Comments on: The social flight http://www.buzzmachine.com/2007/12/27/the-social-flight/ by Jeff Jarvis Sun, 14 Mar 2010 19:26:15 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Wifi on board great, but airlines only scratch surface « http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-406318 Wifi on board great, but airlines only scratch surface « Mon, 21 Dec 2009 14:36:07 +0000 http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-406318 [...] but by his and other accounts, carriers are still not fired up. (The idea was also floated by Jeff Jarvis a year back, and Rohit Bhargava even before that but airlines are still differentiating around free meals or [...] [...] but by his and other accounts, carriers are still not fired up. (The idea was also floated by Jeff Jarvis a year back, and Rohit Bhargava even before that but airlines are still differentiating around free meals or [...]

]]> By: Can Flying Ever Be Made People-Friendly? – BioRebellion http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-405972 Can Flying Ever Be Made People-Friendly? – BioRebellion Sat, 12 Dec 2009 07:35:07 +0000 http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-405972 [...] communication and cooperation, as required to overcome obstacles posed by nature and to reproduce. Why not bring a feeling of community to the flying process, asks Jeff Jarvis? Meeting new people is actually one exciting thing about travel. Airlines could make flying a lot [...] [...] communication and cooperation, as required to overcome obstacles posed by nature and to reproduce. Why not bring a feeling of community to the flying process, asks Jeff Jarvis? Meeting new people is actually one exciting thing about travel. Airlines could make flying a lot [...]

]]> By: The social airline « BuzzMachine http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-394202 The social airline « BuzzMachine Tue, 12 May 2009 20:03:41 +0000 http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-394202 [...] this blog and in my book, I speculated about the social airline. A Dutch reader points me to Bluenity, a [...] [...] this blog and in my book, I speculated about the social airline. A Dutch reader points me to Bluenity, a [...]

]]> By: IKT-bloggen » Blog Archive » Affärsidéer i nätet http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-393116 IKT-bloggen » Blog Archive » Affärsidéer i nätet Wed, 15 Apr 2009 11:06:38 +0000 http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-393116 [...] Har en entreprenör tur dyker en investerare upp! Klockren WWGD-modell. Har Branson månne hämtat idén från Jeff Jarvis, mannen bakom boken [...] [...] Har en entreprenör tur dyker en investerare upp! Klockren WWGD-modell. Har Branson månne hämtat idén från Jeff Jarvis, mannen bakom boken [...]

]]> By: Biz Air « BuzzMachine http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-393002 Biz Air « BuzzMachine Sat, 11 Apr 2009 18:26:46 +0000 http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-393002 [...] airline can become a content publisher (one of the ideas in What Would Google Do?, which came from here). It’s a way to give his passengers extra value (hey, I discovered the next Google on my last [...] [...] airline can become a content publisher (one of the ideas in What Would Google Do?, which came from here). It’s a way to give his passengers extra value (hey, I discovered the next Google on my last [...]

]]> By: links for 2008-11-05 « Journeys through travel http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-385034 links for 2008-11-05 « Journeys through travel Wed, 05 Nov 2008 20:30:13 +0000 http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-385034 [...] BuzzMachine » Blog Archive » The social flight Interesting read (tags: aviation) [...] [...] BuzzMachine » Blog Archive » The social flight Interesting read (tags: aviation) [...]

]]> By: .: Global Traveler Blog » Blog Archive » Airlines: What If...? :. http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-376060 .: Global Traveler Blog » Blog Archive » Airlines: What If...? :. Sat, 31 May 2008 12:29:31 +0000 http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-376060 [...] all. While Jarvis didn’t have anything new to say about that, the blog did have a link to a December column of his that I missed, and it has some fascinating [...] [...] all. While Jarvis didn’t have anything new to say about that, the blog did have a link to a December column of his that I missed, and it has some fascinating [...]

