Comments on: Cablevision sucks

By: Link-o-rama | Best I know …

Link-o-rama | Best I know … — Sat, 15 Oct 2011 19:15:01 +0000

[...] A cable TV employee trolls and tells Jeff Jarvis he is “not a VIP … (or) a good customer” and that he should “wait for (his) turn to get help like everyone else.” : http://www.buzzmachine.com/2009/07/19/cablevision-sucks-2/#comment-398310 [...]

By: D.G.

D.G. — Sat, 19 Mar 2011 19:24:32 +0000

I was recently a Fios customer and I can tell you that I would pay twice the amount of Cablevision per month to have Fios back. Cablevision absolutely sucks! Screens blackout & freeze, noise interruptions, it’s almost impossible to get through a movie without any glitches. The menu sucks, the pauses between every little thing. Cablevision maybe cheaper but there is a reason for that. Fios is just way more superior & I have yet to meet someone that has Cablevision and is happy with the service. Don’t get me wrong, I am not singing Verizons praises here as they have their own problems, mostly billing but it normally gets straightened out. I would actually like to see every VP with Cablevision spend one week with Fios and see what real cable service looks like. Most VP’s I know enjoy the finer things in life so something tells me that they probably have Fios as their provider anyway.
Bottom Line……..cablevision SUCKS

By: Andrew

Andrew — Thu, 10 Mar 2011 13:30:11 +0000

Working in the TV service industry for years now I know, unfortunately technical issues come up now and then. However, the difference between companies comes down to how the issue is handled and what procedures are in place to assist the customer. It makes me glad that I work for DISH Network, a company that constantly strives to improve its customer experience. I can’t say that DISH is perfect (what company is?) but every effort is made. And it shows too, last year DISH was ranked highest in overall customer satisfaction among cable and satellite TV providers in the ACSI survey.

By: Make Money Online

Make Money Online — Fri, 22 Oct 2010 01:57:05 +0000

Thanks lots, I’ve found this article extremely nice!

By: jim

jim — Mon, 18 Oct 2010 01:37:51 +0000

dumped cablevison got VERIZON FIOS..what a difference..no sharing signal FIOS kicks cablevisions butt

By: I Hate Cable Vision

I Hate Cable Vision — Fri, 16 Jul 2010 15:07:27 +0000

I hate cablevision, I will surely begin migrating away from their service. This is not the 1st outage they stuck their head in the sand on. No email for almost a day now, still no info on the website, no phone communication, nothing, can’t get thorough & if you do nothing but hold is what you get. Furthermore, what is questionable is nothing about this on any New Jersey local news, New 12 etc., even regional news remains silent on this Major Cablevision Outage!!! Really makes me wonder. It goes to show who controls who.

By: The Silent iPhone Killer | The Purple Lounge

The Silent iPhone Killer | The Purple Lounge — Tue, 22 Jun 2010 21:07:47 +0000

[...] classic online customer service horror stories is the tale of the TIME journalist and professor Jeff Jarvis tried to get his cable fixed. The horror was not just his, waiting for days to receive service from a company that didn’t [...]

By: lida

lida — Tue, 27 Apr 2010 12:42:23 +0000

The power company analogy is inapposite. Keep in mind the power company bills you for power used. Presumably, this means that when power is down and you are not using it, you are not billed for that time.

By: lida

lida — Tue, 27 Apr 2010 11:43:49 +0000

If I must. Here’s the deal: if you want 5 9’s reliability and instant repair, you can buy business-grade service, but you’ll pay a premium for it. Since you’ve chosen not to do that (I assume, correct me if I’m wrong,) you have to put up with a certain amount of inconvenience.

By: Eric

Eric — Sun, 10 Jan 2010 16:19:07 +0000

Scripps and Cablevision,
We want HGTV and particularly Food Network. We have zero to do with your negotiations and it is an outrage that you would even consider involving the customers in any way. Pulling these and any other channels off the air is also an outrage and is unacceptable in any view. We are being over charged for our cable TV, Internet, and phone service as a whole. We have no recourse and are being held hostage here. The fees stated in the cable advertisements are false and misleading. We pay in excess of 250.00 per month for these services and have for a long time. The internet connection is not even close to the stated speed 90% of the time or better. The fact that you are even hinting at the fact that we should be involved in the process of negotiations and or pulling important channels is an outrage and further affirms the true inappropriate position of the cable TV system as a whole.

