'm also in perfect agreement with the idea/ideal that we should refocus our attention from the "complaints and have naughts", to constructive criticism and an idyllic listing of desirable product offerings and contractual policy agreements recognizing the rights of the customer/consumer, as of primary consideration. (And I must be rowing my boat gently down the stream!) Sorry, I wish I could help, but I'm too bound up by unexpressed negative experiences and complaints to keep on track with positive suggestions regarding Comcast. Who will/can unstop the ears of (one who/a company that) has practiced deafness for so long that it's become a (corporate) self-created art form! I can't bring myself to share with Comcast one syllable expressing the inspired, creative visions I've been blessed with concerning individual and world needs where related to present and future internet potentials. What if they listened for once in a vain attempt at understanding, and caught a small fraction of the vision that they could corrupt past salvation, for their intended purposes regarding the expansion of their financial base and world presence/market dominance, with the diabolical madness of an unconverted heart! Could God forgive me? No, not only have they tasted the poisonous apple, they have eaten the whole orchard bare: Fruit, leaves, and branches. Does not the immutable law of the sour stomach declare: What throws up; must fall down. Presently, I don't see Comcast participating in the blessings of the future; although, we have a glorious experience before us as we look futuristically at the fulfillment of world needs by internet potentials that we currently can barely comprehend. As was said before: Mary can have her little lamb and eat it too! The internet is ours; even now do we taste of the first fruits of our labor. What does Comcast offer that we can't acquire elsewhere? If not presently, at the least in the very near future. What place do they hold in the fulfillment of our current needs: LUNCH!!! Will they wake up and smell the lamb chops on the barbecue? Probably not. Do I really desire that Comcast should be the recipient of countless aspersions? No. Do I feel badly about having to speak what's been said? Maybe not so much "badly about" as "sadly about" or "having to" as "needing to." Will they hear the bleating of the lamb and wake up? If so, what then? I'm hungry and I'm not waiting for lunch! As you might have guessed, I have problem: It's "BOMBASTIC!!!" Thank you for the mind space for commenting (raving?). I realize this is probably out of context with the original, underlying drive/motivation of the article and comments. As you will; I understand. This I do say: It is truly "FANTASTIC" to see the inspiration and vision witnessed by the thoughts and words posted on this website! It's "NONCOMCASTIC!!!" Indeed... COMCAST MUST LISTEN! I just finished reading the article on brainstorming a design model of what I consider to be the perfect cable company. A description of what my utopian broadband provider must ideally abide and provide by; accordingly, as if a reflective device giving answer when they dare ask the question, “Mirror, mirror, on the wall,,,”
I’m also in perfect agreement with the idea/ideal that we should refocus our attention from the “complaints and have naughts”, to constructive criticism and an idyllic listing of desirable product offerings and contractual policy agreements recognizing the rights of the customer/consumer, as of primary consideration. (And I must be rowing my boat gently down the stream!)
Sorry, I wish I could help, but I’m too bound up by unexpressed negative experiences and complaints to keep on track with positive suggestions regarding Comcast. Who will/can unstop the ears of (one who/a company that) has practiced deafness for so long that it’s become a (corporate) self-created art form!
I can’t bring myself to share with Comcast one syllable expressing the inspired, creative visions I’ve been blessed with concerning individual and world needs where related to present and future internet potentials. What if they listened for once in a vain attempt at understanding, and caught a small fraction of the vision that they could corrupt past salvation, for their intended purposes regarding the expansion of their financial base and world presence/market dominance, with the diabolical madness of an unconverted heart! Could God forgive me?
No, not only have they tasted the poisonous apple, they have eaten the whole orchard bare: Fruit, leaves, and branches. Does not the immutable law of the sour stomach declare: What throws up; must fall down.
Presently, I don’t see Comcast participating in the blessings of the future; although, we have a glorious experience before us as we look futuristically at the fulfillment of world needs by internet potentials that we currently can barely comprehend.
As was said before: Mary can have her little lamb and eat it too! The internet is ours; even now do we taste of the first fruits of our labor. What does Comcast offer that we can’t acquire elsewhere? If not presently, at the least in the very near future. What place do they hold in the fulfillment of our current needs: LUNCH!!! Will they wake up and smell the lamb chops on the barbecue? Probably not. Do I really desire that Comcast should be the recipient of countless aspersions? No. Do I feel badly about having to speak what’s been said? Maybe not so much “badly about” as “sadly about” or “having to” as “needing to.” Will they hear the bleating of the lamb and wake up? If so, what then? I’m hungry and I’m not waiting for lunch!
As you might have guessed, I have problem: It’s “BOMBASTIC!!!”
Thank you for the mind space for commenting (raving?). I realize this is probably out of context with the original, underlying drive/motivation of the article and comments. As you will; I understand.
This I do say: It is truly “FANTASTIC” to see the inspiration and vision witnessed by the thoughts and words posted on this website! It’s “NONCOMCASTIC!!!” Indeed… COMCAST MUST LISTEN!