]]> By: The View from Harvard Business mobile edition http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-376007 The View from Harvard Business mobile edition Fri, 30 May 2008 16:50:51 +0000 http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-376007 [...] solution for reinventing the airline industry comes from BuzzMachine blogger Jeff Jarvis, who urges airlines to build Internet-based social networks around every [...] [...] solution for reinventing the airline industry comes from BuzzMachine blogger Jeff Jarvis, who urges airlines to build Internet-based social networks around every [...]

]]> By: BuzzMachine » Blog Archive » Grounded http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-375987 BuzzMachine » Blog Archive » Grounded Fri, 30 May 2008 12:30:11 +0000 http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-375987 [...] Unimaginative business is also bad business. Rather than trying to make the business work charging us for every breath, maybe the airlines should be looking at alternatives: advertising or gambling on the plane and even this. [...] [...] Unimaginative business is also bad business. Rather than trying to make the business work charging us for every breath, maybe the airlines should be looking at alternatives: advertising or gambling on the plane and even this. [...]

]]> By: BuzzMachine » Blog Archive » Fly Silverjet, please http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-375554 BuzzMachine » Blog Archive » Fly Silverjet, please Fri, 23 May 2008 21:34:55 +0000 http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-375554 [...] the way, OpenSkies is trying to market itself virally with a blog, even, which I learned about in a comment here from someone who wondered whether they were following my advice. We’ll [...] [...] the way, OpenSkies is trying to market itself virally with a blog, even, which I learned about in a comment here from someone who wondered whether they were following my advice. We’ll [...]

]]> By: le big z http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-375414 le big z Wed, 21 May 2008 13:52:56 +0000 http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-375414 well, someone obviously liked your idea: http://www.viralblog.com/2008/05/20/openskies-builds-airline-with-community-input/ well, someone obviously liked your idea:
http://www.viralblog.com/2008/05/20/openskies-builds-airline-with-community-input/

]]> By: www.bastimmers.nl » Blog Archive » Diginews 21: Toekomst kranten is niet gratis (2) http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-369566 www.bastimmers.nl » Blog Archive » Diginews 21: Toekomst kranten is niet gratis (2) Fri, 22 Feb 2008 15:21:03 +0000 http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-369566 [...] tail’ Anderson over business models - De Nieuwe Reporter: Businessmodellen voor content - Jeff ‘Buzzmachine’ Jarvis: The social flight - Randy Bennett: Imagining the future of newspapers (pdf) Stem of voeg toe aan : [...] [...] tail’ Anderson over business models – De Nieuwe Reporter: Businessmodellen voor content – Jeff ‘Buzzmachine’ Jarvis: The social flight – Randy Bennett: Imagining the future of newspapers (pdf) Stem of voeg toe aan : [...]

]]> By: BuzzMachine » Blog Archive » Reinventing Sears http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-367889 BuzzMachine » Blog Archive » Reinventing Sears Wed, 30 Jan 2008 16:29:17 +0000 http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-367889 [...] of reinventing companies and industries in the digital age. Here’s my proposal for the social airline. I’ll write one soon about [...] [...] of reinventing companies and industries in the digital age. Here’s my proposal for the social airline. I’ll write one soon about [...]

]]> By: cruel to be kind http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-367098 cruel to be kind Thu, 17 Jan 2008 18:35:52 +0000 http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-367098 <strong>Dear DLD Lufthansa Technology Forum ... if you ask for participation, you should publish it as well ......</strong> Lufthansa is being one of the sponsors for DLD and given how many interesting, well travelled people will be arriving, they thought of asking the question So our question to you is: In view of modern rail travel concepts, what innovative ideas and ... Dear DLD Lufthansa Technology Forum … if you ask for participation, you should publish it as well ……

Lufthansa is being one of the sponsors for DLD and given how many interesting, well travelled people will be arriving, they thought of asking the question

So our question to you is:
In view of modern rail travel concepts, what innovative ideas and …

]]> By: Velkommen ombord på den sociale flyrejse - dSeneste http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-366577 Velkommen ombord på den sociale flyrejse - dSeneste Wed, 09 Jan 2008 10:13:18 +0000 http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-366577 [...] Det er bare de oplagte muligheder. Jeff Jarvis har tænkt meget længere: The social flight. [...] [...] Det er bare de oplagte muligheder. Jeff Jarvis har tænkt meget længere: The social flight. [...]

