Archive for August, 2009

This Week in Google #3

Monday, August 17th, 2009

Our third TWiG podcast is up. And here’s the video.

The Nielsen revolt

Friday, August 14th, 2009

I was asked by a reporter today what I thought of TV companies revolting against Nielsen and threatening to start their own measurement company. My response:

I’ve been waiting for something like this to happen as I’ve argued for sometime that the old sample-based (that is, Nielsen-family) structure of ratings simply cannot work in a niche media world. That is, there’s no way to get a large enough sample to even pretend to accurately measure audience in the unlimited number of special interests that can now be served online. Complicating this further is the on-demand nature of media now, making it hard to measure audience for things we consume via Tivo, the internet, our phones, and so on.

It’s also true that audience size matters less. The presumption of old media was that everyone in the audience saw every advertisement and that’s why ads were bought on the basis of the size of the audience. Size mattered. But today, what advertisers really want is verification that their ads reached the audience they were sold – not just in size but in relevance. (This is why Google’s model of selling clicks is so powerful; it takes the risk of matching relevant ads to audience is paid on the resultant clicks.)

Finally, the web is so much more measurable; servers know what they serve. This, too, changes the structure of measurement online.

We are seeing may industry-wide organizations falter in this new world — Nielsen, the Associated Press — because they were built to support industries that are now turned upside-down in a new media age.

On the link economy

Friday, August 14th, 2009

Arnon Mishkin says he has found the fallacy of the link economy but I think his argument is itself built on some fallacies, among them:

* If links are not valuable, then fine, get rid of them: refuse all aggregators’ and search engines’ robots, complain so much about links that no one bothers to link to you (a la the AP). Or put all your stuff behind a pay wall where the links won’t pay off. Where are you then? Without discovery. Without audience. Without a means to monetize audience. Links may not be worth as much as you wish they were worth, but that’s an unstated and unmeasurable standard and quite meaningless. You’ll discover just how much they are worth if you don’t have them. That’s the only meaningful analysis.

* Links are worth what the recipient makes of them. See my second imperative of the link economy: He or she who gets the links is the one who has to monetize them. So the value of links is, in the end, set by the recipient of the links. It’s up to you how well you take advantage of the traffic you get. If you’re bad at selling ads or products or subscriptions or whatever you sell, then links are worth less. But that’s your fault, not the linkers.

* Implicit in the argument by Mishkin and others is the assumption that readers fill up sufficiently on news on aggregated headline pages and so they don’t click on the links and thus the aggregator delivered the value rather than the content creator. But this assumes that the reader was going to click on at least one or all of those links. Who’s to say that’s true. Often in a day, I look at a page filled with links – nevermind the aggregator; I go to the NYTimes.com homepage or to my RSS reader – and I click on nothing simply because nothing interests me or nothing’s new. There is no basis to assume that if I don’t click on a link, that’s a click lost. And in any case, if I do click, isn’t it better to be there?

* The math of Mishkin’s argument falls apart for me. He says that aggregators get more traffic on their pages than link recipients get on theirs. Well, yes. If I come to a page about the latest news on the iPhone and see 10 links, I’m likely to click on just one of them and so that site and the aggregator’s got equal traffic but the other nine got less. So the aggregator will, mathematically, almost always get more traffic that the sum of the link recipients on the page. In his “study,” Mishkin says there “was at least twice as much traffic” on the links page as on the destination pages. I’d think it would be much higher. On a page with those 10 links and 0 to 1 clicks, the links page will get more traffic than 90 percent of the recipients. So? What this tells me is that you’d better write damned good headlines.

* Simon Owens did his own study of linking and found, anecdotally, that simple headline links didn’t send him as much traffic from Huffington Post as rich links that took a lot of his content. Stands to reason when you think about it: The better and more tempting the link, the more traffic it will generate … if , of course, the content is relevant to the reader and good enough. This argues more more linking and more in each link, not less.

* I would argue that ads on the link aggregator’s page are worth far, far less than those on the destination pages and that must be calculated if trying to compare relative value gained. If I’m on a link aggregator’s page, I’m likely to click on a content headline and not an ad. When I do click on that page, I’m going to spend time on the page absorbing all that content and when I’m sated, I’m more likely to click on an ad. Again, it’s up to the content creator to make sure there are relevant ads on that page to extract full value from them.

