Comments on: Screw us, lose us http://www.buzzmachine.com/2009/04/05/screw-us-lose-us/ by Jeff Jarvis Fri, 10 Feb 2012 13:40:25 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: DITE LA VOSTRA – Una mini-tassa sul Web per salvare l’editoria / Quotidiani ed i modelli di business online: Perché i giornali sono sestinati a morire « Solleviamoci’s Weblog http://www.buzzmachine.com/2009/04/05/screw-us-lose-us/#comment-412726 DITE LA VOSTRA – Una mini-tassa sul Web per salvare l’editoria / Quotidiani ed i modelli di business online: Perché i giornali sono sestinati a morire « Solleviamoci’s Weblog Sat, 24 Apr 2010 11:39:14 +0000 http://www.buzzmachine.com/?p=4503#comment-412726 [...] ignorare i consumatori non è un modello di business valido. Non più. [...] [...] ignorare i consumatori non è un modello di business valido. Non più. [...]

]]> By: Paco http://www.buzzmachine.com/2009/04/05/screw-us-lose-us/#comment-393734 Paco Tue, 28 Apr 2009 22:30:26 +0000 http://www.buzzmachine.com/?p=4503#comment-393734 Want to hear something funny about Peru? Listen to this. In the early 90's an Spanish Multinational called Telefonica got a contract that granted them monopoly on telecommunications for 10 years. Ever thought about an equal nightmare? We had to live with it. Time passed and Telefonica screwed us badly, charging the most expensive internet access rates in latin america (that we still have). The 10 years passed and nearly no other company can compit in equal basis because the infraestructure inherited from former state telco and it's development in the next 10 monolistic years is too big for the new investor. In fact Telefonica has lost a big market share in mobile phones(specially after an Italian Telco came anto told us "don't be such jerks, move to my company", so the exodus began. Unfortunatly this is not the same story for Internet acces. And don't want to get this too long so I'll tell you what has happened recently. A friend of mine told me that he wanted internet access from TELMEX (mexican Telco) but the support guy from TELMEX told him that he couldn't install it, because the building (8 levels high) was totally wired by Telefonica. I laughed at him and told him pitty. The other day I had to sign a petition on my own building (9 levels) to have the whole building rewired, because several neighbours wanted to instal TELMEX and couldn't because the building was totally wired by Telefonica. What a mess. Of couse I signed the petition and we will have all walls torn down to chang the wireframe, thanks to Telefonica's greedy strategy. It seems that the same is happening in most new building in Lima - Peru. I just hope that all of us move away from Telefonica. Want to hear something funny about Peru?
Listen to this. In the early 90’s an Spanish Multinational called Telefonica got a contract that granted them monopoly on telecommunications for 10 years. Ever thought about an equal nightmare? We had to live with it.
Time passed and Telefonica screwed us badly, charging the most expensive internet access rates in latin america (that we still have). The 10 years passed and nearly no other company can compit in equal basis because the infraestructure inherited from former state telco and it’s development in the next 10 monolistic years is too big for the new investor.
In fact Telefonica has lost a big market share in mobile phones(specially after an Italian Telco came anto told us “don’t be such jerks, move to my company”, so the exodus began. Unfortunatly this is not the same story for Internet acces. And don’t want to get this too long so I’ll tell you what has happened recently.
A friend of mine told me that he wanted internet access from TELMEX (mexican Telco) but the support guy from TELMEX told him that he couldn’t install it, because the building (8 levels high) was totally wired by Telefonica. I laughed at him and told him pitty. The other day I had to sign a petition on my own building (9 levels) to have the whole building rewired, because several neighbours wanted to instal TELMEX and couldn’t because the building was totally wired by Telefonica. What a mess. Of couse I signed the petition and we will have all walls torn down to chang the wireframe, thanks to Telefonica’s greedy strategy. It seems that the same is happening in most new building in Lima – Peru. I just hope that all of us move away from Telefonica.

]]> By: Steve Silverwood http://www.buzzmachine.com/2009/04/05/screw-us-lose-us/#comment-392841 Steve Silverwood Wed, 08 Apr 2009 23:03:53 +0000 http://www.buzzmachine.com/?p=4503#comment-392841 And don't make it a "secret ballot" either. TELL them why you are choosing to take your business elsewhere, or they may not get the message. I always make it a point to do so -- in writing, to the corporate office. //Steve// And don’t make it a “secret ballot” either. TELL them why you are choosing to take your business elsewhere, or they may not get the message. I always make it a point to do so — in writing, to the corporate office.