]]> By: Randy Hoffman http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361457 Randy Hoffman Tue, 09 Oct 2007 21:55:21 +0000 http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361457 I just moved from a Comcast market to a Cox market. Here's the best way to improve Comcast's image....compare them to Cox. OMG, Cox makes Comcast look like Rolls Royce of customer service. And that is in no way meant as a compliment to Comcast. Two ideas for my ideal cable company. Let me create my own on-air television guide. The reality is I only watch a small handful of your networks. Let me put all those on my own guide so I can easily cruise through my favorite networks. This is more than just allowing me to identify a network as FAV, this is my own guide that I can easily download programs on to my DVR from my guide. And when I turn my television set on, it automatically goes to my guide and launches one of those channels. Second, once I have selected a program for recording on my DVR, have a separate box that would come up with other suggestions based on my selection. And these suggestions should be platform agnostic. The suggestions should be cable networks, broadcast networks, Internet-based, pay-per-view, ect. Oh, one more. I should never again have to be subjected to your stupid, voice-activated automated "customer service" technology. I think less and less of you as a company each time I have to answer an insipid question that has nothing to do with my call and/or concern. I just moved from a Comcast market to a Cox market. Here’s the best way to improve Comcast’s image….compare them to Cox. OMG, Cox makes Comcast look like Rolls Royce of customer service. And that is in no way meant as a compliment to Comcast.

Two ideas for my ideal cable company. Let me create my own on-air television guide. The reality is I only watch a small handful of your networks. Let me put all those on my own guide so I can easily cruise through my favorite networks. This is more than just allowing me to identify a network as FAV, this is my own guide that I can easily download programs on to my DVR from my guide. And when I turn my television set on, it automatically goes to my guide and launches one of those channels.

Second, once I have selected a program for recording on my DVR, have a separate box that would come up with other suggestions based on my selection. And these suggestions should be platform agnostic. The suggestions should be cable networks, broadcast networks, Internet-based, pay-per-view, ect.

Oh, one more. I should never again have to be subjected to your stupid, voice-activated automated “customer service” technology. I think less and less of you as a company each time I have to answer an insipid question that has nothing to do with my call and/or concern.

]]> By: Kawika Holbrook http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361452 Kawika Holbrook Tue, 09 Oct 2007 21:01:49 +0000 http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361452 This may not be realistic, but I don't care about channels at all. I just want to select any episode of any program instantly, wirelessly, in high-def, at no more cost than I pay now for my Comcast HD w/ DVR service. Barring that, I'll take TiVo-flavored wireless broadband. This may not be realistic, but I don’t care about channels at all. I just want to select any episode of any program instantly, wirelessly, in high-def, at no more cost than I pay now for my Comcast HD w/ DVR service. Barring that, I’ll take TiVo-flavored wireless broadband.

]]> By: Call to action: Companies must listen better http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361444 Call to action: Companies must listen better Tue, 09 Oct 2007 18:08:06 +0000 http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361444 [...] recently responded to the launch of the Comcast-Must-Die blog by suggesting another step in his Buzz Machine blog: imagine the company you want Comcast to [...] [...] recently responded to the launch of the Comcast-Must-Die blog by suggesting another step in his Buzz Machine blog: imagine the company you want Comcast to [...]

