I have complained about Yahoo mail many times. About three years ago, I made the mistake of taking a Yahoo premium account — just to keep Yahoo from killing my account, which is its way of strongarming customers into paying. I canceled the account at least two years ago but just found it on my credit card bill. I spent 20 minutes on the phone with the Philippines trying to cancel the account and get a refund. They refuse to refund. The best part is that I asked for the guy’s name — Joe — and said I was going to blog about this, which I think is only fair. He told me to stop “recording” the call or he would terminate it. They can record. We can’t. Shades of AOL. Their attitude is every bit as bad as Comcast or AOL. Compare and contrast with Google. Yahoo is the last old-style company. It treats its customers like prisoners. They think they can make money telling us what we cannot do. Google has killed them for good reason. I never go to Yahoo. In a word: Yahoo sucks.
No argument from me on this comment Jeff.
Now if only there were another provider for high speed internet besides Comcast in my area.
Cliff Etzel
bluprojekt
yahoo does indeed suck.
In April of 2004 Yahoo gave the Chinese government information it was not legally obliged to give about one of its users, Shi Tao, which resulted in a ten year sentence in a Chinese prison for this journalist. At that point, any doubt about the concern of this company for its customers should have evaporated completely in every mind. These people, in order to secure a better access to a market _without which_ they remain billionaires, will send a man to be tortured. What the hell else needs to happen? Good G-d, if Yahoo doesn’t care about Shi Tao’s life or their own souls, why in the world would they care about your refund?
“In a word: Yahoo sucks.”
Umm I counted two words but I digress. Agreed. They went from being the place to start your internet journey to a place holding no significance.
Two years ago I mistakenly registered several domain names with them. Each year I try to cancel the re-registration as they’re no longer needed, but I’m never able to find out how to cancel. They tell me they’re about to charge me, but not how to stop it. Nasty tactics.
what a whiner. tell your credit card not to accept the charges and dispute any that you have already been charged. also, how did they “strongarm” you into paying for yahoo mail. I’ve had a free account for years and use it as my primary email.
http://www.golfnorwich.com/
Just cry to your credit card company, tell them you knew nothing about these charges, they will get a refund for you.
I had this problem with Yahoo four years ago. I registered for a trial membership on the college football radio program. I didn’t like it, so I canceled within the noted trial period.
Everything was fine until I saw a charge. I called and complained. The rep said that, unless I had an e-mail verifying the cancellation, he couldn’t help. Interesting, considering I never received one. But he agreed to cancel my account.
Next month, another charge. Only I’d canceled the account again on the website and received an e-mail this time. I faxed it to them as proof. They conceded that I’d canceled it and promised to return the $4.95.
Next month, no refund and another charge. I went through the same process again. They conceded and agreed to return my $9.90. (They wouldn’t agree to return the very first $4.95 they stole, which was enough to sour me on the company.) They refunded the final month’s charge immediately. Four years later, I’m still waiting for the second $4.95.
I haven’t used Yahoo since.
The amusing thing is that calls they field over items like this often cost them more than the service they charged you for. Think about it–I’m sure it cost Yahoo more than $4,95 for you to talk to 2 different customer service reps.
For the record, I still use Yahoo email. It makes a great spam dumping ground. Any time I must give my email address out for something, I use my Yahoo address so that it doesn’t clutter up an Inbox I actually use.
Donald
It certainly cost them more than $4.95, which quickly became my intention. I called them so many times, asked to speak to supervisors at the end of the conversation, used long pauses, and so on. I knew I would get nowhere, but I paid for the hassle in advance, I might as well enjoy it.
Well, sure…Yahoo sucks. So does AOL. The thing is, NEVER PAY a company like this…do everything you can on their portal for FREE, exploit the HECK out of ‘em, and take their surveys to advise them on how to stop screwing up so badly.
Once you learn their limitations, and know how to work within their framework to accomplish what you want, they’re not so bad. Kind of like an old ‘Pocket Fisherman®’… If you need to cast out into deeper water, it’s as far away as a few keystrokes…
Jim,
I tried that during a dispute I had years ago, and found you *can’t* get your credit card company to preemtively refuse charges from a business. You can get the charges removed later, but if they charge you the next month you have to do it all over.
YAHOO STINKS!!!!! A BUNCH OF COMMIE PINKOS FROM CALIFORNIA!!! NOW TO CLOSE MY ACCOUNT………………..
You’re a cry baby Jeff. Stop whining.
Yahoo must have the worst customer service ever
It is impossible to find an email address for “the webmaster” or for “technical_problems”,
to indicate the problem I suddenly have now they revamped the mail site and are using Norton AV (another bad custumer unfriendly company, see wikipedia!)
For what its worth I leave the email I would like to send to Yahoo here
Hi
Please have a look why any kind of zip file is not passing thru the Norton AV engine
1) I cannot send my zip files, because Norton AV says they are infected but I can send the
contained files separately; I am using a Linux machine to zip the files so it is highly unlikely
they are really infected
ic_rel.18.06.2008.001.zip (241KB) Virus threat detected. The virus could not be cleaned. Please run the virus scan on your machine. If I unzip this file I can send the separte files without complaints about infection
2) I cannot download a zip file sent to:
After Norton AV scanning I get:
“The file is not available for download. Please try later”
And despite multiple attempts I stillhave not got the file
Very disppointed with this, I presume this is a Norton AV problem
Fred
Yahoo ruined my life!!