Mishkin writes:

Historically, the value of those casual browsers was captured by the newspaper because the readers would have to buy a copy. Now all the value gets captured by the aggregator that scrapes the copy and creates a front page that a set of readers choose to scan. And because creating content costs much more scraping it, there is little rational economic reason to create content.

I see two fallacies there:

* First is the essential fallacy of newspaper, television, and radio advertising: that all consumers see all ads and so the content creator charges every advertiser for every consumer for every ad. We all know that’s false. Online gives the lie to that media fiction, for online advertisers pay only for the pages on which their ads appear. Of if they’re doing business with Google – and this is why they do – they pay only for the clicks. Yes, newspapers used to capture that value but they captured it by ripping off their advertisers and those days are over.

* Second, he throws out the baby, the bathwater, and the tub and plumbing aguing that there’s “little rational economic reason to create content.” God knows what he’s telling content companies, then: give up? That’s overdramatic and patently ridiculous. He then complains: “This year, after the June election [in Iran], the journalistic hero was the blogger for The Huffington Post who stayed in D.C. and linked to every piece of information from Tehran he could find.” Well, Mr. Mishkin, that’s because every journalist was deported, locked up, or forbidden to report and so aggregation of links to witnesses’ accounts – none of them paid or monetizing – was the only way to get news and it wasn’t just Huffington that did it, it was The New York Times, the Guardian, and The Atlantic. You point, then?

* Though Mishkin doesn’t name them, he’s surely targeting Google News for getting so much value. Except Google News didn’t have ads for years and now has only limited AdSense advertising. It is hardly getting rich on Google News. Eric Schmidt said at the Aspen Ideas Festival that the only way for Google to pay news sites because of Google News would be to take money from other parts of the business; it would be nothing but a subsidy. I am a partner for Daylife another aggregator, and it has network ads on some page which – I don’t think they’ll kill me to say this – aren’t worth much. It makes money by licensing its functionality to publishers – content creators, almost every one – who use it to create topic pages to link to their own content and then outside content, creating more inventory as a result. They prove both Mishkin and me right by finding value in both aggregation and content. That’s what I’d advise publishers to do.

* Mishkin says he advises his clients to, “Assess how much value the aggregators are getting by virtue of using their content and use that to seek an equitable economic relationship. And be willing to drop the links rather than submit to an unfair deal.” Be careful what you wish for, because I believe this will show that Google is creating more value and in an “equitable economic relationship” should be paid. Even if not, forcing such negotiations – as the AP, one of Mishkin’s clients (but not on this matter) is threatening to do – will only cut off links because it is not worth the hassle for the linkers. That’s a good way to cut off links and traffic and audience and advertising, then. See my first bullet above.

* He advises clients to partner with other content makers to create aggregation sites. Well, doesn’t that argue for the value of aggregation and the links it brings? If aggregation brings content creators no value, why have it?

* In the end, Mishkin and I agree on only one point: that content creators need to find new ways to distribute their content. That will be the subject of another post.

: AND: Ken Ellis, chief scientist of Daylife, says I am too congenial here. Ken analyzes the numbers further:

Value online means selling ads, and there are premium ads, and there are remnant ads. Aggregators mostly get low-value remnant ads, but publishers get premium ads in some cases. A page view for a publisher is on average more valuable than a page view for an aggregator. How much? The number Jarvis and his group at CUNY came up with was $5-7 RPM for a small publisher. For a major aggregator like Digg, its around $2 RPM based on numbers from Silicon Alley Insider, at 400 million pageviews per month. That’s on the high end for aggregators, most are getting less. So lets say publishers have three times the revenue per view than aggregators, which I think is conservative.

Next, there is his claim that he saw “twice as much traffic on the home page as there were clicks going to the stories”. This is misleading. He’s comparing pageviews with visitors, and those aren’t equal. A visitor generates at least one and often more pageviews. Lets say each visit leads to 3 page views, that’s about average for news publishers, although you might argue that traffic from aggregators is less likely to stick around. Also, news outlets generate their own traffic, it doesn’t all come through aggregators. For the NYTimes about half comes from other referers, only some of which are aggregators. So there’s another factor of two. Cranking through the numbers, that’s 3*(1/2)*3*2 = 9 times more revenue for publishers than for the aggregator. So is that a “vast majority” of the value? To me a majority is more than 50%, lets peg a “vast” majority at somewhere in excess of 75%. Even allowing for some errors, and I’d have to be off by a lot, aggregators aren’t getting anywhere near 75% of the revenue from online news….