//Steve//

]]> By: Steve Silverwood http://www.buzzmachine.com/2009/04/05/screw-us-lose-us/#comment-392840 Steve Silverwood Wed, 08 Apr 2009 23:02:42 +0000 http://www.buzzmachine.com/?p=4503#comment-392840 Over here (in the US), the higher-priced hotels seem to cater to the business traveler. If it's someone else's dime, who cares? Or at least, that's the philosophy to which they expect the business traveler to subscribe. The less expensive establishments figure their bread-and-butter is the personal traveler, who can't always afford the fancier services. So instead of giving you a plushly-furnished room, they give you a decent bed and your Internet access. Being a geek from back before the term was popular, I go for the latter! //Steve// Over here (in the US), the higher-priced hotels seem to cater to the business traveler. If it’s someone else’s dime, who cares? Or at least, that’s the philosophy to which they expect the business traveler to subscribe. The less expensive establishments figure their bread-and-butter is the personal traveler, who can’t always afford the fancier services. So instead of giving you a plushly-furnished room, they give you a decent bed and your Internet access. Being a geek from back before the term was popular, I go for the latter!

//Steve//

]]> By: Steve Silverwood http://www.buzzmachine.com/2009/04/05/screw-us-lose-us/#comment-392839 Steve Silverwood Wed, 08 Apr 2009 22:59:35 +0000 http://www.buzzmachine.com/?p=4503#comment-392839 Not =always= true, but to some degree yes. I spent about a year with Verizon FiOS here at home when we moved in. Their DVR caused me so much grief -- dumping all of its recordings at will (I don't mean old ones being deleted to make room for new, I mean virtually "format c:"), having to power-cycle the box at least twice a week because of lock-ups, and so on -- that I finally switched back to the Time-Warner Cable service we had when we were in our old house. Saved about a thousand bucks a year by switching, and no more problems with the DVR. The Internet connection's not quite as fast as it was with FiOS, but it's a heck of a lot more reliable! //Steve// Not =always= true, but to some degree yes. I spent about a year with Verizon FiOS here at home when we moved in. Their DVR caused me so much grief — dumping all of its recordings at will (I don’t mean old ones being deleted to make room for new, I mean virtually “format c:”), having to power-cycle the box at least twice a week because of lock-ups, and so on — that I finally switched back to the Time-Warner Cable service we had when we were in our old house. Saved about a thousand bucks a year by switching, and no more problems with the DVR. The Internet connection’s not quite as fast as it was with FiOS, but it’s a heck of a lot more reliable!

//Steve//

]]> By: Steve Silverwood http://www.buzzmachine.com/2009/04/05/screw-us-lose-us/#comment-392838 Steve Silverwood Wed, 08 Apr 2009 22:56:17 +0000 http://www.buzzmachine.com/?p=4503#comment-392838 Oh, how true. We consumers should never lose sight of the fact that it's OUR money, therefore it's OUR rules. Those who want our money need to remember that. Thanks for stating what SHOULD be the obvious, but unfortunately isn't always apparent to the average individual these days.... //Steve// Oh, how true. We consumers should never lose sight of the fact that it’s OUR money, therefore it’s OUR rules. Those who want our money need to remember that. Thanks for stating what SHOULD be the obvious, but unfortunately isn’t always apparent to the average individual these days….

//Steve//

]]> By: The speech the NAA should hear « BuzzMachine http://www.buzzmachine.com/2009/04/05/screw-us-lose-us/#comment-392735 The speech the NAA should hear « BuzzMachine Tue, 07 Apr 2009 19:10:53 +0000 http://www.buzzmachine.com/?p=4503#comment-392735 [...] RIght, pissing off customers is not a business model. Not anymore. [...] [...] RIght, pissing off customers is not a business model. Not anymore. [...]

]]> By: Digitale medier, koncepter & livet som sådan – Stem med tegnedrengen http://www.buzzmachine.com/2009/04/05/screw-us-lose-us/#comment-392620 Digitale medier, koncepter & livet som sådan – Stem med tegnedrengen Mon, 06 Apr 2009 10:51:20 +0000 http://www.buzzmachine.com/?p=4503#comment-392620 [...] Jeff Jarvis, der ellers mest skriver om mediernes udfordringer, har en fremragende pointe i et af sine seneste blogindlæg: Hvis et firma, du gerne vil købe en ydelse ved, slår sig i tøjret og ikke vil give dig det, du mener ret og rimeligt at have krav på, så find en anden leverandør. [...] [...] Jeff Jarvis, der ellers mest skriver om mediernes udfordringer, har en fremragende pointe i et af sine seneste blogindlæg: Hvis et firma, du gerne vil købe en ydelse ved, slår sig i tøjret og ikke vil give dig det, du mener ret og rimeligt at have krav på, så find en anden leverandør. [...]

