Dell has started another blog with execs and employees talking about personal technology. It’s called Your Blog but I’m not sure why; it seems to be their blog or, from their perspective, our blog even if they invite people to send them messages atop the front page. And that’s fine; I’m merely puzzled about the name. What’s good about this is that it is Dell people talking as people more than as a company, even if it is around technology, not their cats. This follows Chris Locke’s precept in Gonzo Marketing that companies should want their employees to show their public that they share the same interests.
Jeff — Thanks for making note of our latest social media project, Your Blog. The intent is for Dell to provide a place for two-way conversations about personal technology, with Dell employees priming the pipeline with posts in hopes of attracting ideas and bylined content from the readership as it builds over time. Let me know if you’d like to post on how personal technology makes a difference in your job or personal life.
For all the “improvement” Dell has made to solve “Dell Hell” stype issues, I’m still having trouble finding a place on its site to complain about the fact that they repaired my laptop, but kept the battery.
And by “repaired my laptop,” I am assuming, because I can’t use it at all without a battery.
I currently work for dell & although they have made many redundancies in the past months. They continue to push their staff to the point of breaking with statistics. For the one’s that do manage to secure jobs with other companies dell sours there experience by robbing them off any bonus payment due to them because they were not employed on the date payment is due, Dell do not take into consideration that they have worked for the last 6 months to earn the due bonus, There attitude is well your leaving so even though you have worked for a quarter to earn your bonus you will not be with the company on the payment due date so screw you thanks for all your hard work in your last 6 months
PS: To the poor techs on the phones (there calls waiting)
DELL HELL, unfortunately is still alive. Just got off a chat session abruptly ended by the tech support person. I still had more questions.
Dell has not done anything to fix their customer services. Here is my Dell Hell story. just wanted to let people know about what happened to me with my Dell laptop so that hopefully it didn’t happen to other people. I have been a loyal Dell customer for the last eight years. My boyfriend and I have purchased four Dell computers within the last eight years. My boyfriend purchased a DELL XPS M170 laptop. I started to use it and decided that I should purchase my own laptop since I was a graduate student. I selected Dell because we have bought several Dell computers in the past and they always ran well. I bought a Dell Inspiron 1500 because I needed a small and easy to carry laptop for school. That is when my problems began. First, only after a couple days of using the computer I activated the Norton anti-virus (it was trial software that came with the purchase of the computer) and could not longer access the internet. I contacted Dell and they said I had to restore my computer to factory settings. They could not tell me what happened or why it was refusing to let me access the internet. The next issue that started to happen was when I went from using the battery to plugging the computer into the power cord sometimes the screen would go black. This seems to be a common problem since a friend of mine has the same problem with his Dell Inspiron. The only thing the computer would let me do is hold down the off button to restart it. The next issue happened less than six months after having the laptop. I used the computer the night before and it worked without any issues. However, the next day when I started it, I only had a blank black screen. I did not receive any error messages or anything to tell me what was wrong. I thought I must have contracted a virus so I had my brother-in-law reformate it. I lost all my information. Then a couple months later again I had the same problem.I called Dell’s tech support. This was by far the worst customer service I have ever received. First I was on hold for an hour and then I was passed from person to person. I finally had someone helping me but I had a really hard time understanding what they were saying since the call was outsourced to India. The person had no idea what they were doing since they were unable to answer any of my questions. Again I was told my only option was to reformat my computer. They started talking me though the reformatting and said they would call me back after it was closer to the end of formatting so that they could walk me though the next steps. I did not receive a call back until two weeks later but by that time I had already asked my brother-in-law to finish reformatting it. I was unable to wait for their calls since I required the use of my computer for grad school. Then two months later again my computer works one day then the next it boots up to a black screen. I also started receiving an error about the power cord. When I booted the computer it would go to a screen with a message about the computer being unable to recognize the power source. So in order to fix this problem I had to start the computer while using the battery only then plug it into the power cord. This would sometimes take several tries