I’m just gong through my own Dell Hell with a LEMON LAPTOP that had to go in for repairs 2 days after purchase.

After it got it back, there were still problems and the machine was scratched up and damaged by the repair hacks in Malaysia. So back it went. I also insisted that they replace the case on it.

Now a few days after it’s second trip to Malaysia… the webcam doesn’t work and the new case they replaced was scratched up too. So, after a couple of hours of pointless and unproductive tech support, the guys in India want me to send it to Malaysia yet again!!!

In all, this machine has been in the repair shop 75% of the time in the 3 months I’ve owned it.

Eventually some Indian guy offers to send a refurbished machine. I tell him to get fucked. I’ve only had this machine in my possession for a week or two total. I didn’t pay for a refurbished machine and I expect a new machine. Actually, I want my money back so I can get a Macbook instead.

Tomorrow they are supposed to call back and resolve the matter.

I wish I knew how bad they’ve gotten. I see that there stock has lost 75% of it’s value in 5 years. I can see why… I sincerely hope that they go out of business.

I purchased one of those expensive XPS one’s from the Dell outlet for just a little under the regular price of the new computer on February 18, 2009. Dell has a policy that every computer delivery should be signed for before it will be delivered. Well, mine wasn’t. It was dropped (literally) on my front porch and two days later after discovering that that box was actually out there, my storm door handle was lodged in the box because the delivery service (FedEX) contracted by Dell dropped the box, broke my storm door handle, and ripped one side of the box handle to the point there was no grip there.
Surprisingly enough, I have been in contact with Dell’s technical and customer care support and the circle has been vicious. I’ve had a Dell technician at my home because the problem could not be resolved via phone technical support. When the technician got here and replaced the computer part in the system, he determined that the newly shipped part from Dell was worse than the one he took out of the computer. Then to top all of that, when the wireless key board and the wireless mouse would not sync, a phone technician from Dell told the technician in my home to restore the computer back to factory settings and, (the keyboard did not work and was obviously needed to perform this action) that he should go and ask one of my neighbors , at 9pm EST, to borrow a keyboard.
Customer Care at Dell informed me that I could get an exchange but I would have to wait until some other customer orders a computer with the exact same specifications of the one I ordered and, when that customer returns the computer to the outlet, they would then ship it to me. I am a tax preparer and in the height of tax season, self-employed and this kind of BS from Dell has cost me money. I finally got fed up and asked for a refund and I WILL take my business somewhere else.
Between myself, friends and family members, we have purchased many, many, computers for many years and were proud Dell owners. I still have two in my business and was going to add a third.
I’ve had about 6 case numbers for this computer since February 20th. Now I have to have my money tied up until the computer is returned or wait for another one which would be well after the 21-day return period.
Oh, here’s something else new…The USP guy dropped off a return ticket from Dell for the computer (my box was damaged so I could not use the one the computer was shipped in, and Dell’s return department would not furnish an additional box for me to return their defective item), and told me that I would have to pay $10.50 to have them come back to pick up the box.
Dell’s committment to customer satisfaction is in a deep ressession.