I have had a Yahoo account for years and years. One day I couldn’t access it, to my surprise, all my passwords were hacked from my PC at work. All my personal information, photos of my family, work related stuff stored on Yahoo is now lost forever. They wont allow access at all. How am I to remember a bloody answer to a security question I filled in 10 years ago. Well, At least I remembered my birthday. I feel like Yahoo has invaded my home, stole all my possessions and cut my heart out.
I am so upset that I want to ruin these bastards. They wont escalate this issue past Customer support. To think I have supported them all these years with information on my habits, and this is how they repay me.
If there is ever an opportunity to fuck them over, I am here to help. Just give me the word. themeibo@gmail.com
Yahoo Telephone number in Sunnyvale US. Don’t email them…they never answer.
701 1st Ave.
Sunnyvale, CA 94089 United States
Phone: 408-349-3300
Fax: 408-349-3301
Tell em Dan from Australia sent ya!!
other exec info
Chairman Roy J. Bostock
Age 67
CEO, Chief Yahoo, and Director Jerry Yang
Age 38
Director Ronald W. (Ron) Burkle
Age 55
Director Eric Hippeau
Age 56
Director Vyomesh (V.J.) Joshi
Director Arthur H. (Art) Kern
Age 60
Director Robert A. (Bobby) Kotick
Age 44
Director Mary Agnes (Maggie) Wilderotter
Age 53
Director Gary L. Wilson
Age 68
lets screw Yahoo…the arrogant bastards!!!
I just don’t get how they get off asking for a credit card & your 3 digit security code to grant access to your child having an account. They call it an “age verification” process. How is THEM having MY cc info going to prove that my child has adult permission to have an account? How many kids are we forcing to sneak their parents info only to have it used in ways it should not be. They say they will not charge you….but then again they also have drilled us for years that they will NEVER ask for any personal info like that. What’s up here!?
On those occasions that I am being unfairly charged on my credit card: as soon as I realize that an unfair charge is being levied (such as AOL did to me), I immediately call my credit card company and report the card stolen.
Of course, you will be without that credit card for a couple of weeks while you wait for the new one to be issued, but at least you’ll know they can’t make any more charges against it.
for such cases, you can get Paypal plugin, it allows creating temporary credit card that you can deactivate any moment. Vvery useful when dealing with types of AOL, Video Professor, all these “CD clubs”, and other thieves.
The law is harsh for a kid who shoplifts a candy, but these corporations steal from thousands of people for decades without slightest risk.
Well I just wanted to add that yahoo mail really sucks.
How can some people still use it, that’s very strange.
They ask money for the features that every webmail has for free.
They look horrible, and they have 2 versions at the same time – when you use advanced, you still have to go to normal version to change your options – that’s ridiculous.
They suck
i hate yahoo they won’t let me access my account so now i say to yahoo FUCK YOU
UGG> I HATE YAHOO SO MUCH! THEY DELETED MY ACCOUNT AND SAID I BROKE THE RULES WHEN I DIDNT DO ANYTHING. NOW I USE GMAIL, WHICH IS WAY BETTER!
I’m trying to get Yahoo to give me access to my account. My account is 5 years old and unfortunately for me I cannot answer enough of their security questions — I’ve went through about 20 zip codes that I’ve lived in or near in the past five years.
I’m not sure if someone got into my account, but the password is changed, the zip codes aren’t any I know — I’m not sure what to do now!
I made a big mistake signing up for Flickr. I should have backed out when I saw that Yahoo was the owner.
But I needed to safeguard my private photos and 24 dollars for unlimited uploading seemed like a fair deal.
I uloaded a couple af hundred pictures. It took ages, even with my high speed broadband connection (I think they have made it slow by purpose).
Then for some reason af few days later I couldn´t login with my YahooID. I wrote it down immediately after I signed up, so what happened?
I tried to get a new password which is fairly simple in Google, Facebook and whatever.
When I signed up Yahoo asked and got a secondary email adress, and could just send the new password to this adress.
But they wont give me anything since I cant remember the birthdate I signed up (I dont give internes companies that sort of private information).
STATUS: I have paid for an account – uploaded hundreds of private photos I cant acces or delete. And Yahoo wont help because I dont remember the birtdate I signed up with: Pure crap company.
[...] I am not alone. The firm bureaucrats of Yahoo upsets other people too: Why I hate Yahoo Posted by siox Filed in Business vs consumers, Self-help Leave a Comment [...]
How is it possible for a company like Yahoo to able to even exist? They deserve to be bankrupted and just vanish…I absolutely HATE yahoo! and I hate ATT for getting mixed up with a company like yahoo…boooooo..what were they thinking? don’t these companies have board of trusties…what are they doing…what a bunch of idiots….
