Comments on: Time Warner Cable chokes customers

By: studiosteve

studiosteve — Wed, 10 Mar 2010 00:31:06 +0000

Well…..This is why everyone hates Time Warner. I posted an ad on Craigslist and a Time Warner employee responded. These are his words sent from his TW email account..” guys like you fuck it up for the rest of us who actually PAY for our cable…don’t be an ass…do it right and pay your fee every month like the rest of us do!!!” Then he goes on to say “Ohhh well cant say I didn’t try to warn you…lol once a felon always a felon I guess…bet you’re a welfare cheater too hmmmmm food stamps fpr cash and all that??? Or do you just whore yourself out on the street corner for nasty old guys who want dick???? If you actually have one that is….” All this from his work email mail account. After I cut and pasted every name from the Executive Management Team and informed him that I was going to forward every email to each and every person on that list, this is what I got “Actually I know when im beat..what can I say..you win”. And when I CC him in on a few emails that I had forwarded I got this “Ok I have apologized what more do you want I will be lucky to make it through the day…” and “Again I apologize you have won…I am gone thanks” Then I replied “maybe I should forward these emails too? Look, next time you decide to mess with someone you don’t know maybe you will think about it! I only started CC you in on half of the emails that I forward to every Time Warner Executive Management person. THINK DUDE!!!!! Your work email!!!! and I’m the dumb ass? who’s the ass now? Have a great day! or not!” and got this in response “I do appologise..you are right” All this on company time. maybe this is why Time Warner Customer Service is so bad! They are all on Craigslist answering ad’s on company time.
And This is why I hate Time Warner!!!!!
After I forward this to every Executive Manager do you think I got a response. Not a one!!!!!! They don’t care!

By: How To Reduce Home Phone Bill | Ryan Born

How To Reduce Home Phone Bill | Ryan Born — Tue, 02 Mar 2010 17:48:30 +0000

[...] home phone bill for 3 years now and this past weekend was the time when I finally did it. Even on Time Warner’s All the Best Package with cable, internet and phone service bundles, you still end up spending $20 a month on a home [...]

By: Patricia Ramirez

Patricia Ramirez — Sat, 27 Feb 2010 13:21:21 +0000

I received a letter from Brad Wakely on 2/24/10
Dear P Ramirez.
At the end of 2009, Time Warner Cable underwent a conversion of our billing system. An important aspect of this conversion was the assignment of a new account number to our customers.
Our records indicate you are still using your old account number from our former billing system that is no longer valid.
To avoid a possible misapplied payment and interruption of service, we are asking you to inform your financial institution as well as your electronic bill pay system, such as a Bank Bill-Pay service, of your new account number.
Any delays could result in LATE FEES OR DELINQUENT CHARGES TO YOUR ACCOUNT!
Please note that this does not affect our customers using PayXpress and if you would like to switch to a PayXxpress account, you can register online at timewarnercable.com/payxpress Note: you will need to have a copy of your current statement handy for your Time Warner Cable Account number and Customer Code.
If you have any questions, please contact our customer service Department at 210-244-0500.
Thanks for being a Time Warner Cable Customer.
Sincerely,
Brad Wakely
Vice President/General Manager South Texas.

——————————————————————

I called because I pay my bill in ADVANCE EVERY MONTH.
I spoke with a rep who was an idiot!
I called to speak with Brad Wakely who was busy.
An admin assistant called me back to appologize because I should have never received this letter. I said at this point all I want is for this “Brad” to call me back and explain why he would put his signature to such a stupid letter.
Brad Wakely called and actually defended his letter, saying that most Time Warner Customers are just not getting the account numbers changed on their end. I said that I am insulted that you would lump me in with most people. I told him that people like him leave a bad taste in one’s mouth and that he should go back to Texas Tech and get a Customer Service degree because his Customer Service is in the toilet. This man is a Vice President and he can’t even understand his own letter, and then he is going to insult me? I pay in advance. I use PayXpress! This stupid letter does not even apply to me.
Hey Brad, I am still waiting on my apology from you, but this time you can do it face to face to someone like me!
And the slap in the face is that I am paying in advance and correctly but I might have to pay late fees?
The stupidity of Brad Wakely is for a better word, stupid.