Sustaining journalism

Tuesday, August 11th, 2009

Finally catching up with David Folkenflik’s NPR piece yesterday about Columbia J-school’s efforts to help news companies update:

And then there’s the BBC Media Show about pay walls and collaborative hyperlocal and more; listen here.

Warning: You’ll hear me on both.

The small c: Stern & Imus

Tuesday, August 11th, 2009

I just did an interview about my cancer with Steve Langford from Howard 100 News, who really is an intrepid reporter. I told him I could certainly not describe the full details of going through this with other media outlets (not that a single one of them would care) because it’s just too, well, explicit. So, of course, Steve then demanded those dirty details, starting with the harpoon shots into me that I blogged about yesterday (hint: it’s a rear-guard action). I still spared Steve the atmospherics of my MRI with a foot-long magnetic coil also shoved up there. Some things are too much even for Stern fans. And I’ll tell you the Viagra story later.

When Steve mentioned my blog post today on the air, he said, Howard expressed his concern and I’m grateful for that. Yesterday, I wrote about living the public life and no one has perfected that better than Howard. He – more than blogs – has taught me about transparency.

One of the things I am valuing most in the phenomenal response I’ve been getting since yesterday – besides, of course, the wonderful good wishes from so many of you – is the candor I get from folks who’ve had this experience. One friend sent me email with frank advice about sex; it takes guts to talk about that with others and so I’m grateful he was willing to. A few others have let me know how they pee (thanks, guys).

I told Langford that I wanted to get advice from Stern producer Gary Dell’Abate because, on the show, he very publicly went through the ordeal of having a stent stuck up his penis because of kidney stones. Because he’s already shared every detail on the radio, I figured he’d be straight with me. Get this: Gary called me to assure me that it was irritating but didn’t hurt; getting it taken out was incredibly strange, though. He didn’t hesitate to share with me because he already lives so much in public.

Living in public is good.

But there are exceptions. Don Imus may be one of them.

I had joked that one of the worst parts of getting prostate cancer is that I share an ailment with Don Imus when I’m a Stern fan.

But, hey, now that we’re brothers in malignancy, I at least wondered what treatment Imus had selected from the menu – radiation, radioactive seeds, surgery, robotic surgery, or just watching – so I searched online before Langford called (then maybe I could have him speculate on Imus’ impotence and incontinence rather than mine).

I was shocked to find that Imus is apparently talking about treating his cancer with peppers. Peppers. By this logic, people in Mexico, China, Thailand, and Hungary should never get cancer because they eat so many peppers. Yeah, science spends billions looking for the cure for cancer and I trust Imus to find it?

Indeed, a 2006 study found that an ingredient in certain peppers has been found to inhibit the growth of prostate cancer cells. But it has not been tested in humans. Lycopene, an ingredient in tomatoes, also helps reduce PSA. But I’m not going on the ketchup cure.

If Imus is seriously – and so publicly – spreading the notion that eating peppers will cure him, I fear it could jeopardize people who think that they can avoid diagnosis and treatment for a deadly – but curable – disease. Because he is on the radio, what he says gets used and spread (I hesitate to link to the guy promulgating this pepper thing but here it is).

I’m going to tell jokes about my cancer, as best I can, and share my experience when I think it might be of interest. I don’t intend to drown you in sorrow and seriousness. But take this advice seriously: Don’t take medical advice from a talk show host – or a blogger – just because they have a platform to spread it. The virtue of publicness has its limits.

The small c and me

Monday, August 10th, 2009

I have cancer, prostate cancer.

When the doctor told me, he said that if you’re going to get it, this is the one to get. It made feel as if I’d just gotten an upgrade on Cancer Air. It was caught very early, found in only 5 percent of one of 12 samples gathered by shooting a harpoon gun into me (where, you don’t want to know). So I am lucky.

I’m reminded of a brainstorming session I went to with Tony Hendra, the comedy writer, toward the end of the ’80s, when he was leading the collaborative writing of a book called The ’90s: A Look Back. I was invited to a session where we speculated about the near future of medicine and Tony riffed about what it would be like once they found a pill to care cancer. “Got a spot of cancer today?” he said, copyrighting. “No problem. Take Tumorout. You’ll feel as good as new. Go ahead. Light up that cigarette. Won’t hurt a bit.” I was disappointed that his cancer gag didn’t make it into the book. I’m also disappointed that they didn’t invent Tumorout.