]]> By: BuzzMachine » Blog Archive » In defense of Facebook http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-366275 BuzzMachine » Blog Archive » In defense of Facebook Fri, 04 Jan 2008 01:28:19 +0000 http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-366275 [...] I think they’re onto something. See what Matt McAlister says responding to my musings about airlines capturing the wisdom of their crowds the last few days: Carrying the theme to retail markets, you [...] [...] I think they’re onto something. See what Matt McAlister says responding to my musings about airlines capturing the wisdom of their crowds the last few days: Carrying the theme to retail markets, you [...]

]]> By: “What do my customers know and how do I help them share that?” - Making Travel Guides Social « Chasing the Southern Cross http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-366265 “What do my customers know and how do I help them share that?” - Making Travel Guides Social « Chasing the Southern Cross Thu, 03 Jan 2008 22:37:17 +0000 http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-366265 [...] to figure out how to use the web to their advantage (from the Times) and the concept of a social airline.  And I quote: “Airlines should capture the knowledge of their wise-about-traveling crowds. [...] [...] to figure out how to use the web to their advantage (from the Times) and the concept of a social airline.  And I quote: “Airlines should capture the knowledge of their wise-about-traveling crowds. [...]

]]> By: Matt McAlister » The useful convergence of data http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-366244 Matt McAlister » The useful convergence of data Thu, 03 Jan 2008 19:24:55 +0000 http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-366244 [...] Jarvis’ insightful post on social airlines starts to show how these concepts might form in all kinds of markets. When you’re traveling [...] [...] Jarvis’ insightful post on social airlines starts to show how these concepts might form in all kinds of markets. When you’re traveling [...]

]]> By: The Friendly Skies: Social Airline? « thedistillery http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-366242 The Friendly Skies: Social Airline? « thedistillery Thu, 03 Jan 2008 18:41:41 +0000 http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-366242 [...] Posted in Uncategorized at 10:41 am by Ben smart stuff from Jeff Jarvis over at BuzzMachine Furthering my ruminations on the social airline…. [...] [...] Posted in Uncategorized at 10:41 am by Ben smart stuff from Jeff Jarvis over at BuzzMachine Furthering my ruminations on the social airline…. [...]

]]> By: BuzzMachine » Blog Archive » If airlines became publishers http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-366233 BuzzMachine » Blog Archive » If airlines became publishers Thu, 03 Jan 2008 14:08:30 +0000 http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-366233 [...] Furthering my ruminations on the social airline…. [...] [...] Furthering my ruminations on the social airline…. [...]

]]> By: Charles Frith http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-366143 Charles Frith Wed, 02 Jan 2008 06:05:35 +0000 http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-366143 Its frustrating having ideas like this for the last few years and seeing them on other blogs. But also its confirms what I've been thinking. Its frustrating having ideas like this for the last few years and seeing them on other blogs. But also its confirms what I’ve been thinking.

]]> By: The Cool Kids’ Guide to Blogging 2008 - Liz Strauss at Successful Blog - Thinking, writing, business ideas . . . You are only a stranger once. http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-366123 The Cool Kids’ Guide to Blogging 2008 - Liz Strauss at Successful Blog - Thinking, writing, business ideas . . . You are only a stranger once. Tue, 01 Jan 2008 16:12:17 +0000 http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-366123 [...] Jarvis is proposing a Social Airline. I like the [...] [...] Jarvis is proposing a Social Airline. I like the [...]

