Comments on: Taking flight — and fixing it http://www.buzzmachine.com/2007/12/31/taking-flight-and-fixing-it/ by Jeff Jarvis Wed, 17 Mar 2010 02:15:26 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: BuzzMachine » Blog Archive » Customer Omega for the airlines http://www.buzzmachine.com/2007/12/31/taking-flight-and-fixing-it/#comment-373144 BuzzMachine » Blog Archive » Customer Omega for the airlines Fri, 11 Apr 2008 13:26:34 +0000 http://www.buzzmachine.com/2007/12/31/taking-flight-and-fixing-it/#comment-373144 [...] are a few of my earlier posts thinking about a different future for the airlines. See also Chris Anderson on a new, free business model. What would you do to bring this industry [...] [...] are a few of my earlier posts thinking about a different future for the airlines. See also Chris Anderson on a new, free business model. What would you do to bring this industry [...]

]]> By: Mark L. http://www.buzzmachine.com/2007/12/31/taking-flight-and-fixing-it/#comment-366137 Mark L. Wed, 02 Jan 2008 01:44:03 +0000 http://www.buzzmachine.com/2007/12/31/taking-flight-and-fixing-it/#comment-366137 An Iranian blogger is sued for $2m by a fellow at a pro-Bush think-tank, WINEP. He needs our help. Can you write about his case? http://hoder.com/weblog/archives/016557.shtml An Iranian blogger is sued for $2m by a fellow at a pro-Bush think-tank, WINEP. He needs our help. Can you write about his case?
http://hoder.com/weblog/archives/016557.shtml

]]> By: Anna Haynes http://www.buzzmachine.com/2007/12/31/taking-flight-and-fixing-it/#comment-366133 Anna Haynes Tue, 01 Jan 2008 23:10:26 +0000 http://www.buzzmachine.com/2007/12/31/taking-flight-and-fixing-it/#comment-366133 This 'now-tortured experience' will become, or should become, moot. Airline travelers, please do so with awareness of the consequences - read Monbiot's <a href="http://www.guardian.co.uk/environment/2006/sep/21/travelsenvironmentalimpact.ethicalliving" rel="nofollow">On the flight path to global meltdown</a> ("Thinking like ethical people makes not a damn of difference unless we also behave like ethical people. When it comes to flying, there seems to be no connection between intention and action. ...") as for the "ideas wiki" - agreed, it's a great idea, within a closed society like a company, and/or where someone 'owns' and gardens it. The 'open-to-the-public suggestion box' has been tried before - the Halfbakery and other <a href="http://en.wikipedia.org/wiki/Ideas_bank" rel="nofollow">Ideas banks</a> - maybe they're too general, but imo you need some pretty good, painless way to do filtering/ranking to ensure that the best ideas <i>will</i> be the most prominent. This ‘now-tortured experience’ will become, or should become, moot. Airline travelers, please do so with awareness of the consequences – read Monbiot’s On the flight path to global meltdown (“Thinking like ethical people makes not a damn of difference unless we also behave like ethical people. When it comes to flying, there seems to be no connection between intention and action. …”)

as for the “ideas wiki” – agreed, it’s a great idea, within a closed society like a company, and/or where someone ‘owns’ and gardens it. The ‘open-to-the-public suggestion box’ has been tried before – the Halfbakery and other Ideas banks – maybe they’re too general, but imo you need some pretty good, painless way to do filtering/ranking to ensure that the best ideas will be the most prominent.

]]> By: Vee http://www.buzzmachine.com/2007/12/31/taking-flight-and-fixing-it/#comment-366127 Vee Tue, 01 Jan 2008 19:55:49 +0000 http://www.buzzmachine.com/2007/12/31/taking-flight-and-fixing-it/#comment-366127 Great points on ..... Talking flight; but frankly everything around these days, in terms of service to customers are in a melt-down. Nothing works, the customer is devalued and out of frustration the complaints stop. The recent Bill of Rights, for customers, following the Jet Blue situation, is encouraging, but I would not hold my breath that anything meaninful, will come out of this. www.vernasmith.blogspot.com Great points on ….. Talking flight; but frankly everything around these days, in terms of service to customers are in a melt-down. Nothing works, the customer is devalued and out of frustration the complaints stop.

The recent Bill of Rights, for customers, following the Jet Blue situation, is encouraging, but I would not hold my breath that anything meaninful, will come out of this.

http://www.vernasmith.blogspot.com

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