Comments on: Love the customer who hates you http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/ by Jeff Jarvis Sun, 06 Jul 2008 01:35:27 +0000 http://wordpress.org/?v=2.5.1 By: The Airlines Are An Incredible Mess « SmoothSpan Blog http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-372679 The Airlines Are An Incredible Mess « SmoothSpan Blog Thu, 03 Apr 2008 15:54:11 +0000 http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-372679 [...] all reminds me of Jeff Jarvis’s article in Business Week where he says: Here’s some free advice: Go to Google, enter any of your [...] [...] all reminds me of Jeff Jarvis’s article in Business Week where he says: Here’s some free advice: Go to Google, enter any of your [...]

]]> By: Love your worst possible customer!!! « UPEI - BUS442.0 http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-370668 Love your worst possible customer!!! « UPEI - BUS442.0 Sat, 08 Mar 2008 17:23:51 +0000 http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-370668 [...] 28, 2008 I was reading Jeff Jarvis blog and came across with this article “lover your customer”. Customers are the livelihood of every business. Every business must have to spend a significant [...] [...] 28, 2008 I was reading Jeff Jarvis blog and came across with this article “lover your customer”. Customers are the livelihood of every business. Every business must have to spend a significant [...]

]]> By: How To Improve Facebook Apps | Greenroots Media http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369862 How To Improve Facebook Apps | Greenroots Media Wed, 27 Feb 2008 02:25:42 +0000 http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369862 [...] Facebook will acknowledge the issues associated with the applications. There are some that I really enjoy, namely iLike, but most of [...] [...] Facebook will acknowledge the issues associated with the applications. There are some that I really enjoy, namely iLike, but most of [...]

]]> By: Russell Campbell http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369802 Russell Campbell Tue, 26 Feb 2008 12:38:26 +0000 http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369802 When you say "But you'll still find fresh complaints, for Dell has work to do to improve its products and services", I say "You ain't lyin', bro!" I bought a Dell Inspiron 1720 at Thanksgiving. The hardware is fine, but every interaction with Dell since then has been nothing but a nightmare. Dell has lost me as a customer and reading posts in the Dell forums, I see they continue to lose customers at a nice clip. When you say “But you’ll still find fresh complaints, for Dell has work to do to improve its products and services”, I say “You ain’t lyin’, bro!” I bought a Dell Inspiron 1720 at Thanksgiving. The hardware is fine, but every interaction with Dell since then has been nothing but a nightmare. Dell has lost me as a customer and reading posts in the Dell forums, I see they continue to lose customers at a nice clip.

]]> By: Paul Bradshaw http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369799 Paul Bradshaw Tue, 26 Feb 2008 10:42:19 +0000 http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369799 It's also a great way for journalists to find backlashes against companies in their beat... It’s also a great way for journalists to find backlashes against companies in their beat…

]]> By: PR 2.0 « No newsprint here http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369775 PR 2.0 « No newsprint here Tue, 26 Feb 2008 04:43:45 +0000 http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369775 [...] by a customer as a threat, but rather an opportunity. As Jeff Jarvis suggests in a post titled “Love the customer who hates you, “ “They care enough about your product or service to tell you exactly what went wrong. Other [...] [...] by a customer as a threat, but rather an opportunity. As Jeff Jarvis suggests in a post titled “Love the customer who hates you, “ “They care enough about your product or service to tell you exactly what went wrong. Other [...]

]]> By: Links: 2008-02-23 Girls vs boys online, cellphone business, 29-yr-old Obama-campaign lawyer, $500,000/yr doorman, customers’ tips, Belgrade Looting YouTube video « ideas Revolutionary http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369711 Links: 2008-02-23 Girls vs boys online, cellphone business, 29-yr-old Obama-campaign lawyer, $500,000/yr doorman, customers’ tips, Belgrade Looting YouTube video « ideas Revolutionary Sun, 24 Feb 2008 22:53:03 +0000 http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369711 [...] Love the customer who hates you [...] [...] Love the customer who hates you [...]

]]> By: shelbinator http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369614 shelbinator Sat, 23 Feb 2008 15:34:22 +0000 http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369614 I can't believe Comcast's score is only 102,000. I can’t believe Comcast’s score is only 102,000.

]]> By: JohnofScribbleSheet http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369613 JohnofScribbleSheet Sat, 23 Feb 2008 13:22:12 +0000 http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369613 Its good advice, when people are pissed off, just be nice and fix there problem. Be calm and be nice. Its good advice, when people are pissed off, just be nice and fix there problem. Be calm and be nice.