]]> By: David http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361442 David Tue, 09 Oct 2007 17:19:22 +0000 http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361442 I have two more for you... * I want a cable company that will not use telemarketers to call me every other day trying to plug additional features. They may be able to get around the federal Do-Not-Call Law because they are a current company, but that is STILL harassment! You call me if there is a problem with my account, and I call you if there is a problem with my access. PERIOD! * I want a cable company that will not cram my mailbox with useless junk about your additional features. Adding them in with the monthly bill is okay, but I DO NOT need to see the same crap appearing over and over and over again in my mailbox. I have two more for you…

* I want a cable company that will not use telemarketers to call me every other day trying to plug additional features. They may be able to get around the federal Do-Not-Call Law because they are a current company, but that is STILL harassment! You call me if there is a problem with my account, and I call you if there is a problem with my access. PERIOD!

* I want a cable company that will not cram my mailbox with useless junk about your additional features. Adding them in with the monthly bill is okay, but I DO NOT need to see the same crap appearing over and over and over again in my mailbox.

]]> By: Brett Rogers http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361437 Brett Rogers Tue, 09 Oct 2007 14:23:00 +0000 http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361437 Hey Jeff It sounds like part of what you want is a video portal for any video content. So imagine that you had the capability to search for Sopranos, sift through the episodes until you find the one you want, and then start it up. I love that. And like you say, not just TV or movie content, but anything on the Internet as well... What if you had the choice of commercials or no commercials as you viewed? The difference is what it then costs you. What if the segments of TV shows were available and you could actually choose the types of commercials you wanted to watch, if you went the commercials route? What if commercial choice (genre, products, etc) was a preference you made and the cable company simply served that up as content spliced in between show segments? Would advertisers pay more for that, knowing that you chose their commercials and might be paying more attention to them? I'd like to see the catalog of all content made available from which to choose. If I like I Love Lucy, I can cue that up and create my own personal Lucy marathon. If I'm a fan of Dustin Hoffman, I could cue up all of his movies back to back. Think IMDB searchability for cable. Create my own content? Be my own channel? Of course! And let me subscribe to others too, and browse their favorites. I could opt for pay-as-I-go (maybe I don't watch much...) or I could buy into hours packaging, like cell phones do with minutes packaging. Yummy... sounds a lot like a better quality, more comprehensive YouTube. What other companies/industries seriously need visionstorming? Hey Jeff

It sounds like part of what you want is a video portal for any video content. So imagine that you had the capability to search for Sopranos, sift through the episodes until you find the one you want, and then start it up. I love that.

And like you say, not just TV or movie content, but anything on the Internet as well…

What if you had the choice of commercials or no commercials as you viewed? The difference is what it then costs you. What if the segments of TV shows were available and you could actually choose the types of commercials you wanted to watch, if you went the commercials route? What if commercial choice (genre, products, etc) was a preference you made and the cable company simply served that up as content spliced in between show segments? Would advertisers pay more for that, knowing that you chose their commercials and might be paying more attention to them?

I’d like to see the catalog of all content made available from which to choose. If I like I Love Lucy, I can cue that up and create my own personal Lucy marathon. If I’m a fan of Dustin Hoffman, I could cue up all of his movies back to back. Think IMDB searchability for cable.

Create my own content? Be my own channel? Of course! And let me subscribe to others too, and browse their favorites.

I could opt for pay-as-I-go (maybe I don’t watch much…) or I could buy into hours packaging, like cell phones do with minutes packaging.

Yummy… sounds a lot like a better quality, more comprehensive YouTube.

What other companies/industries seriously need visionstorming?