By: Pete

Pete — Sun, 03 Jan 2010 08:21:50 +0000

Email and call them for Food Network and HGTV We want it BACK

Rbelden@cablevision.com

Jim Maiella
(516) 241-7999
jmaiella@cablevision.com

Marie Stenberg
(917) 375-4790
mstenber@cablevision.com

cdolan@cablevision.com
jdolan@cablevision.com
pdolan@cablevision.com
tdolan@cablevision.com
dsweeney@cablevision.com
kdolan@cablevision.com
mweber@cablevision.com
raraskog@cablevision.com
fbiondi@cablevision.com
bdorsogna@cablevision.com
cferris@cablevision.com
treifenheiser@cablevision.com
jryan@cablevision.com
vtese@cablevision.com
ltow@cablevision.com
zcarter@cablevision.com
hratner@cablevision.com
trutledge@cablevision.com
dellen@cablevision.com
mhuseby@cablevision.com
gseibert@cablevision.com
vsalhus@cablevision.com
kharper@cablevision.com
kwatson@cablevision.com
rhoch@cablevision.com
afalk@cablevision.com
rconnor@cablevision.com
lferrier@cablevision.com

By: mike

mike — Tue, 24 Nov 2009 01:20:19 +0000

Cablevision cant handle the customers they have, those of us with poor connections, the way they fix it is to steal a connection from your neighbor who ends up with poor service until s/he complains then it moves to someone else. Fight back against this monopoly and move to Fios. I am changing my service tomorrow.

cablevision should care but they dont, i spend $250 a month on service, which is way above normal, yet i cant even get a decent signal to my house, yet we all pay for the Dolans fines each time they land their noisy helicopter in woodbury and Bethpage. I heard its a $500 fine each time they land. must be good ripping people off

By: YJ

YJ — Sat, 14 Nov 2009 19:59:44 +0000

Cablevision SUCKS!!
When i moved apartments in Northern NJ i had to give up my satellite TV due to apartment policies and i had to upgrade my Cablevision package to a the “triple play”
When i told the salesmen at Cablevision about the offer Verizon was giving me (and everyone else at the apt. complex: $150 Cash back, etc) he said he would throw in a free TV package for me.
Well, guess what?.. the catch was that the TV package was only “free” for a month.
Of course he never told me that.
I called Cablevision to complain about it and i was told to send in the documented Verizon offer to some address in Long Island.
I gathered all printed Verizon offers and mailed them with all my information..and guess what?.. Nothing happened, i am still being charged the for the “Free” TV package.
Cablevision salesmen are nothing but a bunch of dishonest scumbags, and i would rather have no TV than give them any of my more of money.
Tomorrow i will be handing back my DVR and cancelling both my Cablevision TV and VoIP telephone services, which is basically useless since i use Skype.

By: Charles

Charles — Sun, 23 Aug 2009 06:34:18 +0000

What a ridiculous comment. There is no way that guy works for Cablevision. And if he does, I bet he wont for long.

Chuck

By: Charles

Charles — Sun, 23 Aug 2009 05:48:02 +0000

Jackie that sounds just awful! I do see a really big problem with quality control in these parts. I noticed a difference from the way cable is run down south when I moved to the tri-state area 3 years ago. Down south you would not see cable wires swinging around in the wind, they are all secured to the house, and any splitters used outside were well protected form the weather so that you don’t lose service every time it rains. I lived in the lightning capital for years and had reliable cable service. Up here it’s like a way of life that your cable goes out when it rains or there is the slightest breeze! Strolling through my nieghboorhood I see cables ran over roofs, through windows, and all sorts of horrors. I like Cablevision and would not use anyone else, but the quality control has got to get better. I’m so sorry, for you and I hope your service get’s better.

By: Charles

Charles — Sun, 23 Aug 2009 05:37:44 +0000

Sorry that your internet was out Jeff, but I don’t see where you have a valid complaint. There is no company in existence that can have an unlimited supply of technicians on call all the time. Not at what I’m willing to pay anyway! Sometimes you can get someone out right away, sometimes you can’t. Managing resources like this requires a bit of projecting into the future and it’s not a perfect science.