Why am I even telling you about this? As I wrote in What Would Google Do?, I gained tremendous benefit sharing another ailment – heart arrhythmia – here on my blog. And so I have no doubt that by sharing this, I will get useful advice and warm support (and maybe a few weeks’ respite from trolls). I argue for the benefits of the public life. So I’d better live it.

I also hope to be one more guy to convince you men to get get your PSA checked: a small mitzvah in return for my luck. And when we talk about the cost of screening in the health-care debate, I’ll stand up to say that when you’re the 1-in-100, screening is worth it.

I’ve always been a cancerphobe; can’t imagine much worse than that creeping invasion. Yet I’ve surprised myself, staying calm in the face of realizing my fears, probably because I know it could be worse and, well, it is what it is. I’ve been using this amazing internet to do research and, with my wife’s help and counsel, make the complicated decision on a course of treatment.

Before doing my research, I’d assumed that the treatment Rudy Giuliani made famous – radioactive seeds – would be the way to go: simple, and if it doesn’t work, I thought, then I could resort to surgery. But it turns out that once you get zapped, it becomes very tricky to perform surgery. At my age – young, damnit – the wiser course is surgery, cutting out the prostate and, one hopes, all the disease with it.

I’m opting for robotic surgery – geek that I am, how could I not? My only fear is that they’ll wheel me into the O.R. and I’ll see that the machine is powered by Dell.

I’ve also chosen Sloan Kettering and Dr. Raul Parra to do the surgery. There’s one of the privileges of living in New York, among the best.

I’ll keep you informed as I find notes of interest while progressing toward surgery in mid-September and through recovery. Fear not, I’m not going to turn this into a disease journal: I don’t expect you to be consumed with my problems when others have theirs, far worse. Or perhaps you should fear, for instead, I will keep on writing about media wonkishness: about the rise of the next media and the fall of the last. Except now, I’ll be in a worse mood.

Rupert charges

Thursday, August 6th, 2009

The Guardian asked me for quick comment on news that Rupert Murdoch, Mr. MySpace, plans to charge for content. I pulled off the road on my way home and wrote this.

One line trimmed out for space: The debate has been about emotions and entitlement, not economics.

The Golden Link

Wednesday, August 5th, 2009

Thomson Reuters digital boss Chris Ahearn stands up in favor of the link economy (as opposed to someone else we know). It’s sensible talk and he suggests we have more such talk about how best to link. I agree.

As soon as I can, I’ll set a date in October to hold a symposium on the link economy and to present the work of the New Business Models for News Project at CUNY. Also I’ll set up a conversation space at CUNY’s site to discuss the link economy as Ahearn suggests; it will be up later today at wiki.newsinnovation.com. Stay tuned.

Here’s what Ahearn had to say (and I’ll bet he won’t mind my quoting a lot of it):

Blaming the new leaders or aggregators for disrupting the business of the old leaders, or saber-rattling and threatening to sue are not business strategies – they are personal therapy sessions. Go ask a music executive how well it works.

A better approach is to have a general agreement among community members to treat others’ content, business and ideas with the same respect you would want them to treat yours.

If you are doing something that you would object to if others did it to you – stop. If you don’t want search engines linking to you, insert code to ban them.

I believe in the link economy. Please feel free to link to our stories — it adds value to all producers of content. I believe you should play fair and encourage your readers to read-around to what others are producing if you use it and find it interesting.

I don’t believe you could or should charge others for simply linking to your content. Appropriate excerpting and referencing are not only acceptable, but encouraged. If someone wants to create a business on the back of others’ original content, the parties should have a business relationship that benefits both.

Let’s stop whining and start having real conversations across party lines. Let’s get online publishers, search engines, aggregators, ad networks, and self-publishers (bloggers) in a virtual room and determine how we can all get along. I don’t believe any one of us should be the self-appointed Internet police; agreeing on a code of conduct and ethics is in everyone’s best interests.

Our news ecosystem is evolving and learning how it can be open, diverse, inclusive and effective. With all the new tools and capabilities we should be entering a new golden age of journalism – call it journalism 3.0. Let’s identify how we can birth it and agree what is “fair use” or “fair compensation” and have a conversation about how we can work together to fuel a vibrant, productive and trusted digital news industry. Let’s identify business models that are inclusive and that create a win-win relationship for all parties.

