Comments on: Love the customer who hates you

By: Orange loves its critics | Crowd Surfing

Orange loves its critics | Crowd Surfing — Wed, 11 Nov 2009 08:44:08 +0000

[...] great example from Orange of adopting Jeff Jarvis’ mantra to ‘Love the customer who hates you.’ Google ‘Orange broadband’ and pretty high up the rankings you will find the [...]

By: like i said… « lauren:z:mitchell

like i said… « lauren:z:mitchell — Thu, 21 May 2009 23:43:14 +0000

[...] i said… Jump to Comments Well, like Jeff Jarvis said. Social media specialist is the up and coming haut post for those of us coming of age [...]

By: How To Improve Facebook Apps — CJ's Blog

How To Improve Facebook Apps — CJ's Blog — Mon, 03 Nov 2008 02:33:10 +0000

[...] Facebook will acknowledge the issues associated with the applications. There are some that I really enjoy, namely iLike, but most of [...]

By: The Airlines Are An Incredible Mess « SmoothSpan Blog

The Airlines Are An Incredible Mess « SmoothSpan Blog — Thu, 03 Apr 2008 15:54:11 +0000

[...] all reminds me of Jeff Jarvis’s article in Business Week where he says: Hereâ€™s some free advice: Go to Google, enter any of your [...]

By: Love your worst possible customer!!! « UPEI - BUS442.0

Love your worst possible customer!!! « UPEI - BUS442.0 — Sat, 08 Mar 2008 17:23:51 +0000

[...] 28, 2008 I was reading Jeff Jarvis blog and came across with this article â€œlover your customerâ€. Customers are the livelihood of every business. Every business must have to spend a significant [...]

By: How To Improve Facebook Apps | Greenroots Media

How To Improve Facebook Apps | Greenroots Media — Wed, 27 Feb 2008 02:25:42 +0000

[...] Facebook will acknowledge the issues associated with the applications. There are some that I really enjoy, namely iLike, but most of [...]

By: Russell Campbell

Russell Campbell — Tue, 26 Feb 2008 12:38:26 +0000

When you say “But you’ll still find fresh complaints, for Dell has work to do to improve its products and services”, I say “You ain’t lyin’, bro!” I bought a Dell Inspiron 1720 at Thanksgiving. The hardware is fine, but every interaction with Dell since then has been nothing but a nightmare. Dell has lost me as a customer and reading posts in the Dell forums, I see they continue to lose customers at a nice clip.

By: Paul Bradshaw

Paul Bradshaw — Tue, 26 Feb 2008 10:42:19 +0000

It’s also a great way for journalists to find backlashes against companies in their beat…

By: PR 2.0 « No newsprint here

PR 2.0 « No newsprint here — Tue, 26 Feb 2008 04:43:45 +0000

[...] by a customer as a threat, but rather an opportunity. As Jeff Jarvis suggests in a post titled “Love the customer who hates you, “ â€œThey care enough about your product or service to tell you exactly what went wrong. Other [...]

By: Links: 2008-02-23 Girls vs boys online, cellphone business, 29-yr-old Obama-campaign lawyer, $500,000/yr doorman, customers’ tips, Belgrade Looting YouTube video « ideas Revolutionary

Sun, 24 Feb 2008 22:53:03 +0000

[...] Love the customer who hates you [...]

By: shelbinator

shelbinator — Sat, 23 Feb 2008 15:34:22 +0000

I can’t believe Comcast’s score is only 102,000.

By: JohnofScribbleSheet

JohnofScribbleSheet — Sat, 23 Feb 2008 13:22:12 +0000

Its good advice, when people are pissed off, just be nice and fix there problem. Be calm and be nice.

By: david windham

david windham — Sat, 23 Feb 2008 03:59:22 +0000

most smart guys buy up there own myproductsucks.com domains.. what happened to any news is good news.. “david windham sucks” 0-results

By: dimwittnott

dimwittnott — Sat, 23 Feb 2008 03:07:36 +0000

I wonder if this is such an accurate measurement:
Herre is my test from Google…..
Results 1 – 10 of about 141,000 for jarvis sucks. (0.27 seconds)

By: Bill K.

Bill K. — Fri, 22 Feb 2008 20:14:13 +0000

You couldn’t pay a business consulting firm enough to find out the firsthand problems with your produce/service, and here you have people giving you the information for free.

However, Jeff, you might be missing the hierarchical structure of a large business. Somehow the bad news had to make it’s way up the ladder, against the pecking order. Also, there are highly successful companies, such as Apple, that will release new products without anticipating customer concerns, eg the MacBook Air’s lack of a non-user-replaceable battery.

By: Steve

Steve — Fri, 22 Feb 2008 20:09:24 +0000

Customer service is more important than advertising, I agree. Ads get the customer into the store, but if there aren’t smiling faces and folks willing to help, that won’t put coin in the till. I’ve stopped shopping at select stores and stopped going to certain restaurants because of the poor customer service. While my server/customer service rep might’ve been having a bad day, I’ve always been taught to leave it at the door – it’s not my fault, so don’t take it out on my shopping experience.

While I’m ranting, wanted to let you know about a newsreader out there that exists that bases it’s content on what the user actually WANTS to see. It’s called ‘Sprout’. Very intuitive, quickly learns what you like to read and what doesn’t interest you. There’s a free trial on now. You can find it here: http://www.yoursprout.ca.

By: James Cherkoff

James Cherkoff — Fri, 22 Feb 2008 19:38:46 +0000

Someone told me recently that the staff of Marks & Spencers (greatly loved UK high street chain) are told to pay special attention to the people who complain most because they are the ones who spend all the money!

By: Brian O'Connell

Brian O'Connell — Fri, 22 Feb 2008 18:16:22 +0000

That’s funny. Whenever I’m about to spend some fair coin on some product or service, i google the name with “sucks” or “rip-off” or “scam” to see what people are saying.

By: LB's Rambles

LB's Rambles — Fri, 22 Feb 2008 17:35:51 +0000

It’s More Than Service…

I have argued repeatedly on this blog that customer service is far more important to your business than advertising. Jeff Jarvis, at BuzzMachine, takes it even further, in a post called Love the customer that hates you.Now donâ€™t get mad…