30 days of WWGD? – Googley toilet paper?

For today’s snippet from What Would Google Do?, we bring you the question of whether toilet paper – like other consumer products (Coke or clothes) – could be Googley. Note that this mentions the magical Davos toilet. Here’s the video I made last year of that toilet:

On my latest trip, I noticed this cautionary note about the limits of the technology posted above the magic machine:

Davos toilet sign

In the excerpt below, I also speculate about publishing on toilet paper. In the same restroom, I found the next best thing: ad-supported paper towels:

davos towels

Now the snippet:

* * *

OK, consumable goods, gadgets, and fashion could be Googlified. But what about Google TP? Surely it is not possible to bring Googlethink to toilet paper. There won’t be communities around toilet paper. I shudder to imagine TP 2.0 after seeing a commercial for toilet paper whose USP (unique selling proposition) is that it doesn’t leave little paper bits on your butt. Boy, that must have been a tough sales conference. I can’t think of a better reason for advertising not to exist.

As with newspapers, perhaps it’s time for the TP industry to get out of the paper business and ask what business it is really in. Cleanliness, right? When I was in Davos, what amazed me almost as much as hanging out with heads of state and industry was seeing an automated, self-cleaning toilet seat in the conference center. After flushing, a motorized arm comes out and grabs the seat, cleaning it as it rotates. It’s mesmerizing. I took video of it to share on YouTube. (Google “Davos toilet” for my video. Or for a more entertaining if politically incorrect demonstration, search on YouTube for “Swedish toilet seat Gizmodo”). The company that makes that product is not in the paper business. It’s in the clean-seat business.

Toto, a Japanese plumbing manufacturer, has decided that the business is neither paper nor clean seats but clean bums and happiness. Toto invented the Washlet automated, computerized toilet seat, a marvel of technology that heats the seat to a cozy 110 degrees and spritzes you with warm, clean water after you’ve done your business. Then it dries you with gentle, warm air even as it magically eliminates odors. (On YouTube, search for “Toto Washlet FlushTV” to see a demonstration by W. Hodding Carter IV, son of the former Carter administration official and author of Flushed: How the Plumber Saved Civilization.) Before you laugh, know that Toto has sold 17 million Washlets (they advertised on my Buzzmachine with smiley faces superimposed on naked, happy, clean butts). The Toto is hot on YouTube with videos that have tens, even hundreds of thousands of views. Hollywood actor Will Smith has bragged on TV that he has the deluxe, $5,000 model and doesn’t spend a dollar on TP. Here we have the perfect convergence of problem and solution, hardware and software, technology and life with bottom-up marketing. This is the post-TP Googley toilet.

Even in atom-based enterprises, the connections the internet makes possible can bring business benefits. No end of consumer products would be helped from a more open conversation: tool makers listening to craftsmen, cooking-utensil companies opening up to cooks, athletic equipment companies watching out for what athletes and trainers want. One should find opportunities to make more targeted products and to partner with customers to design, support, and sell products. Google and the internet change everything, even factories.

7 Responses to “30 days of WWGD? – Googley toilet paper?”

  1. [...] American as baseball, and the article in the Times is a step in the right direction. It may not be what Google would do, but it’s good [...]

  2. tutanquieto says:

    the limits have nothing to do with technology and more with civilism. In some countries of central europe is not polite to piss like the sign shows. Womens or mens must to sit down!!

  3. Eric Gauvin says:

    I have a washlet. It’s just a bidet toilet, and you still need toilet paper. (and it doesn’t “magically eliminate odors.”) What’s way smarter is the sink on the back of the toilet for washing your hands as the tank refills… The washlet has absolutely nothing to do with google. How do you come up with this stuff?!

  4. Briantist says:

    There’s a Coffee Shop in Amsterdam with that very loo. Even more of a surprise when you’ve been sampling the produce on sale first!

  5. brian says:

    I suppose that if Toto’s seat were to malfunction, that seat could go from a comfortable 110 degrees to a balmy 150 degrees. Toto could then market the Toto “Bun Warmer” or the Toto “Hot Seat”. And…how could “blowing air” eliminate odors? Perhaps a vacuum would be better?
    But, there again, I’m not a toilet seat professional.

  6. [...] Riguarda il futuro dei giornali di carta e, allo stesso tempo, della carta igienica. Mi ha ispirato Jeff Jarvis, docente di giornalismo della City University di New York, noto editorialista del San Francisco [...]

  7. David Brown says:

    Google’s reception desks feature rolling, real-time displays of searches currently being made on-line.

    I think Google toilet paper could feature printed versions of these displays. Every roll would be unique and there would never be any shortage of content. A date code would stamp the content, so as one reached the end of a batch, one could feel a certain sense of nostalgia for searches that were common only a few weeks or months ago!

    I’d buy it anyway.

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