]]> By: Richard Millington http://www.buzzmachine.com/2009/04/05/screw-us-lose-us/#comment-392617 Richard Millington Mon, 06 Apr 2009 08:14:18 +0000 http://www.buzzmachine.com/?p=4503#comment-392617 Brent, but doesn't bad customer service like those at American telecom companies open the opportunity for companies with good service? Companies that might not play by the original assumptions, like Skype? Anytime someone wants something that isn't being offered opens up an opportunity. Improve the customer service of one of these companies, and the window of opportunity closes. Brent, but doesn’t bad customer service like those at American telecom companies open the opportunity for companies with good service? Companies that might not play by the original assumptions, like Skype?

Anytime someone wants something that isn’t being offered opens up an opportunity. Improve the customer service of one of these companies, and the window of opportunity closes.

]]> By: Evil Pundit http://www.buzzmachine.com/2009/04/05/screw-us-lose-us/#comment-392599 Evil Pundit Sun, 05 Apr 2009 22:02:17 +0000 http://www.buzzmachine.com/?p=4503#comment-392599 This works for biased newspapers too. About now would be a great time for a consumer boycott against companies that advertise in the <a href="http://boycottnyt.com/" rel="nofollow">New York Times</a>. This works for biased newspapers too.

About now would be a great time for a consumer boycott against companies that advertise in the New York Times.

]]> By: Sebastian http://www.buzzmachine.com/2009/04/05/screw-us-lose-us/#comment-392595 Sebastian Sun, 05 Apr 2009 20:48:55 +0000 http://www.buzzmachine.com/?p=4503#comment-392595 The Internet Access is always a problem in Germany, too. Many hotels charge the use of the wifi - and often the more expensive hotels do. On the other site, cheap hotels offer the access for free. Something goes wrong here. Strange or not? The Internet Access is always a problem in Germany, too. Many hotels charge the use of the wifi – and often the more expensive hotels do. On the other site, cheap hotels offer the access for free. Something goes wrong here. Strange or not?

]]> By: johnathan vrozos http://www.buzzmachine.com/2009/04/05/screw-us-lose-us/#comment-392589 johnathan vrozos Sun, 05 Apr 2009 19:06:38 +0000 http://www.buzzmachine.com/?p=4503#comment-392589 Always, let us buyers beware and ask and ask as many questions as possible before we pay. In the end, HE WHO PAYS IS IN CHARGE. CASH IS ALWAYS KING!!!! Always, let us buyers beware and ask and ask as many questions as possible before we pay. In the end, HE WHO PAYS IS IN CHARGE. CASH IS ALWAYS KING!!!!

]]> By: invitedmedia http://www.buzzmachine.com/2009/04/05/screw-us-lose-us/#comment-392578 invitedmedia Sun, 05 Apr 2009 17:27:03 +0000 http://www.buzzmachine.com/?p=4503#comment-392578 truer words never spoken-- vote with your wallet. truer words never spoken– vote with your wallet.

]]> By: DYSPEPSIA GENERATION » Blog Archive » Screw us, lose us http://www.buzzmachine.com/2009/04/05/screw-us-lose-us/#comment-392573 DYSPEPSIA GENERATION » Blog Archive » Screw us, lose us Sun, 05 Apr 2009 16:34:54 +0000 http://www.buzzmachine.com/?p=4503#comment-392573 [...] Jeff Jarvis points to the silver lining of the current financial crisis. Rates for the Hilton are about the same as for the Marriott. The Hilton site won’t say whether they charge for internet access. I call. They charge. I hang up. I book the Marriott, where it is included. [...] [...] Jeff Jarvis points to the silver lining of the current financial crisis. Rates for the Hilton are about the same as for the Marriott. The Hilton site won’t say whether they charge for internet access. I call. They charge. I hang up. I book the Marriott, where it is included. [...]

]]> By: Brent Finnegan http://www.buzzmachine.com/2009/04/05/screw-us-lose-us/#comment-392572 Brent Finnegan Sun, 05 Apr 2009 16:13:04 +0000 http://www.buzzmachine.com/?p=4503#comment-392572 Agreed. But unfortunately, this doesn't really work with telecom and cable companies. Sprint, Comcast, etc. My experience has been: screw us, and we'll take our business elsewhere, so a different company can screw us. Agreed. But unfortunately, this doesn’t really work with telecom and cable companies. Sprint, Comcast, etc. My experience has been: screw us, and we’ll take our business elsewhere, so a different company can screw us.

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