This is not code for some hidden agenda – it is an open call for collective problem solving. Let’s do it wiki-style and edit it in the public domain. Let’s define the code of conduct and ethics we would all like to operate under.

My suggestion is we start with “do unto others” as our guiding spirit – I bet it would make all of our mothers proud.

Podcasts, podcasts, podcasts

Tuesday, August 4th, 2009

I have two podcasts to plug this week:

* The latest Guardian Media Talk USA podcast is up. David Folkenflik, NPR correspondent, and John Temple, ex editor of the Rocky Mountain News and now a damned fine media blogger, and I talk about the AP, the TechCrunch/Twitter affair, and news as charity. I also interview Josh Cohen, product manager of Google News.

* Leo Laporte, Gina Trapani, and I recorded the inaugural edition of This Week in Google (TWiG). You can watch it in video here and listen to the podcast here. We discuss all kinds of things: Apple (AT&T) blocking Google Voice; the importance of Google Wave and the live web; the AP (again); Gmail getting rid of that damned “on behalf of”; Microsoft Office (finally) going into the cloud. Great fun.

I wish I could embed both of them here (hint, hint) but go take a listen and please subscribe.

Guardian column: Micohoo vs. Gulliver

Sunday, August 2nd, 2009

My Guardian column this week on the Microhoo search lashup:

In bringing together their search traffic, Microsoft and Yahoo are fighting an unwinnable war. Worse, they are still fighting the last war. . . .

But while they pound their little fists on Google’s shins, Google remains the unchallenged giant in the arena that really matters: advertising revenue. According to the blog Search Engine Land, Google takes almost a third of all online advertising money – $21bn a year – and it doesn’t rely just on search.

And Google is turning to the next battlefields: mobile, social media, the live web, and online tools. . . .

Yahoo can now jettison the technology resources that went into search. That’s rather sad. After all, 15 years ago, it was Yahoo that first organised the web for us. Its original ambition seems quaintly naive today: human editors cataloguing every site worth visiting and deciding which were the hot ones we should visit. Back then, we, and Yahoo, thought the web was a medium, like TV, that we experienced together. Yahoo never quite broke out of that thinking. It still treats its site as a destination we have to go to with walls around it to keep us in. It just introduced a new homepage to some fanfare. Homepages are so 1999. . . .

So, let Yahoo and Microsoft celebrate their deal. Yahoo doesn’t have as much to celebrate. It turned down acquisition offers and now it gets no cash from Microsoft. And it is surrendering its earliest competence to a competitor. Microsoft has more cause to grin. It got Yahoo’s search traffic for no cash and doesn’t have to manage the rest of the old beast.

And Google? One wonders whether it notices beyond that irritating poking at its shins. It’s too busy trying to conquer what comes next.

The John Henry fight of man v. algorithm

Saturday, August 1st, 2009

I interviewed Josh Cohen, product manager for Google News, this week for the Guardian MediaTalkUSA podcast (out early next week) and asked him how many clicks to news sources Google News causes. The answer: a billion.

And then I saw this PaidContent report on URL-shortener Bit.ly thinking of offering a breaking news service. That doesn’t seem so crazy when you hear how many clicks it causes a month. The answer: a billion.

It so happens I just wrote this in my Media Guardian column, coming out Monday, about the Microsoft-Yahoo search lashup:

Oh, search still matters. But it is beginning to matter a little less. Venture capitalist Fred Wilson recently pointed out that 14% of traffic to his blog, avc.com, comes from Google, down from 29% the year before. Wilson argues that the difference is Twitter—that is, links from people over algorithms. (Note that Wilson is a Twitter investor.)

Now I’m hardly saying that Google is being overrun by the power of mankind. Nor will I argue that every link Bit.ly sends to is news – except more of it is than news organizations would admit if they were wise enough to expand the definition of news to the hyperspecific, a word a commenter below suggested I start using instead of hyperlocal. Your friend’s concert photos are news to him and you. Note also that Bit.ly isn’t the only source of human-powered live links; there’s the rest of Twitter and its other clients, not to mention Facebook and fresh blogging.

But I do think it’s significant that given the platform to collect the power of links by people, it can quickly match the power of the algorithm. I also think there’s even more power in bringing the two together.