]]> By: BuzzMachine » Blog Archive » Taking flight — and fixing it http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-366106 BuzzMachine » Blog Archive » Taking flight — and fixing it Mon, 31 Dec 2007 21:41:17 +0000 http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-366106 [...] other day, I wrote about how I’d like to see airplane flights become social economies as a way to improve and add value to the now-tortured experience. Of course, much of the hassle of [...] [...] other day, I wrote about how I’d like to see airplane flights become social economies as a way to improve and add value to the now-tortured experience. Of course, much of the hassle of [...]

]]> By: Safran http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-366068 Safran Mon, 31 Dec 2007 05:23:03 +0000 http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-366068 Jeff: A brilliant, succinct reboot for an industry badly in need of one. The airlines are the only industry I know of where the answer to the question "why don't you do things better" is thrown back in the customers' faces. It's BS. They have regs to protect the airlines, the unions, the pilots, the flight personnel - everyone except their customers. Our needs come last. They have to stop blaming us for their problems. Someone else came along and did it cheaper and more efficiently? Too bad. You were stuck with dated systems? Sorry. We won't pay extra to keep that in place. But we will pay for good service. We will become dedicated brand evangelists if given just a smidge more attention. (JetBlue gave us TVs. That's all it took. TVs and blue potato chips.) Suppose you had a "brand name," slightly higher-priced airline. Suppose it were 25% more per round trip for a great in-flight experience. If it were my company, I would want to ensure my employees were fresh for a major meeting at which big money could be on the line. Again, market forces: the companies that treat their employees best will get the best employees and will prosper. Jeff's right - deregulation's not the problem - the airlines' inability to take advantage of the social tools that would bring about greater efficiencies is what's dragging them down. Jeff: A brilliant, succinct reboot for an industry badly in need of one. The airlines are the only industry I know of where the answer to the question “why don’t you do things better” is thrown back in the customers’ faces. It’s BS. They have regs to protect the airlines, the unions, the pilots, the flight personnel – everyone except their customers. Our needs come last.

They have to stop blaming us for their problems. Someone else came along and did it cheaper and more efficiently? Too bad. You were stuck with dated systems? Sorry. We won’t pay extra to keep that in place. But we will pay for good service. We will become dedicated brand evangelists if given just a smidge more attention. (JetBlue gave us TVs. That’s all it took. TVs and blue potato chips.)

Suppose you had a “brand name,” slightly higher-priced airline. Suppose it were 25% more per round trip for a great in-flight experience. If it were my company, I would want to ensure my employees were fresh for a major meeting at which big money could be on the line. Again, market forces: the companies that treat their employees best will get the best employees and will prosper.

Jeff’s right – deregulation’s not the problem – the airlines’ inability to take advantage of the social tools that would bring about greater efficiencies is what’s dragging them down.

]]> By: John Cowan http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-366009 John Cowan Sun, 30 Dec 2007 04:43:32 +0000 http://www.buzzmachine.com/2007/12/27/the-social-flight/#comment-366009 Precisely because you can't resell tickets or miles, the airlines can engage in price discrimination, selling high to the rich and low to the poor. That doesn't work in a free market, because the poor will buy extra stuff for resale to the rich. But thanks to the War On Terror, ticket resale under the counter is effectively impossible, and the airlines get to grab all the consumer surplus. Allowing a free market would sacrifice all that monopolistic gain, probably pushing them over the edge into bankruptcy. They are well aware of this, so: never gonna happen. Precisely because you can’t resell tickets or miles, the airlines can engage in price discrimination, selling high to the rich and low to the poor. That doesn’t work in a free market, because the poor will buy extra stuff for resale to the rich. But thanks to the War On Terror, ticket resale under the counter is effectively impossible, and the airlines get to grab all the consumer surplus. Allowing a free market would sacrifice all that monopolistic gain, probably pushing them over the edge into bankruptcy. They are well aware of this, so: never gonna happen.

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