]]> By: Make Them Accountable / Media http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361435 Make Them Accountable / Media Tue, 09 Oct 2007 13:40:14 +0000 http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361435 [...] Comcast must listen (by Jeff Jarvis) Here’s my ideal cable company: * I want my cable company to treat me with the respect it would give a business and issue me an SLA (service-level agreement) that guarantees me uptime, speed, and response time to problems on the internet, TV, and phones — with penalties if they fail… * I want my cable company to guarantee that they will not restrict any content on the pipe I pay for…. * I want my cable company to offer wi-fi all over my town and to come to roaming agreements that let me get wi-fi anywhere I travel. I’m willing to pay more for that. But I want it. Click through for more good ideas on what we ought to be able to expect from our cable companies. [...] [...] Comcast must listen (by Jeff Jarvis) Here’s my ideal cable company: * I want my cable company to treat me with the respect it would give a business and issue me an SLA (service-level agreement) that guarantees me uptime, speed, and response time to problems on the internet, TV, and phones — with penalties if they fail… * I want my cable company to guarantee that they will not restrict any content on the pipe I pay for…. * I want my cable company to offer wi-fi all over my town and to come to roaming agreements that let me get wi-fi anywhere I travel. I’m willing to pay more for that. But I want it. Click through for more good ideas on what we ought to be able to expect from our cable companies. [...]

]]> By: Greg0658 http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361410 Greg0658 Mon, 08 Oct 2007 23:41:48 +0000 http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361410 Good list - I'll read it again tomorrow. 1> How about the ability to screen matrix 4 to 12 stations (my choice) at the same time - remote control the audio to 1 mini channel & 2nd bring picture full screen instantly and back to matrix. 2> Cable limits its payola (advertising) to networks hyping itself ie: keep prices low. 3> Advertising audio is able to squelch off and goes to closed caption. If data channel says it falls into music only category, then OK play outloud. Good list – I’ll read it again tomorrow.

1> How about the ability to screen matrix 4 to 12 stations (my choice) at the same time – remote control the audio to 1 mini channel & 2nd bring picture full screen instantly and back to matrix.

2> Cable limits its payola (advertising) to networks hyping itself ie: keep prices low.

3> Advertising audio is able to squelch off and goes to closed caption. If data channel says it falls into music only category, then OK play outloud.

]]> By: Bob http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361403 Bob Mon, 08 Oct 2007 21:48:36 +0000 http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361403 I want my cable company (Comcast) not to conspire with my local government to add a 2% tax on behalf of the municipality and pass the tax off as a surcharge. I want my cable company (Comcast) not to conspire with my local government to add a 2% tax on behalf of the municipality and pass the tax off as a surcharge.

]]> By: Sue http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361386 Sue Mon, 08 Oct 2007 17:38:57 +0000 http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361386 I only use my cable company, Wave, for broadband, and they aren't perfect, but they do one thing that is so delightful that I must mention it: they answer the phone in a timely fashion. You call and a human answers the phone within a minute. Back when I had Adelphia, I would drive the 20 minutes to their office because it was faster than waiting on hold for them. I only use my cable company, Wave, for broadband, and they aren’t perfect, but they do one thing that is so delightful that I must mention it: they answer the phone in a timely fashion. You call and a human answers the phone within a minute.

Back when I had Adelphia, I would drive the 20 minutes to their office because it was faster than waiting on hold for them.

]]> By: Sean http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361383 Sean Mon, 08 Oct 2007 17:05:56 +0000 http://www.buzzmachine.com/2007/10/08/comcast-must-listen/#comment-361383 Hi Jeff, Great points as usual. My ideal cable company looks a lot like an ISP that provides unrestricted internet access and plenty of video on demand over IP. The endpoint I use to consume it (PC, set top box, gaming console) is up to me. Unfortunately, Comcast won't listen. Unlike Dell, Comcast arose out of a monopoly which gives it different instincts. Like a predator at the top of the food chain, it's programmed to protect its territory and attack opponents instead of evolving and innovating. The only way Comcast will listen is when they are truly challenged for dominance. Satellite TV came close, and maybe Verizon's FTTH will too but it takes a larger predator to instigate real change. Cheers, Sean Hi Jeff,

Great points as usual. My ideal cable company looks a lot like an ISP that provides unrestricted internet access and plenty of video on demand over IP. The endpoint I use to consume it (PC, set top box, gaming console) is up to me.

Unfortunately, Comcast won’t listen. Unlike Dell, Comcast arose out of a monopoly which gives it different instincts. Like a predator at the top of the food chain, it’s programmed to protect its territory and attack opponents instead of evolving and innovating. The only way Comcast will listen is when they are truly challenged for dominance. Satellite TV came close, and maybe Verizon’s FTTH will too but it takes a larger predator to instigate real change.

Cheers,
Sean

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