Cablevision offers a service level agreement if you are willing to pay more for it, and then you will be treated like a real VIP. If you are unsatisfied because you want a service that you don’t want to pay for then I don’t know what to say to you. I do feel sorry for the phone representatives that have to deal with you. I’ve never had anything but efficient and courteous service, and I’ve had situations where they’ve bend over backwards to get me out of jams. But then again I don’t attack the people on the phone who are trying to help me.

I’m thankful for companies like AT&T and Verizon. Even though I will never use either, they keep the local cable companies honest and on their toes. The whole monopoly complaint is kind of a stretch through. Yes, Cablevision may be the only one to deliver fast speeds at the price you want, but having the most desirable service doesn’t may one a monopoly. You can join AT&T and get a fraction of the service and reliability, or sign up for Verizon when they finish tearing up the infrastructure in your neighborhood and charge you up the *** for it.

Chuck.

By: rob ferguson

rob ferguson — Fri, 21 Aug 2009 17:51:17 +0000

cablevision is cheaper than fios watch and see

By: Jackie

Jackie — Sun, 16 Aug 2009 14:54:01 +0000

Amazing… I just wandered into this post after googling “Cablevision phone service sucks”. I am a Cablevision customer in Brooklyn NY and CV has been my provider for several years now. My CV phone/internet service has been steadily deteriorating since January. We are on our third modem ( which is probably not the problem). The last tech out told my brother who stayed to wait for service, that the problem was most likely due to a floor fan that was plugged into an electrical outlet near my phone jack – folks you can’t make this stuff up!! Then he said there was a problem with the phone wire that CV installed not me. He said we must’ve run the wire wrong. Hello! – when we had opted for the triple play and got rid of my RELIABLE phone service provider -CV ran the wiring and installed the modem not me. Sensing this tech did not know his a** from his elbow, my brother asked him to leave.
Appt time after this call three days. My neighbor had Verizon for quite awhile and suffered weeks without phone service – Verizon techs were out there four days straight – several at a time and they still could not fix the problem. Sooo my neighbor got CV and it took then two more days – hours on end working on the problem to get his phone up and running. Of late he is experiencing the same CV phone outages as us- we are not in connected buildings either. We had ATT&T ( and NY TEL)for a LONG time before the cable scene – over 30 years with no phone problems – now it’s a daily issue. Thanks for letting me vent.

By: Derek

Derek — Thu, 30 Jul 2009 14:57:26 +0000

You know, I wanted to come back to this comment today.

Last night at 8pm I discovered my internet was down. After waiting for 7 minutes on hold with Cablevision, I got a very kind customer service rep. Unfortunately, he couldn’t help me fix my internet connection.

And what happened? They offered to send a technician within 24 hours. They managed to keep me a happy customer once again.

By: Jack

Jack — Sat, 25 Jul 2009 23:57:23 +0000

isolated incident…..research from independent firms have
without question proven cablevision miles ahead of the
competition not only in qualified technicians but also customer
service. Being in the industry and dealing with all major
data providers, I can tell you I have dealt with other companies
that are light years behind, including verizon

By: Media Picks « Laura MacDonald

Media Picks « Laura MacDonald — Sat, 25 Jul 2009 13:35:36 +0000

[...] Cablevision sucks – Jeff Jarvis shows exactly how the business-consumer relationship has changed thanks to social media and the power of the web. Tagged with: Columbia Journalism Review, Jeff Jarvis, moon, Wall Street Journal leave a comment « Media Picks [...]

By: Best I know … » Link-o-rama

Best I know … » Link-o-rama — Fri, 24 Jul 2009 01:42:48 +0000

By: How to handle an ass (like me) « BuzzMachine

How to handle an ass (like me) « BuzzMachine — Thu, 23 Jul 2009 17:32:33 +0000

[...] my contretemps with Cablevision this week – and the ensuing lively discussion about it in the comments here, on other blogs, [...]

By: James H

James H — Thu, 23 Jul 2009 17:08:05 +0000

By: James H

James H — Thu, 23 Jul 2009 16:22:47 +0000

I know they schedule these long windows because they’re never sure how long a given job will take. Which is fair enough. Here’s a way to abrogate that. What if the cable company sets up a bot that notifies you when the technician is on his way to repair your connection. So instead of sitting around home from 9 a.m. to 3 p.m., you know to be ready to go home (or make arrangements) sometime in that window. When the technician is on his way to your job, you recieve notification via email, text message, phone or Twitter that the tech is on his way and will be there at a certain estimated time.