since as I mention earlier sometimes when I plugged the laptop in the screen would go black. Another problem that started to happen is that I would try to use my battery (which was fully charged) and it would go from 100% battery power to 7% with in five minutes. Now I really cannot unplug my computer because the battery does not work anymore. So again I call Dell with pretty much the same results. They were unable to answer any of my questions such as why my screen goes black when I plug the laptop in. I asked them why my laptop needed to be reformatted every couple months. I was told it was a software problem. When I asked if there was a way for me to find out what software was causing the problem again they told me they did not know. I tried to explain how frustrated I was because I kept losing information I needed for school and I really needed to find out why this was happening their only answer was that they could only tell me it was a software problem and I would have to reformat. At this point I asked to speak to a manager because I wanted either a new computer or my money back. I was told at first that there was nothing he could do even though at this time my laptop was still under warranty. So again I had to reformat the computer. I had the same issues with the people telling me that they would call me back to help finish reformatting but they never did. I had to call them and I received a different tech person. I had to explain the problem all over again and spent several more hours trying to have the computer reformatted. There was an issue reinstalling at around 59%. It would not go past that point. Eventually the tech was able to have the reinstallation work. However, a couple months later I had the same issues only this time my computer just shut down while I was working on my master thesis. When I started the computer up again it was not working. This time I was panicking since I needed my thesis. I had learned to back-up my information since this kept happening. Unfortunately, since I was working on the paper at the time I did not save the most recent copy to my flash drive. I was about to lose ten pages of my thesis. This time I asked my brother-in-law to help me since the techs at Dell were useless. My brother-in-law was able to retrieve my paper but the computer needed to be reformatted. This happened in March. Now three months later June 17, 2008 my computer again stopped working. I took it to my brother-in-law because he knows more about computers then your techs and has been the only one that was really helping me with this problem. He tried to reformat it but again it kept stopping at sector 59. He tried a full reinstall three times and it would not work. He was finally able to reinstall the operating system today. I almost forgot another error I started to receive was an error about how my computer was too hot and had to shut-down to protect it. I did not understand why it would say that because the fan was working, it was not dirty (I keep compressed air which I use regularly to keep my laptop clean), and the computer was only warm not hot. This would even happen sometimes after only having my computer on for five minutes. In Oct. my laptop again stopped working I had the error message of UNMOUNTABLE_BOOT_VOLUME. This time my laptop would not reformatte. I finally received a call from Dell only after I filed a report with the BBB. Now that my warranty was up Dell told me my hard drive went bad. I kept telling Dell that my brother-in-law said it was the hard drive but Dell said it was something I was doing (when this first started happening). It seems that Dell waited until my warranty was done so that they did not have to fix it. I just wanted other people to know how Dell treats their customers. I’ve had many people in the computer industry warn me not to buy Dell. They have all told me their computers are junk even a guy running the tech department at Carnegie Mellon University (for those that don’t know it’s a top tech university). He said never buy Dell computers because they garbage. I hope this helps other people to not make the same mistake I did in picking Dell. Oh and my boyfriend’s XPS I mentioned… it’s broken now too. He used it one day then the next day it wouldn’t even turn on.
DELL Customer Service (or rather DIS-SERVICE) is the absolute worst I have ever seen. They lied regarding “Next Day” Delivery….actually shipped it “Home Delivery” which is 5-7 days. Its been 6 days…no computer…..finally cancelled order.
“Outsourced” Customer Dis-Service is appalling….Dell you are a joke….never buy Dell…they lie, put you on hold for 30-40 minutes…no response…no help…total joke
GOODBY DELL….YOU ABSOLUTELY SUCK!!!!
BUYERS BEWARE!!!!!!!
I purchase regularly from Dell and since two months ago everything is going down the tubes. Dell lost most of my account information and asked me to enter it again, even though they cannot guarantee that it would not happen again. At this point i only have 15 clients that i buy equipment for and, other than getting the information entered again it might not be a big deal. However, I chatted with a customer rep and his initial response was “I do not know what you are talking about…” Is that great customer rep or what? Now, I have been on the phone for 31 minutes and I was finally told that there is no guarantee that if I bother to enter all the information it will be there by the time I return.