> They deserve to be bankrupted and just vanish…
Sadly, the fact that this does not happen speaks not in our favor. They have been in business for decades, do exist, and even prosper (their stock grows). AOL also still exists, Experian still lures people with “free credit report”, Video Professor still offers his wisdom “for free” and able to pay for his airtime, etc. etc. All this means that most of us are, sadly, morons.
yahoo is the worst service i have ever seen in my life.i forgot my security answerabout 6 months ago i ve tried all the possible answes and thy r not working and they claim wihout a security answer you account can not be reacted.what kind of idiot n earthdoes this .i asked the fools if i can come to the ofices with my id /passport and provide all information tht is in my mail and that last emails i sent out and the fools said that it still wont help how cme banks that need more securty than anything can reset your password if you take proff of identity yahoo is very stupid and they are idiots worst service ever i wish there is a way i can send this message to every emailin the world
Well Att has done it again, first Baby Bells, now yahoo. yahoo webpage looks like a $3.00 game u pick up from walmart that is made in China. Play 1 game and it comes apart that is yahoo.By the time a child is 1 yr old it has a mouse in its hand. By the time n 3rd grade, they get info b-4 teacher stops speaking They could really-really do a better job then att-yahoo. yahoo SUCKS!!! I HATE yahoo!!
Yes I hate yahoo mail with a passion they keep adding stuff like chat and your contacts and it just gets slower and slower. And don’t get me started on those annoying animated banners that you have to wait to load with every page you open. I want a basic email service that works fast not some web 2.0 site with all the bells and whistles that take for ever to load. Wake up Yahoo don’t you realise you are slowly dying.
Agreed
I hate yahoo from the core, my first email account was with hotmail & a few years later when i signed in for the gmail account, i got a free gmail email delivered to my hotmail, thence i’ve been with gmail. Its so smart and cool email client. No friggin flash ads or shitloads like that you have on yahoo. I had an account with yahoo for my messenger, but strangely nearly after using it for 6 years they deleted it saying some “violation in TOS” WTF??? what did i violate. i wrote back to them but never got a reply.
I just cant stand the idiotic yahoo mail client, its so fucking disgusting. all sane people around the world should quit yahoo mail, that way yahoo will know its worth.
Same goes for yahoo search. Both yahoo and microsoft’s Bing are the shittiest search engines.
Let them ROT in hell
AMEN
i h8 fuckin yahoo they deleted my account saying i violated the terms of service but i didnt do anythin i had it 4 under a year!!!
I am going to switch my email over to gmail today. I’m trough with Yahoo. I noticed charges for a local listings and web hosting account I thought I closed almost 2 years ago – they were able to charge on my EXPIRED credit card (thanks Wamu/Chase for looking out for the CUSTOMER!!)…. it took 5 phonecalls over 2-1/2 hours on hold to get my accounts canceled and they would not refund me any money. They do suck….
OH! and Bing kept interrupting my craigslist posting – as I was attaching photos Bing would suddenly appear, effectively deleting my work so I’d have to start over and over…. I am going to block Bing from my desktop.
I HATE YAHOO I HATE YAHOO I HATE YAHOO I HATE YAHOO I HATE YAHOO
Each time I sign in, my password does not work and I have to create a new password everyday!!!!!!
Have you ever had Google screw you over due to variances in your AdSense account? They dropped my account with NO explanation, won’t return emails, and i couldn’t get through on the phone. What, don’t they have Android? I also had an AdWords account for a while, but I ended up paying Google nearly 5 times the value of what I made BEFORE expenses. Google’s model for internet advertisement comments only benefits ONE company reliably and consistently: Google itself. And I’m surprised that people / customers put up with this sort of treatment. And they want me to use their products. Arrogant Google at it again. I wish I could go to the Googleplex right now and talk to somebody about my situation?
Hi ewr. Does somewone know how to download a file from yahoo mail, when it’s virus detected?
I know it’s not a virus, i Put the file on mail FFS!!!
I downloaded the same file about a 3-4 month ago, some guy posted a link to download that kinde of files that yahoo sucky antivirus detect as a virus, but i Forghot.
Can some help Me please?????
Sorry for bad Eng
The new yahoo webpage. Such a wonderful thing. Now it has MANDANTORILY changed to make me answer a question about ADDING a new webite…BEFORE I can even use Yahoo.
Who are the idiots who are designing this new “improved” website.
And, my questions to them resulted in this reply:
Quote “Hello RRR,
Thank you for writing to Yahoo! Front Page.
I understand that you would like to disable the “Add your favorite
sites” preview that comes up on the new Yahoo! Homepage. I apologize for
the disappointment this may cause.
At this time, the feature you are describing is not available. This
notification is intended to come up a few times only. However, if the
cookies are cleared, it will show up again.
Rest assured that I have passed along your input to the Product Team. It
is possible that this feature may be included in one of our future
releases. There is always something on the drawing board and several of
our best features have come directly from users like you. We appreciate
your reporting this to us–it is through user comments and feedback that
we are able to continue to make improvements to the Yahoo! Homepage.
If you have any questions regarding this matter, please reply to this
message and I will gladly assist you.
Thank you again for contacting Yahoo! Front Page.
Regards,
SSSS
Yahoo! Front Page Customer Care
Front Page Tech Migration T1