By: ipad

ipad — Sun, 14 Feb 2010 16:32:36 +0000

The cable companies don’t have the right to throttle or charge customers what every they want. Cable companies have been given a monopoly by local governments so that means that they need to be controlled, they’ve been getting away with robbery for way to long.

By: Ed Abel

Ed Abel — Sun, 17 Jan 2010 23:10:16 +0000

Another Time Warner mess…. What is the story with these large companies and there interest in Customer CARE! Once again Time Warner fails and they think it is my responsibility to once again stay home waiting for them to show up to fix there issues… Not once was anyone who I spoke to empathetic with the situation. Cable works fine till 4pm, just in time for the JETS… Living room filled with friends and BAM!!! I cant get the main channels… We all know the routine… Dial the number, Press 1, Press 2, Press 3 then hold for 10 minutes cause they are busy with all their unhappy customers… Then complete security clearance, not even, how am I doing…. Finally we get to my problem, and it is ,…. oh, so sorry, we will have to send out a technician to bring you another “Card”… I am like are you kidding me… The card just breaks… Just doesn’t happen like that…

So, I ask for a supervisor… They will call you back… 1.5 hours later I get a supervisor… Who could give a rats xxxxx as to the situation. He was Just a Droid… just another useless person in the system unable to make a decision to make a customer happy… I don’t think these large companies understand any longer what does Customer service mean… The problem is that FIOS from Verizon will probably not be any better… So we are just left to deal with this and pay the bill… HOW FRUSTRATING!!!

By: joshua

joshua — Tue, 14 Jul 2009 03:19:09 +0000

I have had Time Warner Cable since the end of January and have had the most horrible service I think I could ever have. I have had to take my cable boxes back to the local office multiple times and have had 2 service calls to my residence. Everytime I take my boxes back, my cable works fine for about 2 weeks, but shortly later I start missing channels. After each service call I have been told that my cable lines are fine and that it is the box. I can not understand why it has to come to me writing this letter to get some help on this matter. Not only do I feel like I’m already paying too much for service, I’m not happy at all with the service I’m paying for. The only reason I stay with Time Warner is because they are the only service provider that services my town home. I feel that I have been treated unfairly and I don’t plan on stopping my complaints until something has been done to repair my service COMPLETELY! I will post this message on every blog, website, customer review site that I can find.

By: The Agent

The Agent — Sun, 19 Apr 2009 19:01:20 +0000

First thing, i don´t even know why i read this on my day off, like if i don´t hear enough complains every day, as far as i know you can actually open a commercial account with TWC it is a special department, if you decide to run a website you will affect your neighbors, who will experience slow internet, or interruptions in the service that is for sure, i think commercial accounts have no extra charge, i have seen a couple of them some are even cheaper but of course whenever i got a customer that starts babbling about things that i don´t care i just focus on what is important, if you want to get a better deal for your internet just call to the right department, don´t call tech support to ask about your statement call billing, don´t call cust care for offers call sales, don´t call sales because your service is not working, call tech support, also check your computer, don´t expect help to install your router, if you got one good for you but if it does not work then you need to call your router manufacturer or the store. Be nice with the other person in the line he/she is the person that will help you… or not, don´t ask for a supervisor unless you are certain that.. a) the agent was giving you a bad attitude, b) you got a really BIIIIIIG issue and the agent is been stubborn. or you are make a fool of yourself. a sup is not going to give you a better appointment why? because he does not has one, plane and simple, unless someone cancel. PFFF stop asking…. where are you located, come on!!! my own stupid neighbor ask me that, too bad i can´t reveal my location or i would have smack him. Don´t treath with…. i will cancel…. if you are going to, then call and say… i want to cancel my acc. Don´t expect to get an app for the same day if you are calling at 5 pm. I am more convince everyday that you get what you deserve. If your internet comes and goes often, i am talking about 3 times during the last week, call, that is not normal you can reset your modem but why wait until your modem does not work at all. And provide important information, i was doing this, when this happen bla bla bla, but seriously it feels so good when you can help someone that has been nice. Be sure your computer works… seriously i got a cust that request me help to access her internet, what would you think…. i can´t access my internet, my other computer can connect but this one does not let me, it is asking me for a password. what do you think could be mmm ok the internet password, no? then the wep key, no? then mayyyybe the mac address would be strange but who knows, could work, let´s make a try, no, and so on, and on, she setup the pass and forgot it . however she only refer to “my mail” and “my internet” until i got a hintch checking the notes she had call 3 times during the day ok, reboot your computer, here we go, click on my documents…. I can´t i am stuck in the same screen asking me for my password… is that a blue screen? yes
are you able to access windows? no, that is the password i am asking you.
place here any though you would have. even after i inform her that was a computer issue and she needs to contact her comp tech or manufacturer she call 3 times after that!!!! with the same thing until i place a huuuuge note with *********** to make it obvious******* on the notebook because she knew the prob was the comp. well in anycase a smart customer will get the better deals, and the better connection if TWC is that is great if it is not too bad get a diff provider we also get customers from different providers that got tired of them, oh finally an outage NEVER last over 24 hours only hurracaine dolly and another 2 events have been that big. I am not going to reveal all the politics and all you can get you would be shocked make some research if you are well informed i will guarantee you… a) techs will go to your app on time, b) you will get a better deal, c) you are going to love your internet, no matter wich provider you got.

