Dear Mr. Dell,

Firstly, I have bought several products from Dell 2 LAPTOPS/2PRINTERS plus supplies. I do believe in your products and have continued to patronize. However, your customer service is the worst I have ever encountered. And because of this, I will NEVER again buy any DELL product and WILL NEVER recommend your product! I dare you to be the upstanding business people you claim to be and have the decency to publish this. Just like myself, a small business owner, I DO CARE what my clients think about me, my product and service. I take the good with the bad and welcome ALL comments and if I can’t rectify a situation, cop to it and learn from it.
Let me tell you my story:
I started my own small business March 2007. I finally was able to make a little money and my first investment is a VOSTRO 1500 LAPTOP and a AIO 948 Printer. I went all over the place and customized it according to my needs . $2000+ later plus another $400 for the printer and Ink cartridges, I was all set. I received my Vostro the 2nd week of November. Exactly ONE MONTH later, on 13 December my home was burglarized. We were cleaned up up to Christmas presents and my children’s too! Family heirloom, dead parents jewelry, ALL electronics and my laptop was taken. I phoned Dell immediately hoping that at least they can track it through its ISP #. Well, the customer service person I spoke with was only interested in the police report, which I gave, and to make sure that I continue the payments. I pleaded and was very distraught at the time if there’s anyone I can talk to to get some kind of a break and the response was: ” No, no one. I am the only person you can talk to and it will not make a difference anyway.” No, unfortunately, I did not have any insurance. I was devastated, and totally disappointed and put the monthly payment for a computer I hardly used on automatic pay. So now I have an HP Desktop from a friend until I can afford to get another computer. Yes, I do own a very small business, but if you happen to know this market, which Dell claims to be theirs, you have very little choices.
Part 2: I am doing all my printing on the AIO 948 and was printing some marketing and tax essentials when I was got notified that my Ink cartridge is VERY low. No worries there, I thought. When I bought the Vostro that was stolen, I bought the new AIO 948 with EXTRA INK Cartridges, so I can run the ink to the very last drop. Finally, it won’t print anymore, so I changed the Ink Cartidge. Well, what do you know, I was mailed/sent and paid for FIVE (5) Series 5 Ink cartridges and the printer uses a Series 11! So of course I panicked, I already paid for this and with the sour taste in my mouth in how they handled my laptop misfortune, I went ahead and paid for the printer and cartridges in FULL! So I call Tech Support and after being put on hold for over 10 minutes and was kept getting put on hold even though I was able to provide all the SERVICE/TAG/ORDER numbers they required, I now HAVE TO TALK TO CUSTOMER SERVICE the NEXT DAY!!!!!! Unbelievable! Why, on earth will I order a different ink cartridge, when I have an AIO 948? Why can’t Tech Support take care of me right there and then? My works is already being delayed through no fault of my own, DELL’S CUSTOMER SERVICE MADE THE MISTAKE, yet I have to PAY THE PRICE!
I promised the Tech Support people that I will write somnething about DELL and here’s a start! And you guys wonder why business is bad?
I just hope that you people will have enough integrity to publish this this blog.

April Goddard

The first thing that sold me on the idea was the message contained in the Dec. 5 Welcome to Checkout post announcing the blog’s “live” status. The fact that an icon of the blogosphere was quoted in that post didn’t hurt either. That post’s author(s), the Check Out Team, described the blog this way:

This is a blog, simply, about a team of experts at Wal-Mart and Sam’s Club who have really cool jobs working with gadgets, games, sustainability and more. Even better, these jobs are centered around helping people save money and live better.

We’re excited.

Finally, in terms of blogging, we like the advice Robert Scoble gave back in 2003 when he wrote his version of a “Corporate Weblog Manifesto.”

As a wordsmith and recovering public relations practitioner, I appreciate the simplicity and to-the-pointedness of their message. Even greater, however, is my appreciation of the second thing that sold me on the idea — a simple mathematical equation:

Since going live SEVEN DAYS ago, the blog has published only EIGHT NEW POSTS. Furthermore, the blog lists and displays the photos of NINE WRITERS who make up the Check Out Team. Do the math! Every writer except one — who I assume is the boss and does nothing but assign and edit posts — is responsible for writing only ONE POST PER WEEK.

Since I began blogging in October 2006, I’ve published more than 1,100 posts — or an average of 2.6 posts per day! Granted, not all of them were feature-length posts, but many of them — at least one per day — came close.

With literally millions of ideas — in the form of people, products, etc. — waiting inside every Wal-Mart and Sam’s Club store, I think I could handle the “stress” of having to write ONE POST PER WEEK.

Where do I apply?

It would be interesting to know what happened. I also found your link not working yesterday. I tried both Mozilla and Explorer (both of them returned an error message).

Delia

You can test your own links yourself. You’d know better than anyone if your links are working or not. I can confirm that the link to your Dell advertisement was broken until “dimwittnott” complained about it. Also, it now comes up when I search for “dell” but it didn’t before. Something does seem fishy.

You are a total jerk. Your conduct is shocking. I still can’t believe CUNY hired you, and I seriously doubt you even have a Bachelor’s degree. You seem like fast-talking bs artist of the highest degree.