]]> By: david windham http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369602 david windham Sat, 23 Feb 2008 03:59:22 +0000 http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369602 most smart guys buy up there own myproductsucks.com domains.. what happened to any news is good news.. "david windham sucks" 0-results most smart guys buy up there own myproductsucks.com domains.. what happened to any news is good news.. “david windham sucks” 0-results

]]> By: dimwittnott http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369599 dimwittnott Sat, 23 Feb 2008 03:07:36 +0000 http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369599 I wonder if this is such an accurate measurement: Herre is my test from Google..... Results 1 - 10 of about 141,000 for jarvis sucks. (0.27 seconds) I wonder if this is such an accurate measurement:
Herre is my test from Google…..
Results 1 - 10 of about 141,000 for jarvis sucks. (0.27 seconds)

]]> By: Bill K. http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369587 Bill K. Fri, 22 Feb 2008 20:14:13 +0000 http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369587 You couldn't pay a business consulting firm enough to find out the firsthand problems with your produce/service, and here you have people giving you the information for free. However, Jeff, you might be missing the hierarchical structure of a large business. Somehow the bad news had to make it's way up the ladder, against the pecking order. Also, there are highly successful companies, such as Apple, that will release new products without anticipating customer concerns, eg the MacBook Air's lack of a non-user-replaceable battery. You couldn’t pay a business consulting firm enough to find out the firsthand problems with your produce/service, and here you have people giving you the information for free.

However, Jeff, you might be missing the hierarchical structure of a large business. Somehow the bad news had to make it’s way up the ladder, against the pecking order. Also, there are highly successful companies, such as Apple, that will release new products without anticipating customer concerns, eg the MacBook Air’s lack of a non-user-replaceable battery.

]]> By: Steve http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369586 Steve Fri, 22 Feb 2008 20:09:24 +0000 http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369586 Customer service is more important than advertising, I agree. Ads get the customer into the store, but if there aren't smiling faces and folks willing to help, that won't put coin in the till. I've stopped shopping at select stores and stopped going to certain restaurants because of the poor customer service. While my server/customer service rep might've been having a bad day, I've always been taught to leave it at the door - it's not my fault, so don't take it out on my shopping experience. While I'm ranting, wanted to let you know about a newsreader out there that exists that bases it's content on what the user actually WANTS to see. It's called 'Sprout'. Very intuitive, quickly learns what you like to read and what doesn't interest you. There's a free trial on now. You can find it here: www.yoursprout.ca. Customer service is more important than advertising, I agree. Ads get the customer into the store, but if there aren’t smiling faces and folks willing to help, that won’t put coin in the till. I’ve stopped shopping at select stores and stopped going to certain restaurants because of the poor customer service. While my server/customer service rep might’ve been having a bad day, I’ve always been taught to leave it at the door - it’s not my fault, so don’t take it out on my shopping experience.

While I’m ranting, wanted to let you know about a newsreader out there that exists that bases it’s content on what the user actually WANTS to see. It’s called ‘Sprout’. Very intuitive, quickly learns what you like to read and what doesn’t interest you. There’s a free trial on now. You can find it here: http://www.yoursprout.ca.

]]> By: James Cherkoff http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369584 James Cherkoff Fri, 22 Feb 2008 19:38:46 +0000 http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369584 Someone told me recently that the staff of Marks & Spencers (greatly loved UK high street chain) are told to pay special attention to the people who complain most because they are the ones who spend all the money! Someone told me recently that the staff of Marks & Spencers (greatly loved UK high street chain) are told to pay special attention to the people who complain most because they are the ones who spend all the money!

]]> By: Brian O'Connell http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369581 Brian O'Connell Fri, 22 Feb 2008 18:16:22 +0000 http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369581 That's funny. Whenever I'm about to spend some fair coin on some product or service, i google the name with "sucks" or "rip-off" or "scam" to see what people are saying. That’s funny. Whenever I’m about to spend some fair coin on some product or service, i google the name with “sucks” or “rip-off” or “scam” to see what people are saying.

]]> By: LB's Rambles http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369577 LB's Rambles Fri, 22 Feb 2008 17:35:51 +0000 http://www.buzzmachine.com/2008/02/22/love-the-customer-who-hates-you/#comment-369577 <strong>It's More Than Service...</strong> I have argued repeatedly on this blog that customer service is far more important to your business than advertising. Jeff Jarvis, at BuzzMachine, takes it even further, in a post called Love the customer that hates you.Now don’t get mad... It’s More Than Service…

I have argued repeatedly on this blog that customer service is far more important to your business than advertising. Jeff Jarvis, at BuzzMachine, takes it even further, in a post called Love the customer that hates you.Now don’t get mad…

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