By: Aloha Jonny

Aloha Jonny — Tue, 14 Apr 2009 06:51:52 +0000

This is ridiculous! its is becoming more inexpensive to provide service faster and bigger so, to charge more is flat out unethical for being a positive business in society to benefit us all! This will kill online programs that use average consumer CPU cycles for calculating things that are for all of humanity! this will make us all just like we were with newsprint limited! The haves will be again be seperated from the have nots! I hate the bandwidth cap and tier billing is ridiculous we should have stopped them with cell phones but its too late for that so lets just make sure we don’t do this twice with out home services! free the net!
concerned internet guy

By: ZeTo

ZeTo — Sun, 29 Mar 2009 08:31:38 +0000

time warner’s Greed has blinded them foolishly to reality, are you all even aware that the shows you run, and charge what you do for movies can be viewed on “hulu” for free? and then you bottom-feeders are so greedy for money that you thieves are billing your customers for movies they did not rent from you, or viewed at all, then you bottom-feeders report your greedy lies of dismay to the credit bureau when we do not fall for your thievery. You thieves have billed me for $45.00 AFTER I had closed my account and returned your equipment and paid off what I was lead to believe was all the money I owed at the time, By the way I have the receipts. and get this I AM A CURRENT ACCOUNT HOLDER WITH YOU people, I questioned if you clowns were in the habit of allowing someone you alleged owes you money to open, or re-open an account? I will CANCEL my CURRENT account with you thieves, and Verizon will be your replacement. And as for the $45.00 you thieves claim I owe you. You thieves are not going to get a dime, and I will NOT allow you people to bleed me for money I do not owe you. You people should put a better system in place to accurately, AND rightfully stay on top of the facts, before you get your selves caught by the right Agency. I will continue to blog until every one is well informed about you dishonest bottom feeding thieves. time warner It seems you monkeys are against accountability.

By: ZeTo

ZeTo — Sun, 29 Mar 2009 07:06:19 +0000

time warner Greed has blinded you folks foolishly to reality, are you all even aware that the shows you run, and charge what you do for movies can be viewed on hulu for free? and then you bottom-feeders are so greedy for money that you thieves are billing people for movies they did not rent from you, or viewed at all, then you bottom-feeders report your greedy lies to the credit bureau. and at the tune of $45.00 AFTER I had closed my account and returned your equiptment and paid off what I was lead to believe was all the money I owed at the time, By the way I have the reciepts. and get this I AM A CURRENT ACCOUNT HOLDER WITH YOU people, I questioned if you folks were in the habit of allowing someone allegedly owes you money to open, or re-open an account? I will CANCEL my account with you thieves, and Verizon will be your replacement. And as for the $45.00 I do not owe you thieves a dime, and I will NOT allow you people to bleed me for money I do not owe you. you people should put a better system in place to accurately, rightfully stay on top of the facts, before you get your selves caught by the right Agency. I will continue to blog until every one is well informed about dishonest bottom feeding time warner.

By: ZeTo

ZeTo — Sun, 29 Mar 2009 06:59:04 +0000

time warner Greed has blinded you folks foolishly to reality, are you all even aware that the shows you run, and charge what you do for movies can be viewed on hulu for free? and then you bottom-feeders are so greedy for money that you thieves are billing people for movies they did not rent from you, or viewed at all, then you bottom-feeders report your greedy lies to the credit bureau. and at the tune of $45.00 AFTER I had closed my account and returned your equiptmentand paid off what I was lead to believe was all the money I owed at the time, By the way I have the reciepts. and get this I AM A CURRENT ACCOUNT HOLDER WITH YOU people, I questioned if you folks were in the habit of allowing someone allegedly owes you money to open, or re-open an account? I will CANCEL my account with you thieves, and Verizon will be your replacement. And as for the $45.00 I do not owe you thieves a dime, and I will allow you bleed me for money I do not owe you. you people should put a better system in place to accurately, rightfully stay on top of facts, before you get your selves caught by the right Agency. I will continue to blog until every one is well informed about dishonest bottom feeding time warner.

By: ZeTo

ZeTo — Sun, 29 Mar 2009 06:31:16 +0000

It is quite unfortunate that time warner advertisements are all lies, much like fast food photos, when the junk you get and pay for is not even close to the liar photos. time warner has piss poor service, and for tech support you’ed get better results from a monkey, do they even have a chain of command? if so then why does time warner pride themselves with bottom feeding, Leeches, Thieves, with no accountability. You people suck. VERIZON is the way to go!!!

By: “Choke the customer” is poor brand strategy | Brands Create Customers

Sun, 15 Feb 2009 12:45:33 +0000

[...] Jarvis at BuzzMachine sees a very flawed strategy behind the new usage restrictions that Time Warner is testing for its [...]

By: Ken Mitchell

Ken Mitchell — Sat, 25 Oct 2008 14:14:36 +0000

I always pay my bill on line. This time when I went to pay, I got this screen:

Your browser is not supported at this time.

Browser identifier: msn
Browser version: 9.0
Browser major version: 9
Browser minor version: 0
Browser engine: msie
Browser engine version: 6.0
Full user agent string: mozilla/4.0 (compatible; msie 6.0; windows nt 5.1; msn 9.0;msn 9.1;msn 9.6; msnbmsni; msnmen-us; msncia)
Operating system identifier: win
Operating system version: xp
Is Flash installed? Yes
Flash version: 9
Are popups allowed for this site? Yes
Newest version of Javascript supported by this browser? 1.3

Supported Browsers:

name: msie; minimum version: 6.0; maximum version: 7.0
name: firefox; minimum version: 2.0
name: mozilla; minimum version: 2.0
name: safari; minimum version: 3.0

When I called them, they told me that I should get Earthlink browser.

By: Vicki

Vicki — Wed, 18 Jun 2008 19:08:05 +0000

TWC is a monopoly and fits into the greed of our world of the powers that be.
I spend a lot of time on the internet. I upload videos and have found a lot of online services to help me get funding for my documentary. TWC is unreal and as soon as Grande.com comes to South Austin, I am changing over to them. This is unreal and not customer oriented and a control factor of the powers that be in the world. Greed Greed Greed!

By: David Linus

David Linus — Wed, 11 Jun 2008 17:58:10 +0000

With all the recent news on what TM is doing, its no wonder why so many are jumping ship. For me, what kept me on were the LEGITIMATE newsgroups access they had to offer. With that gone now, my motivation to stay is non-existent. Luckily, I found another usenet provider, newsdemon.com that lets me access the newsgroups. Now I just have to find a reputable ISP.
D. Linus

By: fios

fios — Fri, 06 Jun 2008 04:11:42 +0000

fios!

By: Dan

Dan — Fri, 06 Jun 2008 03:21:17 +0000

It won’t work. When the so-called “gatekeepers” of the Web gain a control that appears tyrannical, a new service provider will give unfettered access for us die-hards. We millennials will never support this kind of bull smack. Worse comes to worse, grab a wi-fi card and head to any urban location.

Paying for internet access is so 1990.

By: Levi

Levi — Thu, 05 Jun 2008 23:32:18 +0000

I appreciate your concern, Jeff, but I don’t think you understand the whole picture here. I work very closely with an ISP in the upper midwest and also a former warez whore. I understand your position on the matter.

The reason Time Warner, and other ISP’s, have considered this model is due to utilization. Average internet usage in the US is rising sharply, due to services like Netflix Watch Instantly and the new trends in internet video sites and video on social networks. Usage statistics report that 5% of the users account for over 50% of the traffic. I’m sure most ISP’s will see similar trends. These 5% are responsible for pushing so much traffic, it impacts or cripples the site or node they are connected to, increasing the costs associated with operating that site. Not only do they increase costs, but they also negatively impact the other 95%.

Imagine a scenario where everyone paid a flat rate for water usage. A handful of people using a significant portion of the water pressure would leave the rest of the neighborhood without ample pressure to water lawns or even take showers. A natural response would be to charge that small amount of people more. Time Warner is simply trying to do that.

Maybe the model they laid out isn’t the best, and I think there could be better priorities as far as money is concerned, but the options are: charge everyone more, shut off the 5%, or find some middle ground where everyone pays for their impact on the network. Internet is not a service like DirecTV. It is a utility, like water or electricity. The sooner people realize this, the sooner they will have realistic expectations.

I guarantee all the other ISP’s in the nation are watching this trial, waiting for the results.

By: Annette Cox

Annette Cox — Wed, 04 Jun 2008 07:28:18 +0000

I have just been through two weeks of hell with Time Warner. My house was hit by lightning taking out my cable, internet, and phone. This happened on a Sunday evening, so I arrived at the Time Warner office on Monday morning at 8 to report the problem. Working from home, I am totally dependent on these services. I tried to be nice and patient with employees I know are underpaid and undertrained, but after two weeks it is impossible. The company certainly isn’t wasting any money on infrastructure or expertise on that infrastructure. Every repairman has had a different story. One barely spoke English. “It’s a trap on the line;” “you need new wiring;” “you need a new box.” The lesson here is don’t rely on Time Warner and especially on the digital package. One bolt of lightning and your business will be ruined.

By: Nevis1

Nevis1 — Wed, 04 Jun 2008 03:46:39 +0000

Love it! Love it! Love it! Here in Toledo, I use Buckeye Cable, and while it is a bit high, the service is very good and no capping. I pay $69.95 per month with 1000 kbs up, and 12,000 kbps down. In reality I often see performance above these figures. I spoke to a tier 2 buddy of mine at Buckeye, and he tells me that Buckeye pays about 12 cents per GB of usage, so they are definitley making a HUGE profit. Thanks for this post and I submitted this to StumbleUpon for you.

Cheers!

By: Net Neutrality | Re/Creating Tampa

Net Neutrality | Re/Creating Tampa — Wed, 04 Jun 2008 00:20:16 +0000

[...] Time Warner branch in Beaumont, Texas is trying out a system where slow access is cheaper than fast access. This sets up a structure where Time Warner will be [...]

By: Paul Evans

Paul Evans — Tue, 03 Jun 2008 23:23:04 +0000

This wouldn’t be nearly as bad if cable and telcos didn’t spend more money on trying to protect their monopolies than they do on developing their infrastructure. Governments from locals to national have played along. The result has been huge profits for those monopolies and stifled innovation for the rest of us. While many places in the world forge ahead trying to figure out how to develop the internet of tomorrow, we stumble in this country because the companies that own the networks are for more interested in protecting their slice of yesterday’s internet.

By: robertdfeinman

robertdfeinman — Tue, 03 Jun 2008 21:20:11 +0000

Verizon Fios prohibits running a web server using their domestic service. The average web server that a person would run from home probably generates a tiny amount of traffic, but there are no restrictions (yet) on downloading large files like movies.

Apparently the idea that someone might be trying to make some money using their service is what is bothering them, rather than actual load on the network. By the way, when I found this out I asked about a business line and was told it wasn’t available at my location.

Once again the joys of (shared) monopolies.

By: Steve Speir

Steve Speir — Tue, 03 Jun 2008 19:32:27 +0000

Ian Thorpe’s comment that only “fools and dreamers” oppose Time Warner’s attempts to gauge consumers is offensive to me personally. Thank heavens we have a few fools and dreamers left in this country.

We need to get every politician running from city council to the White House on record on this issue and start using it in forums, town hall meetings, etc. to identify those lining up with the giant telecoms and those with the average working person.

There has never been a time that unfettered access to information has been more important. Recommend the excellent article in June 16 issue of The Nation on “Who Will Unpolug big Media?” by Robert McChjesney and John Nichols. As well as Chris Hayes’ excellent piece on Lawrence Lessig and his theories on process reform.